I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

I had an outstanding experience purchasing my car from Livermore Subaru dealership. From the moment…read moreI walked in, the sales consultant Michael Sandlin was professional, friendly, and genuinely focused on helping--not pressuring. Michael took the time to understand what I was looking for, answered all my questions clearly. Then I got the pleasure of meeting the sales manager J. B. Berry and he made the entire process smooth and stress-free. J. B. Berry went above and beyond to make sure everything was transparent, from pricing to financing, and I truly appreciated how efficient and organized the experience was. The vehicle was in excellent condition and exactly as described. I felt confident and comfortable throughout the entire purchase. I'm literally in love with my Crosstrek which is my first Subaru and I realized what I had missed. If you're looking for a dealership that values customer service, honesty, and quality, I highly recommend this one. I'm extremely happy with my purchase and would absolutely return in the future!

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

Update: Talked with Milad on the phone. I realized that communication is key and learned a bit…read moreabout some issues with previous customers and damaged cars--this gave me more context and I get where they're coming from. I just got back from test driving the car that I've been interested in and can honestly say it was a very positive experience. I think there is a deal brewing. In any case, if your interested in a car that Autobahn Gallery has, I'd say pick up the phone, chat with them and communicate what your looking to do clearly and I'm sure they'll be more than accommodating.

This business is not honorable. Do not buy from these people. I purchased a 2019 ESV Escalade in…read moreNov 2025. I understand the terms of as-is purchase; however, the faults on the vehicle were grossly apparent to the point that the seller must have known. These people are not honest. The car was plagued with problems including front and rear suspension failure, thermostat fault problems, and transmission torque converter failure. I spent $18,000 on repairs on top of the price of the vehicle. Yesterday 20260710 the engine failed, with an estimated repair cost of $20,000. Feel free to contact me at salcedojc@netscape.net if you are considering buying from Autobahn Gallery.

It has been an incredible journey finding my true love, the 911 GTS. Huge thanks to my amazing…read moresales advisor, Vlad. Owning a Porsche 911 has always been at the top of my life bucket list, and it took quite some time to make it happen, from patiently searching for the perfect one I had always dreamed of, to finally finding this little monster. Vlad was extremely helpful, knowledgeable, and patient throughout the entire process, and always made himself available every step of the way. I am truly grateful for the opportunity to find this car and to work with Vlad and the team. I highly recommend Porsche Livermore to any future owners. What I thought might take much longer was made possible here, and the entire experience was smooth, professional, and genuinely enjoyable. Vlad, I am reserving you for the future.-Lucas, the new owner of the 2023 Porsche 911 GTS :)

Empty promises. I signed an agreement for a future allocation that will never be honored. Since…read morethen, three price increases have come and gone while I've been left on the sidelines. I've purchased multiple new Porsches from this dealership & loyalty will get you nowhere with Porsche Livermore. The service department even managed to damage my brand new 911 during a PPF install. Leaving knife cuts directly in the paint across the entire front end. I had hoped things were improving under the new ownership group & gave them the benefit of the doubt... but nothing has changed. I continue to get the runaround, and I'm exhausted by the games the dealership will play with customers who genuinely care about the Porsche brand. I own aircooled 911s, and sadly the best era of Porsche feels long gone. What was once about engineering and passion now seems driven by shareholder value and squeezing every last dollar from customers. I strongly recommend taking your business to a more reputable Porsche dealership.

Do not trust Hertz! After I purchase my vehicle I discovered undisclosed accident damage that was…read moreconcealed by Hertz and not properly repaired. I ended up paying $5000 to have the body work redone and just paid another $3000 to replace the electric control system and batteries that were destroyed by water damage from the shoddy repair job. Unfortunately Hertz went through bankruptcy so I was unable to sue. You will never find Hertz accident damage on a carfax report because Hertz has everything fixed in-house or by a shop that doesn't report the claim. Beware the high cost of the low price.

They had my 70 year old mother waiting 45 minutes for a car she checked in for online. One of the…read moreagents even took a customer that was behind her in line ahead of her. This wait time is ridiculous. Never again at this location.

This started out as a very negative review. We had made arrangements to sell a truck to them with a…read morepromise of $17K, only to arrive and be told $15K. I won't bore everyone with that part of the story. Lets pick up where I got a text from the used vehicle aquisition manager Anthony Nordstrom, apologizing for the mixup/issues and restating that not only was he going to honor the original deal ($17K) but would drive out to Brentwood with the paperwork and pick up the truck so we did not have to deliver it. He kept his promise today. He arrived, had all the paperwork ready to sign and then went one step further. He said he would drive to the dealership, get a check cut and return later the same day. He kept his promise and did precisely that. Now you might be wondering why we gave 5 stars. Yes, it was over and above what one might have expected. Well let me mention the back story. The owner of the truck, a friend of mine was 90 years old, in hospice care and expected to die soon. When Anthony heard the whole story, he not only offered to honor the original deal, but promised to honor that deal for the remainder of the month (25 days). Sadly, David passed away yesterday. But Anthony brightened the day of the widow Pam by dropping everything and delivering on his promise. That my friend is going beyond the next step in customer service. Anthony really cares and takes care of business. I will definitely be referring business his way.

I have never felt so disrespected or humiliated and treated like a criminal by a dealership in my…read morelife. I scheduled a 1:00 PM appointment for an oil change and tire rotation. When I made the appointment that morning, I specifically explained that I needed the service completed quickly and was assured it would take about 45 minutes. I arrived at 12:40 PM and pulled into the service drive. For over 10 minutes, multiple service advisors sat at their desks and completely ignored me. Not one person acknowledged my presence. Then another customer, who was Caucasian, pulled in behind me and was immediately greeted and helped. At that point, I honestly began to question why I was being ignored. It certainly felt like I was being treated differently because of my race. When I finally approached the advisor helping the customer behind me, his only response was that he "didn't see me." That explanation made no sense considering my vehicle was parked directly in front of the one he had just walked up to. Was I somehow invisible? Eventually I was assigned to Daniel Oliviera, and my experience only got worse. From the moment we spoke, he made me feel like I was an inconvenience and that my business was not wanted. He was dismissive, rude, and unprofessional. Instead of addressing why I had been ignored, he simply blamed another advisor. I came in for exactly two services: an oil change and tire rotation. Rather than focusing on what I requested, Daniel immediately tried to sell me additional services I did not ask for. When I declined and repeated that I only wanted the oil change and tire rotation, he began using scare tactics to pressure me into spending more money. I then asked how long the service would take. He told me about an hour and a half. When I explained that I had specifically been promised 45 minutes when I made the appointment, his response was, "They lied to you. This is the real world now." He repeated "the real world" multiple times in what came across as a condescending and unnecessary remark. While waiting, I received the dealership's inspection video followed by another text stating my vehicle was finished and that I could pay electronically. I paid immediately through the dealership's own payment system and received confirmation that my payment was successful. After waiting another 10 minutes, my vehicle was brought out. Since I had already paid through the app, I grabbed my keys and left. About 30 minutes later, Daniel called me and accused me of leaving without paying. He threatened to report me to the authorities unless I returned or called him immediately. I checked my payment confirmation again, and everything had processed successfully through the dealership's own system. I had done exactly what their text message instructed me to do. To make matters even worse, when I reviewed my electronic service paperwork, it stated that I had run to my car without paying and that I would be reported throughout the Toyota dealership network. That accusation was completely false. I paid my bill before leaving, and I have the payment confirmation to prove it. Being falsely accused of theft after paying in full was humiliating. Combined with being ignored upon arrival, feeling like I was treated differently from another customer, and then being threatened despite having proof of payment, this became the worst dealership service experience I have ever had. I attempted to contact Daniel, the service manager, and the general manager to discuss what happened and give them an opportunity to make things right. To this day, I have not received a return call. Livermore Toyota lost my trust completely. No customer should be ignored, treated with disrespect, pressured into unnecessary services, falsely accused of not paying, or threatened after following the dealership's own payment process. I cannot recommend this dealership based on my experience.

Lexus of Pleasanton is one of the best dealership I have visited, Work with William Wong, he is…read morevery friendly and courteous. Originally was looking for an UX, but William Wong showed me the features on the NX and I was sold! Highly recommend him!

This positive review is way overdue! I thought I had posted it months ago but I'm here to make sure…read moreeveryone knows just how amazing the service team is here! I would never want to go to any other service dept ever again after experiencing the professionalism and standards presented here. My advisor, Ronald went above and beyond our expectations and everyone else I share my experience with! He and Jim Burke seem to be the best of all the dealerships for all the car brands I have visited. Excellent pricing, loaner policies and I don't have to worry about wrongful charges like I've seen at others. I am so glad my friend and dance teacher referred me to this location. They spoil you! I cannot tell you how happy we are with the customer service here. Perfect experience.

I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.