Alejandra (Alex) is truly the person to go to if you're looking to purchase your first, second, or even third car--she does it all. I bought my first car at 19, and it was truly a blessing to have such a smooth and positive experience. I'm already looking forward to financing future cars with her! Not only did she help me achieve a personal milestone, but she also helped my mom get her dream SUV. Alex goes above and beyond to make the process easy, comfortable, and memorable. If you're looking for someone who genuinely cares and will guide you through the process, I highly recommend working with her. Thank you so much, Alex! read more

Justin Barrett is another great service advisor. Brought my car in for first 12 months free maintenance service. He found two recalls that i was not aware about and had those recalls service done at once. Justin kept me informed and updated the estimate of time when my car will be done while I waited in the guests lobby. I appreciate little details in great customer service very much. Thank you Justin. read more

First time buying a vehicle from Stevens Creek Chevy and I have to say Alex A and Ramon did an amazing job on helping me out to get the 2026 traverse. Hands down the best experience I've had at a dealership. 5star service from both of them. read more

Stevens Creek Chevrolet - Car Dealers Near Me - San Jose, California

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Ramon Martinez was great. Would buy from him again. Ask for him by name for honesty and a good deal.

Thank you for making this such a great experience for me. When my wife purchased her car, your sales representative, Omar Abusager, provided exceptional service. His professionalism and support are the reasons I chose to return for my new truck. The entire team was outstanding, and Omar truly stood out as an excellent salesperson. We will definitely continue to return to Stevens Creek in the future. read more

Stevens Creek Chevrolet - My new truck 2026 Colorado - Car Dealers Near Me - San Jose, California

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I came in for a scheduled oil change at 8:00 AM and was informed I was due for the 90,000-mile service. The service was quoted at $3,000, and I agreed to it with the understanding that my truck would be ready by the afternoon. However, I received no updates at all from my service rep throughout the day. I had to call myself at 4:45 PM to check on the status. I was told someone would call me back within 20 minutes to confirm the pickup time. That call never came. When I expressed that I needed a specific time to arrange transportation, I was told the vehicle would be ready by around 5:45 PM. I paid for an Uber to get there and waited at the lot -- only to watch the store close while my truck was still nowhere to be seen. It wasn't brought out until after 6:20 PM. This experience was extremely frustrating. The lack of communication, missed expectations, and poor follow-through were unacceptable -- especially for a service costing $3,000. I hope you seriously address the communication breakdown so future customers don't go through the same thing. read more

Carlos Ramirez and his team are world class. Kind, helpful, knowledgeable. They made time to service my car on extremely short notice, and even squeezed me into their schedule for an additional multipoint inspection. They answered my questions and quickly resolved the issue I came in with. Most of all, I appreciated the friendly and neighborly atmosphere. You may think I'm exaggerating but I genuinely felt like I brought my car to a friend's house. Extremely professional and extremely nice. What more can you ask for? This is my new go-to service place for my Chevy. I'm actually looking forward to going back. Thanks y'all. read more

I was on Chevrolet website and saw the car I want inside and out. I gave them a call and Billy helped me see if the 2025 Traverse LT in Lakeshore Blue and black interior was here yet because site said next week. He looked it up and the vehicle arrived that same day. I made an appointment to check out the car at 4 o'clock PM. Sadly Billy had to go deliver a car so he wasn't going to be there. Billy told me to speak to Ramon. We finally get to meet Billy and thank him. Came early talk to Ramon and he showed us the car. After that we went inside to do the paper work. Ramon did a excellent job helping us fill out all the documents before heading to the financial guy. Lastly I want to thank Phil for helping us with all the other documents. Overall my experience here was fantastic. I will definitely come back if I need to purchase another vehicle. read more

Alejandra made your experience more easy to choose your new car 100% recommend, very Kind. thanks a lot read more

I lost a key fob for a 2026 Silverado EV. Bought an exact replacement online only to find that only the dealer can program it. Beginnings of my tale of woe. Made an appointment to get it programmed. It's worth pointing out that I am a repeat customer, they know my address. I live 45 minutes away in the Santa Cruz mountains. I arrive a little early, wait around, finally get to talk to someone and their internet is down and they can't program without it. Welp, reschedule for the next day. 1.5 hours wasted so far. They could have called me and saved me that 1.5 hour drive. Get there today, same delay trying to talk to someone. Seems like a pattern. They take the truck and tell me it will be an hour. To program a key fob? Really? I look at the paper work and it says 2 hours. Really? Whatever, I wait the two hours. No truck. Another 15 minutes, no truck. Another 15 minutes, no truck. Another 15 minutes, finally a truck. 2 hours and 44 minutes to program a key fob. To add insult to injury they charged me $300 to program the fob. All in all, 1.5 hour round trip for nothing, 1.5 hour round trip again, 2.75 hours to program the fob. 5.75 hours and $300. Does anyone think that is OK in any way? To explain why I'm so pissed, it would help to know I'm a computer engineer, hardware and software. I know what they need to do, I gave them a programmed fob and a blank one. They needed to read the info off the programmed one and flash it on the blank one. It's likely some SRAM or some sort of tiny SSD they have to write. Reading one should take seconds, writing the other one should take seconds. _Maybe_ they have some really stupid non volatile ram that takes forever to write but there is zero chance that it takes more than a minute or two. I will never go back to this dealer, you couldn't pay me enough. Horrible experience. Go somewhere else. Edit: yes, I see the response from the dealer. Doesn't change anything. All you have to do is look at the other one star reviews, I'm not the first unhappy customer. Instead of responding to reviews, how about you do a better job running the dealership? read more

Terrible car service. I was promissed 1-2 days depending on part availability and shipment. It took them 5 full days just to open the door to diagnose a broken part they could see right away. After ordering the part and receiving it, the installation was done fine under the warranty. The shuttle service is also a joke. I put my name in the list 8:40am. I was picked up at 11:30am. You are better off taking an Uber than wasting time waiting for it. Better yet, just go to another dealer. read more

Went in for an unrelated issue a loose radiator hose. They recommended a ton of work on my sonic that I didn't really need. Went to my personal mechanic told me to change the valve cover gasket that's it and he said that wasn't even necessarily urgent. He said they were trying to upsell me. Be cautious get a second opinion. read more

The point of this review isn't to discourage anyone from buying a car from this dealership, but just to recommend additional caution. Earlier this month, we put a deposit down with Stevens Creek Chevy on an Equinox EV that they had in transit. We wrote every few days for updates on the timetable (we were really excited), and set up childcare for the day it was due to come in. And then, when the car arrived, they sold it to someone else, without contacting us at all. Not only that, but to cover it up, they added a different car to our reservation, with a different VIN, due to come in several weeks later, and told us there had been a "delay." We only found out the real story by calling GM's corporate office and having them look up the original VIN. When we confronted Stevens Creek Chevy with this, they denied it at first, and then when we made them look up the original VIN, they admitted that our car had indeed been sold out from under us and they were very apologetic. But they weren't willing to do anything to make it right other than have us wait for the new car to come in. We felt that they should have given us a higher trim Equinox for the price of the base trim, or at least at a discount, since they did have some of those in stock, but Pat, the manager, refused. While he apologized many times for the original mistake, his stance, as he repeatedly made clear, was that the cars would sell whether we walked or not, and therefore there was no reason for him to give us any discount. Despite our rotten experience, I do have to concede that Stevens Creek has the best selection of EVs of any Chevy Dealership in a 200 mile radius of the Bay Area and probably further out than that. And if they have what you want, by all means get it! Just use caution - don't take what they tell you at face value, and if you reserve a car, make it crystal clear that you will only accept the car you reserved, and if they sell it to someone else or mess with your reservation, you're walking. read more

Terrible car service. I gave in my car for service on Feb 18th - Wednesday. I was told that parts would have to be ordered and would only arrive around the 25th so I paid for my inital service (oil change etc) and took my car back on Friday the Feb 20th. After repeatedly pinging them I was told my parts had arrived so I dropped back the car on Feb 25th. I was told that leaving my car was the only way to not lose my line in place and it would take a week to repair. I ping back today on March 9th and it has not even been scheduled yet. Apparently there is an acute shorage of EV technicians, acute shortage of loaner vehicles and long wait times. This place has severe operational problems in the backend. Other dealers have the technicians ready but these parts would have to be moved. To be fair the sales guy pointed out that these parts are under warranty and so covered. read more

I had a great experience! I got told about every feature of my brand new car and got all my questions answered ! super nice staff super sweet! read more

My family came in to look at and drive a new Equinox EV. We had driven other comparable cars and were trying to narrow down the choices. We thought we had decided on a different make and model but after driving the car, working with Ashley and confirming with Mo; the price, the package, the car and the service were too good to pass up. So in less than 24 hours without any pressure or ultimatums we chose to buy a brand new Equinox EV. It was simply, straight forward and hassle free. Thank you Ashley and Mo. We are so happy with our new car! read more

Stevens Creek Chevrolet - Our new Equinox EV! - Car Dealers Near Me - San Jose, California

This is the possibly the worst dealership that I have ever worked with in my life. I bought a 2015 Chevy Silverado that I was guaranteed had gone through a full pre sale inspection and had no major issues. Within two months upon my first my oil change in told the shocks need immediate replacement and the upper control arm bearings are completely worn. I escalate it to upper management MO who tells me to bring in the truck to see what he can do. And proceeds to keep it in service for a whole day and a half just for me to have to call for an update and he says that there's nothing there gonna do as I bought it as is. They have no regard for anyone's time, the manager kept my truck for a whole day and a half when he probably already knew he wouldn't do anything to resolve the issue. read more

I have had a lot of car troubles with my 2017 Chevy Volt in this past year and Jesika has been my absolute life saver. She's been extremely helpful and responsive. She goes above and beyond for me- explaining everything that's happening, answering all of my questions, and even giving me tips for what to look out for. I always come back to Stevens Creek Chevrolet simply because of Jesika-- highly recommend! read more

This is in regard to the service department. I brought my Buick Encore in for its 15,000 miles oil change service. I bought it at their sister dealership in Dublin, CA. Apparently the service maintenance package covers practically nothing this time around, I bought one five years earlier. I'm being charged $10+ labor for windshield washer fluid! Yes, they are serious! It's not included in the standard maintenance package, just oil and tire rotation. I'm not kidding! They are just criminals! I cannot recommend this service location, nor the dealership I made this purchase from. Though I am stuck with a pathetic maintenance package for 3 and 1/2 more years. Whether my maintenance package was purchased directly with this dealership or its sister dealership, they are the same company. Therefore the guilt of one is the guilt of both entities. I have been having my automobiles serviced for nearly forty years now, topping off fluids were always included in the standard oil change package. By the time we picked up our car this afternoon, the additional charge was removed. Thank you! read more

Big thank you to Billy, Ashley and Phil. This was the smoothest car buying experience from beginning to end! Everyone was very transparent and honest! 10/10 read more

I was hung up on by a Service advisor that can barely speak English because I said I got my oil changed already. I asked to speak to my usual advisor Jessica (who is great by the way) and he just hung up on me!!! I needed other services I wanted to talk about but now I'll go somewhere else! These dealerships are so damn greedy, if you don't have money for them their attitude changes. read more

Stevens Creek Chevrolet - This is the exchange I had with the service advisor that contacted me, then hung up on me! - Car Dealers Near Me - San Jose, California

Worst service ever!!! I told my advisor from yesterday on Monday. Do please have a shuttle ready for me for pickup? He says yes on his text there was replied back to me and at the end of the day-to-day being Tuesday. Tells me there's no one available for picking me up. So don't waste your time or your money at this dealership. There's many other dealership tha be more than happy to give you better customer service. And actually take care of you. read more

Had an ACDelco battery that needed warranty replacement. According to ACDelco, Chevrolet/GM takes care of the warranty replacement. Contacted Chevrolet by email and by phone and I just started receiving spam messages and emails asking me to come in for a test drive. read more

My husband and I had a great experience with the staff. Let's just say it was easy and quick. To the online shopping to in person. Thank you to Ashley, she is great she was very helpful and kind 10/10!!! Then there is Mohammad Assi he went out his way for us to get a great car!! Great guy!! Cannot forget the finance guy Jason, thanks for staying to help us out. Thank you all we had a great experience!!!! read more

I had a very good experience with Stevens Creek Chevy. We are purchasing an equinox EV and I have called dealerships all around the Bay Area and extended Bay Area looking for a specific model and color. Of all the sales people I talked to, Moses at Stevens Creek Chevy was by far the kindest and most helpful. He even went so far as to order an equinox for us in the color we wanted from another dealership. I really hope his boss reads this and knows that he has an excellent sales person on his hand. Moses is someone who is genuine and caring, but also hard-working and supportive. We really appreciate your help, Moses! Steven's Creek Chevy is lucky to have you! read more

I had an oil change appointment on Tuesday (Aug 5) morning and went to drop my car off at Noon on Monday. The advisor told me that my car may be done by 5 p.m. on Monday. I did not get any confirmation about my car being done until 4:45 p.m., or clarity on whether I can pick up my car. I had already paid using my Chevy points. I requested that the dealership charge my car overnight I went to pick up on Tuesday at 7 am. 1. I was asked to pay (which ended up in a double payment) 2. The Oil life still showed 8% on my dash 3. The tire pressure was still showing random low 30's like it was The car was not charged. The advisor said, "I am sure the oil was changed. Let me go back and check, and I will take care of tire pressure." Seven minutes later, I got the car back, with tires showing 37 psi and oil life at 100%. My duplicate payment was also reversed. I think it was complete fraud. They never work on the car and just take payment. read more

Called to ask a normal question about car availability. Whoever answers the incoming sales calls is one of the most childish, obnoxious, and immature idiots to ever grace the phones of a Bay Area auto dealership. Which, quite honestly, represents a truly a remarkable level of incompetence. If this is the first guy you talk to (for that all important "first impression" that everyone cares so much about)... just image the second or third guy! I called back to see if I could *politely* talk to somebody else and (god forbid) have my simple availability question answered. Because, and I know this is hard to believe, I was actually hoping to buy a car. I was told I needed to be transferred to a manager... and then I got disconnected. Please avoid at all costs. Unless you're looking for a free ulcer? read more

My husband and I just purchased a car here. Adam, Moe, and Phil were super wonderful and created a seamless process for us. Will definitely return the next time we need another car!! Thank you so much, Stevens Creek Chevy! read more

Alejandra is super knowledgeable about Chevy and all the vehicles and products. She lets you know all the options and their benefits but isn't pushy. Definitely recommend working with her when looking for your perfect vehicle read more

Stevens Creek Chevrolet - Alex helped us find our new ride. - Car Dealers Near Me - San Jose, California

Had a very bad experience at Chevrolet Stevens Creek. We were close to finalizing a lease for a Chevy Equinox EV, but when I asked if I could pick up the car the following weekend, the manager Omar became aggressive and started yelling at me and my wife. He pressured us to take the car immediately and even questioned whether I had the money to pay, which was extremely disrespectful. Completely unprofessional behavior. We walked away from the deal because of this. Would not recommend this dealership. read more

To give context. I went here with my mom as the Camaro she has had for 13 years and finally it bit the dust. Within a minute Alex Abedoy was out in the lot already assisting us. Alex provided not only a high level of care but also a very high level of professionalism and customer service that is rarely seen nowadays. For every step of the way Alex worked with us and definitely tried their best to get us the best deal possible. Even once the purchase was complete Alex didn't try to rush us out of the door, but also took the time to sit with my mom and explain all the bells and whistles that came with the car. Alex also made sure that if we had any questions they had an answer or guided us to someone that did. Overall it was a very enjoyable experience and I would Highly recommend Alex Abedoy for your next car buying needs. This was our experience and it doesn't hurt to just poke your head in and look around especially if you are in the market for a new car. read more

Stevens Creek Chevrolet - The final close out picture with my mom and her new trailblazer. - Car Dealers Near Me - San Jose, California

Always an incredible experience! Our salesperson Alejandra is the absolute best. She has now helped me purchase 4 vehicles. No is not in her vocabulary. This dealership makes you feel at home. They make purchasing a vehicle feel like a breeze. They always go the extra mile for me and my family to get the deal done. Would not do business with anybody else. Cheers!! read more

I want to mention Ramon Martinez and how much work this person does. I've bought 3 cars from him. He's a great person to work with, if there's a way, he gets it done. He's always available. If not, he'd get right back to you. Best salesman I've seen by far. read more

My husband and I purchased a 2021 Chevy Silverado 2 weeks ago and purchased the extended warranty. After bringing the vehicle home, we happened to drive the vehicle over the weekend for the first time with the windows down and could here a pinging noise coming from the under the truck. I immediately scheduled an appt with my local Chevrolet Dealership in my town to diagnosis the truck since i live over an 90 min away from you. My local dealership determined pre-existing damage (never disclosed in our purchase) from the rear wheel area and found the brake bracket bent, bracket bolts loose, not torqued to spec, axle housing is bent and deems the truck unsafe to drive. I have been calling your dealership now for 2 days. We have left word with Miguel, Moe etc. No calls or action from you to proceed with addressing this matter. Not sure how this truck would have went through your inspections or even passed to be placed on your lot for sale if it was not safe to drive, potentially placing our lives in harms way. My local dealership is waiting on you to schedule a tow and come get this truck. Someone needs to contact me or my husband and stop giving us the run around before I contact an attorney. update: First, I'd like to address the comment concerning our possession of the truck and the potential for the incident to have occurred under our care. This perspective appears somewhat one-dimensional and completely un-customer focused. I am an honest consumer and an honorable one. If "we" did something to our vehicle, I would own it and not try to pass this off onto you. Photographs were sent yesterday and its ironic that I can post a Yelp review and receive an immediate response, whereas my phone calls, emails etc for everything you asked for yesterday and through 9am this morning are still unanswered and a truck still sitting at another dealership and they want it off the lot. Are you ordering the tow truck? Or is that our problem too? read more

I bought my car here a few days ago and everything ran smoothly. I think it's great that you don't nessecerily need to schedule an appointment to be helpped with finding a car. Alejandra helped me, she was very informative and answered all my questions. I was a bit nervous about the process but I felt at ease with the help of her and the team. They worked to get me a fair deal on my car and I'm happy with the outcome. read more

Alejandra ( Alex ) Was a joy to work with!! I am looking for a small SUV and she was super attentive, kind, listened to all my needs and concerns and took the time to test drive in several vehicles. I have been in sales my entire life and she is top notch and a person I would want on my team any day of the week. She was not only knowledgeable but very down to earth when it comes to get chatty on our test drive. Alex. Thank you id give you 10 stars but it only allows 5 Scott - The Cupcake Guy :) read more

I had my first service on my Chevy suburban with Stevens creek Chevrolet and can't believe how incompetent their service department is! After a day I noticed my car is leaking oil badly on my driveway. read more

Stevens Creek Chevrolet - Oil leaking - Car Dealers Near Me - San Jose, California

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Alex Abedoy was very helpful in my leasing the Chevrolet Equinox. The transaction went smoothly and without pressure. I appreciate that and recommend Alex wholeheartedly read more

Look them up. They are not an accredited business on the BBB website because they suck. After two failed attempts at another dealership I brought my car here. They made one repair attempt that didn't last and I brought it back. I haven't heard any updates all week so I called to find out they haven't even started diagnosing it. Meanwhile I am paying car rental fees. read more

This was my third vehicle purchase from Stevens Creek Chevrolet, each with a trade-in involved. The first two experiences were fantastic--smooth, transparent, and issue-free. Unfortunately, my most recent experience was a complete departure from the past and has left me thoroughly disappointed. The vehicle I purchased had noticeable defects that the sales manager assured me would be taken care of right away. Once I brought the car home, however, I never heard from him again. I sent email after email with no response. I eventually reached out to my original salesperson and asked to speak with the General Manager--though I was never given any contact information. It was only then that I was finally able to get the vehicle scheduled for service--four weeks after purchase. When I did finally get the car into the service department, the communication continued to be poor. I received no updates on the status of the repairs, and the car ended up taking 10 days longer than quoted to complete. To make matters worse, I had to return to the dealership to swap out the loaner vehicle because I was told I had exceeded the mileage limit--something completely out of my control given the delays on their end. Then came the issue with my trade-in. The agreed-upon trade-in value was never applied, and I ended up making payments on a car I no longer owned. I had to escalate to the General Manager just to get the situation corrected and receive a refund. Even after all that, the vehicle I traded in was never removed from my name. I received a notification from the DMV that my registration was being suspended due to a lack of insurance--on a car I hadn't had for 2 months. At no point was I informed I would need to contact the DMV myself, and there was no mention of this responsibility in any of the paperwork. It has now been two months since I purchased my vehicle, and I'm still spending my time calling people, contacting the DMV, sending emails, and trying to get resolution for all the issues this dealership failed to handle properly. This dealership has gone downhill significantly. What used to be a reliable, customer-focused place is now marked by poor communication, unfulfilled promises, and lack of accountability. Based on this experience, I can no longer recommend Stevens Creek Chevrolet. read more