Ra was awesome to work with. Cheerful and friendly. I was out with my check within 30 min. They provided Lyft back home. They honored the exact price they quoted online, which was by far the best offer. Next offer was over $1.6K less. I think for higher end cars (mine was Mercedes S with about 20K miles) CarMax is the best option. I got many responses to my ads - but most trying to trick me into the check scam, or low ballers. Plus with CarMax you don't have to worry about the check bouncing etc. read more

Honestly, don't even come here. You're better off buying a vehicle from a private party because these prices are outrageous. The service here is crap, they make you wait long, and it's all falsified-- they say things to make you "feel good" as if they're on the same page as you, to reel you in and then as soon as they are about to earn your business, they fall short right after. Take your business somewhere else. PS: I even tried to apply working here and they gave me BS results. I went through several interviews-- Was told that everything went extremely well and then crickets for days, when I was also told I would get a reply by the end of the week and still nothing. Had to reach out multiple times just to be told that I didn't get the job. Horrible management and terrible communication. read more

Some feedback for the management to optimize their processes. 3+ hours just to sell a car for a low-ball offer when you have an appointment makes it an even terrible deal in a day and age where time is a precious commodity and people are willing to trade money for efficient service. Just by making the process exhausting and dragged out you cannot expect people to accept a bad offer. You have a better chance if you give it quickly. They may shop around but they may come back because you were fast. They can use the time saved to make more money. Nothing makes slow customer service worth it. read more

I went to 3 other CarMaxs yesterday and none of the cars smelled as bad as the one in Fremont! How do I give this NEGATIVE stars?

I'm surprised I haven't written a review for CarMax Fremont before. I've actually worked with them three times now. The first time was in early 2022 when we sold them our Dodge Journey. They did an evaluation on a Friday night, but since we still owed $6k on the vehicle and they were only offering $4k, we had to think it over. After the weekend, we decided to go ahead and sell it. We weren't able to find the right replacement vehicle with them at that time, but the experience was so good that when we were looking again in 2024, we made sure to come back. That time, we were lucky enough to find a 2020 Kia Telluride with very low miles at a great price. I don't recall exactly who I worked with in August 2024, but the service was excellent. The process wasn't too difficult, even though we were working with a credit union that CarMax doesn't always use, which meant a few extra steps. Still, they handled everything really well. Unfortunately, in September 2025 my husband was rear-ended in our 2020 Telluride, so once again we were on the hunt for a "new" used vehicle for our family. Since we had gotten our 2020 from CarMax, we started our search there again. They had some options for large SUVs, but nothing that quite worked for us. This time, we worked with Kevin, who went above and beyond--he helped us test drive a few vehicles and even had 2-3 shipped over to Fremont for free. Unfortunately, we still weren't able to find the right fit, but it definitely wasn't for lack of trying. We really appreciate Kevin's help, and if (God forbid) we ever need another "new" used car for our family, CarMax Fremont will be the first place we come back to. read more

Stop ripping off the brave men and women who defend this country by towing their cars illegally. Additionally... you grossly over price your vehicles. Not to mention the horrible customer service and gross maintenance of the cars on your lot. read more

They move very, very, very slow here. You can see employees standing around chit chatting like there aren't customers waiting around for them to get a move on it. They lowball you an offer for your car and turn around upsell it to someone else. read more

I am a returning customer and will continue however, a few concerns about the mechanics who "check off" the list for safety and maintenance. My engine air filter was filthy, front brake rotors warped and needing service, my cabin air filters were also very old and filthy. I recommend a quality check on the service techs. I still like the cars they provide as well as the honest sales experience. read more

CarMax - Top is the pre cabin air filter and the engine air filter - Used Car Dealers Near Me - Fremont, California

I'm surprised to see all of the low reviews but those seem to be for buying vehicles vs selling vehicles. I sold my 2017 Hyundai Elantra here and they were so sweet! Everyone was extremely friendly and even on a Sunday afternoon, I was in and out in just over an hour. Their entire process is so seamless and they matched the price I was quoted from filling out the form online. I needed to pay for my dog's vet bill so we sold this car and could not have had a better experience. It was quick and we received a check immediately upon signing over the car. I also appreciate that they do not need all title owners to be there. My dad was also on the title but he lives hours away so it was a relief that he didn't need to make the trek down here. read more

Everyone at CarMax made my experience a 5 stars rating. Greetings from Nick, Sales from Henry Wong, Management approval from Abbas, signing papers from Lucero and Eva and set up service from Dominque. Thank you for your excellent customer service read more

CarMax - 2020 Jeep Grand Cherokee Limited X - Used Car Dealers Near Me - Fremont, California

Very slow and unprofessional staff. They say that they are short staffed but I see a lot of sales associates sitting around not doing anything. Tried to give these guys another chance but they haven't changed unfortunately. read more

Hello Dominique Krath ( service department ) We want to say thank you and we appreciated your hard-working and your efforts .Always felt great to communicate with you. You're professional, and your friendly attitude and your smile is really meaning a lot for us during the hard time while we waiting for our car coming back to us . I really want to let your managers know that you are awesome at what you are doing and beyond that for customers like us , and this is our Fourth times to do business with Carmax In less than one year , we hope we can still buy / sale our cars with you . read more

Sold my car here. My only issue was with the online site. There were no options to detail the issues with the vehicle, so expect a huge pay difference from the estimate if you have a considerable mechanical issue. I had tried to call the location for a more accurate estimate, but I was referred to the site. It only gave me the option for "Fair" rating per KBB, which gave me a much higher quote than realistic. End price was $3.2k less. But due to the issues, I thought was a very fair price, as it would cost me almost the same amount to repair, and they offered me significantly more than other places. The whole process took about 1.5 hours. 1. Scan QR to check in 2. Hand key for inspection, and ID, title, and registration 3. Wait about 30 minutes 4. New offer is valid 7 days (I chose to accept) 5. Drive car to spot indicated 6. Hand over car keys and fill out paperwork (a handful of signatures) 7. Agent will make copy of documents and register car exchange with DMV online (receipt of that is handed to you) 8. Payment check handed and you're free to leave Everyone was very cordial. Very efficient and smooth process from start to finish. A huge thank you to Jashan for all his help! read more

I worked with Chase at CarMax Fremont and he was amazing. Informative, helpful, professional, pleasant and knowledgeable. Thank you. read more

They threw my fastrack when i sold my car. I called them 20 min later after i sold and car and was told they will keep it ready for me to pickup. Went other day to drop the extra key and take my fastrack and those stupid employees is saying they have threw my fastrack. Stupid people work there and bad service . Everything they find in car they throw . I told if i leave my kids there and forget will you throw them and the answer was yes . read more

Their online offer and their actual offer after "inspection" was over 2K off. They came up with all sorts of "repairs" needed and required all tires replaced -When the tires were just fine (based on an independent shop analysis) In stark contrast to my Carmax experience , the sale to Carvana was something out of a fairy tale. I took the same vehicle to Carvana and got 400$ more than Carmax's online price and walked out with a check 10 mins later. Avoid Carmax at all costs!! . They are just another "used car dealer".. maybe worse. read more

My experience selling my car with Carmax was great overall. The process from start to finish was a lot easier than I expected. I decided to sell with Carmax because compared to other quotes I received, they offered me the greatest value for my 2019 Acura ILX. Also, I had a friend who recently had a great buying experience at this location. I started with getting my offer online, their mobile website is really user friendly. Once I received my instant offer (which is good for 7 days), there was an option to schedule an appointment, but I went to this Fremont location shortly after without a confirmed appointment. I was greeted by an associate and was able to check in at the counter. Within a few minutes, the appraisal started, I received my appraisal offer, and then I waited for them to prepare the paperwork. They were quite busy this Saturday afternoon so it did take a couple hours to process the sale, but I wasn't in a rush. Thank you to Aiko and David W for your kind and professional service! read more

The service department is really lousy . Really unhelpful and overcharges. I guess I should have done more research on them.

A few months ago, we purchased a car thru Carmax in the Pleasanton location. Recently, we noticed a weird sound of the engine and wanted to get it checked. Unforrunately, only the fremont location was available for service in a month or so. I was not in a hurry and decided not to drive the car until the appointment. On the day of the appointment, I dropped off the car so they can perform a diagnostic. Later got a call from Jonathon, the engine would need new parts such as spark plugs, gasket, alternator, intake, and belt. This repair would cost a few thousand, but thank God we purchased Maxcare warranty and got approved. Only thing we had to pay was the deductible and spark plugs. The warranty also covers $40 per day rental from Enterprise so Jonathon helped book it. The repair took about 2 weeks, but Jonathon and other staff kept me updated everyday. They test drive the car to make sure everything is working properly. Once the car was ready, They got Lyft to pick me up from work to Carmax. Jonathon went over the transaction and even got an oil change and new oil filter. The car is running like new and thanks for the amazing service! read more

Terrible. To sum it up. So I bought a 2014 Camero. It had a low tire pressure light on the day I picked it up. So what do they do. Well they put more air into the tire. Never thinking, why the light was on in the first place. So of course after about a week after driving it that light came on again. Under warranty I take it into Goodyear to get it checked out. Turns out the right rear tire has a plug and it leaks. So I get two new tires in the back. These people are morons. Oh, and the coolant level was almost empty. But according to their checklist, all was good. They don't check jack. Beware of these rodents. read more

Had a 2015 Mazda 6 delivered from Pleasanton to Fremont. This happened all within three weeks from start of interest. It arrived over a week after the estimated time frame quoted. When I called to ask what the issue was with delay I gotta run around. Keep in mind I had not received a call from anyone. I called again, someone had let me know that it was damaged in transit and needed " to be fixed" and inspected. Week later.. ready. Go to look at it before I buy I noticed so many coverups on the paint, looked as if a three-year-old took a black sharpie to it, wasn't buffed out had two chips in the windshield. The interior had stains. Keep in mind none of these pics were uploaded previously. Once things got pointed out, they took it and buffed out the paint and cleaned the inside. We waited , it came back looking better. Things I could tolerate. Told them I wasn't going to buy the car until I had an appointment confirmed that they were going to replace the windshield.. appointment was made for 8 o'clock the next day. 24 hours later car sounded like It had an exhaust issue. Took it to a reputable mechanic. Found out it had significant rust issues, oil leak, exhaust issues (I do have pics but don't feel the need to post) and a brand new suspension at 80,000 miles...Interesting..I was put off by the information I received. Not only that but all of the stains on the interior had resurfaced. With that being said. The car was returned within three days. I walked in there to return the car, didn't need to explain myself and they gave me my money back right there. I will say this from the time of purchase to return they were very nice. I was a first time buyer with limitations and a time frame. And it sucks to be disappointed. Looking back I should've went with my gut and looked elsewhere. My mistake read more

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Everything was smooth transaction. The place was clean and nice. The workers are professional and know what they are doing.

If you want to sell your car, it's a great time to sell. I had a great experience here, they said the process takes about 90 min, however I was here longer. New year, time to purge. I no longer needed a second car and decided to go online and check out how much my car was worth. I heard it was hassle free at Carmax, so I decided to do my business here. I did an online appraisal that is valid for 7-days. I scheduled an appointment and the appraisal took about 30 minutes. From that point I was presented with with a fair offer that was actually OVER what was initially quoted. Handed over my keys, paperwork and was done. I could have gotten a little more, but the convenience and ease of the transaction was well worth it. I cleaned my car prior to dropping it off. I'm going to miss her, but I know someone will enjoy the car just as much as I did. Plan ahead, know that you will be here for a few hours. read more

CarMax - Great car - Used Car Dealers Near Me - Fremont, California

Trash location. Waiting for a hour just to get vehicle appraised. Everyone just fking around and not working. Twenty workers in the building just walking around collecting free check read more

Something very nice from Carmax is that they can bring cars from remote dealerships closer to you for a test drive, and free of charge and no obligation in many cases One car I requested for test drive from another location, less than 50 mi away, took about 2 weeks to arrive. And when it arrived, it was obvious that it was in pretty bad shape (the pictures showed it very nicely). The sales person ended up apologizing for the condition of this car. Another car came in less than a week (from the same location) had been recently discounted. I took it to my own mechanic who found that $1200+ in repairs were required. Those were maintenance items not covered by Carmax 3 month warranty, and they passed the Carmax ' exhaustive' inspection because Carmax seems to have a low quality standard. The sales representative was open and honest. They have a no haggle policy, prices are a bit higher, but quick to close a deal as there is no negotiation on price. The 10 day return policy and the 3 month warranties are of value. But I don't trust their inspection report anymore, and would pay my own mechanic to perform a full inspection. Nice thing, is that we can inspect after purchasing and still return if we don't like it. Also, don't trust all those online pictures. Update: I recently took the vehicle to service, and the checkin was fast and easy. They need to order a part, so I'll be returning for it. The 3 month warranty covers the issue, they didn't even mention that it would be an uncovered repair. This is very good. The technician even fixed a small issue that one of my guests caused without additional cost. read more

Do not buy from the Fremont Carmax. They hid so many issues with my "new" vehicle. I DO NOT recommend this location for vehicle purchase. My windshield had 2 major dings in it that they keep filling. They put a big yellow bow to hide them the day I got the car. Total scammers. read more

You can buy a car or sell a car at CarMax. This past weekend, I sold my 20-year-old car here, and the experience was not bad at all. As long as you know you'll have to wait 2+ hours here, and are prepared, it goes very smoothly. I didn't want to deal with selling to a stranger through Craigslist or something like that, even though I'm sure I could have gotten more if I did. So I checked CarMax, Carvana, and Vroom. CarMax gave me the best offer by A LOT compared to the other 2, but still on the low end of Kelly Bluebook value. But I could live with that. After doing my online appraisal, I set an appointment to bring my car in. This CarMax is located right by Pacific Commons, which has a Costco and lots of restaurants and shops, so it's a great place to run a few errands while you wait for your car to be evaluated. So first you check in and hand over your keys, and then you wait about an hour while they inspect your car. I did some grocery shopping during this time. Once the inspection is done, they will confirm your online offer or adjust it based on findings. In my case, the offer didn't change. I accepted the offer, and then was told to wait another 45 minutes while they do all the paperwork with the DMV. Time to visit the Nordstrom Rack. Once the paperwork is done, you sign some papers and they hand you a check. From the time I first checked in to when I walked away with my check, it was about 2 hours and 15 minutes. But it was a seamless process. If you're not prepared for the wait, you'll be disappointed. read more

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Good compared to other online dealers. Fast and accurate about paper work. Better than trading in your car at the dealer

Just today BMW of fremont done with inspection and they r asking for around 16k to fix the car Bmw fremont told me the vehicle has Rodent damaged, i believe all carmax vehicles has rodents Be aware please please please these people steal our money, they never get back to me or not even accept bmw of fremont inspection i spent all my money for broken car bcs i went to the wrong place and surrounded by cheaters read more

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I was looking to sell my 2004 Toyota Highlander, since I no longer had a need for it. I searched around and looked at KBB.com, along with a few other online sites, but eventually decided to go with Carmax. The selling process was simple and convenient and I got a nice offer for my vehicle. I like that it was "no nonsense" and they even provided me with a written estimate, which was valid for 7 days. The staff were polite and helpful during my transaction. The location is easy to find and their waiting area is spacious. I really appreciated how easy the process was to sell my vehicle to them. They seem to be staffed properly and everyone from the Business Office to the staff who worked directly with me were polite and accommodating. read more

CarMax - Used Car Dealers Near Me - Fremont, California

Avoid going to this place in Fremont and the CarMax in Pleasanton. They are worse than an actual car dealership. Especially, the lady who kept contacting me and pushing me for my information. Not once twice or even three or four times, but more like eight times or better. I constantly got texts, calls and emails asking me to give my information for they could run my credit. Let me remind you I have yet to have even look at a car and she kept pressuring me to give her my information. One of the times when she called me I flat out told her if it wasn't for the wife wanting the car, I would tell you where to stick it. She replied back I think we should end this call. I said you think ???? I had a vehicle transported from the CarMax in Santa Rosa to the Fremont location. It was only supposed to of taken a couple of days. Which it did, but it took like another seven before it could be seen or test driven. I was telling the wife that something had to of happened for all these days to go by. My wife tests drives the vehicle, falls in love with it, and she told the salesperson she would have to speak with me (her husband) and she would get back to them. Before she leaves she takes a few pics of the vehicle and while she's taking the pictures with her camera the salesperson is pressuring her to purchase the vehicle right then. After a few times of my wife telling the person no, she leaves and goes home. Later that day my wife sows me one of the pictures she took. Something didn't look right in the photo, so I enlarged it. I show my wife the back part of the vehicle had been repainted, and the paint didn't even match. It was such a sloppy job. A kindergartener could of done a better job painting the vehicle. I'm guessing when the vehicle was transported, it got banged up. They tried repairing the vehicle, and did a terrible job. CarMax denied that the vehicle was damaged. The original pictures on CarMax.com didn't show these unmatched colors. So, the vehicle definitely got damaged when it got transported from Santa Rosa to the Fremont location. They tried covering it up and then lied about it. Oh wait, it gets better. When my wife was at the Fremont location test driving the vehicle, she asked to see another vehicle and she was told "NO" !!!!! She would have to setup another appointment in order to see another vehicle. Are you kidding me ????? I was done with the CarMax in Fremont, but I saw another vehicle in Santa Rosa that we wanted to see and test drive. I had that vehicle transported to the Pleasanton location. Right after I clicked confirm on my phone to transport the vehicle, CarMax from Fremont was calling and texting me. Yes, I said Fremont. I asked why are you contacting me when the vehicle is going to Pleasanton ? No answer, just ignored my question. It was the same lady who bugged me over and over before who kept demanding my information. I was paying cash and there was no reason to give my information. Especially, when the vehicle had yet to been seen in person. CarMax wants you to pay for the vehicle before ever seeing it. I did not give my information, and it's a good thing. The vehicle was a Hybrid that we had transported and the batteries were coming close to their lifespan. We asked about the extended warranty and was given a price. However, I got informed the batteries were not covered with the extended warranty. So, I asked why sell the warranty if it won't cover the batteries ? A Hybrid won't run with bad batteries and are very essential to the vehicle. No comment from the saleman and could careless. Wait, it gets better. The vehicle also had a major safety recall. They were selling a vehicle that they knew had a fuel issue. The vehicle could die while driving and it may not even restart. They knew all this and didn't even correct the issue. Don't know how legally they can do this ? It's a major safety issue where someone can die and CarMax does not care !!!!!! This vehicle was also missing a FOB. Only came with one and they said oh well. It's the customer responsibility to get a 2nd key if you want one. First off, CarMax is more costly than others, cuz it's supposed to be easy. Well, it's definitely not easy, they are jerks, they don't care about customers or safety !!! They push and push until you explode on them. They lie and are extremely unprofessional, and sneaky. I hope my review is seen by zillions and hopefully it'll chase customers away. Aoid CarMax like the Plague. They are that bad !!! Businesses like this need to be reminded and taught a lesson. Without customers there is no business and I would love to see CarMax suffer after people read my review. I have never ever been treated so badly like CarMax did. They are the worst car company you could ever do business with. Stay clear, you've be warmed. If someone from CarMax, like a CEO wishes to contact me, go right ahead. I can show you proof of my emails, texts, and phone records of all the BS I got from your business. read more

Excellent customer service, and efficient process. Thank you all for making the car transaction seamless!

CarMax made everything smooth and short. I was able to do our application and show photos of my car. We were approved for the SUV I wanted. We walked in, sat down went over what was talked about on the phone, they test drove my trade in, which is a 2019 Honda Passport Touring AWD. We received an amazing trade in amount. We took that and applied it to the 2019 Acura MDX Sport Hybrid. We waited 30 mins for the finance papers to be printed out. We did get the Car Max Warrant extended Warranty. Very simple, straight to the point and we were in and out in 1 1/2 hours time. I will always come back to CarMax. No one following you around like a lost puppy dog. Appointment, straight forward, and in my new car!! Sales and Finance so easy to get along. We laughed the whole time. read more

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I made an appt. They knew we were coming and what we needed to do - return the POS that we bought initially as it started with Transmission problem within 5 days of driving it home. We found another car to replace it with and we said the day before we wanted to buy it. So we scheduled an appt but had to sit here for 3 hours on a Monday evening!!! We signed the docs after 3 hours and then waited more! They then said we need to re- sign again because it didn't go through right the first time. So more time waiting! This place is terrible. Time is now approaching 3.5 hrs..... do yourself a favor and go somewhere else. read more

I received an online offer from CarMax fremont for my car and booked an appointment for the next day. My car had valid registration for the next 40 days, but I had already paid for the next year. On Day 2, they called me 15 minutes before the appointment, stating that the CA DMV had not completed the registration renewal. Since I had initiated the registration and the DMV status was not fully updated, they couldn't proceed, and I had to wait until it went through. I had to return halfway, wasting my time. They could have informed me earlier, but I let it slide. On Day 3, the DMV status was finally updated. I called them to confirm everything was set, and I could just come in. However, upon arriving, they informed me that I needed to wait to get the stickers in mail. When I mentioned that I had confirmed that all that was needed, they blamed the other office for not having the correct information. What's the point of confirming things if they are so unprofessional? They wasted my time again and asked me to come back once I had the stickers. I will not be doing business with them. read more

We purchased our Honda pilot from the San Jose Carmax .The customer service was good, we had a good experience with the representative. After we purchase the vehicle, we realize that we overpaid on the car by at least 7000. They gave us a three month period to bring the car in if there were any problems. As soon as we got off the lot, we started seeing all of the problems. There was a drag when we accelerate the car. Windshield wipers were not wiping, there was a small hole that became visible in a different lighting than when we test drive on our windshield. There was a hole in the seam on our passenger seat. The window was dragging when putting up and down . I called Carmax and they were able to address some of these issues. I ended up taking the car to the Fremont Carmax because it is closer to us. Then the car started having other issues that I reported to their team. They said they would call me back and ended up not calling me back so by the time I had a chance to call them back, they said it was past three month timeframe. But if they called me back on time, it would've fallen within the timeframe. The driver seat base is cracked, there's a weird texture thing on the hatchback that's peeling off, the hatchback falls down on me while I'm getting my groceries out. This is really not acceptable. I reported these things before the time period was up, but they did not address them because they weren't able to have availability for an appointment and now I'm left with a car that's falling apart. I would not recommend purchasing from Carmax. read more

Shay was SO helpful and thorough when helping me buy my Honda Odyssey. I brought my son in with me to check out the car after we saw it online and made an appointment. She was super nice to both of us and included him in showing us the car and all the fun and extra aspects of it. She made him feel comfortable, which is hard to do since he is normally very introverted and I really appreciated that. She went through all of the paperwork with me gave me the best options and was completely honest with me about the extra bells and whistles. I'm so glad that I got to buy my car from her. I felt good driving off the lot and I love love love my new van read more

CarMax - Honda Odyssey - Used Car Dealers Near Me - Fremont, California

Don't sell your car here unless you want to wait 3+ hours. I don't understand how after each step, you have to wait 30 minutes.

We purchased a car from carmax based on the promise that after 90 days they will provide service maintenance on all vehicles purchased. Got a call from Fremont service department cancelled our service appointment only saying they will no longer honor the service promise to work on cars purchased after 90 days. Has anyone else received a corporate rule change? We only received a verbal call. Is this a corporate rule change? There is nothing on their website stating this. We purchased our vehicle based on carmax promise to service our car after the 90 day warranty ended. read more

Very smooth and excellent experience. I had an appointment at 10 and was greeted by Anson. Very friendly and professional. He had the inspection done and made offer on my truck. Was then sent to see Jess and she was friendly as well and had paperwork done and ready for me to sign and got my check. Excellent customer experience. Thank you Anson, Jess and Carmax read more