The way they treat my mom and how she feels every time she comes in is the reason why they are getting the highest rating from me. We came in after her birthday and they didn't hesitate to greet her warmly and sing "Happy Birthday" with so much love and enthusiasm. They even took the time to gift her a little cake and take a few pictures. So sweet! As far as the place, it was SPOTLESS. And food didn't disappoint. Gotta love me a Double Western Burger. Thanks, Martha and team for a great spontaneous visit. read more

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Visited this location to pick up my Carls Jr Famous Star cheeseburger and let's just say it was a long wait. I ordered on the mobile app and 15 minutes later after being in the drive thru line the staff gave me the wrong order (order from the car behind me). Then when I told them it was a mobile order and gave them my name they said it hasn't been made yet. What?!! All the cars in front of me got their meals and the car behind me had their order ready. How did a mobile order end up being behind a regular drive thru order? Don't make any sense. After being told to wait for my order which was another 5 minutes, I got my burger and realized they didn't sub the sourdough bread which I had put on my mobile order. Even the receipt on the bag said sourdough bread but I ended up getting regular hamburger bun. I ended up letting the staff know but I don't have time for them to remake the order so I left. By the way the burger was cold. So not sure if they forgot my order and let it sit there and it got cold or they just gave me someone else's order. read more

Carl's Jr - Fast Food Near Me - Irvine, California

Enjoying my free breakfast burger after the Super Bowl. It was delicious. Staff were nice and helpful. Ambiance is bright and casual. read more

Carl's Jr - The Breakfast Burger - Fast Food Near Me - Irvine, California

Tbh the food is carls quality. But the manager is yelling up a storm in the back and seems very frazzled when there is 2-3 people in line. She seems very impatient with her employees. The people can definitely notice when they are eating in the restaurant. read more

Just got home and realized they didn't put my 9 piece chicken stars in the bag. I'm so sad because that's all I wanted... they gave me the sauce but no stars!! Booooooo read more

It's no surprise they have bad reviews. The cashier completely ignored us and prioritized the drive-thru, even though there were barely any cars. Meanwhile, several customers were waiting for their food and frustrated. The service felt disorganized and inattentive. read more

Sometimes you meet amazing people in unexpected places. It is on the eve on New Years and I was hankering for a Famous Star. Normally I try to avoid getting food on the day of holidays because usually service and food are substandard. It was late. Minimal crew on a shift that usually no one wants. Imagine my surprise when I was warmly greeted by the person at the counter. He was like the guy you see on the advertisement except he was genuine and right in front of me. Thanks Aaron for making my day, and thanks to everyone in the food industry who work hard even when they think no one will notice. This was part of why I started writing reviews. To recognize places that not only serve Great food but also the people behind it. And yes the food was delicious ;-) read more

Please make sure your drive through employee can speak English. I had to repeat an order 4 times and they still did not get it right. So frustrating. read more

Went to Carl's Jr in Reseda, CA on one of the few weekday afternoons of pouring rain in Southern California. I wasn't getting out of my car to get soaked, so I drove up to the drive thru speaker and was told that I had to order through the Carl's Jr. app or I couldn't order at all. When I said I would be going elsewhere for food (not needing another app on my already clogged phone), the voice on the speaker said o.k., and I drove off hungry and p!ssed. I emailed a complaint to CKE corporate, only to be told that my complaint had been escalated to the "restaurant's leadership team" and I should hear back within 3 business days. My follow-up email 4 business days was met with another AI-like promise to communicate my complaint to the "restaurant leadership team." Almost a week later, still no meaningful response. This company really doesn't give a rat's behind about customer service or serving customers. Why do they bother to spend so much money on TV advertising if willing customers can't easily buy their food??? I'll be spending my fast-food dollars elsewhere. read more

Worst Carl's Jr Martha not good at drive thru skills do not u sweat and your order rush you thru with wrong items .. don't go here read more

Food was meh, took way too long, about 10 min wait for 3 tenders and I was the only one at the restaurant, they wouldn't make very much eye contact and kept speaking only Spanish even while taking my order they were having a conversation, as an assistant manager in the fast food industry I would fire the entire management team that is there at 3 o'clock read more

Carl's Jr - No one is here and it took them 12 minutes to get me three chicken fingers that are ass, - Fast Food Near Me - Irvine, California

Food is just okay. Service is not that good. Ordered and waited. The cashier gave my order in a bag with no condiments. Asked and waited ... had to go get it myself as he totally forgot about it. With regards to the ambiance, nothing special about it - it's a fast food read more

I was really hungry and this location had tons of really good food options for me. I know most Carl's Jr. so I've basically the same thing but this location had a lot of delicious items on the menu for me to choose from. The double bacon western burger was actually really good. I've never had the burger before and it was very tasty. It had a lot of cheese on the burger which I absolutely enjoy because I am a huge cheese fan. Also the bun was very soft and it was not soggy. I ordered a Dr Pepper to drink and it was really good as well. It was not watered down like most fast food locations My son ordered one of the cheesecakes for dessert and that was absolutely delicious. I took mini bites of the cheesecake, honestly I probably ate like half of it LOL. My son also had the french fries as well. They were very hot and salty just the way we like them. Everything we ate at this location was very very good. We were also happy with the service we received as well read more

Carl's Jr - Parking - Fast Food Near Me - Irvine, California

Recently moved to the city of irvine and decided to pass by a local carl's jr. When getting my order I was able to hear a lady screaming in the back, I feared for the workers. The same voice lady came to the window and proceeded to give me the wrong order and charge me extra for ONE ketchup. Her name tag said Martha. The environment seemed very hostile and negative. I deeply wish some corporate can look into this. read more

Food is great. The restaurant is well located and clean. Chris is very polite and kind. Good service!

I just signed up on the app and I got a free welcome reward. I walked all the way to my Carls Junior only to find out the motherfucker behind the counter didn't know how to work the computer to redeem my reward. I asked him if he could get a manager and she wasn't there. I've worked in hospitality and a manager should always be present. Then my final thing is if you guys are going to serve people teach them how to work the god damm register. This dude had no fuckin clue and should ether be fired or taught how to do stuff. read more

The manager by the name of Marta, is horrible & very rude. I have been here several times because this location is the closest to my job. I have witnessed the manager (Marta) yelling & treating the line staff with such disrespect. She is very intimidating & does not belong in the customer service field. I am surprised that this has not been brought up to their corporate office. I will have to find another place for lunch. read more

I have only come here once and probably won't again. The drive though line wasn't too long but it took a couple minutes to get to the window after ordering and when I finally got to the window the card reader went down. After trying 3 times to run different cards, that asked if I had cash... not the question I was expecting to hear after I waiting 15 minutes. The. Proceeded to say it was cash or nothing basically. I will continue to take the extra drive to go to the other location near by... read more

Worst Carls Jr around the area, Don't Come here Especially late night drive thru, the workers here are tricky, I ordered a #5 Combo suppose to be a double cheeseburger but what I got after I went home from the drive thru only to find a cold single patty burger and cheese that's was put out for a long time and started to get hard. Fries was cold too, What a coincidence the guy who charged my credit card didn't even give me a receipt. I guess I can't complain to corporate? Not coming back anymore, and if I do, DEMAND A RECIPET AND MAKE YOUR VOICE HEARD! read more

Good little place with lots of space inside the relax and enjoy some really good food. The drinks and soda the have here is always so yum and so good. The seating in the place is very comfortable. The working do a good job of making us happy when when we talked into the building read more

Carl's Jr - Inside - Fast Food Near Me - Irvine, California

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the woman at the cashier is very nice :) the food is very yummy and they always make my burgers and fries fast! read more

Carl's Jr - table - Fast Food Near Me - Irvine, California

$20 an hour to take 10 minutes to make two sandwiches??? Sheesh. God bless California right.

Martha is the best manager this store has had. I've been coming to this store for a years now as a regular & the service she gives is outstanding. Every time I come I'm always looking forward to her energy & her making my day read more

Great food, fast and friendly communication clean place to dine in, the staff here cool and chill

Probably one of the worst mismanaged branches. They are always out of something, this morning is fountain drinks, the other day was ranch, fries always cold even when you ask for fresh...They are up a prime real estate but disappointing too often read more

Carl's Jr - the front of the restaurant - Fast Food Near Me - Irvine, California

Drive thru always sucks at this location. They are so damn slow!!! Never fails, no matter what time of day. This location just sucks!

Service is terrible, the lady manager is insufferable I ordered extra sauce expecting to get charged for the extras I ordered, and she said she can't give me more because they charge extra. I told her specifically when ordering that I wanted it regardless of additional fees and she still chose to ignore that and tell me at the window she can't give me what I ordered. I've been there 3 times each time she's been nothing but unpleasant. Never again. read more

Disgusting! never going to Carl's Jr. ever again I am beyond disgusted and the service was a negative as well, I am polite and use my manners but when things like this happen I loose my cool. We didn't go back to waste our time. I am done!, sticking to restaurants ! Seem like the better choice ! I do not recommend you eat here ! Just saving you the waste ! Think for something better you definitely deserve better ! read more

Carl's Jr - a person holding a piece of fried food - Fast Food Near Me - Irvine, California

Absolutely disgusting. What was I expecting a gourmet meal? No. But at least the quality and consistency of any other drive through qsr. Purchased a taco salad. Disgusting. Very small portion and the amount of lettuce you would find on a taco. Purchased nachos. Disgusting. The guac looks like it was green salsa. Had poppers. Typical. Onion rings. The lowest quality frozen variety you can purchase. Root beer. On its dying leg of the syrup box. Tasted like old stale unfiltered water with a little bit of root beer soda mixed in. No carbonation Tenders: decent Burger. Ok. $55. And a 15 minute wait to get my food. I'll pass. Threw away 80% of the food. My first and last time I will ever go to Carls junior read more

You know it's bad when all the other comments are pretty much the same. Expect a long wait in the drive-thru, but even after being patient with them they throw your bag at you and give you the wrong order. Then when you check and see something is missing they dismiss it or proceed to further throw it at you. Martha was just that, incompetent and rude af, despite testing my patience. So many not returning because of poor management skills and attitudes. Whoever runs this place should stop in for a visit and see how poor it's doing. read more

This location has a little bit of an issue when it comes to the parking. I feel like the parking lot is way too small and they do not have enough parking especially for people who have bigger vehicles like myself. I have a big SUV and it's really hard to get in and out of the parking lot. Once you actually walk inside the store it's actually pretty nice. Everything is clean and the food there is not bad read more

Carl's Jr - Walls of sea - Fast Food Near Me - Irvine, California

HORRIBLY slow and wrong order. Sat in line for half an hour with three cars in front of me. Somehow the person in the front's order took about 15 minutes which turned a 3 car line into a 8+ car line. Not only that, I didn't even get the right order AND the drink I ordered was not given to me and I was still charged $4 for it. I wish this wasn't one of the only fast food places near me. I would love to get my money back considering nearly everything on my order was incorrect but can't even convince myself to interact with anyone that store again with how long I waited. Please spare yourself, go to the chick-fil-a around the corner. read more

THE MOST horrible experience ever!!!!!!I I came into this establishment because i had to get back on my side of town Los Angeles pretty fast and figure due to one car in drive through and no cars in parking lot except one I could get in and out. NOPE! I go in and a gentleman just ordered. I placed mine right behind him. I placed my order at 1513 ( two standard tacos and soda) soda is self serve so that was not a problem the problem is when I asked hey i've been waiting here for 10 MINUTES!! where is my order. The lady comes and say oh i'm sorry let me check. SHe ask the two ladies in the back and they start speaking spanish. I UNDERSTAND SPANISH.. and it was a back and forth i thought you took care of it!!. at this point im pissed cause two *&#^$ tacos should not take 19 minutes to get! (yes 19 damn minutes) of course the person serving was trying to be nice and ask if i wanted something extra but at this time i'm LATE!!! AND said no thank you. To any manager who sees this YOU need to work something out with your employees to make your establishment run smoother! I do not frequent Carls jr but this will definitely left a sour taste in my mouth and if your on a block full of other fast foods I will pick the later. ALSO!!! because they rushed my order when they figured they didn't make it they Crushed one taco and the meat was down at the far end of the shell. I bit into all shell the first two bites! I've had MRE's that tasted better. read more

Carl's Jr - This literally was the taco that I received! the first one was ok but this one looked like they said F it! - Fast Food Near Me - Irvine, California

The quality of this location has been going down since I've been going for the last few years. Less and less fries. Not even enough to fill the container. Dry bacon in our western bacon cheeseburgers. Very very messy and oily wrappers. So disappointed. read more

Carl's Jr - Where's the rest of my fries????? I feel ripped off. I mean how expensive are a few extra fries to fill up the container? Seriously. - Fast Food Near Me - Irvine, California

At Carl's Jr., the environment is dynamic and fast-paced, fostering a sense of energy and camaraderie among employees. Staff members often exude enthusiasm, delivering efficient service with a friendly demeanor, creating a welcoming atmosphere for customers. The company emphasizes teamwork and a positive work culture, which contributes to a fulfilling and enjoyable experience for both employees and patrons. This blend of a vibrant workplace and dedicated service often generates a feel-good vibe that adds to the overall satisfaction of dining at Carl's Jr. The food is always fresh and good. read more

Ordered steak nachos and they forgot the one major ingredient, STEAK I need my money back ASAP . read more

Carl's Jr - My steak-less steak nachos. What a disappointment. - Fast Food Near Me - Irvine, California

I work in the Woodbury town center and frequent this drive through almost daily. I ordered 1/3 burger protein style no mayo and no ketchup. Today is the 4th day in a row my order has been wrong. Today my order was wrong on the drive thru screen and I even told the associate and all she said was dont worry we got it. Well guess what it was wrong and she didn't seem to care when I told her I was concerned because my order had been wrong every day that week. Yes in the past my order had been wrong but never 4 days in a row!!! read more

So I went there 30 minutes ago and I ordered spicy chicken sandwich and I got home and it was wrong order and I called them to tell them it was wrong I talked to the manger she was like okay like she doesn't give shit about it. I got tenders and guess what it wasn't cooked right and tasted garbage. Waste of 10 dollars. Stay away from this location. read more

Stay away from this particular location. I usually go to the one by my house in Costa Mesa which i've never had problems with. It's obvious that the owner of this location is cheap and unethical in regards to charging the correct amount. If there's a buy two burger type special, I expect you to charge the special price and not full price for two of the same burgers. Look at yourself closely and ask yourself, if you're purposely overcharging customers, where do you draw the line? You have too many reviews questioning your business ethic. read more

Bad customer service. While I was ordering they walked away twice and talking over the cell phone. I ordered taco salad for around $8. Which was completely different then picture on the menu. The taco shell was not fresh. full of lettuce leaves and small amount of chicken. Missing guacamole, sour cream, salsa. Seriously I Wasted my time and money. So disappointed :/ read more

Carl's Jr - Chicken Taco Salad - Fast Food Near Me - Irvine, California