I don't even know where to begin with Kia of Stevens Creek, so let's start with the good because there is a lot of it. The service team is amazing. Like actually amazing. Friendly, personable, easy to talk to, and they make the whole process feel smooth and taken care of. You can tell they genuinely care and aren't just going through the motions. Now, the building itself, let's just say it has character. Not exactly somewhere you're like wow I'd love to hang out here for hours, but hey, you're not there for the ambiance, you're there for the people and they deliver. BUT HERE'S WHERE IT GETS INTERESTING. I have a small family of plastic rats that live in my driver side door storage (don't ask, just accept it). Originally, there were five: * 1 large grey rat * 1 large white rat * 1 small white rat * 2 small black rats A full, thriving rat household. Every single time I've brought my car in for service, ONE OF THE WHITE RATS HAS DISAPPEARED. I am now down to three rats. My family has been broken apart. And apparently, someone in that service department has a very specific preference for white rats?? The pattern is undeniable. The audacity is also undeniable. The disrespect. Immeasurable. So yes. 10/10 service, incredible staff, would absolutely come back. But also, if anyone would like to return my missing white rats and reunite this family, I think we can all agree that's the right thing to do. Justice for the rat family. read more

Stevens Creek Kia - Said photo of rats. - Car Dealers Near Me - San Jose, California

The Good: Lynn and the service dept. The Bad: The sales staff team. Boy. What a difference 12 years make from my first review of this dealership. I went into the dealership to purchase a new vehicle. I had a great experience buying my 2014 Soul 12 years ago and wanted to have a similar experience. This time I did not have a great experience. When I pulled up in my Soul Ash saw me as I was parking and greeted me. Things started out great. I test drove a Seltos and a Sportage. Ash was knowledgable and helpful. All was going well until I got into the showroom and sat at a desk. I decided I wanted a 2026 Sportage EX and I wanted to explore the options of possibly doing a trade in with my Soul. Unfortunately as I was driving over to the dealership the Soul's engine light went on. I was upfront about it with Ash. Ash kept leaving the desk and going over to talk to the GM Tony and others. They took the keys to my Soul after many minutes when we were going over the sell of the Sportage they offered to give me $1000.00 as a trade-in for my Soul. I found this very insulting. They mentioned since the Engine light was on and also mentioned my tires were worn out. I had purchased 4 new tires at Costco 2 years ago and put 13,000 miles on those tires. They were rotated as scheduled so I know the tires were not worn out. During this process they sent Lynn from the service department over to me to discuss the issue with my Soul. She told me that the Soul was in "Limp Mode" and that they recommend I don't drive the vehicle. I was told it was going to cost close to $300 for them to evaluate why the Engine Light was on and that the engine might be toast. Lynn also said they would not be able to look into my Soul because they were booked out for 2 weeks. I felt very bullied during the time I was trying to negotiate a fair price on purchasing the Sportage. It partially might have been because I am a female who came into the dealership by myself? Ash seemed to disappear quite a bit and I would be sitting at the desk waiting for him. I refused their $1000.00 trade in offer and decided I was going to get a loan with Kia to purchase the vehicle. Then on the contract they had added a $3,000.00 to the price and explained it as an extra warranty. Why would I wanted a 3K warranty when Kia provides a 10yr/100k Warranty on all their new cars?? They were pushing this on me for a while and even Tony came over to press me more on it. I did not like this, which is why I felt I was being bullied. At this point I asked for the keys to my Soul and was going to leave and not purchase the new Sportage. Suddenly they came back with a contract and took off the extra $3k Warranty. The price was still higher than the suggested MSRP ($33,135.00). I again told them I wanted the keys to my Soul so I could leave. They finally agreed to the MSRP price. I still believe I over-paid and Ash and the team basically "wore me down". This was 3 hours of my life I will never get back. Tony then came up to me after I was agreeing to the price and said that I was his "customer" and that he would wave the $300 fee for the service department to look into what the problem was with my engine light going off in my Soul. I left my Soul there and Lynn was very good communicating with me on what they were doing to find out if my engine was toast or not. In the long run, it turned out to be a sensor and they replaced it. Apparently the Soul was still under warranty since there was a class action lawsuit on my vehicle. My vehicle had low miles (under 80k). When I got the keys to the new Sportage, Ash was suddenly gone. I hadn't seen him for about 30 minutes. Another employee came over to give me the keys and go over some features with the car. This process was rushed. I asked this staff member where Ash was. I was told Ash had to leave. My experience with purchasing a new car was not great. My experience with the service department was great, and very professional...thanks to Lynn. read more

I had a really disappointing experience at the Stevens Creek location. From the moment we walked in, the staff were rude and dismissive and didn't even seem interested in helping us. We were barely acknowledged and it felt like no one wanted to pay attention to us or assist with what we needed. I came in because I was interested in selling my car, which is in perfect condition, and the offer they gave me was honestly dirt cheap. It was almost laughable considering how well-maintained the car is. The whole situation just made it seem like they weren't taking us seriously at all. Honestly, I'm not sure if it was because we were women or what the reason was, but the entire interaction felt very uncomfortable. I felt judged the second I walked in, and the lack of professionalism was very obvious. This is actually the second bad experience I've had at this location, which is really unfortunate. Both times the employees came across as rude, dismissive, and completely unwilling to help. Customer service from the sales side is practically nonexistent. The only good experience I've had here has been with their service/maintenance department, which has always been helpful and professional. Unfortunately that has nothing to do with the sales department, which is where the problem seems to be. Good thing we decided to go somewhere else, because the difference in service was night and day. After multiple negative experiences, I can confidently say I will never be returning to this location again. read more

If you're looking for a 7-seater SUV, the Kia EV9 is hard to beat--it has the highest ratings, which brought me to Stevens Creek Kia. I went in with a lot of trepidation, given past experiences with dealers. Thankfully, the experience was wonderful from start to finish. I worked with Kasra, who was courteous, genuine, and patient. Ismail, the manager, was also excellent. Tony, the head of the location, stood out as professional, customer-focused, interesting person with a lot of great life experiences. He took the time to be kind to my mother, who was with me, and that really meant a lot. I even made a late change in my car decision--definitely not easy for them--but they handled it with understanding and grace. This team made what could have been a stressful process into an enjoyable one. I'm a huge fan and can't recommend Stevens Creek Kia more highly. read more

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We have now purchased 3 vehicles from Stevens Creek Kia, and we really appreciate the customer service we received from Tony Khatib and the team. Recently, we had a concern regarding one of our vehicles, and Tony took the time to listen, communicate with us, and work toward a resolution. His professionalism, patience, and willingness to help truly meant a lot to our family. Thank you again to Tony and the Stevens Creek Kia team for treating us with care and respect. It's one of the reasons we continue to come back when purchasing vehicles. read more

Stevens Creek Kia truly delivers an outstanding car-buying experience. From the moment I walked in, the entire team made me feel welcomed, comfortable, and never pressured. The sales staff were incredibly friendly, knowledgeable, and patient, taking the time to answer all of my questions and make sure I fully understood every step of the process. They went above and beyond to help me find the perfect Kia Telluride that fits both my lifestyle and my budget. I never felt rushed or pushed into something that didn't feel right, they genuinely cared about finding the best match for my needs. This is my second vehicle purchase from Stevens Creek Kia, and once again they exceeded my expectations. Their consistency, professionalism, and customer-first approach are the reasons I keep coming back. A special thank you to Sam and the entire team for making this such a smooth and enjoyable experience. I highly recommend Stevens Creek Kia to anyone looking for a stress-free and friendly dealership! read more

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Milad listens to the customer and then makes a suggestion. I didn't feel that I was getting the hard sell. At first, he showed me a Kia Niro hybrid but it was out of my budget. And then, he suggested the BMW 330e. As soon as I saw it, I knew that I wanted it. I'm very satisfied with my purchase - it's a dream car for me. I've wanted a BMW ever since I graduated from the University of Houston ('94). read more

Stevens Creek Kia - My new ride - i like to call her Vader. - Car Dealers Near Me - San Jose, California

From the moment we walked into Stevens Creek Kia, Mohammed and Ash completely changed our car-buying experience. After wasting time at Capitol Kia (which should honestly be avoided at all costs), the difference was night and day. Walking into Stevens Creek Kia felt like upgrading from a run-down fast food spot to a Michelin-star experience. The professionalism, respect, and overall atmosphere were on a completely different level. Mohammed and Ash were exceptional. They weren't pushy. They weren't playing games. They weren't trying to "sell" us something we didn't want. They genuinely listened. They treated us like people, not numbers. Every question was answered clearly and honestly, and at no point did we feel pressured. Most importantly, we got exactly what we wanted, no compromise, no unnecessary add-ons, and the loan was 0% APR. Mohammed and Ash, these two made it smooth, transparent, and actually enjoyable. Thank you again! read more

We recently purchased a Kia Sorento and leased a Kia EV9, and honestly the whole experience was amazing. Buying or leasing a car can sometimes feel stressful, but Ivo and Ash made everything super easy and comfortable from the start. They were friendly, patient, and never made us feel pressured at all. They took the time to answer all of our questions, explain the different options, and make sure we felt good about both decisions. You can tell they genuinely care about helping customers and not just making a sale. We really appreciated how smooth and straightforward they made the process. Big thanks as well to Chinh in finance for making the paperwork part quick and easy. Everything was explained clearly, and the process went much faster than we expected. We're so happy with both the Kia Sorento and the Kia EV9 and couldn't have asked for a better experience. Huge thanks to Ivo, Ash, and Chinh for taking such great care of us. Definitely recommend working with this team if you're looking for a new car! read more

I'm leaving this review after one week of driving my new Kia Carnival, and I couldn't be happier! I had been searching everywhere for this specific model in this particular color, and I finally found the perfect match at Stevens Creek Kia. I immediately called the dealership and got in touch with Sam. He was incredibly quick to respond and jump on my inquiry. He was professional and ensured everything was ready to go. I came in the very next day, and Sam showed us the car. From that moment on, the entire process was smooth and hassle-free. Everything was handled efficiently. While I personally had to come back the next day to finish the paperwork due to my own schedule, the bulk of the deal was done in one day. Sam was an absolute pleasure to work with--responsive, efficient, and genuinely helpful. If you're looking for a new Kia, go see Sam at Stevens Creek! read more

Stevens Creek Kia - Kia Carnival - Car Dealers Near Me - San Jose, California

Paul G in the service center was very friendly. It was Monday morning, very busy. So I sat for awhile while the service advisors were all busy with customers. After about 15-20 minutes, Paul got out from behind his desk and approached me and asked if I had been helped. I stated no, and he immediately asked me to follow him to the counter. He explained what my 7500 mile service would consist of and what to expect. Also made sure that my maintenance. Package would cover the entire service which it did. He verified my phone number and gave me an estimate of my wait time, and even offered shuttle within a 5 mile radius. My service finished a little before my estimated wait time and he called me to let me know my vehicle was ready for pick up. Thank you Paul! read more

Ash, Sam, and Chinh at Kia were excellent to work with. Ash made the buying process smooth and straightforward from the beginning, Sam was helpful and knowledgeable during the test drive, and Chinh in finance was professional, clear, and easy to work with without making the process feel high pressure. Overall the whole team treated us well and made buying our new Carnival a really positive experience. Highly recommend working with them and the whole team at Stevens Creek Kia! read more

Don't get ripped off by these guys. Stopped by to ask about the Sorrento Hybrid. Salesman, showed me a non hybrid at first. Then saw they were asking $3k Mkt adjustment on the hybrid. They trying to take advantage of gas prices. When asked about it, salesman said why don't you want to pay mark up? All dealers have it, which is a lie. Go somewhere else folks. read more

Sam assisted us with leasing a Kia EV9 last week---and I will say, that probably was the best experience we've ever had being at and dealing with a dealership ever. He was thorough from the get go (we did online inquiry first so as not to waste time at the dealership because who has 7+ hours of free time to just haggle at a dealership...not us). We appreciated how informative he was without being pushy. Professional and patient. 100% will recommend him specifically to anybody who's looking to get a Kia. read more

I recently purchased a 2026 EV9 from Stevens Creek Kia, and while I love the car, it was really the team there that made this a five-star experience. From the moment I walked in, I was struck by how professional and genuinely welcoming everyone was. I've had my fair share of stressful dealership visits in the past, but this was the complete opposite. The sales staff was incredibly patient and took the time to answer every single one of my questions without ever making me feel rushed or pressured. They are clearly experts on the new EV technology and went above and beyond to make sure I felt confident with the vehicle before I drove off the lot. Even the finance and management teams were a pleasure to work with--everything was handled with total transparency and honesty, which I really appreciated. It's rare to find a group that is this knowledgeable and actually cares about the customer's experience rather than just making a sale. They made me feel like a priority throughout the entire process. If you're looking for a team that is professional, straightforward, and easy to work with, I can't recommend Stevens Creek Kia enough. Huge thanks to everyone there for making this such a smooth and positive experience! read more

Worst service I have ever got. I was hoping to get to information on a car but the sales man didn't even bother to show me any interior of any model I asked when it came to asking a question about interior the guy was very rude and kept asking why I would do that to a car MIND U IT WOULD BE MY CAR THEY LOST ON A SALE also they didn't even bother to give me their name they also had a guy with a pink shirt help me but he never returned to us and felt very disregarded!! Worst dealer experience ever had to take my business elsewhere read more

In my experience here they are by far the worst Kia dealership I've been to. They are not upfront with how much anything will cost, the customer service representatives don't seem to understand how to listen and are extremely rude. I am sure that they are not all like that, but I have had similar experience both times I've been here. I'd only come here as a last resort. read more

Stevens Creek Kia - where you come for a test drive and stay for the attitude. Took my son here to test drive a few cars, thinking it'd be a smooth experience, but clearly, that was expecting too much. The customer service was as welcoming as a DMV line at 5 p.m. on a Friday. The cherry on top was the financing guy, who had the charm of a parking ticket. Not sure why he decided to act like we were wasting his time, especially since we planned to pay with a cashier's check - basically the car-buying version of "easy mode." But somehow, he found a way to make it seem like we were the ones inconveniencing him. So if you're looking for a car dealership experience with a side of attitude and all the warmth of a cold shower, Stevens Creek Kia's got you covered! I forget the salesperson but he was good and added some nicest items into the deal to make this the location to stay at vs the one in south San Jose or Gilroy. read more

Stevens Creek Kia - Car Dealers Near Me - San Jose, California

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worse place to get your car in for service. I come in and the porter doesnt guide you where to go. just stands there looking at you like you own him money. I ask if I could just drop off the car but they at first the porter said if would take a week or 3 for them to check the car. then he goes inside and comes back saying it would take a month or more. if you didn't want to work just say that. this Place is so rude and unprofessional. Never coming back KIA ON STEVENS CREEK IS A JOKE! read more

Went there to test drive and understand the features of the KIA Telluride. The car was underwhelming to say the least, but what really turned me off was the salesperson - Max. I had clearly interrupted his Sunday afternoon siesta and his whole demeanor was one of - can we be done with this so that I can get back to my desk and sleep. Being very considerate, I kept the interaction as brief as possible and let him get back to dreaming of selling a car. Because something tells me that that's the only place Max will ever sell a car. read more

Got a new Kia Sportage this weekend! Sam and Ash have been super kind and helpful throughout the process. Excited with my new Kia!!

I got a lease on EV last Saturday, and the experience was horrible. Sam as sales person was nice enough, but they lied to me, claiming they are sold out on the car i wanted, which I actually I test drove and was still in the parking lot. They had the car still on the website while insisting that they don't have any car at the iffer price they published on their website. Overall I understand it wasn't the Sam fault but the manager that make these decisions. They saw that I am interested and I don't live nearby, and they took advantage of that. Summary: they use the trick of sold out of the cars they publish sales one to push cheaper cars for the same price! Very dishonest and disrespectful. read more

Ash provided an exceptional car-buying experience from start to finish, rlly recommend him to anyone. What stood out most was how hard he worked to secure us an incredible discount on our car. I called him late at 7:30 pm and he worked at night to make sure we could get our car in the morning. Also he was also extremely attentive when it came to handling our credit application. He moved quickly, kept us informed at every step, and made the process feel smooth. We didn't feel rushed at all. If you're looking for someone who will put in the effort to get you the best deal, I would highly recommend working with Ash! read more

The whole team at Stevens Creek Kia is amazing but ASH went above and beyond to ensure I found the perfect vehicle that fit my needs and budget. That guy was so professional during my first phone call to the dealership and he kept assisting me when i visited their department. I drove off in my new car feeling confident and satisfied, knowing I made the best choice. I highly recommend them to anyone looking for a stress-free, positive car leasing experience. Their exceptional customer service and dedication truly set them apart. read more

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I just helped my son purchase a car at Stevens Creek Kia. Our salesman was Sam. I've purchased a lot of vehicles over the years. This was the best experience I've ever had. I usually leave a dealership angry and with a big headache. These guys were honest, fast, and no surprises. I highly recommend this dealership. read more

I have been around the Bay Area to numerous Kia dealers, on the web for hours looking at all the deals and specials. Some of the dealers couldn't agree to my offer, some had bait and switch discounts and most had high interest rates. This dealer came through. This car is the top of the line Kia Sportage prestige plug in 2025. All the bells and whistles. We went back and forth because that's the dealer dance and I stood firm on my offer they countered with a fair offer and I took it. The other dealers had high interest rates on loans I have outstanding credit and I got the 0.9% financing for 60 mo. They were nice and no pressure and understood that this is a huge purchase. I could have walked away at any time and they were cool. Thanks Stevens Creek Kia for a great buying experience. Folks even if you hate Chat GPt use it to research. It was super helpful and so were some of my friends experienced in car buying. read more

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Ash was the first to meet us at Kai Stevens Creek, he was friendly and patient in helping us look through the inventory and with advice on purchase vs lease. Tony was also very friendly and helpful, gave us some more information on leasing a car, which is what we ended up doing. Overall, the process was pretty easy, and we were happy with the result, a 2025 Kia EV6. read more

Never get your car serviced here. I brought my car in to check the rear LEFT traffic sensor. Dealer stated they removed the bumper and rear RIGHT tail light to get a better look. After picking up the car, I got a "check turn signal light" on the dashboard, which was not there before the service. The rear right blinker light also stopped working. I called the service center immediately, only to be told it must be a coincidence and that i would have to pay again to fix this new issue that they caused. So, I came in to address one thing, and something completely different broke. read more

Stevens Creek Kia - Check turn signal appeared on the dashboard immediately after I picked up my car. - Car Dealers Near Me - San Jose, California

I bought my 2026 Kia Sportage last week and I have to say that I had such a great experience. First time I visited, I was welcomed by Kevin and he was very kind and helpful. A couple weeks later, I worked with Ash Marcos, who went above and beyond to get the car I wanted. Every team member I interacted with was nice and helpful. Chinh assisted with the financing and he made the process smooth and quick. I have to say he's funny too! I dreaded the thought of buying a new car and having to deal with sales people while looking for a car, but I have to say that Ash completely changed that view for me, he was constantly communicating and keeping me informed. I'm so thankful for the work he did! Thank you Ash! read more

I've had the best experience ever buying a car! I've been buying vehicles of all sorts for 30 years, and I have the most pleasant and honest sincere experience with the salesperson team specifically Mark Ulubahsi. Mark was not only extremely knowledgeable, but was dedicated in his knowledge and professionalism to help me to make a hard decision in a large investment for a new vehicle. Believe it or not, It had taken me over three days of continuously visiting the Kia dealership and Mark had made himself available to answer any questions and tutorial assistance. There was no pressure, no up sale just a willingness to be helpful. Mark is not alone, I had found all of the Stevens Creek Kia staff all to be professionally, knowledgeable, and generous with their time and patient. If you're looking for a new car or just wish to check out the new line of Kia vehicles, I'd start and end with Stevens Creek Kia dealership. Not only are you buying a high-quality vehicle, but you'll will be working with people who will go out of their way to work with you who are members of our community to put you in the vehicle that is right for you. read more

Stevens Creek Kia - Purchase my dream car with an amazing and robust vehicle. Full of technology and safety. - Car Dealers Near Me - San Jose, California

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Just bought a car here and got all the information. I needed a bunch of options and it was really a great experience. Some our salesman was super kind and patient and explain everything we needed to know before making this big decision. read more

Came in to lease a car for the first time and was helped by Sam and Hussein - amazing experience. They listened to what we were looking for and worked with us to ensure we got exactly what we wanted. I look forward to coming back and working with them both in the future. Highly recommend. read more

We had a great experience purchasing our first Kia product a 2025 Telluride. We worked with Ash and Sam and had a great overall experience. Ash and the finance finance team were able to help me get my veterans discount with Kia after we had already completed the process which was great. Overall great experience we would definitely visit them again in the future. read more

Great customer experience with Sam! Deals went well, open conversation, not pushy, comfortable the whole time and we left happy in a new car. First time buying in a long time and I am happy with the experience. Highly recommended of you're in the market for an EV. read more

Great deals you get here!! Friendly staff especially Ashraf who helped us get our family car for a very good price. read more

I had the opportunity to work with Ash Morcos and he was fantastic--professional, collaborative, and great to work with. I highly recommend him. read more

Well they have cars. But their sales team is skeezy. They refused to tell me the appraisal value of my car, tried to get me to sign a lease even when I had told my salesperson that I was only interested in learning what the cost would be if I chose to lease, got mad at me for not "telling them I didn't want to lease today", and I had to ask multiple times before they would give me my car keys back so I could leave. Dont come here. Literally just drive to a different Kia dealership if you can help it. To cap it all off, every day seems to be the "last day for this deal" and I absolutely have to come back in so they can give me more info. Yikes. read more

Had a great experience working with Carlos to get a deal on a pair of Kia Sportage models for my wife and my mother in-law. We came to a great deal that worked out well for all of us. Carlos was very friendly and respectful of our time. Carlos was very informative throughout the process. Ash was helpful in showing us the variety of vehicles available. Both associates were very friendly. read more

Stevens Creek Kia - Happy Kia shopper! Thanks Carlos! - Car Dealers Near Me - San Jose, California

We had a great experience buying a Kia EV9 at Kia's Stevens Creek dealership. Mo was very helpful and knowledge, answering all of questions. Both Mo and Ash worked out a great deal for us. Highly recommended. Great product and great customer service. read more

It's been 9 months since I got my EV6 from this place. Great service then and great service now! Recently just had to do maintenance and I wanted to shoutout Paul for being so nice, informative, and overall making my experience with this place even better. Super grateful for this team ! read more