My wife and I spent the afternoon car shopping, and even though we ultimately found a different vehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine! read more

I'm a huge fan of Mazda cars, but the service department at Stevens Creek Mazda is a joke. I brought my 2015 Mazda3 in for the Mazda Connect Class Action Settlement because my display keeps freezing and the touchscreen is totally unresponsive. They confirmed the screen is dead, but then played word games to avoid fixing it. They claimed it's a "lens cover" issue--not a "display" issue--whatever that means. Just so they wouldn't have to honor the settlement. To make it even more ridiculous, they tried to sell me a CarPlay upgrade while standing right in front of a screen they knew didn't work. I texted the Service Manager, Neff Castro, to ask for my diagnostic notes and a real explanation. He's been completely unresponsive. But the part that really pisses me off? I'm still getting automated "special offer" spam from that same phone number. They can't be bothered to reply to my complaint, but they'll keep blowing up my phone for more money. Honestly, just save yourself the headache and go to Oak Tree Mazda instead. I'd rather drive further and not deal with crooks. read more

Was in the market to buy a new car before the new year! We stopped by our neighborhood Mazda hoping to test drive and purchase a vehicle. PROS + Really modern and clean inside! Plenty of space to wait. CONS - We were promptly ignored when entering. There were plenty of sales people typing on their computers who could've glanced up and said a simple hi,.. but no lol. After waiting around for a few minutes, we signed in the check-in sheet and sat down. - At around 30 minutes of waiting, I decided to inquire for a test drive online and see if I could get fast service. - At around 40~ min I decided to call Capitol Mazda (south SJ) and see if they were free for a test drive. they said yes, so we decided to leave and drive down. - On the car ride down, someone from Steven's Creek Mazda called me about my test drive LOL. Ultimately, I ended up purchasing my new car from Capitol Mazda. Kind of out of the way but way better service. Was really happy with the results. TLDR: Don't come in as a walk-in.. you will probably be ignored. Maybe inquire online (but also be prepared to be spammed endlessly with phone calls + texts). They may have amazing service but I wouldn't know! First impressions matter! read more

Mazda Stevens Creek plays pricing games avoid. I met with Praneet. I went in ready to lease a CX-5 and was quoted numbers over $5,000 above MSRP with a marked-up money factor (0.002). When I asked for clarification, the response was dismissive no transparency just "that's it." This wasn't a serious or honest sales process, just inflated pricing and pressure. I walked out and would recommend going elsewhere if you want a straightforward deal. read more

1-Star Experience - Poor Service and Zero Accountability Steer clear of this Mazda service center. What used to be a reliable place has completely gone downhill. We had questions about a possible tire warranty--tires we purchased here less than two years ago with under 10k miles. Yesenia, our service rep, didn't know if they were covered (which is fine), but when we asked for clarification, she responded with, "Check what, what do you want me to check?"--an uncalled-for, dismissive response. We asked politely, more than once, just trying to understand our options. Instead of helping, she refused to follow up and continued processing the transaction. Her attitude was passive-aggressive, and we felt completely ignored and unheard throughout the visit. When asking follow-up questions on what each line item meant, she refused or gave short curt answers to explain what was done with the service. An incredibly distasteful experience. I felt like as a customer we could not ask any questions, maybe this part is an integral aspect of training the staff to shut down questions? It's just disingenuous and unnecessary. Between the lack of information, poor communication, and overall rude demeanor, this was without a doubt a 1-star experience. We won't be returning--and if you want respectful service, I'd recommend going elsewhere. Essentially charging up to $3k on service of a routine 70k and "finding" all kinds of issues -- this is really fraudulent steer clear. read more

We had a wonderful experience working with Timpany at Stevens Creek Mazda. She is truly professional, very helpful, and always full of energy and warmth. We did multiple test drives with her--trying out the CX-30, CX-50, and CX-5--and each time she patiently explained and encouraged us to explore the interesting new features so we could really get to know the different Mazda models. Timpany even recorded videos for us when we weren't available to check out the cars in person, which was incredibly thoughtful and helpful. Although we ultimately decided to go with another brand (sorry Mazda--Mazda is really good; my first car was a Mazda and I loved it so much! With the new models, we just had some concerns about the size), we really appreciate Timpany's help and outstanding service. Highly recommend her if you're looking for a knowledgeable and friendly salesperson! read more

Timpany was very friendly and helpful. Sales managers wouldn't budge even a dollar on their used car prices though.

I love my car but if you want to get your car serviced go anywhere else. I found out there was a recall on my cars fuel pump and ive been having issues with my tanks pressure sensor so I thought it had to be related. When i called the service center the man on the phone was so rude not even wanting to check my car because he stated that it was an extended warranty and that they wont do anything unless its broken. My. Car. Didnt. Tell. Me. How. Much. Gas. I. Had. Sounds broken to me. Anyways i took it to the Capitol location and it indeed was an issue with what was recalled. I wasnt going to go back but i got an email offering me a $50 oil change at this location . It said the offer was specifically for my car and included my vin number so imagine my surprise when i go in and they say itll be twice as much because my car needs full synthetic. They really expected me to just go on with it. I get i should've read the fine print but they made it seem like that was the offer for my exact car? Anyways thanks for reading this rant. Go to the capitol mazda instead read more

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Worst dealership you can go to buy your car, I bought a Mazda Cx-30 that the SD Card for the navigation system never worked, over 5 months trying to solve simple problems like having your tags, title and registration delivered to your house. Jonathan Maldonado will give you a headache with after sales. You'll need to call more than 10 times to get any information. On the other hand, Guillermo Rocha, Finance Manager, was extremely helpful and helped me solve all my problems and questions. read more

Stevens Creek Mazda - Car Dealers Near Me - San Jose, California

BEWARE:: They prey on Senior Citizens My father brought his car in for a standard oil change that had only 2Ok miles and was told if he didn't get additional services done his warranty would be cancelled. He ended up paying over $2000.00. I contacted the GM who was rude and unhelpful. read more

Had a good experience working with Timpany. She is upbeat and friendly, easy to work with.

I test drove a cx5 today, traveling 2 hours to view it.. They had done a lot of work including replacing the front lower control arms, and lower a/c line for a leak. A lot more work than should be necessary at 100k miles... exterior had paint damage, and engine lifters were loud for the mileage. Unfortunately during the test drive I experienced an engine limiter at 3k which means either misfiring, exhaust backpressure, or catalytic converter most likely. They offered me this car for 14k otd but wanted 2 to 3k for a warranty that would be powertrain only or gold level for 2 years, and told me the bank is restricting the coverage, which makes zero sense as the bank would want coverage to guarantee repayment. I was told it is just too complicated to explain to me. Neither include coverage for exhaust or catalytic. They then diagnosed the issue with an obd tool. They reported zero issues, no faults whatsoever. When they came to discuss it they brought the tool which had an obviously bent obd2 pin. This was a former rental car most likely driven as a gokart. It was a shameful display of attention to detail in my opinion. They were firm on the price. https://mazdas247.com/forum/t/wont-rev-past-3000-rpm.123754696/ "Yes, a leaking lower AC line can cause a compressor to fail, primarily by creating low refrigerant levels. Low refrigerant levels force the compressor to work harder, leading to overheating and potential burnout or failure. The refrigerant also acts as a lubricant for the compressor, so a leak can cause it to lose lubrication, leading to bearing failure and further damage. " - also not covered under the warranty offered by Mazda. read more

Stevens Creek Mazda - Obd2 tool revealing bent pin - Car Dealers Near Me - San Jose, California

tl;dr version: I bought a 2025 CX-5 Premium Plus in May and also have had one service appointment for a break in oil change. After six months I have no complaints about my experience with this dealership. Longer version: I was trying to get a Rav4 Limited Hybrid, but very specific features and colors not found locally, but Toyota dealerships were playing games since tariffs sparked demand and people were putting deposits and buying them up sight unseen. After a couple of months I got tired of unethical behavior from Bay Area Toyota dealerships. I pivoted to look at Mazda, Subaru, and Honda. For Mazda Stevens Creek I saw what I wanted and scheduled a test drive for the next day on the website. Danielle responded in less than half an hour. She wasn't going to be available at that time, but she said Jonathan could help me. I showed up, met with Jonathan, we had good talk. He let me do a test drive on the street because I do mostly street driving. Everything checked out, I got a good vibe, I got good terms. I didn't feel pressured. We did the paper work and everything and I was able to drive off the lot a few hours later. The plates and registration arrived in the mail roughly two weeks after. Only hiccup was accepted down payment methods, I had to get the wire information from one of my bank accounts. The car has been nice, could be improved in a couple of areas but that's not a dealership issue. Service Center: A few months later I got an offer for an oil change at their service center. I hadn't driven much, but a break in oil change after 500 or so miles isn't a bad idea and I also would get to see if I'd want to use it in the future. I wasn't planning on using it for oil changes and didn't buy a maintenance package. The person who helped me said it would take 2 hours, but it took roughly 1.5 hours for synthetic and inspection. They have a feature where the technician shoots a video and show you the inspection details like your filters, undercarriage of the car, etc. that was pretty nice. It's a little longer wait than I'm use to from the Toyota dealership next door, but it's also a smaller lot so less workers and space. The office is nice, free wifi, open space, big windows, a couple of TVs, nicer than the Toyota dealership waiting area but no fish tank. Bottled water is available. It's way better than the Kia Service Center experience down the street. That service was bad enough to make me never want another Korean car. Overall I'd consider the service center again if I see deals when I need them. read more

Friendly and helpful sales and service. Clean spacious showroom/ waiting area with free coffee. Mazda CX-5 was my 3rd choice initially but I am very happy with my purchase. Steven Chu was a great salesman and service center is helpful and on time. read more

Stay away from these sleazy operators. A salesperson offers a deal, then a "manager" yanks it away. They're supposedly selling premium cars to educated Silicon Valley professionals, yet somehow make buying a goat at a Third World wet market seem like a luxury retail experience by comparison. At least the goat vendor has higher ethical standards and honors the agreed price. They are lucky I didn't buy from them, as I would have given them one star in Mazda's Customer Satisfaction survey. read more

Timpany is very helpful on helping us choosing the right car. Definitely recommended to go to this place for purchasing a Mazda.

I would like to thank Roger Finley for all his fine work helping us find a vehicle. He went a 110% + 2 help us. It was very hot. We are in our 80s, he? would take and bring 5 or 6 cars up and park them. Open up the doors, turn on the engines and put on the air conditioner.He would bring Water Offer us snacks After 5 hours. we couldn't decide on anything.So he went to his office and I said look up trucks and he found us a truck that was just perfect for us.He spent the next forty five minutes explaining how Enterprise works, we ended up buying the truck Has to be brought up from Orange County and I was also told if I Didn't? Like the truck I would Not Be obligated to buy it. I can't believe the generosity of this young man. I have never felt secure trying to buy an automobile but today I was totally impressed with this Young man So kudos to enterprise for having such a wonderful Employee Yelp, after reading my review, I said it was Enterprise Car Sales, not Mazda, so please correct a mistake enterprise enterprise enterprise. Thank you read more

I have visited several dealerships along Stevens Creek Blvd. Stevens Creek Mazda is one of them. This post is more about the salesperson (Alexis) than the dealership. On several visits, I've found Alexis to be down to earth, not pushy, and everything that the "typical car sales person" is NOT. He's treated us well on each visit and not like a waste of his time if we're there just to look. I don't know if I'll end up buying a Mazda, but if I do, Alexis will get my business. read more

This might be the first time I'm reviewing an experience at a car dealership (I usually stick to food and drink!), but the experience I had was too good to keep quiet about thanks in large part to my service advisor John Downey. My wife and I took a chance and purchased a used Mazda CX-5 via Carvana earlier in January, and because ALL the blogs say to get it inspected within the "7 day guaranteed window," I scheduled an appointment with the service department at Mazda the day after we picked up the car for the complimentary multi-point inspection. As luck would have it - John and his team found things that needed to be fixed and replaced - engine air filter, cabin air filter, and all four tires. I asked John if he'd work with Carvana's insurance company (SilverRock), and without hesitation, John obliged and was able to get those items completely paid for through the warranty. Saved me a ton of headache down the road. John's approach was non-salesy - he empathized with my situation, and I knew right away that I was in good hands. Super communicative and even gave me a loaner as repairs were being done. Thanks for your help and advisory, John! read more

I bought a car customer service was Great they were very helpful and courteous The person that help us was Amazing ! Thank you Timpany

Timpany was great with me. She was patient while I made a hard decision. Thank you so much!

Believe the bad reviews! Avoid this dealership at all costs unless you appreciate being nickel and dimed. I took my car in for a recall repair and a software update which was supposed to be covered under the terms of the Mazda Infotainment System class action settlement. Despite the issues I said I was having with the infotainment system, and the fact the settlement terms say, " All current owners or lessees of Class Vehicles will automatically receive a LWE for potential software updates or necessary connectivity master unit (CMU) repairs or replacements for a period of 24 months....." they wanted to charge me $150 for the software update, which I refused to pay. Previously, in July, we took another Mazda to a dealer in Eugene, Oregon, who voluntarily told us about the class action suit and updated the software for us without fuss. Oh, and they now also charge 3% to pay with a credit card as another way to nickel and dime their customers. Who doesn't pay with a credit card when getting their car serviced? To summarize, DO NOT PATRONIZE Stevens Creek Mazda. There are better dealers out there. FYI, Putnam Mazda has great reviews and I had a very positive experience with their sales team. read more

While I am searching a Cx90 PEAV with 8 seats and HUD for few days. Timpany helped to find my last one before tax return ended. Great job and service at Stevens Creek Mazda. read more

Came by for service the other day and it was a world-class experience! Made an appointment online via their website and received a slew of text messages and e-mails confirming and reminding me of my appointment. Received an e-mail the morning of my appointment informing me that check-in was available. Drop off was a breeze, entering my mileage to the website. My service advisor came out to do a visual inspection of the vehicle, including photos, before putting together a work order, which took a while... Managed to grab a loaner and received a phone call later in the day informing that the parts were on order and that the vehicle would be held overnight! The following day, my service advisor called informing me that the vehicle was ready along with the results of the complimentary inspection. Upon returning to the dealership, the service advisor went over the service along with areas that needed attention moving forward. The written report along with the video showcasing the areas of concern were extremely helpful, in addition to the quote. The service advisor even offered a complimentary car wash at Classic Car Wash! read more

Stevens Creek Mazda - Car Dealers Near Me - San Jose, California

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I wanna update for all the people about. Don't waste your time for going to this location dealership. They wasted my time more than one hour, forgive me a code trade value plus show to me new Mazda But after a one hour, the gave me Loest value price trade of all the dealership in San Jose Customer service in bad and no drink and no coffee and all sales consultant only care of you, if you hundred percent buyer then is with you but if they knows you are not buyer and ready to go,, they move out of the customer and finding the customer is buyer read more

Stevens Creek Mazda - This is my deal and im so happy but not give me these deal - Car Dealers Near Me - San Jose, California

I came in for a service light check which I was concerned with. I was not sure if I could get this checked due to the inconsistency of the service light but John Downey and his manager Jeff were extremely helpful. They quickly checked and provided a quick response. Thanks Steven Creek Mazda! read more

We just purchased a Certified pre-owned Mazda 3 2023 from Stevens Creek Mazda yesterday, 08/21/24. On our way home, we noticed that the t front drivers side tire had a bulge on the side of it. We reported that to them, and they will not return calls, texts or emails. I would recommend finding another dealership to work with as this one has been extremely unprofessional. read more

Stevens Creek Mazda - The bubble on the tire that they are refusing to fix. - Car Dealers Near Me - San Jose, California

I just want to take a moment and rate my experience at Stevens Creek Mazda. Our salesperson was Brycen. He is very knowledgeable, and his customer service is superb! His approach is quite relaxed without making you feel pressured in any way, which I really appreciate. Brycen listens to what you want and then applies his expertise to give different options to fulfill your needs/wants. He is thoughtful and made sure I was comfortable with my purchase. I have been doing my research for quite some time, and I knew I wanted a Mazda CX5. I left today with my dream car! The manager, Radu, and finance director Shahid were also a pleasure to work with. I appreciated the team effort when working out the numbers. Truly professional throughout the entire process. Finally, Brycen took the time to walk us out after our purchase and even helped me connect my Bluetooth and made sure I understood all of the car settings before taking off for the evening. Thank you again, Mazda Stevens Creek. I am thrilled with my new purchase!! read more

When they offer you the prepaid maintenance deal, do not take it. Just went in for my 5 year plan. The engine fluid, break fluid replacement costs additional hundreds of dollars, spark plugs costs 400 extra for the parts, break pads costs 350 extra. In my opinion the oil change and filters don't even add up the costs I paid. I feel completely scammed. Sales representatives do not tell you the whole story. Read the fine prints. read more

I did my service for 15 years in capitol Mazda and I saw goes so many services advisor and my last service advisor/friend was promoted and moved to Stevens Creek Mazda and decided to follow him And was a very good decision , better and happy customer service, great waiting area, complementary hot drinks and water bottle, great space for work or study during the time that you are waiting. To all Mazda owner I encourage to give a chance to Stevens Creek Nazda Service Jeff and Steve are a great value for this dealer read more

Just bought our third car from 'Short Mike' McGhee here Stevens Creek Mazda. Once again, our purchasing experience from start to finish was very easy and pain free. Short Mike did a fantastic job making sure we got the exact CX-5 we wanted. We'd even told him if he wasn't able to get the specific one we wanted, we'd take the turbo version they had in stock. This gave him the opportunity to up-sale us and he still went above & beyond to get the actual model we wanted from their Vallejo location. Honesty like that is hard to find nowadays and it's the reason we will continue coming back to this location. We also had a very pleasant experience with the finance advisor while doing the paperwork. He was extremely efficient and friendly. I replaced a 2016 Mazda 6 with 160K miles I put on it. That's a lot of service appointments during my ownership. I did 99% of all my servicing at this location and always left happy. The service team here was consistently quick to keep in contact with me while servicing. I've never had a problem with not getting replies to my calls with concerns outside of servicing as well. It's been the same for my husband's MX-5. read more

If you are looking to take your vehicle for service or diagnostics, don't take it to these guys; they are a scam, a bunch of misleading liars, and not trustworthy. (Ana was a liar.) Don't trust what she said! Took my 2021 Mazda CX-5 with only 40k miles for diagnostics because the battery drained every 2 nights. Although the battery was replaced with a Mazda dealership 2 times in the same month, Anna insisted that the battery is bad and it needs to be replaced. I agreed, and so she replaced it; the issue remains the same: they could not figure out the issue, and they charged me for a new battery and diag fee, $700 out of pocket, and I walked out with the same issue. took the car to a third-party mechanic, and he fixed it for $200. They also gave the car back with a broken key fob and check engine light on. Don't trust them; go elsewhere and save your time and money. read more

Root canals. Long lines at the DMV. Buying a new car. Ah, the pain of purchasing a new car! A wise man (my dad) once quipped that the only thing worse than getting into a traffic collision is when you need to buy a new car. It's that dreadful thing that most people experience at least a few times during their lives. After doing months of research and narrowing down the potential vehicles that I wanted, I dreaded the next step! After all, the idea of an "honest car salesman" almost seems like an oxymoron. Thankfully, STEVENS CREEK MAZDA is different. This dealership and its people have been a breath of fresh air! After a phone call to Stevens Creek Mazda (part of the DGDG auto dealership group), I learned that they had a particular make, model and trim of a vehicle that quickly became one of my favorite choices for a new vehicle. I decided to place a reservation on it. Through months of research, I've realized that Mazda really does provide the most bang-for-the-buck. After all, over the past few years, Mazda has been shifting toward a more premium experience. During a Christmas Eve run to Safeway, a guy pulled up next to me in a beautiful Mazda. I asked him how he liked it. He said that he went from a Mercedes to this Mazda; yet, it felt like an upgrade. He went on and on about how much he has loved his vehicle for over a year. So, when I received the call that the vehicle had arrived, I made an appointment. At the dealership, I met MIKE "Short Mike" McGHEE. Instead of just trying to make a quick sale, he wanted to make sure that this vehicle was right for me. In my experience, "Short Mike" went up and beyond what any other new car salesman has ever done. After a test drive of that specific vehicle (because Mike wanted to know that I was satisfied with THAT particular vehicle), we started the purchase process. Instead of a grueling back-and-forth, Mike McGhee made me feel very comfortable with this entire process. I was able to get a good deal on a fantastic vehicle. After working with a great finance director (Randy Guzman), I was given the keys to my new Mazda. Even after the purchase, "Short Mike" McGhee walked me out to the car and was ready to answer any and all questions that I had. He waved to me as I drove off in my new vehicle. He even called me the next day or two to check up on me and let me know that he was there for any questions or concerns that I might have. It's probably quite rare to actually thank a car salesman, dealership finance director and a dealership in general. Yet, I cannot express how painlessly seamless this entire experience has been. I drove the vehicle up to the Lick Observatory atop Mt. Hamilton this weekend. It was a fantastic drive....and the view wasn't bad either. From start to finish, this dealership actually seemed to genuinely care about me as both a customer AND a person. It was a painless transition. From the receptionist to staff offering drinks and snacks to the moment that I actually drove away, the dealership has been a surprisingly great experience. Well done, Stevens Creek Mazda! And, of course, I love my shiny new Mazda! read more

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I still cannot believe they stole an entire car right from underneath us just to be able to sell it again and make a days commission knowing we would suffer for years because of their deceitful and very underhanded tactics. That's so fucking disgusting of any person or group of people and for a place to condone that behavior and practice. When you lease a car, it's from the negotiated purchase price and you pay the depreciation. So imagine they literally split the difference on us and felt no remorse tricking us into forgoing a negotiated price into a full-price lease: Put us well over 15K in the hole stressed us all the way out about even having or being around this car. (We would never lease a car or support such wasteful behavior.) Literally an extra $80 a month would have had my gen 1 Beauty in the driveway today. But they took that away from us multiple times. They know that's what they did to us, to a single-income mother, that's why they don't talk about it. It's beyond shameful, even their store manager wouldn't answer my emails or calls when confronted about that. That, I or my single mother scraped by immensely just to front their inventory cost until they could forcibly take it back and resell it, hitting us over the head with a can of alphabet soup. Like who cuts you a deal and then takes that away entirely and runs you over with it just to put a day's pay in your pocket that I suffered 3 years, but every deal made here, and every moment while driving a car I couldn't ever love, that pained me to even turn it on. They did that to a young boy and his single mother. All three cars we have bought from this dealer have been trash. I cleaned that thing up so good and they charged me all the fees. They even tried charging me damage fees after I detailed the whole shit myself and I refused to pay the other damages if the manufacturers can cover those - which they did when I pointed that out to the service people. They were lenient, but charged me for like curb rash and a leather on the wheel that ripped off - which I got removed. They tried to charge me for a whole new set of tires upon returning the car, and I wouldn't pay those and they let it go under the $1000 damage waiver (see even their best friend, the bank, knows they all do scummy stuff like this). But they still tried to get that last tire for $300 over and got the $300 for the cleaning fees :( plus any other turn in fees to cover up all the fees I argued to knockdown.) You see how stupid this all looks. Like why offer a damage waiver, that really isn't there - that's deceit and false advertising. No one knows how much the tire is going to wear down, but you can bet after 3 years, they are going to need to be replaced regardless and you selling need to factor that in - stop being plain stupid. No one is going to pay more to get the same thing, ever. See they really don't know nothing, they just there to rip your wallet and hair out with a smile on. read more

Got quotes $799.95 to install Apple CarPlay on an older Mazda. No wonder no one wants to get their cars serviced at the dealership anymore!

This is my 3rd 5-Star updated review, just bought our 3rd Mazda from 'Short Mike' at Stevens Creek Mazda. A testament to how much we like dealing with this dealer and specifically short Mike is that we moved some years back to the East Bay so it was a 60+ mile journey to go buy this car today! Anyway, 3 cars over 15 years, all from short Mike and all happy purchases, make from that what you will. I recommend asking by name. read more

Great experience working here. friendly team in sales. I will recommend to new or first time buyers customer to check it out. read more

Stevens Creek Mazda - Our beautiful Mazda dealership - Car Dealers Near Me - San Jose, California

If I have ever got a 2nd choice, this is the last place I would choose. I wish I could retreat my good review before. I don't feel this place bad but dumb. The business is very dumb. They just lost a customer forever and I can see they keep losing customers. They could have been responsible to the customer by not selling an engine defect car, $700 oil change and $2000 glass replacement with $300 /hr labor fee, than selling with a more sincere price. They charged you this price and detained the car key until you sign to agree at the first place. (Before you started to repair or looked at the price sheet!) They were not loyal to the customer at all. They did not tell customer they offered free loan car if you don't have one. Not to mention, their threatening tone sounds like they were about to attack customer. If you want to be treated unfairly, pay overcharge or receive spamming emails all the time, you can go there. They can do anything even more than your expectation. If they could be more sincere to the business, one might want to be a loyal customer but in fact they don't. So I will not come to this place forever and this is my final loss. I will also persuade all I communicate with not to come to your store. Your bad, insincere business strategy deserves. read more

This company is extremely unprofessional and I do not recommend trusting them with your business. After days of unresponsiveness, they tell me they've decided to cancel the deal. Please stay far away from them. Take your business to capitol if you're looking for a Mazda. read more

This rating is mainly for the BEST car salesman in town! Mr. Robert went above and beyond and we knew he didn't just want to sell cars but to build a good reputation to all his customers! Mazda is lucky to have him in the team. We were car hunting and went to several dealership but none of them approached us like he did, came out of the office to show us the car we were looking at and was very knowledgeable about the cars he sells! If you come by Mazda Stevens Creek, look for Mr.Robert and you will be amazed (And say SOLD!) read more