I highly recommend Ash. He took good care of me. He waived mark-up and in a very short notice of less than a few hours, I was out of the dealership with a cleaned up Brand New Kia. Ash, thank you for the gifts too - gas coupons and car mat. Incredible sales rep made the experience of spending money enjoyable. read more

I am updating my prior 5-star review for service at the Stevens Creek KIA for our first Sorento back in October 2017. We have since upgraded to a KIA Telluride, which we have continually maintained through the dealership. Our experiences with the service department have been excellent, each and every visit. It is always easy to schedule a convenient appointment. Daniel and Paul are very knowledgeable and I appreciate that they have been able to aid us in keeping our Telluride well-maintained without paying for unnecessary services. I also find that our car is always finished well before the promised time. I love that my car is always cleaned after being serviced. As a busy mom I sometimes can't keep up with car washes so I really appreciate how it is pristine after my service visit. read more

AVOID THIS DEALERSHIP AT ALL COSTS. My husband and I had an awful experience here. We had come in a few days earlier for a test drive, but they were busy and specifically asked us to come back on Monday. We did exactly that. When we arrived, there was no one at reception. We asked multiple salespeople for help, and everyone we spoke to was curt and acted like we were bothering them. After waiting about 15 minutes, someone finally came over to take us for the test drive. From the start, he seemed irritated and completely uninterested in helping us. The "test drive" lasted less than five minutes, essentially to the next traffic light, a U-turn, and straight back. He barely spoke, barely answered our questions, and made it obvious that he wanted the interaction over as quickly as possible. Then he essentially told us, "We're short-staffed, and if you're not buying a car right now, I have other things to do." I was stunned. We are actively shopping for a car and have visited several dealerships. I have never had a salesperson speak to us like that. It was dismissive, rude, and incredibly unprofessional. Apparently, wanting to test drive a car and ask questions before spending tens of thousands of dollars is considered an inconvenience here. We went back inside and spoke to someone who appeared to be a manager or owner. We explained how unwelcome we had been made to feel and said the behavior was so unprofessional that it warranted a negative review. His response was: "Will that make you feel better?" That was honestly the final straw. Instead of apologizing or acknowledging how poorly we had been treated, he responded sarcastically. Only afterward did he suddenly start asking what car we wanted and quoting prices that were already listed on the website. The short test drive by itself would be annoying but not necessarily review-worthy. The bigger issue is the way we were treated around it: multiple people acting like we were a nuisance, the salesperson essentially saying he had better things to do if we weren't buying immediately, and then the manager responding to our complaint with "Will that make you feel better?" That last part especially is pretty unprofessional. The whole experience was hostile, dismissive, and completely unnecessary. We had returned because THEY asked us to come back, and somehow we were treated like an annoyance for doing so. There are plenty of dealerships that will treat you with basic courtesy and professionalism. Take your business somewhere else. read more

Once again, Daniel Garcia is the GOAT of the Service Department here! Daniel is always honest, friendly, respectful, and genuinely takes care of his customers. He was upfront with me about the work my car could potentially need, while also being considerate of the fact that my vehicle has already been through several recalls and repairs. I really appreciate that kind of honesty--no pressure, no runaround, just straightforward and respectful service. The entire service team was great, and they were able to get everything taken care of and have my car ready the same day! Thank you again, Daniel, for making what can normally be a stressful experience so much easier. You're truly an asset to the service department! read more

If you are looking to buy or lease a Kia, I highly recommend asking for an appointment with Carlos Ramirez. He is very knowledgeable and answered all of my questions as well as getting me the best price on a Kia EV6 lease. He went out of his way to show me how to use all of the incredible features this car offers and set up all of the preferences for me. Whenever I had any questions during the lease, he knew the answer without having to check with anyone else. Carlos also got me a great deal when I bought the car at the end of the lease. Carlos is a pleasure to work with. Jerry read more

Stevens Creek Kia - My 2024 Kia EV6 - Car Dealers Near Me - San Jose, California

This is our second time purchasing a vehicle from Ash at Kia Stevens Creek, and once again, he did not disappoint! Ash is professional, knowledgeable, patient, funny, and genuinely great to work with. We truly appreciate his excellent customer service and the time he takes to make sure we're happy with our purchase. It's not always easy finding someone you can trust when buying a car, but Ash has earned our business again. We highly recommend asking for him if you're shopping at Kia Stevens Creek. Thank you, Ash! read more

I don't even know where to begin with Kia of Stevens Creek, so let's start with the good because there is a lot of it. The service team is amazing. Like actually amazing. Friendly, personable, easy to talk to, and they make the whole process feel smooth and taken care of. You can tell they genuinely care and aren't just going through the motions. Now, the building itself, let's just say it has character. Not exactly somewhere you're like wow I'd love to hang out here for hours, but hey, you're not there for the ambiance, you're there for the people and they deliver. BUT HERE'S WHERE IT GETS INTERESTING. I have a small family of plastic rats that live in my driver side door storage (don't ask, just accept it). Originally, there were five: * 1 large grey rat * 1 large white rat * 1 small white rat * 2 small black rats A full, thriving rat household. Every single time I've brought my car in for service, ONE OF THE WHITE RATS HAS DISAPPEARED. I am now down to three rats. My family has been broken apart. And apparently, someone in that service department has a very specific preference for white rats?? The pattern is undeniable. The audacity is also undeniable. The disrespect. Immeasurable. So yes. 10/10 service, incredible staff, would absolutely come back. But also, if anyone would like to return my missing white rats and reunite this family, I think we can all agree that's the right thing to do. Justice for the rat family. read more

Stevens Creek Kia - Said photo of rats. - Car Dealers Near Me - San Jose, California

Fantastic experience, they are clearly so busy with a million customers and both Mo and Carlos took great care of me and made sure I was welcome of from start to finish! Leased my second car from them and now bought my third. I will be back! read more

Landed at Stevens Creek Kia at an unfortunate time because they were in the process of moving all their cars. My bad for not calling ahead. Unable to test drive, so made an appointment with Ash. Very specific about what I needed and wanted. Kia Sportage PHEV. Want to test it going up a hill so that I could compare with Hyundai and Toyota. He told me to go to Capitol Kia and test there and he would beat their deal (rude!). Nonetheless, I needed it to be San Jose, close to my mom's since the car is for her. I called the day before to confirm. He said he would have a car ready. When we arrived, the car was not ready. It was not charged at all. Ash passed us off to another salesman who was a smoker and reeked enough to make me cough, although he was polite and nice. As soon as we began to drive, the salesman directed me, saying we could not go more than 10 miles. What happened to my designed test-drive?? The other two dealerships (Toyota and Hyundai) were happy to make the same test drive happen. I turned into the neighborhood and took it back. There was no apology, no consideration, no nothing. I will not buy from them and do not recommend Ash in any way. I felt disrespected and wasted my time. Too bad, because I really liked the car just sitting in it and what little I drove. read more

Carlos provided amazing service and got us the deal needed to move forward with our Telluride.

Theses sales people our the lazy people to deal with. They refused to look up a residual to get the exact price of the vechicle They just make up a percentage number of 65 percent. Is this percent of msrp or net price. I got quotes exatly from other Kia dealers and they are able to tell me the residual. These residuals our comming at 45 not 65 percent of msrp. The residual is base on Kia fiancing so it should be easy to look at. Everyone in this dealership want to make money without doing no work. The fiance is also too good to return phone calls. If this dealership cant be upfront like this dont give your hard earn money. read more

Worked with Ash to buy a car. He got us a good deal. Smooth buying experience. Will buy from them again read more

I had a terrific experience with Ash. He truly made the process seem easy and helped us at every step. We were first time car buyers and we were not sure what we were doing. However, he carefully explained to us the process and found us the best deal possible. We would definitely come back to purchase future cars from this location, especially with Ash as our expert car salesman. Overall great experience and we are very satisfied with the car!!! read more

Stevens Creek Kia - Car Dealers Near Me - San Jose, California

Hands down the easiest and smoothest process purchasing a new vehicle! I walked in a couple weeks ago on a whim, with only 30 minutes one day, looking at possible options for a trade in with my Toyota 4 Runner. Sam instantly greeted me and answered some quick questions, showed me some options and he asked me what I needed. I knew what I wanted, needed and fancied. Sam paired me up with Carlos for a further dive into all the Kia lines. Test drove what I was interested in stayed in contact with Carlos until the end. He was amazing from start to finish. Always a smiling face and personal hello or handshake from just about the entire Kia staff every time I stepped foot in. I found the car I wanted and priced it out online, worked with Tony and then Michelle in finance and drove away with the car I wanted. Carlos closed out my purchase with a full-service set up, keyless entry, app and car syncing. Got it detailed before driving away as well. A big 180 for me going from a rudimentary 2019 4 Runner to the brand new Hybrid Telluride with so much more tech than I'm used to. I'm so so happy and excited to drive it! Quick & dirty & to the point. It wasn't exactly a 2-hour process but one afternoon took care of it. I highly recommend Steven's Creek KIA and their whole team! Ask for Carlos, Sam or Tony! read more

I had a great experience buying my car from Carlos Ramirez! He was very knowledgeable, patient, and had a great attitude throughout the whole process. He took the time to answer my questions and made me feel comfortable with my purchase. I'm so excited about my new car! If you're looking to buy a car, go see Carlos. Thank you again for everything! read more

I had an excellent experience at the dealership, thanks to Ash! From start to finish, Ash was professional, friendly, knowledgeable, and genuinely helpful. He went above and beyond to make the entire process smooth, easy, and stress-free. His customer service was outstanding, and I truly appreciated his patience, honesty, and attention to detail. It's not every day you come across someone who truly cares about providing a great customer experience. I highly recommend asking for Ash if you visit this dealership. Thank you, Ash, for the exceptional service! Keep up the amazing work! read more

If you're looking for a 7-seater SUV, the Kia EV9 is hard to beat--it has the highest ratings, which brought me to Stevens Creek Kia. I went in with a lot of trepidation, given past experiences with dealers. Thankfully, the experience was wonderful from start to finish. I worked with Kasra, who was courteous, genuine, and patient. Ismail, the manager, was also excellent. Tony, the head of the location, stood out as professional, customer-focused, interesting person with a lot of great life experiences. He took the time to be kind to my mother, who was with me, and that really meant a lot. I even made a late change in my car decision--definitely not easy for them--but they handled it with understanding and grace. This team made what could have been a stressful process into an enjoyable one. I'm a huge fan and can't recommend Stevens Creek Kia more highly. read more

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Had a great experience buying a new Kia Carnival at Stevens Creek Kia. Tony and Mo were fantastic to work with--completely honest, transparent about pricing, and made the whole process smooth. I was in and out quickly without any hassle. Highly recommend working with them if you're in the market for a new Kia! read more

2nd update (6/26, ): Now down to 1 star. Had my 16k service and they insisted on additional services behind the service in the manual. For an electric car that doesn't need oil changes, they charged about $750, most of which was labor for cleaning the battery and battery charging port. I later verified the only service recommended was your rotation and cabin air filter. They gave me a $75 coupon which brought the price down to $675, still far more than reasonable. Also, I never did get the charging adapter and just bought my own. By far the worst dealer service I've experienced, and I'm not ever going back. Update (8/25, ): reducing from 4 stars to 2 stars. No complaints about while I was there (except as noted below), but in the almost 2 months I've gotten no actual answers about this complimentary NACS adapter that is supposed to be coming to me. I have gotten marketing emails reminding me that I'm eligible for this adapter, but nobody calls or emails back when I reach out asking when it is coming. Sam emailed a generic follow up after the sale to say to reach out anytime, but doesn't respond if I do reach out. Very disappointed. At least we like the car. (Original review, 6/25, ): Just bought a Kia Niro EV. Our sales person, Sam, was friendly, fairly knowledgeable about the cars they were selling, and didn't try to upsell at all. Unfortunately, they didn't have the adapter for Level 3 charging available that they promised came with the car, so we have to wait on that, and the parts department didn't have any Level 1/2 charging cables in stock, so we had to buy those separately. Fingers crossed that they work well. read more

Came here because we saw a car we were interested in on their website. The lot was a disaster, there's construction going on. Lots of pre-owned vehicles in the lot but we were looking for a 2027 car. We walked around the entire lot on our own, no one came out to welcome us or help us. We entered into the showroom and were asked if we had an appointment. I said no and asked if it was required, the sales person said no and informed me he would look for someone for me. No one came for about 5 minutes. The receptionist asked if someone helped us or if we had an appointment. We informed her we were looking at their website and wanted to see a car posted. She was kind enough to look up the car using the stock number we gave her. Then asked several people 4-5 if they were available to help us. No one was free. Finally Al came to help us. In the end, we didn't look at the car online or buy a car from here since there's a dealer mark up on the price; whereby another dealership we've been to didn't read more

Stevens Creek Kia truly delivers an outstanding car-buying experience. From the moment I walked in, the entire team made me feel welcomed, comfortable, and never pressured. The sales staff were incredibly friendly, knowledgeable, and patient, taking the time to answer all of my questions and make sure I fully understood every step of the process. They went above and beyond to help me find the perfect Kia Telluride that fits both my lifestyle and my budget. I never felt rushed or pushed into something that didn't feel right, they genuinely cared about finding the best match for my needs. This is my second vehicle purchase from Stevens Creek Kia, and once again they exceeded my expectations. Their consistency, professionalism, and customer-first approach are the reasons I keep coming back. A special thank you to Sam and the entire team for making this such a smooth and enjoyable experience. I highly recommend Stevens Creek Kia to anyone looking for a stress-free and friendly dealership! read more

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We got our 1st EV car here and they are great to discuss on the options available and crack the deal.

Highly recommend this dealership! If you can, talk to Kevin there, he is amazing. I recently got a lease from this location. Kevin helped us out with a fantastic deal that well worth it. I wasn't even planning on getting a car from this dealership, but Kevin found me a deal that I could not resist. He worked very hard to make the numbers look good and took great care of finding me a vehicle that matched my needs. Even after finishing the deal, because our car was stuck in line to be washed, Kevin offered to drop the car off at my house when it was done. I got to go home and relax while waiting for this car to be delivered straight into my driveway. I highly recommend this dealership and staff! They work very hard to find you a deal that is worth your time and money. read more

Milad listens to the customer and then makes a suggestion. I didn't feel that I was getting the hard sell. At first, he showed me a Kia Niro hybrid but it was out of my budget. And then, he suggested the BMW 330e. As soon as I saw it, I knew that I wanted it. I'm very satisfied with my purchase - it's a dream car for me. I've wanted a BMW ever since I graduated from the University of Houston ('94). read more

Stevens Creek Kia - My new ride - i like to call her Vader. - Car Dealers Near Me - San Jose, California

5 stars to this dealership. We feel great about our new purchase. Kevin and his team answered all of our questions and made the experience an easy one. We didn't plan on leaving with a new car but I'm glad we were able to get a deal done within a couple hours. The Kia team did a good job answering our questions. Thanks to management as well for giving us the best deal possible. read more

Bad experience overall. They wouldn't tell me the price of the car over the phone because of "store policy"... lol. I called again later and someone else answered who was actually helpful, but refusing to give me the price upfront already left a bad impression. I ended up going to Subaru instead and got a better deal anyway. read more

I had a wonderful experience working with Ashraf! He was professional, patient, and genuinely helpful throughout the entire car-buying process. He took the time to answer all my questions, explain my options, and make sure I felt comfortable with my decision without making me feel pressured. It's refreshing to work with someone who is honest, attentive, and truly cares about helping his customers. I really appreciated his support and would absolutely recommend Ashraf to anyone looking to purchase a car. Thank you, Ashraf, for making the experience smooth and stress-free! read more

Had a wonderful experience this week with their entire team! Ash helped me find exactly what I wanted/needed in a car at a great price. Tony is wonderful and was so helpful. So glad my car buying experience was fun and not miserable!! read more

I had an amazing experience purchasing my car at Stevens creek Kia location! The entire team handled everything perfectly from start to finish. They were professional, helpful, and made the whole process incredibly smooth and stress-free. I felt valued as a customer and highly recommend this dealership to anyone looking for a new vehicle specifically ask for Ash or Saleh for sales and Michelle for financial assistance. read more

Ash and the whole team at Stevens Creek Kia made buying my new-to-me Sportage Hybrid a very positive experience. It was important to me to find a late-model CPO hybrid crossover, and after driving Toyotas, Hondas, and Mazdas in an effort to find my next vehicle, I settled on the Sportage because of the online reviews, ratings, and recommendations from friends, but finding a low-mileage vehicle that checked all of the boxes here in San Jose was challenging! (I guess everyone is tired of the price at the pump!!) When I saw the Sportage on their site, it was listed as "coming soon", and since I kept missing out on others I had seen online, I reached out. I am so glad I did. Ash helped me navigate the process of trading in my leased vehicle, was able to make the trade worthwhile for me, and made sure that my new Sportage was certified, detailed, and had a full tank before handing me the keys. I cannot say enough about how friendly, professional, and just overall GREAT the guys at Stevens Creek Kia is! Give them a chance; you won't regret it! read more

Stevens Creek Kia - Isn't she lovely? - Car Dealers Near Me - San Jose, California

We highly recommend Mo! He was an incredible help during our car buying process. He had a great memory for small details and it always felt like he was supporting our needs and looking out for us. Thank you Mo! read more

ANOTHER UPDATE: At this same visit, I had the service team inspect the driver's side interior A pillar trim which was visibly loose (unlike the right side). I was told at the end of the day that there was a broken clip and that they replaced the clip but the looseness remained. They stated they compared this to a new vehicle and that this was "normal for the car." After having the care inspected at Hilltop Kia in Richmond today they said that the team at Stevens Creek had jammed the piece back into place incorrectly and that the clips inside were broken (and that this is not normal). They are ordering me new clips and if this doesn't fix the issue, they offered to replace the entire trim piece under warranty. This is how service should be done! Again, Stevens Creek Kia is just shady on all accounts. Stay away! read more

Thank you to Sam for helping me get my first car. I was very nervous before I went in, but you made the leasing process so smooth it really put me at ease. I love my new car! Also shout out to Mo and Chinh. read more

Stevens Creek Kia - Car Dealers Near Me - San Jose, California

Stevens Creek Kia has one of the largest inventories of any dealership, and as a result is motivated and able to work some amazing deals. I had a great experience working with Tony, Kevin in sales and Raymond in finance to get a brand new Kia EV9, in the trim that I wanted, with the lease terms I asked for, and the trade-in to sign and drive away within a few hours of discussion - if you want a great deal and lots of options - go to Stevens Creek Kia! read more

I'm leaving this review after one week of driving my new Kia Carnival, and I couldn't be happier! I had been searching everywhere for this specific model in this particular color, and I finally found the perfect match at Stevens Creek Kia. I immediately called the dealership and got in touch with Sam. He was incredibly quick to respond and jump on my inquiry. He was professional and ensured everything was ready to go. I came in the very next day, and Sam showed us the car. From that moment on, the entire process was smooth and hassle-free. Everything was handled efficiently. While I personally had to come back the next day to finish the paperwork due to my own schedule, the bulk of the deal was done in one day. Sam was an absolute pleasure to work with--responsive, efficient, and genuinely helpful. If you're looking for a new Kia, go see Sam at Stevens Creek! read more

Stevens Creek Kia - Kia Carnival - Car Dealers Near Me - San Jose, California

I can't say I was looking forward to the car buying process, but the team here made the transaction go pretty smoothly. Ash in sales was responsive and delivered on *all* his promises. He provided accurate information, and got us through the process pretty efficiently. Highly recommend Ash! Mark in finance got through the paperwork very efficiently while explaining everything, even though we got started near closing time. Visiting on the weekends can be a bit busy, but planning ahead with an appointment gave us the attention needed to get through the transaction. They had good inventory, and in our case, just the used car we were looking for. read more

Service department receptionist is the most rude person. She is lazy, and not helpful at all. They will lie to you and have you schedule an appointment, so I can waste my time, cause they are too lazy to raise a finger. Mr. service advisor Paul does not know how to speak with respect. One minute speaking with him was enough for me. I NO LONGER FEEL SAFE BRINGING MY CAR TO STEVENS CREEK KIA. Customer service is the worst. The service manager is a bunch of unused brain cells. read more

Mustafa (Internet SM) had been very patient and understanding during our entire time at the showroom. He had been so caring and dedicated to provide us the best service possible. We left feeling happy and satisfied. Thank you Kia Stevens Creek. read more

From the moment we walked into Stevens Creek Kia, Mohammed and Ash completely changed our car-buying experience. After wasting time at Capitol Kia (which should honestly be avoided at all costs), the difference was night and day. Walking into Stevens Creek Kia felt like upgrading from a run-down fast food spot to a Michelin-star experience. The professionalism, respect, and overall atmosphere were on a completely different level. Mohammed and Ash were exceptional. They weren't pushy. They weren't playing games. They weren't trying to "sell" us something we didn't want. They genuinely listened. They treated us like people, not numbers. Every question was answered clearly and honestly, and at no point did we feel pressured. Most importantly, we got exactly what we wanted, no compromise, no unnecessary add-ons, and the loan was 0% APR. Mohammed and Ash, these two made it smooth, transparent, and actually enjoyable. Thank you again! read more

We leased the 2026 EV6 Wind RWD yesterday and had great experience. Our sales guy, Ash, was superb! Very helpful and kind. It was the smoothest transaction I've had with dealership. He took care of us and made sure what we want is what we get. Never felt pressured at all during the entire process. Stevens Creek Kia is highly recommended. read more