I wanted a 2026 Subaru Outback with dark green exterior and brown leather interior but there was none within 500 miles of San Jose, so the manager Sam placed an order for me at a price that we agreed by email earlier which was good . 3 months later the car arrived . Salesman Emilio worked with me through the test drive and paperwork process . Emilio and Sam and the finance manager William were very nice, patient, and efficient. The whole process took about 3 hours and was pleasant. This was my second Outback from Stevens Creek Subaru. read more

I bought a 2026 Crosstrek from Alelie and I realized I never had the chance to properly recognize her for helping us again the second time. Alelie was just as wonderful, helpful, and patient as she was with our first purchase. She truly made the whole experience easy and comfortable for us. Elias and I really appreciate all of her help and the great service she provided. It means a lot to know we had someone we were familiar with working with us again. We appreciate Alelie for all of her help and would be honored to have her help us another time, if needed. read more

Peyman Shahni made buying my Subaru such a stress free and actually enjoyable experience. He was friendly, patient, and knowledgeable. It shouldn't be the exception, but I really appreciated him speaking directly with me and not my husband. I highly recommend working with him. I also want to shout out Tony So and the Subaru Love Encore program (a complimentary follow-up appointment offered to new Subaru owners and lessees to review vehicle features, customize settings, and answer any questions that arose after purchase). Tony walked me through all the bells and whistles and taught me so much about my new wheels. Going for a short drive rather than just pointing to the controls really made a big difference. read more

I'm very disappointed with Stevens Creek Subaru's service department. This is the second time I have had a problem after bringing my car here. After a previous alignment, I discovered that nuts or related fasteners had been damaged. More recently, I brought the car in for an oil change, and afterward it began making a rattling noise that had not been present before. The dealership then said the right front lower control arm was torn and recommended replacing both control arms. I understand that mechanical parts can wear out, but I expected a clear diagnosis, photographs, and a serious investigation into why the noise began after service. Instead, I was left with a major repair estimate and unanswered questions. I no longer feel comfortable having my vehicle serviced at this location and will be going elsewhere for an independent inspection. read more

Ben made sure we had a very positive experience at this dealer. He, and everyone else, involved in our purchase were friendly, professional and ready to answer any questions clearly and honestly. Recommend not just for Subarus but any car on their lot. Ccarlson read more

I had a recall for my car. I contacted Capitol Subaru, but they were fully booked. Stevens Creek had several openings and one within the next hour - so I booked it (Saturday morning). Upon arrival, it was easy. The entrance signage was perfect and user friendly. I was helped by Michael who informed us that my car should be completed by the end of the day. Checking in was easy and he arranged for me to have a complimentary Lyft ride back home. He sent us a text message and it stated to use the text if we have any questions. Unfortunately, there was a communication breakdown. No one called me back on Saturday to tell me the status of my car or that they will be keeping my car overnight. We called and left a message, but no one ever called us back. Sunday, we called and we spoke to Jenny. She apologized for Michael, he had the day off Sunday, she set us up with a loaner car. They kept my car overnight again. Monday, we received an inspection video of my car, that was cool, but it was difficult to hear and understand the mechanic as he did the walk through. Later, Jenny contacted me and informed me that my car was ready for pick up. I wish we had a better experience. read more

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Alelie was great to work with, and my purchase of a Crosstrek Hybrid went very smoothly! Ask for Alelie if you're thinking of coming in to buy a car! read more

Stevens Creek Subaru - Crosstrek in Sand Dune Pearl - Car Dealers Near Me - San Jose, California

So far, my experience has been mixed. I found a car that interested me online, submitted the pre-auth info, and waited for a response to my request that included specific vehicle, down payment amount, and request for monthly payment. Seems easy, right?! Nope. After countless emails, txt messages, and phone calls from the dealership, I finally received a clear response to my request. Of course, this still required multiple txt messages & a call. In between, I continued to receive multiple calls & txt messages from other people at the dealership. Fortunately, my iPhone blocks all unknown calls/txts. Over 18 hours later, I received a response from Chris at with the exact monthly payment amount. It was 412 pm. I was exhausted, but still needed to contact my insurance company to make sure the cost + car payment would fall within my budget. I'm really bad at math, but my calculations are much quicker than the sales manager. Now, it's past 5 pm on a Friday. Shout out to Jessica Connelly's Farmers Insurance agent!! She stayed late to verify full coverage payment amount for the vehicle I wanted to buy. It only took her 30 minutes!! That includes sending her the details of the car. Now, I have cold feet. Do I want to go over an hour away to buy a car from a dealership that has difficulty with calculations & has aggressive customer service? 4 stars because Chris is an excellent communicator. read more

I had a check engine light on my Subaru Forester Sport 2020. So iI went to this dealership and relieved that it is covered with the warranty. I received a really great service starting from the first person i interacted with and. all the way to the staff that send me off with a brand new loaner car for free! The service advisor , Nhat sent text if i have questions. He also called me about recommended service for my vehicle and sent me text of updates re: my vehicle. I am so thankful that i went to get my service done here. This place is highly recommended. read more

Stevens Creek Subaru - waiting room. getting my car service - Car Dealers Near Me - San Jose, California

Thank you, Stevens Creek Subaru! We had a wonderful experience trading in our Forester, upgrading to an Outback. The sales rep, Emilio, was not only informed, professional and helpful throughout the entire trade in process. The quality follow up and dealership loyalty Stevens Creek has shown after the trade in process ended has been incredible as well. Thank you Emilio, and a special shout out to the manager, William, for taking care of us from start to finish and beyond. This Team made finding our dream car not only simple, but fun and enjoyable as well. This Team is knowledgeable, patient, flexible, responsive, professional, and kind. Couldn't ask for more when buying a car. Thanks again, Stevens Creek Subaru! read more

Stevens Creek Subaru - 2026 Subaru Outback Touring XT - Car Dealers Near Me - San Jose, California

Great experience buying a used vehicle from stevens creek subaru. Chris was exceptional from the start. He setup the appointment quickly and did a great tour of the vehicle. He was responsive to all the questions we had and worked with us to understand how each feature works. The buying process was smooth and hassle free. Highly recommend Chris and the dealership. read more

Came straight from Google reviews to post here as well :) I just leased a new car from here and I never thought I'd say I'm excited to go back to a dealership for a car feature training (awesome) and my first maintenance appointment lol. Getting a new car can be stressful! And car sales is a business (obviously), but Hamid, RJ, and Sam truly made it feel personal, easy, and actually really special. As someone who was experiencing the leasing process alone for the first time (with a rough idea of how things should go), not once did I feel pressured to make a decision or get any vibe that my 21 questions were annoying. Hamid was so patient and willing to explain everything to me (and without me prompting him to for certain things, which was greatly appreciated). RJ also stepped in to help me where I really needed, and Sam made the end process so pleasant and easy. I am so so so happy I chose this dealership and team to trade in my car. They all really seem to enjoy each other's company and the job itself which made the whole experience that much better and less stressful. Thank you again to the team! And if you're reading this, GO TO STEVENS CREEK SUBARU! read more

This review is for the service department. They are a total ripoff. Minor oil changes are not too bad, but when you do major maintenance that is where they really get you! Just do yourself a favor and go to PM Autoworks for your Subaru services. They are a local shop with fair prices. read more

Had an appointment for Friday morning, showed up and they said they couldn't do a diagnostic until Tuesday. Nobody called to say they were too busy. read more

My boyfriend bought a car here last week. Emilio helped him. He was great! He got an electric Nissan. He was happy with the negotiation and he likes the car. read more

I would like to take a moment to recognize Alelie for providing an exceptional car-buying experience. For the past three weeks, I had visited the dealership a couple of times trying to get information and test-drive a Subaru Forester. Unfortunately, my first experience was very disappointing. Thankfully, I eventually came back and met Alelie, and she completely changed my impression of the dealership. Alelie took the time to listen to what I was looking for, pulled the specific vehicles I was interested in, and gave me honest and knowledgeable feedback about the pros and cons of each one. She was patient, professional, and never made me feel pressured or like I was just another sale. Most importantly, Alelie made me feel like a valued customer. She genuinely cared about helping me find the right vehicle rather than simply trying to close a deal. Alelie truly exceeded my expectations, and her professionalism and customer service deserve to be recognized. If you are looking for someone who is honest, patient, knowledgeable, and genuinely cares about her customers, I highly recommend working with Alelie. Thank you, Alelie, for turning what started as a frustrating experience into a positive one! read more

Great buying expetience with Sam and Emilio. Knowledgable, professional, and easy to work with. Love my new Outback Wilderness!

We had such a great experience working with Sam and Navin at Subaru! From start to finish, they were incredibly friendly, trustworthy, and patient. Buying a car can feel overwhelming, but they made the whole process smooth and stress-free. They took the time to answer all of our questions, explained everything clearly, and never made us feel rushed or pressured. We did get a good laugh though--both of them kept rooting for the Outback, but we all know the Forester is the superior. They handled it with good humor and never pushed, which made us appreciate them even more. If you're looking for a team that goes above and beyond to make car buying a positive experience (with some fun along the way), I can't recommend Sam and Navin enough! read more

I had a great experience buying a new car, from the courtesy and wealth of information that Emilio provided during the initial test drive, to how the whole team came together to accommodate our needs (including the trade in of a non-Subaru car). I particularly appreciated the focus on making sure we had all the information to make choices, while also providing time and space for us to feel good about those choices. read more

I want to thank Taz Azim for the excellent service I received. From the very beginning, she was kind, professional, and attentive to every detail. She took the time to listen to what I wanted, and the results exceeded my expectations. It's clear that she puts dedication, talent, and passion into her work. I highly recommend her and will definitely be coming back. Thank you so much, Taz Azim, for making me feel so well taken care of! read more

From customer service to giving all the infos regarding the sale of a Crosstrek Hybrid. I commend Alelie Suralta salesperson and the manager Basilio Cruz ... they're both very helpful and very accommodating .. I'm very satisfied with all the help and transactions they provided me .. read more

A received a recall notice that the gas cap on my 2025 Subaru Forester needs a better gasket to prevent leakage. The notice says it takes 10 minutes to do the job. I made an appointment and was told it could take over an hour. When I got to the service center, Ariel Bardon signed me in. He said it would take over an hour due to a lot of cars being serviced. I explained that I made an appointment in order to reduce the wait. So he decided to fix the problem himself and it took only 15 minutes of wait time for me. I barely had enough time to finish my vanilla latte. Ariel went above the call of duty to satisfy a customer. Kudos to him read more

Had a great experience trading in my vehicle at Stevens Creek Subaru. They offered a fair price, the whole process was completely hassle-free, and we were done in about 30 minutes. Omar was also very receptive and responsive throughout. Definitely recommend SCS if you're looking to sell or trade in your car! read more

Our salesman Ben is awesome, he went out of his way to take care of us and we had a great experience and got a great car at a great deal. Louis is also great. This is my second car to purchase from them and I plan to come back for a 3rd in a few years. The service department is also very nice and does a great job. Solid overall dealership. read more

I love Stevens Creek almost as much as I love my new Subaru! The best part of my experience was working with the sales agent, Andreas. He was knowledgeable, helpful, kind, patient, and a total pleasure to work with on my purchase. He addressed all of my questions and concerns and even helped me consider important factors when making my purchase that I had not considered. He went above and beyond to help make this an easy and enjoyable experience. Highly recommend! read more

Stevens Creek Subaru - Pristine condition! Thanks, Stevens Creek. - Car Dealers Near Me - San Jose, California

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How do I say this........the initial sales interaction with Hamid was actually fairly pleasant. I didn't purchase the vehicle after the test drive, as I strongly believe an impulse buy is probably one of the worst decision a person can ever make. Thus, I decided to simmer the deal and see where things go after I give them my offer. Reached out to Hamid later in the the evening with my offer. The interaction after the offer was a typical dealer mind games. Even though the car has been sold, a good salesman would at least follow up with the potential customer to inform them that the car has been sold, and thank them for coming in, and hope to earn their future business. As I suspected, Hamid was just another typical car salesman, who values profits over building a future business relationship with his clients. After a few days of their games, I can confirm the general feeling of negativity towards car dealerships. Ended up ordering a new car with Tesla. Absolutely no sales pressure and great service. read more

Five well deserved stars for Mason, service advisor. I used to work with Cedric but Mason is the best! Cannot imagine anyone else delivering such incredible customer service and support! Subaru is lucky to have him. I've had multiple issues with my car and he always takes care of me and responds timely. He's the real deal in a world where customer service is terrible! I really don't like Subaru's new AI phone system though. I hate it. That being said, Mason is the ONLY advisor to call back and follow up. read more

I had hesitation of getting a car however Pete went above and beyond. He was so accommodating and patient i would highly suggest whenever you go in Subaru look for Pete. Also Bas was very helpful. They both handle my transaction very effeciently. read more

I've had the pleasure of working with Celine for years, even back when she was at a previous dealership! I was so glad to find out she's now at Subaru! She has always been incredibly professional, friendly, and genuinely caring. Every time I come in, she makes the entire process smooth and stress-free. What sets her apart is the way she takes the time to explain everything clearly and never rushes through anything. She treats me like family, and not just another customer. If you're looking for someone who truly goes above and beyond, Celine is it. Subaru is very lucky to have her!! read more

I recently went to Stevens Creek Subaru because I wasn't getting sound out of my speakers. During the assessment it was found that my amp was no longer functioning and a replacement was ordered. The replacement was scheduled to take a couple of days and further with the assessment was found that my cabin filter needed replacement as well as a cowl under the front window. I was given a loaner car as ordering the product took a little bit longer than they had expected, but I was kept updated and I'm really pleased with the care I received Jenney at Stevens Creek Subaru was incredibly helpful and her and Michael stayed in touch with me so I was not worried about my car's care. I even received a video showing the inspection of my car which I greatly appreciate it. If I need further care, I will definitely get in contact with Jenney Bezuk. Thank you again for the perfect service. read more

A Model of Consistency--In Poor Service My experience with Stevens Creek Subaru spans over 15 years, and sadly, the one thing they've been consistent about is their poor follow-through. Roughly 15 years ago, I brought my car in for warranty work. When I didn't hear back for days, I called to check in--only to be told the work had been completed a couple of days earlier. I mentioned that I was supposed to be notified, and they admitted, "We should have called." Fast forward to 2019: different service visit, same story. The warranty work was completed, no call, no update. Again, I had to chase them down to find out my car was ready. Recently, I needed proof that the 2019 warranty work had been done. After several attempts to get someone on the phone, I was told I'd get a call back. I didn't. I followed up, was told someone was "on it," and again--no communication. Out of frustration, I visited the service department at a Subaru dealership in another state. They printed out the needed documentation in minutes. In my experience, Stevens Creek Subaru consistently fails to communicate, follow up, or deliver basic customer service. It's a pattern that hasn't changed in over a decade. read more

Amazing people work here very helpful the place clean they also have a caffe inside the showroom

Husband and I came in to get our cars serviced, appts were 9:15am. Took them 50-60 minutes for customer service to get to our cars and go over what services they needed. What is the point of an appt if you will sit in your car for almost an hour waiting to get helped? Our appt was at 9:15am, they told us our forester would be ready in 2.5 hours (simple oil change and car wash) and our WRX at the end of the day. It has been more than 4 hours and we are still waiting... it was a simple oil change. Usually do it at home but WRX was making a noise and needed to be brought in. So husband said let's bring both in. Employees are nice and friendly but the wait time and service time are unacceptable. WTF!!! read more

Steven's Creek Subaru, surpassed my expectations. My goal was to find a new vehicle thats reliable, and affordable. With the help of Salesman Alelie S. She helped me meet my goal and more. She was very friendly, patient, and informative. She communicated with me every detail of the vehicle, what to expect, and clarified anything that I was unsure about. I recommend anyone thats in vehicle market, to please visit Steven's Creek Subaru and ask for Alelie S. As their staff provides top notch customer service. read more

My wife and I just bought a 2026 Subaru Outback. Emilio helped us find the perfect car, and assisted in all the other steps including our trade in and working with the sales manager. Also, the sales manager was very helpful in all stages of the process. Overall, it was a great experience. No pressure. Just helped us get into the perfect car. And now we are life time Subaru'ers. I strongly recommend this dealership, and the great staff. read more

Last fall I went into the Subaru dealership and was helped by Ben. I cannot say better things about Ben. Not only was he helpful and willing to negotiate with me to get the best deal I could get, but he did it with respect and kindness. He delivered service that I didn't think still existed in the auto industry. Even now, months after buying my car, he still checks in and is ready to help me with any question I have. I will always recommend him and Stevens Creek Subaru to anyone who wants my advice. And I love my Forester Hybrid. It was exactly what I wanted. read more

Cross-posting from Google: Do you have too much time? Do you enjoy spending it sitting around in your car for hours? Well, look no further than Stevens Creek Subaru's service department! Despite having a scheduled appointment, I waited an hour past the time slot (and I even came 10 minutes early!) without speaking to a service advisor. By the way, scheduling an appointment means nothing apparently! Any number of folks can schedule for the same time slot! Pretty interesting system since it practically removes all the benefits of.. having an appointment system? Anyway, they just let the poor porters handle customer service there now since they can't even be bothered to talk to people waiting as they're "busy." It's one thing if I have to wait 10 - 15 minutes past the time as I understand it takes time to talk to customers and ensure they understand what's going on with their car.. but an hour? Not only does this mean they are disrespectful of your time but how can you trust their service department not to rip you off or perform good work if they don't even care how long you wait. Finally, a service advisor came to "check on me," not even to finally check my car into service, and I asked to speak with a manager. Guess what the manager said? "What do you want me to do about it?" Fantastic. Just know if you're leaving your car here this is the type of service and care you'll get. And I'm not just some random customer. I, and my extended family of whom all own Subarus, have been coming here for years. We used to recommend this place to anyone with a Subaru. No more. What a shame. I'll be contacting Subaru (as they send me at least 5 surveys a quarter) and perhaps the GM for the Bakhtiari Auto Group and just let them know how the service department is being run now. TL;DR: I would not recommend getting your car serviced here unless you like cosplaying as an FBI agent staking out a suspect's house for hours. read more

Huge thanks to Peyman (Pete) for helping us find the perfect car! He was incredibly knowledgeable, patient, and truly listened to what we needed. Because of him, we found an amazing Subaru that fits us perfectly smooth ride, great features, and just what we were hoping for! If you're looking for someone who really cares and knows what they're doing, he is the one. Highly recommended! read more

What a stark contrast between my two experiences at Capitol Subaru vs Steven's Creek Subaru! Pete (Peyman) Shahni at Steven's Creek made my weekend :) I was in the market for a brand-new vehicle. A sort of, last minute decision rather than buying used/CPO. Despite already being a laydown buyer and knowing I wanted a Subie and a few of the options to be included (leather upholstery, moonroof, etc), Pete made the purchase experience absolutely seamless. I didn't feel pressured to add on the warranty or anything I did not ask for. Everything was presented on a silver platter and I ultimately made the decision whether to include it. He offered a wonderful deal with the Starlink feature for 3 years, at $100, and that just made sense with all its anti-theft notifications and such. Pete did everything with a smile and had a friendly attitude that just made you forget you were at a car dealership and about to drop $40k on a vehicle, LOL. All in all, I would bring more friends and family to this particular dealership and ask for Pete for all my future car needs because he was approachable, and answered all my questions without feeling like I was taking too long to read paperwork, or fill out this and that form. All the staff at this location are kind, and knowledgeable, and want to ensure you walk away a happy and satisfied customer, and I certainly did. Words cannot express my gratitude, Pete! Keep doing what you're doing! read more

Stevens Creek Subaru - Car Dealers Near Me - San Jose, California

I want to give a huge thank you to Pete, William, and Luis for their outstanding help and support throughout my car-buying journey. This was my first time getting a new car, and I couldn't have asked for a better team to guide me. They made the entire process feel smooth, easy, and stress-free, which meant a lot to me. When I first visited the dealership last Tuesday, the specific car I was looking for wasn't in stock. Pete followed up with me just a few days later on Friday evening to let me know the exact car I wanted had arrived. I came back the very next day (Saturday), got my old Subaru Crosstrek appraised, and signed the lease for my new car all in one visit. Throughout it all, the team went above and beyond to make sure I felt comfortable and made sure to inform me every step of the way. I truly appreciate how patient, honest, and helpful they were with my situation. I'll definitely be returning in the future. Thank you again, Pete, William, and Luis! read more

Stevens Creek Subaru - Car Dealers Near Me - San Jose, California