So far, my experience has been mixed. I found a car that interested me online, submitted the pre-auth info, and waited for a response to my request that included specific vehicle, down payment amount, and request for monthly payment. Seems easy, right?! Nope. After countless emails, txt messages, and phone calls from the dealership, I finally received a clear response to my request. Of course, this still required multiple txt messages & a call. In between, I continued to receive multiple calls & txt messages from other people at the dealership. Fortunately, my iPhone blocks all unknown calls/txts. Over 18 hours later, I received a response from Chris at with the exact monthly payment amount. It was 412 pm. I was exhausted, but still needed to contact my insurance company to make sure the cost + car payment would fall within my budget. I'm really bad at math, but my calculations are much quicker than the sales manager. Now, it's past 5 pm on a Friday. Shout out to Jessica Connelly's Farmers Insurance agent!! She stayed late to verify full coverage payment amount for the vehicle I wanted to buy. It only took her 30 minutes!! That includes sending her the details of the car. Now, I have cold feet. Do I want to go over an hour away to buy a car from a dealership that has difficulty with calculations & has aggressive customer service? 4 stars because Chris is an excellent communicator. read more

I had a recall for my car. I contacted Capitol Subaru, but they were fully booked. Stevens Creek had several openings and one within the next hour - so I booked it (Saturday morning). Upon arrival, it was easy. The entrance signage was perfect and user friendly. I was helped by Michael who informed us that my car should be completed by the end of the day. Checking in was easy and he arranged for me to have a complimentary Lyft ride back home. He sent us a text message and it stated to use the text if we have any questions. Unfortunately, there was a communication breakdown. No one called me back on Saturday to tell me the status of my car or that they will be keeping my car overnight. We called and left a message, but no one ever called us back. Sunday, we called and we spoke to Jenny. She apologized for Michael, he had the day off Sunday, she set us up with a loaner car. They kept my car overnight again. Monday, we received an inspection video of my car, that was cool, but it was difficult to hear and understand the mechanic as he did the walk through. Later, Jenny contacted me and informed me that my car was ready for pick up. I wish we had a better experience. read more

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Cross-posting from Google: Do you have too much time? Do you enjoy spending it sitting around in your car for hours? Well, look no further than Stevens Creek Subaru's service department! Despite having a scheduled appointment, I waited an hour past the time slot (and I even came 10 minutes early!) without speaking to a service advisor. By the way, scheduling an appointment means nothing apparently! Any number of folks can schedule for the same time slot! Pretty interesting system since it practically removes all the benefits of.. having an appointment system? Anyway, they just let the poor porters handle customer service there now since they can't even be bothered to talk to people waiting as they're "busy." It's one thing if I have to wait 10 - 15 minutes past the time as I understand it takes time to talk to customers and ensure they understand what's going on with their car.. but an hour? Not only does this mean they are disrespectful of your time but how can you trust their service department not to rip you off or perform good work if they don't even care how long you wait. Finally, a service advisor came to "check on me," not even to finally check my car into service, and I asked to speak with a manager. Guess what the manager said? "What do you want me to do about it?" Fantastic. Just know if you're leaving your car here this is the type of service and care you'll get. And I'm not just some random customer. I, and my extended family of whom all own Subarus, have been coming here for years. We used to recommend this place to anyone with a Subaru. No more. What a shame. I'll be contacting Subaru (as they send me at least 5 surveys a quarter) and perhaps the GM for the Bakhtiari Auto Group and just let them know how the service department is being run now. TL;DR: I would not recommend getting your car serviced here unless you like cosplaying as an FBI agent staking out a suspect's house for hours. read more

I had a check engine light on my Subaru Forester Sport 2020. So iI went to this dealership and relieved that it is covered with the warranty. I received a really great service starting from the first person i interacted with and. all the way to the staff that send me off with a brand new loaner car for free! The service advisor , Nhat sent text if i have questions. He also called me about recommended service for my vehicle and sent me text of updates re: my vehicle. I am so thankful that i went to get my service done here. This place is highly recommended. read more

Stevens Creek Subaru - waiting room. getting my car service - Car Dealers Near Me - San Jose, California

We had such a great experience working with Sam and Navin at Subaru! From start to finish, they were incredibly friendly, trustworthy, and patient. Buying a car can feel overwhelming, but they made the whole process smooth and stress-free. They took the time to answer all of our questions, explained everything clearly, and never made us feel rushed or pressured. We did get a good laugh though--both of them kept rooting for the Outback, but we all know the Forester is the superior. They handled it with good humor and never pushed, which made us appreciate them even more. If you're looking for a team that goes above and beyond to make car buying a positive experience (with some fun along the way), I can't recommend Sam and Navin enough! read more

I had hesitation of getting a car however Pete went above and beyond. He was so accommodating and patient i would highly suggest whenever you go in Subaru look for Pete. Also Bas was very helpful. They both handle my transaction very effeciently. read more

I recently had service on my Subaru WRX and was informed that Cedric no longer works at Stevens Creek Subaru. Cedric was the best service advisor I ever had. He was professional and always kept me updated. I had an ok experience with my new service advisor but Cedric was out of this world every time I would bring my car in for service Cedric would roll the red carpet out for me. I give 5 stars because I still remember the service Cedric would provide for me. read more

I had a great experience here and Pete and William made car buying so easy. Pete offered me a great price right away and I did not feel the need to haggle. They also did not pressure me to make decisions quickly or sign up for add ons I don't want. It only takes a few minutes to go online and confirm you are getting a fair deal and I recommend anyone in the market for a Subaru to come to this location in person (skip messaging!) and talk to an agent. This was by far the better dealer than the other Subaru dealers in the area. read more

Amazing people work here very helpful the place clean they also have a caffe inside the showroom

Husband and I came in to get our cars serviced, appts were 9:15am. Took them 50-60 minutes for customer service to get to our cars and go over what services they needed. What is the point of an appt if you will sit in your car for almost an hour waiting to get helped? Our appt was at 9:15am, they told us our forester would be ready in 2.5 hours (simple oil change and car wash) and our WRX at the end of the day. It has been more than 4 hours and we are still waiting... it was a simple oil change. Usually do it at home but WRX was making a noise and needed to be brought in. So husband said let's bring both in. Employees are nice and friendly but the wait time and service time are unacceptable. WTF!!! read more

Five well deserved stars for Mason, service advisor. I used to work with Cedric but Mason is the best! Cannot imagine anyone else delivering such incredible customer service and support! Subaru is lucky to have him. I've had multiple issues with my car and he always takes care of me and responds timely. He's the real deal in a world where customer service is terrible! I really don't like Subaru's new AI phone system though. I hate it. That being said, Mason is the ONLY advisor to call back and follow up. read more

Last fall I went into the Subaru dealership and was helped by Ben. I cannot say better things about Ben. Not only was he helpful and willing to negotiate with me to get the best deal I could get, but he did it with respect and kindness. He delivered service that I didn't think still existed in the auto industry. Even now, months after buying my car, he still checks in and is ready to help me with any question I have. I will always recommend him and Stevens Creek Subaru to anyone who wants my advice. And I love my Forester Hybrid. It was exactly what I wanted. read more

My wife and I just bought a 2026 Subaru Outback. Emilio helped us find the perfect car, and assisted in all the other steps including our trade in and working with the sales manager. Also, the sales manager was very helpful in all stages of the process. Overall, it was a great experience. No pressure. Just helped us get into the perfect car. And now we are life time Subaru'ers. I strongly recommend this dealership, and the great staff. read more

I love Stevens Creek almost as much as I love my new Subaru! The best part of my experience was working with the sales agent, Andreas. He was knowledgeable, helpful, kind, patient, and a total pleasure to work with on my purchase. He addressed all of my questions and concerns and even helped me consider important factors when making my purchase that I had not considered. He went above and beyond to help make this an easy and enjoyable experience. Highly recommend! read more

Stevens Creek Subaru - Pristine condition! Thanks, Stevens Creek. - Car Dealers Near Me - San Jose, California

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I recently went to Stevens Creek Subaru because I wasn't getting sound out of my speakers. During the assessment it was found that my amp was no longer functioning and a replacement was ordered. The replacement was scheduled to take a couple of days and further with the assessment was found that my cabin filter needed replacement as well as a cowl under the front window. I was given a loaner car as ordering the product took a little bit longer than they had expected, but I was kept updated and I'm really pleased with the care I received Jenney at Stevens Creek Subaru was incredibly helpful and her and Michael stayed in touch with me so I was not worried about my car's care. I even received a video showing the inspection of my car which I greatly appreciate it. If I need further care, I will definitely get in contact with Jenney Bezuk. Thank you again for the perfect service. read more

I've had the pleasure of working with Celine for years, even back when she was at a previous dealership! I was so glad to find out she's now at Subaru! She has always been incredibly professional, friendly, and genuinely caring. Every time I come in, she makes the entire process smooth and stress-free. What sets her apart is the way she takes the time to explain everything clearly and never rushes through anything. She treats me like family, and not just another customer. If you're looking for someone who truly goes above and beyond, Celine is it. Subaru is very lucky to have her!! read more

A Model of Consistency--In Poor Service My experience with Stevens Creek Subaru spans over 15 years, and sadly, the one thing they've been consistent about is their poor follow-through. Roughly 15 years ago, I brought my car in for warranty work. When I didn't hear back for days, I called to check in--only to be told the work had been completed a couple of days earlier. I mentioned that I was supposed to be notified, and they admitted, "We should have called." Fast forward to 2019: different service visit, same story. The warranty work was completed, no call, no update. Again, I had to chase them down to find out my car was ready. Recently, I needed proof that the 2019 warranty work had been done. After several attempts to get someone on the phone, I was told I'd get a call back. I didn't. I followed up, was told someone was "on it," and again--no communication. Out of frustration, I visited the service department at a Subaru dealership in another state. They printed out the needed documentation in minutes. In my experience, Stevens Creek Subaru consistently fails to communicate, follow up, or deliver basic customer service. It's a pattern that hasn't changed in over a decade. read more

Steven's Creek Subaru, surpassed my expectations. My goal was to find a new vehicle thats reliable, and affordable. With the help of Salesman Alelie S. She helped me meet my goal and more. She was very friendly, patient, and informative. She communicated with me every detail of the vehicle, what to expect, and clarified anything that I was unsure about. I recommend anyone thats in vehicle market, to please visit Steven's Creek Subaru and ask for Alelie S. As their staff provides top notch customer service. read more

Huge thanks to Peyman (Pete) for helping us find the perfect car! He was incredibly knowledgeable, patient, and truly listened to what we needed. Because of him, we found an amazing Subaru that fits us perfectly smooth ride, great features, and just what we were hoping for! If you're looking for someone who really cares and knows what they're doing, he is the one. Highly recommended! read more

I want to give a huge thank you to Pete, William, and Luis for their outstanding help and support throughout my car-buying journey. This was my first time getting a new car, and I couldn't have asked for a better team to guide me. They made the entire process feel smooth, easy, and stress-free, which meant a lot to me. When I first visited the dealership last Tuesday, the specific car I was looking for wasn't in stock. Pete followed up with me just a few days later on Friday evening to let me know the exact car I wanted had arrived. I came back the very next day (Saturday), got my old Subaru Crosstrek appraised, and signed the lease for my new car all in one visit. Throughout it all, the team went above and beyond to make sure I felt comfortable and made sure to inform me every step of the way. I truly appreciate how patient, honest, and helpful they were with my situation. I'll definitely be returning in the future. Thank you again, Pete, William, and Luis! read more

Stevens Creek Subaru - Car Dealers Near Me - San Jose, California

Wonderful buying experience. Went in with my wife and kid just to narrow down our trim and color choices. Greeted and led around by Peyman M., he was so warm and friendly we were lucky to find each other for real. He let us tour the upper deck and sit in and explore all the Outback trims, test drive, it was great. Low pressure the whole time, he simply stated there's attractive financing this week if purchasing today. We jumped on his offer and the whole buying process was smooth and chill. There was a large TV with the niners playing where my crazy toddler could chill and distract himself while we discussed financing and contracts. A barista there gave him hot chocolate and lil' man was happy. Walked away with a great car and decent deal, two complimentary Sierra lift tickets, and a legit memorable and positive buying experience. We did this all in a sleepy Sunday afternoon, probably took 3 hours and we enjoyed ourselves the entire time. Advice: ask for Peyman! read more

Stevens Creek Subaru - Left with this new road trip master - Car Dealers Near Me - San Jose, California

Had my first service yesterday. Ace was very helpful, professional, friendly and welcoming. Even though there are no major issue with my Outback, he explained everything he saw and did not see. The things that was done and not done He also explained the charges and fees. The waiting area and restroom is clean. The lounge has wifi, tv, have some free snacks, water and a nice cafe. I will try the cafe next time. Had some welcome talks and upcoming Subaru updates from Kuya Bas and Alelie. Everyone is very welcoming. Overall experience is good. Will be back for my next service. -Ferdie read more

Stevens Creek Subaru - outback - Car Dealers Near Me - San Jose, California

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What a stark contrast between my two experiences at Capitol Subaru vs Steven's Creek Subaru! Pete (Peyman) Shahni at Steven's Creek made my weekend :) I was in the market for a brand-new vehicle. A sort of, last minute decision rather than buying used/CPO. Despite already being a laydown buyer and knowing I wanted a Subie and a few of the options to be included (leather upholstery, moonroof, etc), Pete made the purchase experience absolutely seamless. I didn't feel pressured to add on the warranty or anything I did not ask for. Everything was presented on a silver platter and I ultimately made the decision whether to include it. He offered a wonderful deal with the Starlink feature for 3 years, at $100, and that just made sense with all its anti-theft notifications and such. Pete did everything with a smile and had a friendly attitude that just made you forget you were at a car dealership and about to drop $40k on a vehicle, LOL. All in all, I would bring more friends and family to this particular dealership and ask for Pete for all my future car needs because he was approachable, and answered all my questions without feeling like I was taking too long to read paperwork, or fill out this and that form. All the staff at this location are kind, and knowledgeable, and want to ensure you walk away a happy and satisfied customer, and I certainly did. Words cannot express my gratitude, Pete! Keep doing what you're doing! read more

Stevens Creek Subaru - Car Dealers Near Me - San Jose, California

I had a wonderful experience at Stevens Creek Subaru! I was helped by Celine, who was warm, thorough, and very communicative, which I appreciated while they took care of my car. Celine sent me a video of the technician working on my car, and they even gave it a car wash, which was a bonus. The dealership is also right next to Westfield Valley Fair mall and Santana Row, so it was easy to stay occupied while they worked on my car. I highly recommend Stevens Creek Subaru and Celine for all your maintenance needs! read more

Emilio provided great customer service and helped me get what I was looking for. Ended up walking away with a new Crosstrek! Thank you Emilio and Sam for helping me through the process read more

Professional, friendly staff...we worked with Ben on the purchase of our vehicle. He was a pleasure to deal with, transparent throughout the transaction and very courteous. Highly recommend this dealership! read more

I bought my first Subaru on Sunday! Taz was the salesman that helped me, he was very knowledgeable, took me and my husband for a test drive and honestly I couldn't even make any questions about the car because he was walking us through all the car features throughly! Taz was also very polite, friendly and welcoming! What I loved about this dealership is that they don't make you feel pressured to buy a car, it was also a quick process to buy. Over all great experience with Taz and Andreas! It's hard to find decent customer service nowadays and Taz provided us a genuine hospitality! I highly recommend! read more

Stevens Creek Subaru - Subaru crosstrek 2024 - Car Dealers Near Me - San Jose, California

The cafe Mexican Mocha was not made with Mexican Chocolate, they just add cinnamon & call it Mexican. No whip cream & it seemed a bit weak as mochas go. It is convenient however. They have a lot of energy drinks in cans if you like that. Cheers? Not sure. Service Advisor, Harry, seems honest, as my past experiences here have not been honest, that is refreshing. Lots of space if you decide to wait, WiFi & outlets are available. WOW- just received a video of my inspection- incredible! 5 Star Service! Thank you! read more

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It's overpriced, they added random things to a regular service. the car felt no better - the air filter still felt dusty, and the drive wasn't smoother, tire pressure fell in 2 days (usually its not many months before you need to worry about tire pressure) compared to the Capitol Hill service center, this feels overpriced but lower quality read more

My experience at Subaru was AWESOME! I was in the market for a good, reliable car so I immediately thought of Subaru. My saleswoman, Alelie, was very respectful, knowledgeable and honest throughout the whole process. No pressure at all. She was able to answer all of my questions and was very patient throughout my whole experience. She even called me the next day to check in with my new car. I highly recommend Alelie as your saleswoman!! I can't thank her enough! read more

If you are looking for great customer care, please come here. I spent weeks looking for a car and had my heart out for a Toyota Corolla Cross for months, however when I went to Toyota their service was terrible. All questions I has were met with reluctance and beine there felt like was unwanted and taking up space. So when my family and I arrived to Subaru I was not too keen about purchasing given that many dealerships treated us poorly. When we arrived we were warmly greeted by Ben and John. Their care and knowledge was extraordinary , which led me to purchasing a 2024 Subaru Crosstrek. And I have been in love with it since! read more

Stevens Creek Subaru - Car Dealers Near Me - San Jose, California

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Worked with Paul Duran to purchase a new Outback. Paul was pleasant and not overtly aggressive and was direct and honest. We walked out with what we wanted and got a fair trade-in value for my old vehicle. I would definitely recommend friend and family to Paul and the dealership. Everyone we met was friendly and helpful. 10/10! read more

I'd like to first start by giving a special thanks to Taz Azim, for doing an incredible job serving me and my dad. He is so professional and treated us like family. From start to finish, the entire process was smooth and stress-free. Taz made sure my dad and I got to see each vehicle we listed down to see and also test drive. He's very knowledgeable; he knew the specs and features for each vehicle that was shown. My dad and I ended up getting the new 2023 Forester (premium trim) in white! Taz showed us around the vehicle and gave us a detailed list of what the car offers. It was simple to go through the paper work; we cruised by. As soon as we finished with Taz we were led up the elevator to work with Sam Khon, the business manager. Sam was also great to work with; he's friendly and very entertaining. He's easy to talk to and really worked with what exactly my dad needed. He made our final step in the paperwork easy and straightforward. Working with Taz and Sam was one of if not, the best car purchase experience I've ever been in. It's like talking to a close friend or family member and that's what me and my dad loved. By the time our paper work was all finished, our new car was ready at the front, detailed and washed. Taz also took the last step to go over the dashboard and navigation system with my dad. He took his time and made my dad feel comfortable. We are so glad we came here to this Subaru location! Can't wait to purchase another vehicle from them! read more

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The service department is amazing. Detail-oriented and trustworthy. I brought my salvage title Outback here for service and asked them to inspect the crash structure (it was fixed up and salvage-titles after being rear ended). I knew the car wasn't perfect but wanted to make sure it was safe. My service advisor Anthony had the tech take pictures, and even asked him to retake when the first set didn't show him what he was looking for. He kept me in the loop the whole time, talked me through everything, and looked at the picture with me and explained to me why the car was safe. They never tried to upsell me on anything I didn't need, and I know from inspecting the car myself there were some unimportant flaws on the car that a less scrupulous shop could've used to upsell me on. I'd recommend this service department to anyone. They're friendly, do great work, and are completely honest. read more

If you come to Stevens Creek Subaru make sure you're working with Emilio! My wife and I were in need to purchase a new car due to an accident and we came to this location to get an idea of what we wanted. Emilio politely greeted us and started showing off some of the models we were interested in. He took his time, answered all the questions we had, test drove vehicles, and made a connection with us. He understood our budget and showed us all the different options and we ended up purchasing our 2025 Forestor Sport! Also huge shout out to his manager Sam! Sam had assisted us and gave us knowledge on purchasing a car we had no idea of as this was our first car purchase. He was open and honest with us regarding what the break down of cost and how the warranty works. Overall 5 Star experience! We will be recommending our friends and family over to them! read more

An updated review. Just received my 6K mile service. Long story short, my 2022 Forster was totaled in an accident. Had to buy a new car and it came down between a 2024 4Runner TRD VS a 2025 Forester Touring. needless to say, I went with the new Forester! The car is great, but it's the personnel here at Stevens Creek Subaru that tilted the scale for me. My salesperson, Navin Nooran, was incredibly professional, always available throughout my purchase, and was a joy to work with. The finance manager, Basilio Cruz, put my purchase experience over the top! Not only did Bas help with getting me the best offer based on my requests, he also gave me great advice on handling the car claim and took the time to find out if there was anything he could help me with in terms of my previous vehicles paperwork. Super helpful! Which leads me my visit last week for my 6K service. In my past experience, most dealerships put the charm on during the sale and once they it's complete, you get thrown into the bucket with all other customers. NOT THE CASE HERE! At SC Subaru, I feel like the perfect closing of the sales loop comes from the service advisors AFTER you've made your purchase. I was recently assisted by Jennifer Bezuk and Mason Lacrone at my service appointment and both were absolutely exemplary! Mason helped me with my previous Forester and once he heard about what happened, he was very empathetic about it and made sure that everything wi the this new purchase went well with the servicing. Jennifer was also very helpful, friendly, and thorough! She helped me coordinate my service and even went above to double check my purchase warranty plan to ensure I didn't pay for anything that I was already covered for! She checked in on me in the cafe while I was waiting and kept me up to date with everything! Overall, I absolutely LOVE my car, but to know that behind my Subaru Forester is a team of customer focused and service centric personnel who all do an amazing job at making me feel like family every time I go in. To know that there is such an incredible team of people behind the Subaru badge here at Stevens Creek Subaru, gives me nothing but validation that I made the right purchase, again! Thank you everyone who assisted in my experience! read more

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My husband & I switched from another Subaru dealership to this one. What a difference!! We've had nothing but great experiences at this dealership. Today we're working with "Ace" in the service department to replace a cracked windshield. Such a pleasure to work with someone who is kind, respectful, knowledgeable and thorough! A free ride home on Lyft while the work is being completed too. I would highly recommend Stevens Creek Subaru . Ask for "Ace" for excellent customer service! read more

UPDATE - My mechanic asked me if anyone worked on the Crosstrek recently (I took it in to my regular mechanic ), and I said yes, the dealership replaced my odometer. He says, well, there are two missing bolts to the brake calipers, and that it could have caused an accident! I just hope this was incompentance and not intentional because I rejected having the brakes done by them. I have been trying to contact them but all I get are automated messages from their phone and "I'll have a Service Advisor reach out to you as soon as possible and help you with your request." from their automated chat. DO NOT GET YOUR VEHICLE SERVICED HERE!!! Original review: I was charged nearly $3300 to replace an instrument cluster on a 2018 Crosstrek! Everyone I mentioned it to said that was an insane price, and I wholeheartedly agree! Originally, after replacing the battery, I noticed horizontal lines on the odometer display. Since I need to know the milage and how much fuel is in the tank I first asked for a quote for replacing the instrument cluster. They would not tell me and said I need to bring it in for a $300 diagnostic. They spent a whole day then said, yes, it does in fact need a new instrument cluster (duh!). Since they had taken apart the entire front of the interior including the steering wheel (why?) and it was minutes before they close, I had no choice but to accept their quote of over $3000 to replace the instrument cluster. Nearly two weeks later it was finally finished. They also said I needed to resurface rotors and change brake pads for over $1000, no thank you. Here is the breakdown of what I was charged for repairs: Combination meter: $868.71 Program cluster: $395.00 Labor: $1798 Diagnostic Labor: $300 Where they came up with the $1798 for labor I don't understand, since everything was taken apart with the diagnostic labor, and the program cluster was a separate charge. I asked about it when paying and the subject was changed/avoided every time I asked. I noticed my front cigarette lighter is non-functional now but I am not about to give them one red cent more to address this problem. Please, do not service your Subaru here or you will definitely be taken for a ride! read more

If you plan to stop by Subaru at Stevenscreek San Jose, I would definetly recommend an amazing salesperson there named" Alelie Espiritu". I went in last week to look for an SUV and Alelie was very accommodating to my needs and meet every expectation. She was very attentive and patient which is what I also admired about her professionalism. Alelie helped me purchase a Subaru Ascent and I am very happy with my purchase! In addition, Alelie is very knowledgeable in the line of vehicles they have and she was able to offer options and solutions. I can't say enough about my wonderful salesperson at this dealership. Anyone that decides to come in and look for a car your time with Alelie is time well spent!!! You wont leave disappointed working with Alelie. read more

I've servicing my 23 Crosstrek here since I bought even tho Subaru Hayward gave a year of free maintenance, in the five times I've been to Stevens Creek for oil change and tire rotation not once I got the coolant reservoir top off even when I mentioned it twice, last time it was below the low level , so I try to get a bottle online and I couldn't so I had order it from Hayward... besides that they been okay. Another thing I don't like is how these dealers try to sell you useless extended warranties and even asking you to sign contracts, we own Subaru vehicles because they are reliable and by LAW have 60k miles or 5 years powertrain warranty , a couple of weeks ago I got a letter from Subaru of America mentioning that my cars touch screen head unit has a warranty of 10 years or 150k miles I guess they trying to avoid a class action lawsuit or major recall but my head unit been working fine, these retailers just wanna scam you, be aware, just look up the maintenance schedule online for your vehicle and get those items done on your vehicle on time and it'll get till 200k before you'll need any major repairs read more