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    CarMax

    3.2 (335 reviews)
    Open 11:00 am - 7:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Top is the pre cabin air filter and the engine air filter

    I am a returning customer and will continue however, a few concerns about the mechanics who "check off" the list for safety and maintenance. My engine air filter was filthy, front brake rotors warped and needing service, my cabin air filters were also very old and filthy. I recommend a quality check on the service techs. I still like the cars they provide as well as the honest sales experience.

    2020 Jeep Grand Cherokee Limited X
    Rita L.

    Everyone at CarMax made my experience a 5 stars rating. Greetings from Nick, Sales from Henry Wong, Management approval from Abbas, signing papers from Lucero and Eva and set up service from Dominque. Thank you for your excellent customer service

    Before, not buffed

    Had a 2015 Mazda 6 delivered from Pleasanton to Fremont. This happened all within three weeks from start of interest. It arrived over a week after the estimated time frame quoted. When I called to ask what the issue was with delay I gotta run around. Keep in mind I had not received a call from anyone. I called again, someone had let me know that it was damaged in transit and needed " to be fixed" and inspected. Week later.. ready. Go to look at it before I buy I noticed so many coverups on the paint, looked as if a three-year-old took a black sharpie to it, wasn't buffed out had two chips in the windshield. The interior had stains. Keep in mind none of these pics were uploaded previously. Once things got pointed out, they took it and buffed out the paint and cleaned the inside. We waited , it came back looking better. Things I could tolerate. Told them I wasn't going to buy the car until I had an appointment confirmed that they were going to replace the windshield.. appointment was made for 8 o'clock the next day. 24 hours later car sounded like It had an exhaust issue. Took it to a reputable mechanic. Found out it had significant rust issues, oil leak, exhaust issues (I do have pics but don't feel the need to post) and a brand new suspension at 80,000 miles...Interesting..I was put off by the information I received. Not only that but all of the stains on the interior had resurfaced. With that being said. The car was returned within three days. I walked in there to return the car, didn't need to explain myself and they gave me my money back right there. I will say this from the time of purchase to return they were very nice. I was a first time buyer with limitations and a time frame. And it sucks to be disappointed. Looking back I should've went with my gut and looked elsewhere. My mistake

    Great car

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    5 months ago

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    2 months ago

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    7 days ago

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    3 months ago

    I went to 3 other CarMaxs yesterday and none of the cars smelled as bad as the one in Fremont! How do I give this NEGATIVE stars?

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    7 months ago

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    2 months ago

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    7 months ago

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    5 months ago

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    1 year ago

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    7 months ago

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    1 year ago

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    1 year ago

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    9 months ago

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    1 year ago

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    3 years ago

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    7 months ago

    The service department is really lousy . Really unhelpful and overcharges. I guess I should have done more research on them.

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    3 years ago

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    1 year ago

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    8 months ago

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    9 months ago

    Everything was smooth transaction. The place was clean and nice. The workers are professional and know what they are doing.

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    4 years ago

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    9 months ago

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    2 years ago

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    10 months ago

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    4 years ago

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    1 year ago

    Good compared to other online dealers. Fast and accurate about paper work. Better than trading in your car at the dealer

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Excellent customer service, and efficient process. Thank you all for making the car transaction seamless!

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

    Don't sell your car here unless you want to wait 3+ hours. I don't understand how after each step, you have to wait 30 minutes.

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    2 years ago

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    2 years ago

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    Page 1 of 9

    Ask the Community - CarMax

    Review Highlights - CarMax

    Henry Jaja at Fremont CarMax is awesome and helped me all the through the process of purchasing my vehicle!

    Mentioned in 6 reviews

    Read more highlights

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    Apex Cars - Nicely lit sign right off of Thornton Ave. off 880

    Apex Cars

    (314 reviews)

    Coming back with a new review but this time with a purchase I made I had such a great experience at…read moreAPEX and wanted to share now that it's officially been a month with my new car! From start to finish, everything went so smoothly. I was honestly expecting the car-buying process to be stressful, but I was in and out within just a couple of hours. A huge shoutout to Cayla, she made the entire experience so easy and comfortable. She was patient, knowledgeable, and took the time to answer every single question I had without ever making me feel rushed or pressured. That meant a lot to me, especially as someone who wanted to make sure I was making the right decision. I absolutely love my new car and couldn't be happier with how everything turned out. If you're looking for a smooth, straightforward, and genuinely positive car-buying experience, I highly recommend asking for Cayla at APEX Motors!

    Update 5/11: Owner Gary reached out to me via text and attempted to refund me through Turo, which…read moreTuro did not approve and Gary states that he is not able to refund me directly. I originally requested a partial refund which was denied and the employee then when on to harrass and threaten me. I did not update star rating as I don't believe it was out of the goodness of his heart but because of a recent negative review. 6 months has passed and to just now try to rectify the situation is not great customer service. I was offered a free rental, but the experience was so terrible that I declined. And why Gary has my private information still is unsettling

    BMW of Fremont

    BMW of Fremont

    (1.4k reviews)

    I had an outstanding experience working with Ali at BMW of Fremont. After shopping around multiple…read moredealerships in the Bay Area, Ali stood out immediately for being transparent, responsive, and straightforward throughout the entire process. From the start, he communicated clearly over email, answered all my questions, and most importantly respected my time. There was no pressure, no games, and no surprises when I arrived at the dealership. Everything we discussed beforehand was exactly what was presented in person. Ali helped me secure an amazing deal on my new BMW X7, and the entire process was smooth and efficient. I was honestly surprised at how quickly everything moved , I was in and out much faster than expected, which is rare when buying a car. What I appreciated most was his professionalism and honesty. He made the experience feel easy and stress-free, which is exactly how buying a car should be. If you're in the Bay Area and looking for a BMW, I highly recommend asking for Ali at BMW of Fremont. Great service, great communication, and a great deal. Thanks again, Ali!

    I've purchased three cars from this dealership, and every experience has been excellent. My…read moresalesperson, Calvin Gilyana, is patient, knowledgeable, and truly takes the time to answer all my questions without ever making me feel rushed or pressured. This most recent purchase last week --a 2026 BMW i4--was smooth and stress-free. He made sure I understood every part of the lease and helped me feel confident in my decision. I really value the trust and personal relationship we've built over the years, and that's why I keep coming back. Highly recommend working with him if you want an honest, professional, and genuinely helpful car-buying experience.

    Fifty Stars

    Fifty Stars

    (7 reviews)

    First they suck at communication. The way they go about things makes it seem like a scam. After…read morereceiving the 1st part it showed up damaged and unusable. They took thier time sending a replacement and kept asking for pictures from different angles clearly trying to get out of replacing the part that arrived damaged. Once I got the replacement it was supposed to come flashed to my car as they state it's a plug and play service,give them your vin and they will flash it so ypu can just put it to your vehicle. When I called with my concern that they did not do that they said I have to go have it flashed at a shop. What did I pay for then? A used part off a car in a junkyard that I can't even use without spending extra money that according to thier site I would not need to do. I then sent the part back as that's not what they said it was and once they got it they claimed it's not thier part Where else did I get the part from? These guys are scammers and con artist. Do not do business with them or you will be put money and time.

    I'd been looking for a Mini Cooper for about a year. There was a specific model, color, etc etc I…read morewanted, so I wasn't in a rush. Eventually, one popped up at Fifty Stars and, for a car dealer, the price was surprisingly reasonable. I live in Santa Cruz and it's a long haul thru traffic to get to Fremont, but Zack answered all my questions, the car checked all my boxes, so off I went. Th car itself was nicer than I expected. Zack told me he'd sold around 150 Minis over the years, a good proportion of them to folks in Santa Cruz. His philosophy was to mark up his cars a small amount, and turn them over quickly. This is true. Other dealers I'd come across ask unreasonable prices for their Minis -- and the cars sit for months on their lots. I know, I'd been watching them. A couple of days after buying the car I had a bit of a problem with an ignition coil. Zack gave me a warranty on the car, but the car was in "limp home" mode and I had no way of getting it back over the hill. I had it fixed by our local Mini specialist -- and Zack was gracious enough to send me a check for the work. I highly recommend Fifty Stars, I'd buy another car from him in a second. I've wanted a Mini since the 60's. I did a long trip into Mainland Mexico with a buddy in his Mini in '67 and wanted one ever since. Zack made it come true.

    Winn Volkswagen - Front

    Winn Volkswagen

    (788 reviews)

    Alex was amazing! If I could give more than 5 stars I would! He made finding the right car for us…read moreeffortless. He answered all of our questions and went the extra mile for me and my husband. Even offering to detail the car for free. Ask for Alex and you wont be disappointed!

    This dealership is staffed with stereotypical car salesmen who happily lie just to get you in the…read moredoor, and have no respect for people's time. I was trying to sell a car on Facebook Marketplace when an employee named Nathan Nguyen messaged me about buying it, then invited me to come in. I asked if he'd be OK paying my posted price of $8,800 (its bluebook value), and he said "likely" yes, then when I asked a second time, said yes again. Once I arrived, he spent all of 45 seconds giving the car a superficial once-over, after which his assistant told me they could only pay $2,500 -- a complete joke of an offer, and a total waste of my time and gas. (I ended up selling it for $8,200.) Since this Nathan guy is their manager of used car sales, his behavior is probably representative of Winn Volkswagen. I find it baffling that these inconsiderate idiots see casual lying as good business practice. The only result of this interaction was annoying me, which isn't something that contributes to their revenue. All they got out of it was a bad Yelp review, and a guarantee that when I'm in the market for an ID.Golf in a couple years, I sure as hell won't be buying it from here. How dumb is that?

    CarMax - usedcardealers - Updated May 2026

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