We had an outstanding experience with Justin D. at Fremont Cadillac. He went above and beyond for us to make sure we were happy with our purchase. Justin went over the car in detail upon delivery to make sure we knew about all of the available technology on the new car. He was super knowledgeable, friendly and patient... Great experience. read more

Undoubtedly the best team here . On the sales side we worked with Sam , a gentleman in true sense calm and composed ,Not persuasive , giving in all The facts and making the whole Process very smooth and comfortable . And now talking about the financing side - we had Ali - very chilled guy , cool , knowledgeable, sharing loads of vital info as a buyer . It was a pleasant feeling dealing with Sam and Ali and we did get our new Vistiq from here . Definitely recommend this dealership read more

Great experience getting a new Cadillac Optiq! Jorge Flores was super friendly, extremely knowledgeable, never pressuring. He has made our decision easy and the pitching experience very pleasant. The car has been great. Not missing the Tesla read more

We had a good experience with Justin We didn't plan on going to the Cadillac dealership but glad we did. We picked up a second XT6, this time a 2022. We're happy with the experience and typical Cadillac service. read more

I highly recommend Cadillac in Fremont to all my family and friends. I've purchased two Cadillacs from this location, and both times I had an amazing experience. I wouldn't go anywhere else. I bought a Cadillac this week, and Ali Omar and salesman Jorge were truly the best such a joy to work with. Their professionalism and customer service made the entire process smooth and enjoyable. read more

Fremont Cadillac - Car Dealers Near Me - Fremont, California

Took my Cadillac ATS for service here. It was quick and easy. Thanks to Tabesh who was super knowledgeable and had great customer service.

Highly recommend taking your cars to fremont Cadillac to get service done. My service advisor was Eddie, highly recommend him. I went to stevens creek before and they were horrible. Service advisor was absolutely terrible and service in general there. You can read my yelp review about them on their page. Eddie took care of my recalls and concerns about rust under the car from out of state. This will for sure be my go to place for service now read more

Fremont Cadillac - Car Dealers Near Me - Fremont, California

I had a very disappointing and frustrating experience with the Auto Butler service at Fremont Cadillac. I scheduled this appointment well in advance through my service advisor, Stephen, and had to coordinate both my work and family schedules around it. This dealership is about an hour drive for me and the only Cadillac location in the South Bay offering this service, so I made a significant effort to plan accordingly. When I arrived for my scheduled drop-off at 9AM, I was informed that my appointment had been entered incorrectly for a day when Auto Butler services are not even available. This immediately raised concerns about how the appointment was handled. After this error, Stephen readjusted the appointment and I was told the service would take most of the day. I left the dealership via their courtesy shuttle. At noon, I received a call that the car was already ready. The explanation provided by Stephen did not make sense, as he mentioned extra folks had worked on the vehicle to get it done sooner. When I picked up the vehicle, the exterior appeared to have been quickly washed by onsite technicians, but the interior was completely untouched. This car was in fact never even serviced by Auto Butler. This fell far short of what was represented as a comprehensive detailing service. What is especially disappointing is that Auto Butler is an offsite service that was upsold to us by Finance for 3 years at an extra charge at the time of purchase. The way it's supposed to work is that they pick it up from the dealership to detail it offsite in Hayward, then bring it back, hence, why it usually takes a full day. Additionally, the lack of transparency and accountability was concerning from everyone in the Service department. There was no service management onsite at 4PM for me to escalate this further. Between the scheduling error, the unrealistic timeline, and the explanation I was given, I do not feel I received accurate or honest communication at any point. One would expect a much higher standard from a dealership representing a luxury brand like Cadillac. Experiences like this ultimately undermine the brand's reputation rather than reinforce it. This experience felt like I was scammed by my service advisor and overall, there hasn't been an ounce of accountability just yet from the dealership to rectify this. I will wait for a few more days and post an update. Fremont Cadillac Service department, you need to do better! Overall, I would strongly caution others considering the Auto Butler service as it is a pain to schedule and caution working with service advisors like mine who undermine the brand's value. read more

My wife and I have been looking to purchase our next auto for past 1 year and kept circling back and forth the idea of going EV. We were very close to leasing a Tesla but wife was like "hey let's go check out Cadillac" as we had previously been owners of 2 Escalade decades back. So we went and met with sales representative Jorge Flores who provided us with great service., Very supportive in our decision with zero pressure and not your typical sales person whom is their to make the sale even though the lyriq don't need the help as it delivers but hey he still needs to make his. We are glad on the choice we made. Glad we ended purchasing at Fremont Cadillac as they have the right people working for them!! read more

Fremont Cadillac - 2025 lyriq sports 2 model - Car Dealers Near Me - Fremont, California

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Highly recommend making this location your go-to Cadillac service center. The best person to consult with is Eddie Dupree - he is great at making sure everything you need is taken care of. From time to time I bring in my private clients vehicles and we only allow Eddie to handle our service needs. He's very accommodating, professional, & friendly. read more

Fremont Cadillac - Car Dealers Near Me - Fremont, California

Mary Ner and Ali Omar went above and beyond to get what I wanted and needed thank you read more

Fremont Cadillac - Got to go home with my beauty thanks to Mary Ner the sales person and Ali Omar the finance manager. - Car Dealers Near Me - Fremont, California

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The service in this dealership is terrible They gouge you and lie to you about pricing I would not recommend this dealership to anyone Very terrible service and customer support I will go out of my way to tell everyone I know to not do business with them read more

We've been returning customers at Fremont Cadillac for the past 10 years and continue to have an excellent experience, thanks to the exceptional service we receive. Justin in Sales has been our point of contact over the years. He is very knowledgeable, respectful and always takes the time to help us find the right vehicle. He's always a pleasure to work with and once again got us into our new car. Ali in Finance was fantastic to work with. When it was time to sign, he went above and beyond to answer our questions and resolve our concerns, ensuring we got exactly what we were promised. His integrity and accountability made the entire process seamless and efficient. We feel fortunate to be able to work with a team that cares this much about customer satisfaction, especially after the deal is done. We love our car and truly appreciate the efforts of all involved at Fremont Cadillac in helping us make it happen. read more

Ask for Dean! Thanks to his stellar product knowledge and dedication to delivering a top-notch customer experience, Dean (aka Mohammed Uddin) empowered our decision to purchase a new luxury 2025 Cadillac XT4. Attentive, timely communication, and customer-focused (came in 2x on his days off!), Dean is a go-to sales professional at Fremont Cadillac. read more

Justin and my mum were in communication for 3-4 days before she drove one hour to finalize the purchase of her vehicle. Justin went above and beyond to accommodate my mums requests and offer. ImThank you Justin for your patience and friendly attitude. She loves her dream car. read more

JJ in the Service Department is top notch. He is always willing to help with anything I need. I drive a little further to get better service. I highly recommend Fremont Cadillac. read more

Took my CTS V in for oil change and battery replacement. Matt Rost took great care of me and they were very thorough and finished the service fairly quick. The manager JJ also came out to take a look and make sure everything was smooth. I would recommend this place for your servicing needs they are great! read more

Horrible service . Paid 300 to install a YAW sensor that i could've put in myself. They installed it but it didn't fix anything and didn't diagnose the problem. Gave car back and I called to complain about calibration. Said they did but im like ok well what's the prob then, all the codes said it was that. Wanted to charge another 225 for diagnostic, but shouldn't they have checked what it is ? Knew i shouldn't have went to dealership, but service advisor made me feel like they got it. Left there mad and spent 300$ on nothing . Will never go here again and I would recommend that you don't either !!!!!. read more

Service was fantastic they got the deal done in a couple hours and gave us maximum equity for our old car. Imran sultan was great I called him at 10 and was out the door with a new car just a couple hours later. Highly recommend for anyone looking for a Cadillac. read more

Ali, Harry and Jamil are the best at this location! Satisfied with our CT5 purchase! Thank you so much for your service! read more

Fremont Cadillac - Cadillac - Car Dealers Near Me - Fremont, California

I usually don't like dealerships but Wall-e Sobhan is the best salesman. He and the team got me the best price for my trade-in and my new Lyriq. I walked into the dealership, looking at that specific car and within two hours I left with it. He and the team made everything so easy and seamless. I will be getting all of my cars from them. read more

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I typically don't like leaving negative reviews but I felt it necessary. I was in the market to sell my EV and was interested in the 2025 CT5. I gave them numbers of what I wanted to pay and how much I was willing to put down. Of course I was willing to negotiate. After coming back with outrageous numbers and huge down payment, I said no. They went back and decided that the CT5 was out of the price range and they were not going to negotiate. The finance manager comes back with numbers for a CT4 which is not the car I wanted and the payments were over what I was paying for my EV. Mind you he told me that it had all the same options on the car as the CT5 I wanted, I don't know if he thought I was stupid and didn't know cars, but the price was a $20k difference. I asked for the window sticker and it was the base model, nothing on it. I looked at the CT4 and for a moment thought sure I'll get into this car. But realized I should have a second opinion. And ultimately I knew the CT5 was the car i wanted. Instead of giving Fremont my business I reached out to Cadillac of South San Francisco and they worked with me, they gave me the exact car I wanted with all the options I wanted and worked with me to have my payments stay the same as what I paid for my EV. This review is being written because after 2 purchases from Fremont Mercedes and GMC, I thought the customer service would have been better. The fact I was talked out of the car I wanted and given an awful deal, the whole experience made me like I was being shrugged off and that my business was not welcome! I will not ever be returning to Fremont to purchase a vehicle and I suggest if you're in the market for a new car search elsewhere! read more

I always get my car maintained here, and Matt Rost takes excellent care of everything I need. He's thoughtful and makes my visit a truly pleasant and satisfying experience! read more

Justin Credible did a great job. I'm not sure if that is his real name but it suits him really well. I got a new lyric and it was actually very easy. I came in for a used car and he got me the car of my dreams. read more

I have been a loyal customer of Fremont Cadillac for many years. I have faithfully gotten my vehicles serviced and was very pleased with the attention and care that was provided each time. I never felt like I didn't matter, until I went in to purchase the Lyric. At first, when we arrived, there was no one in or near the Cadillac part of the dealership. We walked outside and called for attention when someone came from the GM side. We were given assistance and took a test drive. The kid was new but did pretty good. Their attention to us and concern for our satisfaction was top tier until we got to finance and started signing papers. We were told that the vehicle had 3 year/ 36k mile mfr warranty when it was really 4yr/ 50k. That played a part in our purchase of the extended warranty, which was thousands of dollars more. We were offered 2 years of free charging or installation of a charging station at home. However, they didn't make it clear that the charging station itself was not a part of that offer and they only pay up to $1500 of the installation to a company of their choice. So that would have played a part in our decision to get the home device if we had known. When we went back the next day to ask about the warranty, I didn't feel as welcome as the day before when they wanted to sell me a car. The finance guy seemed like he just didn't give a damn. They told us to go and ask a service person if they recommend the extended warranty and when we did, the service person said we didn't need one because it was a new car!! They kept pushing it's a "limited mfr warranty" so the mfr could say no to any service we may need. The only reason they gave was that rats could chew the wires. The finance guy said he would give us the paperwork to cancel but never did. When we returned from the service department, everyone was busy all of a sudden and acted like they didn't even see us come back. I brought my car back for a detail later that week and asked if they could charge it. They said they would but it wasn't even charged up to 50% when I got it back. And finally, when I spoke to another sales person about the extended warranty, he acted like he cared and told me that he would have another sales person call my husband and I to give us more information and satisfy our concerns. That was Friday that I gave him our number. No call came through. So, my final words are, if you expect caring service after you sign and pay, DON'T! Although I live in Fremont, I will be going to St. Claire Cadillac or Dublin for any future assistance. I never even received an email for a review. I forgot to add, they were pushing for us to buy the vehicle, THAT DAY, so tough because the rebate was going to change the next day. That was a lie. Admir, I have reached out to you twice since you responded to my review and you have yet to get back to me. Thank you for proving, to me, that Fremont Cadillac has no concern for customers after a substantial purchase has been made. read more

Fremont Cadillac - Dealership - Car Dealers Near Me - Fremont, California

Went in to buy a 2021 mercedes and traded in my bmw. I was offered 3k for the bmw and it was reduced from my car loan. Finance dept said I needed to write an additional check for 3k since the car was my husbands and the 3k will be returned in a form of a check. The 3k was cash and I never got my money back. After numerous of emails, text and calls. No one has called me back. This place scammed me out of 3k which wasn't even reduced from my car loan. I also emailed the business owner Admir in hopes this gets rectified which my email has been completely ignored. read more

Went in to trade my BMW for a 2021 Mercedes E 350, since the bmw was in my husbands name the Finance guy insisted I write them a check for 3k which has been cashed and told me a check will be mailed back to me. I still haven't heard back from the salesman and the finance. I feel like I was just scammed out of 3k. I've emailed and text the salesman's numerous of times and was ignored. read more

Horrible horrible customer experience first time walk into the store and ask for New into the Cadillac car so I ask for help how I can be set up my car. I've been directed by the manager to a sales person Alfredo the help I got pretty much push away. This is go where you buy. The car did not expect this kind of service from the dealership. Very rude and misbehaving staff. read more

Omar, David and Mir helped me out, I was able to go in and out with the car I want at the price I wanted within 2 hours ! Since I got my car, Mir has always been spot on for any question I had and jumped in to make things happen for me, amazing! read more

Great customer service & commitment to Ali the finance manager and salesman Jorge for helping with the process from start to finish. Providing a step by step process of what to expect and assisting with the booking of the window tints to services included in the package. thank you guys, it's much appreciated! perfect Duo! read more

Good outfit, easy to deal with and a fair price. Said is a good salesman to work with, helpful but not pushy, gets things taken care of quickly. read more

I ended up buying a GMC Sierra. Justin from Cadillac was very easy to work with. I couldn't have asked for a more helpful Salesperson. I can be very difficult and after trying different full size trucks form other places I decided in a GMC. And was pleased to work with Justin. read more

Wanted to checkout Lyriq. Read better reviews at this location so setup some time for a test drive. Did not think we will return home with a new purchase! We are overwhelmingly thankful to Dean, Max and Moses who made our shopping experience enjoyable. Usually car buying is not a seamless one but these folks made it so straightforward and genuine. Thank you again! We will be more than happy to refer friends and colleagues to you and this dealership in future. read more

I bought my first Cadillac yesterday and chose the lyric. I have to say that my salesman was wonderful! He even brought the car to my house so I could test drive it. While working with Mir, he was calm, kind, clear, zero pressure whatsoever, and just wanted to make sure that I chose a car for myself that I was comfortable with. (this is my first electric vehicle so I had a lot of questions about how to use it and all the buttons and he helped me with absolutely everything!) Mir gets FIVE STARS from me. I did decide to buy the car which meant I drove down to Fremont Cadillac. This dealership and car qualifies for a $1000 discount from Costco. Because I got a membership to Costco after January 2, we had to call Costco and they assured us that I would get the $1000 discount because it is a Costco car dealership and the car I chose qualifies. This was on speakerphone in front of my salesman, Mir. He took that information to his general manager and the general manager made him tell me that I could take the $1000 Costco discount and if Costco did not reimburse the dealership, I would then have to come back and owe them another $1000. That was such an insulting thing to say to somebody who is about to drop a great amount of money on a high-end car. My salesman provided absolutely no pressure. I told him to go back and tell his general manager that I was not OK with that. The general manager came into Mir's office, stood over me, spoke to me and not quite yelling, but a very aggressive tone, and waved his hands around aggressively while claiming that he is a very respectful person. He showed extremely low emotional intelligence, and I don't know why he's in management! I told him that if he wanted to let a deal go down over a $1000 Costco reimbursement that's his choice to make but I wasn't going to agree to come back and pay him $1000 because Costco reimburse the dealership. We ended up calling Costco a second time and got the same exact information which is that I still get the $1000 discount because it's a Costco car dealership and I chose a qualifying car. Everything about buying this Cadillac was absolutely smooth sailing except the general manager. This review should have five stars for my salesman and zero stars for the general manager. read more

I wish I could've given Admir and Jocelyn 20 Stars . Great dealership , This my 2nd Escalade buying from them. They are amazing, very straight forward, No stress so ever. I leave in Berkeley, I didn't even step into the dealership. Jocelyn took care of all my paperwork, Admir did all my financing and these guys gave me the BEST deal on my 2023 Escalade Premium Luxury, with all options ;) To top it all, I got the Beast delivered to my house the same day ;) Talking about efficiency and service. A PLUS. I am looking forward to my next purchase in 3 years. Thank you Admir, Jocelyn and team, You all are amazing . read more

Just purchased the new Cadillac lyric here and the salesmen Justin provide excellent customer service. Ali Omar the finance manager took really good care of me. Ali was professional, very friendly and genuine care on what I was looking for. In addition, Ali explained everything and made the process extremely easy. read more

Hi, Worst experience ever and total waste of time. I was first excited to see they carried a Cadillac Blackwing in their inventory. I reached out and received a call back from Walle. I took the day off to drive out to Freemont from Fairfield. I called while in route to discover that Walle was having an emergency and would not be in however the sales person Mir said he'd help with my needs when I arrive. When I showed up, the vehicle would not start. $100,000 vehicle not able start, unbelievable! Well after trouble shooting for maybe 15-20 minutes he decided to try to jump the vehicle. My intuition told me leave. It finally started but something still seemed off. I explained that I was looking to pay half cash and finance the rest. (Through my credit union) The sales person kept going in out and was pushing for me to use their credit people with a higher interest rate. I decided I'd had enough and left. I called the next day to speak to the manager, Adir I believe and explained my situation. He gave an unauthentic apology. I would never purchase a vehicle from this company and I'm deterred from owning a Cadillac. We already spoke Adir so no false apology needed! read more

Look for Ali Omar. Where is the 6 stars button for this man? Ali explains it very clear from beginning to end. Seamless process, straightforward, and genuine as he finalized the purchase. Salesman Lio was also very helpful and well presented as we stepped into the dealership. Their team offered quite a car experience, including GSM Android who tops it with an exit gift for the car. read more

Fremont Cadillac - Seal the dea. - Car Dealers Near Me - Fremont, California

I bought my Cadillac lyriq from Fremont dealers ship after over a year wait. I live 45 min away from this dealership and, so far, my worst experience. The guy who was doing paperwork was like let me throw in mats for you, key replacement if its lost and kept asking us to post something nice about it and little did we know they charge us those things by making fool of us. It's been 2 months, and we haven't received mats. After 2 weeks, the car stopped working, and they towed to local dealership, which btw they kept there for 2 weeks. In those 2 weeks, it was me who was calling them and barely getting call back. I have to go to the dealership to get an update. And they don't even have a courtesy to never charge your car.Also, they couldn't figure out what was wrong. And, we were told they will pay for 1st month installments for this inconvenience, but that is not happening. We had a bad experience in the past where their agent tricked us into buying a 3-year lease when we asked for 1 year. We were told that guy was fired later. But I guess this is the culture there. If you are planning to buy a car from here, please buy somewhere else. Not worth all the hassles they put you in, and once you buy a car, the customer service can go to hell. Fool me once, shame on you; fool me twice, shame on you; foll me 3rd time.... read more

So this is my 2nd review of Fremont Cadillac and I must say, what a difference a few years makes. I won't rehash my previous review (they did take care of me previously after a few mis-steps and made things right). Long story short, my ATS-V was being bought back as a result of an electrical issue. Omar at Fremont Caddy was pretty much the only person in the entire Bay Area, that agreed to help process the buy-back AND order me a new CT-4 Blackwing as well, which, anyone in the know knows, are very hard to come by. After coordinating everything with GM, George at Fremont Caddy took it upon himself to provide me regular updates on my order status, build status, and ultimately delivery status. Once the car arrived, George made sure no-one else touched the car, that it remained intact with all the factory wrapping and stickers inside and out, and that service did their dealership inspections without taking the plastic off the seats. George helped process all the paperwork on the day of the exchange and he made everything painless and smooth and despite my fair knowledge of the car, he still went above and beyond to make sure we got my OnStar setup, walked me through some of the in-car things that were different between my ATS and the CT4, and even threw in a nice Cadillac license plate cover that was WAY better than the factory one. All in all it was a great experience and anyone looking for 5 star service should DEFINITELY ask for George. You won't be sorry. read more