Bought my first Mazda here and have been coming back for almost the past 3 1/2 years . Jesus and Nick in service are always great. Worked with a few reps as well. Honest people, never pushy, very friendly. Will continue to come here and have recommended family and friends the same! read more

I just can't say enough about the service department at Mazda. Seriously, people value a friendly smile and listening skills. I always deal with Nick and he always goes the extra mile. I am kept updated and I know what's going on with my cars. I have a long history with Cardinale and I'm thrilled their standards are always 5 stars. read more

For the record I am not a Mazda fan, but fortunately for Cardinale Mazda Kelly is and Kelly is the one buying the car tonight. Worked with Bryan and never have I had a better experience. I sat back and watched Bryan and Matt (manager) take great care of her and gave her a very fair deal without any hard closing or pressure to buy! I would easily tell everyone I know to go see Bryan, he's great and respects his customers! read more

My daughter and I had a great experience here. Trevor and the sales manager Chris made our experience anything but what you expect at a dealership. We had fun car shopping! We told them our needs and they listened and found us the right Mazda. Warm and friendly staff, offered us drinks... water of course... lol... Will be getting service here too... really glad we chose to come here! We were finally treated like people and not just a number! If I could give 10 stars I would... Thanks again guys!!!! read more

Bought a new 2022 CX-5. I worked with Billy, and he was a joy. The process was quick for me, and I was in and out of the dealership with my new ride in 3 1/2 hours. My questions were addressed, and I felt like everyone was there to help me. I appreciated how simple the process was. Thanks CardinaleWay Mazda! read more

The 2 stars are soley for the young man who was initially assisting us in our search for an SUV. I'll refrain from using names but he was incredibly helpful & polite. Unfortunately this awesome sales rep works in a place where his superiors lead by terrible example & treat customers the polar opposite of what is respectable, courteous, & the last behavior you'd expect if someone wanted you to buy a car there. What my experience boiled down to was the finance manager or "guy running the numbers" was so rude. I was baffled. They didn't know their own interest rates when we said hey- what you're offering is more expensive then what the Mazda website states, so they had to call corporate after giving us the run around that we were wrong. Also, they were trying to low ball me for my trade by half of what it was worth according to KBB & my carmax offer. This group of employees thought strong-arming, belittling, & trying to scare my husband & I into a sale would work to "close the deal today". My advice if they ever read this- you can catch more bees with honey than vinegar. Needless to say, we went to a different dealership down the road, had the complete opposite experience where every sales person was polite, informative, didn't need to insult us into buying a car, offered a fair trade off the bat, & we bought a 2024 SUV with them. read more

Such an amazing first-time car buying experience. They made this whole process about ME and my needs/wants instead of THEM and their commissions. These guys helped me stay within my budget to get exactly what I wanted (plus more). Such pleasant people to negotiate with and ask questions to. I would highly recommend buying your new MAZDA from Cardinale way! read more

CardinaleWay Mazda - Oil Change Stations Near Me - Mesa, Arizona

I truly can not say enough Nick is truly a genuine caring person every time I get my car serviced he always looks out for the best interest of my car and my pockeat Service is so important especially now I am so grateful that Nick is my service person. Thank you!!!! read more

Bought a 2015 Jeep Patriot from these guys just wish I'd known it's a lemon what a nightmare

I had a wonderful car buying experience at CardinaleWay Mazda from all of Matt and Donnie's help in deciding on a model to John in Finance explaining everything thoroughly. Matt considered my wants and my budget and gave me options and then took the time to explain my car of choice. I would highly recommend these guys! read more

I had a problem with one of the safety systems on my CX-5 just days after my warranty expired. With low miles on my vehicle, I hoped I would not have to spend $1000+ out of pocket to repair it. I threw myself on the mercy of CardinaleWay's service department, and they stepped up. Jesus, my service advisor, hunted for Mazda bulletins related to the problem, and Jerry, the service manager, signed off on the replacement of a forward-facing camera. While the sales department would have been happy to put me into a newer model, they respected my decision to stay with my existing vehicle. I will be driving that car for years to come, and then will not hesitate to replace it with another Mazda. Thanks, guys, for standing behind your vehicle! read more

This dealership has by far exceeded my expectations. I've been coming here for services for the past couple years and they have always been honest and kind. Jesus is who I've made appointments for services with the last few times and he always goes above and beyond to make everything as easy as possible. read more

Thank you. The work was done in the time you said it would be. Thank you for throwing in the free car wash. I was going to wash the car that day anyhow and you saved me a load of time and effort. Steve read more

Ended up buying a car from here. The whole process seemed to go over smooth. They gave me a fair price for my trade in and never pressured me to buy anything. Joanne in the finance dept is amazing! She worked all day on my deal and searched around until I got a better interest rate. That was very appreciated!! I will not forget this place when I'm looking for my next car, which hopefully won't be for awhile! Thanks Cardinale Mazda! read more

When my boyfriend and I were looking for a little fun car to bop around time in we searched online. We found exactly what we wanted at this dealership. Since we weren't concerned about financing options or anything, the sell was a snap and didn't really involve a lot. Over time, however, this dealership has really shown it's true colors. When we first got it, we noticed little peculiar things like the trunk light didn't turn on and the trunk release wouldn't open the car. Turns out both were disabled for some weird reason, but a quick search online allowed us to fix it. The second key that was given to us, never worked unless you pulled out the keyless remote shield and used the actual key. Even after replacing it with a new battery, it STILL wouldn't work. (This was after was had to ask for a second key which we were told we would get but never received.) I know these seem like minor irritants and nothing worth mentioning but it sets the precedent of downhill experiences you don't expect from buying a car from a reputable dealership. The car wasn't ready on time, so they had extra time to work on these minute issues. I don't care if the car is $9,000 or $90,000. I want the same service in each transaction or I'm not going to repeat my business there or recommend someone to go there. Next, the car started not to hold a charge. We had to charge it overnight to make sure that we wouldn't be stuck anywhere. We did everything that we could think of. We took it to a mechanic. It got a full tune up as well as a new battery. It worked for a month but then it just started with the same issue. We connected it to an OBD2 reader to see if there were any codes so we could see where we should take it to and it activated the disarming system in the car and now it won't start. Frustrated, I called and spoke with Justin, an agent, because according to the Mazda website (and after troubleshooting because YES we know a little about cars too), they said that the car keys need recoding, and I asked if he could do it. He said that he was just in sales but that he would leave a message for the Service department to call first thing the next day, at 9am. NOON the next day they STILL hadn't called so we called them and left a message. Hours later they said to tow the car in and it would be $140.00 an hour just to look at the car. I do not like my calls not being returned. I do not like the lackluster attitude to the problem at hand (which has been constant), and the solution wasn't exactly financially friendly. But who cares right? They are an agency and they can do whatever they want to you and get away with it, right? No. If you want someone to care about how you spend your time and money, I would recommend you go elsewhere to purchase a vehicle. If something happens or you need guidance, this is not their main interest. I feel like we were only figurative dollar signs. read more

I spoke with Kurt from the service dept because bill Luke sold me a car w a corrupt SD card that my car won't recognize. Kurt was very nice and helped me understand the process and what to do to get it fixed and other alternatives. Thank you! You're so much better than Bill Luke read more

Firstly I would like to thank Cardinals Way Mazda for helping me with my first car! My salesperson was Darlene, who was amazing from start to finish, and also brought me a sweet deal on a new CX5 in a gorgeous crystal blue color. The finance was also great, and they sent me home in my new car at the end of the day. Loved this dealership, and compared to the competition they really care about their customers. I highly recommend this dealership to anyone who is looking to make a fair pur read more

Incompetent. We took our leased vehicle back to this location and bought a new CX-9. When discussing the details, we showed that the car had damage on the passenger side and wondered if it was best to take care of it in advance or just allow the assessment. The guy at the dealership said they may forgive the damage entirely, and that it didn't look that bad -- at most, it shouldn't go over $1000, if they do say we owe anything at all. The mileage was over, so I knew that I would at minimum have to pay for the mileage overage charge. They assured us that Mazda leasing is really good to their customers, especially when buying another new Mazda vehicle. Well, not only did the door damage get charged for over $1300, but they charged another $1500 on random dings etc.... that didn't exist!!! The car was in great condition, minus the one door panel that had gotten hit!! I even paid $100 to have the interior professionally cleaned!! The extra mileage charge was $1661.25... so for a car we could have bought out for $21,000.... and was worth MORE THAN THAT!!!! We now have to pay almost 22% of the buy out cost to these bogus overage charges!?!? This should be illegal. If there is even a RISK of these kinds of amounts coming back to lessees -- the DEALERSHIP should 1. Warn clients to NEVER LEASE A CAR, and 2. BUY IT OUT, if you do, because you'll get royally screwed at the time of buy-out. If the dealership, or Mazda, or the leasing company does not make this right.... I guarantee we will NEVER buy a Mazda again.... we will warn EVERYONE to stay clear of Mazda and their inept / shady business practices, and stay clear of Chase leasing as well -- the banksters strike again -- such a corrupted world we live in! Logic alone says these companies are screwing us over -- 22% of the car buy out!?!? Give me a break!!! I'm basically buying a used car at $4500, with NO CAR! read more

Another great service experience at Cardinale Way Mazda. Nick and crew did an outstanding job, ensuring my vehicle is fine running order and done to Mazda Specs. The car came back washed and cleaned. Great customer service is so hard to find these days but not at the Cardinale Way Service Department. I wouldn't take my car to any other place. read more

Everytime I'm here the employees treat me so well! Doug in sales has helped me navigate my way while buying my first car and found the best possible deals for me. The best! Jesus in service also has taken such good care of not only my car but also me and always finds ways to go out of his way for me when i'm here! Highly recommend! read more

My daughter went online and found a vehicle that she was in the market for. Since this was her first new car purchase I asked to tag along since I had sold cars many years ago before she was born. I met the consultant Les Browne and the GM Donny. I spoke with them and I felt very comfortable letting my daughter do all of the talking as I was an observer. The time that I was there I observed a beautiful newly remodeled showroom and low pressure get it done great customer service from both Les and Donny. I will feel very comfortable with recommending this dealership to my friends and family and I have peace of mind knowing that my daughter will not need me to be there when she returns for another purchase or service. I myself don't enjoy the new car purchase and wish that they somd trucks here as I am a truck person. Thank you Les and Donny read more

Best service department I've ever used. The entire staff are so friendly and helpful.

I have been a customer since I bought my CX-5 new the end of 2014. The service department is the reason I have continued to have my car taken care of by the dealership. Jesus and Nick have always been great at explaining what is needed and why. I am think of trading in my 2015 for a 2021 CX-5 and wouldn't chose any other dealership. Number 1 guys keep up the great work. read more

Most of us realize when we walk into a car dealership that we are going to get scammed to some degree. However Cardinale Way Mazda takes it to a new level. You expext when you buy a car from a dealership that it is checked and verified before you drive off the lot, not in this case. I purchased a vehi le from them in December. After having it for about three weeks I noticed oil spots on my driveway. Looking around the truck I noted oil streaming across the front end and immediately took it to my friend at Temoe Dodge (It is a Dodge 1500) thinking there was an oil leak and glad I had purchased a warranty. After inspectibg the vehicle my friend called and told me that there was no oil cap on the car. I had them.order one and contacted Cardinale Way to get them to reimburse me for the cap and also the rental car I had to get while my vehicle was inspected. They hemmed and hawed the finally agreed to pay for the oil cap, but only agreed to pay a portion of the rental fee. They agreed to pay the $95 for the cap and only $50 of the rental. Now we are six months later and after numerous calls I still have not been reimbursed. Do Not buy anythibg from Cardinale Way Mazda, they are very untrustworthy! read more

After 3 months still nothing?? Donny where did you go? You sounded sincere...The broken navigator needs to be reimbursed.

Shopped Online, found a car we wanted to take a look at. Prearranged financing. Visited dealership. Sales rep was very kind and pleasant. Knowledgeable of the car. This particular car had 24000 miles on it (2015) model. I had guaranteed internet pricing (plus TTL) and pre approved financing. Wife and I decided to purchase the vehicle. When docs came back, there was a $1390.00 "re-conditioning fee" added. I told the gentleman I was not paying that. He went to his "boss" and they stood firm. We shook hands with the sales rep, no hard feelings and left. It shows that even in todays age, people still get taken advantage of at car dealerships. 9 out of 10 people probably fall for that (and other) ridiculous, arbitrary add on fees that are complete garbage. Just another way to make the dealership $$$ Negotiated or guarantee price of car, plus TTL. Thats all you should ever pay. Never let anyone associated with a dealership try to tell you differently. Buy smart, take a stand. Do not be afraid to walk out. Eventually they will learn their lesson and change their ways. We will keep looking, eventually we will find the car that is right for us. It will work out, it always does. read more

I spent 15 years in the car business, I was very successful at it. I worked my way off the line all the way to GSM of a large Honda dealership. It's people like this that made me leave the car business... If I could give Zero stars I would....WATCH OUT FOR THESE GUYS ...THEY ARE SLEASY CAR PEOPLE!!! They advertised a Chevy Volt for $13,999 ...then try to add $995 of BULL CRAP!! How do you add $995 to the advertised price of the car!? When I was in the business we actually SOLD products in finance and fully disclosed it. Not this BS you guys are trying to do. You guys are a bunch of thieves. And a $500 charge to do the documents! In California they cap dealers at charging $65... Thats because the process is very simple for dealers! and then tried to charge me $450 for license fees!!! on a car that was going to be registered in California. Read the other one star reviews...there are similar stories. And when I said no...they stopped contact with me ...on to find some other victim that would pay there ridiculous add-ons.Don't shop here!!! Not only immoral but possibly illegal business practices. read more

This dealership was such a terrible experience. Which is a shame because I do love the Mazda brand but this dealership does not care about maintaining the Mazda reputation. The sales team completely lied to me about being able to return a car 30 days/1k miles if I didn't like it. This was the only reason I signed the paperwork because I wasn't even able to test drive it! I picked up my car a week later and warning lights came on!! I tried to return or exchange the car, like the sales rep said I could, and the dealership was not having it. Chris Mankin was so condescending and unprofessional. The most Chris Mankin was willing to "help me out" with was buying the car back, (I drove it ONCE before it started malfunctioning), and getting me into a new loan with negative 10k equity!! How is that fair? Plus the vehicle had 2k more miles on it than what was agreed upon/written down on my fiance papers and they wouldn't change it. Borderline illegal practices going on here. Do better Mazda! read more

I came into this location to look at a specific car & unfortunately the sale did not work out due to some specifics in the car/limited availability of it. But I will say Brian, the sales representative was VERY transparent with everything & didn't try to pressure anything & him as well as his management team were very helpful in trying to help me locate the car I wanted. Anyone who goes to a dealership can know how unpleasant of an experience it can be depending on the sales rep you negotiate with and I can honestly say I enjoyed my time here. They really know how to make car shopping feel like something you want to do instead of a chore. 10/10 would recommend coming here and asking for Brian. Update: came here for service on my car (ended up getting a used Mazda from another location) they were fast, friendly, and professional. They did my service and even noticed an issue with my battery and addressed it without hesitation. Love this dealership. Also im a first time Mazda owner so I wanted one of the service techs to drive and make sure the clutch and gearbox felt normal considering it was a used car and they were delighted to do so and said it feels perfect instead of trying to pretend there was an issue and charge me for things that weren't wrong with my car. Again 10/10 read more

If you receive a CS reply to your email, it's not an actual person who cares about your review. BUT...I did call from Service Manager and we did have a productive discussion. I let him know my concerns and the motor mounts were addressed with the cost split between us. I believe that action was 100% fair since I did buy a used car and didn't want to take advantage of them trying to make it right. I'm glad the dialogue was able to be open and productive. read more

I purchased a Mazda 3 with cash from CardinaleWay Mazda this January. As I hold a valid California driver license and I told them I was going to back to CA in April, the saleswoman that helped me (name is Darlene Ledbetter) asked me if I wanted to register the car in CA. I said yes, so they gave me a temporary registration, and told me to bring all the documents to Department of Motor Vehicle (DMV) in CA in April for registration. I asked her, do I need a title or something? How would the DMV in CA know the vehicle is not stolen? She said with the contract we signed and documents and so on, that should be enough, I don't need a title. And she also mentioned that all the titles in AZ were online accessible. Then I proceeded with the deal, went to the finance department (or something equivalent) of that dealership to sign the documents and pay the money. The man who worked on my case (I don't remember his name, maybe Chris or something) showed me the documents to sign. Before I did, I noticed the address are not correct, the apt number is missing. I told him so, and he said there wouldn't be any important documents mailed to the address, so it does not matter even if that is not accurate. I was too stupid to believe that. But I didn't know any better at that time, so I signed the documents. Then I drove to CA at the end of March, and my nightmare starts. I waited in the DMV for 3 hours in the line, and when I was served, the staff of CA DMV told me that I need a valid title. I thought I don't have one, but she told AZ has prepared one for me, and I need to get that original title to replace it in CA. I was shocked, for I did not know I should have got a title from AZ MVD. I called Darlene, and she said I should be able to retrieve that info through AZ MVD online system. I tried but I failed, for my car was not registered in AZ (the dealership provided a temporary one). What happened is, AZ MVD did send me a mail (my title) to the wrong address according to the documents, and that mail was returned. So, my problem is, I don't have my title, which is held by AZ, and I cannot access it online, for the car is not registered in AZ. Now I need to get it somehow. I called Darlene back, told her my problematic situation, and she said she will take a look. Later she contacted the DMV through the online system, and we got an email, but that is still not going to solve my issue. My temporary registration in CA is going to expire soon, which means I have to waste another 3 hours to renew it. I also sent AZ MVD a mail to request a replacement of the title (according to their website's instructions), but it will not be processed until another 6 weeks. Now it is super annoying for me, and I guess I would have to take a flight back to AZ for one day just to solve this issue. But this could be avoided in many ways. AZ MVD sent the mail by the end of January, and I did not leave AZ until Mar 31st. If I had known that there was a title coming, I would go to the DMV in person before I left. Also, if the wrong address was fixed, I should be able to receive my title. Now I have to spend extra money and energy to fix this, all by myself. This is a total mess for me now, and I am very disappointed. I know the COVID have made it more difficult for everyone, and currently it is not easy to get cars in town. I am glad CardinaleWay Mazda have new cars available, but I am still very, very disappointed. Now I have to take a personal leave from my work, spend money for a round-trip flight from south California to Phoenix, and spend quite some time in both CA and AZ's department of vehicle, to solve a issue that could be avoided. Therefore, you know why my review is not great about this place. read more

I had a great experience at cardinaleway Mazda -Mesa! I worked directly with Dustin and was able to get a brand new 2022 CX-5 with all of the options I was looking for! The GM went above and beyond for me and it really made a difference. Overall, I had a great experience and can definitely see myself coming back. (P.S. they don't have any markups!) read more

Needed a lot of work on my 2013 Mazda 3, and Jesus and the service team took great care of me and my car! Looks like I've found my new service department. read more

Absolutely the best car buying experience ever. I've bought several dozens of cars over the years, including luxury German cars. This was hands down the best purchase experience. The entire team was friendly, helpful and did exactly what they said they would with no stress. I'm enjoying my new car and will be a repeat customer! read more

I've been having many issues with my vehicle since I bought it in 2015. After multiple dealerships, I thought Cardinale Way would help. Nick was a wonderful service advisor, but they were unable to solve my issues involving braking malfunctions. They actually told me to ignore my car's warnings when it tells me I'm about to have a collision when it was being triggered sporadically with nothing in the path of the car. I reached out to Mazda corporate regarding the lack of resolution from the dealer and during a conference call between me, Mazda corporate, and the dealer service manager, Jerry, things got a little heated although no vulgarity or name calling was used in any way. This resulted from Jerry refusing to answer basic questions. Jerry disconnected from the call and now refuses to service the car because he's apparently "too uncomfortable" to work with me, even though I've been polite and courteous on all my visits. In my opinion, Jerry is acting inappropriately. I don't think they want to deal with the problem because they'd rather pass the buck. And I certainly don't want to waste my time on a dealership that isn't willing to fix a practically brand new vehicle. Even Mazda corporate expressed disappointment in their supposed "discomfort" in working with me again. Definitely do not recommend this dealership to anyone. Take your business elsewhere. I know I will be. read more

I can not begin to explain my frustrations. I bpught a car from these guys 3 weeks ago and currently they have had it more then me with all the problems I cpuld deal with that part, but I am currwntly waiting for the manager Jason Graves to call back about it gping in again for the third time for the same thing, still not fixed. These guys have had me buy their loaner cars, 3 tanks of gas, one was so bad it didnt have enough gas for me to get to the gas station to fill ot for them They tried to have me take it through emissions when they realized they hadnt yet, the original problems are all still going on, they haf me make a list, fixed nothing, took advantage of my wife not knowing, and told her they werent fixing a headlight that was broken when I bought it. I missed a dr. Apt. Waiting one time for them to get thier stuff together, and traeted me as thpigh I was inconvienencing them having them fix the problems they sold the car to me with. This isnt even all of it. I'd give the car back if it was an option with how terrible they have been. They are shady, cheap and dishonest. I only write this hoping I save even 1 person from having the terrible experience my wife and I have had to endure read more

This Mazda dealership is where I bought my 2016 Mazda 6 and I have no complaints with it! Love the people and most of the service. I work with Nick and Jesus when going in for service and have had no complaints with them; as for the workers doing the work on my car that is a different story. The three times I have gone in for service there is always something wrong. 1. Paperwork for my warranty was messed up for my extra key. The incorrect date was entered and I had to wait over 2 months just to get that corrected 2. When I finally went in for maintenance on the car, they scratched my car when washing it. They did buff them out on my trunk, but that should have never even happened 3. The final time I will ever go for service, because of the workers. They cleaned my car (which I am thankful), but they whomever was working on my car did not wear gloves. I had grease on some of my belongings that they moved to clean my dash and on my steering wheel. I personally feel like they do not have respect for others belongs. Between the hassle of the paperwork being incorrect from buying the car to just the inexcusable treatment of my car, I will no longer be a client of Mazda. read more

Everything was good. People were polite, the service was quick, transparent about costs, and they washed the car. Only one suggestion, while you are under construction, let people know ahead of time so theyre not thrown off and can expect service entrance etc to be diffferent. read more

Made my experience buying my first car terrible. I love my car but the customer service here is straight up bad. While trying to find financing, I had multiple salesmen tell me I wouldn't get anything less than a 9.99% APR being a young female and not having established credit. I went home that night and got a way better APR through a credit union and went in and purchased my care. I got a follow up email mentioning their "great referral program" and since I was referred here I asked if i could get a referral and was told they couldn't do it on my sale because they got a bad deal on it. Wayne, my salesperson, told me he would add it on to a different sale later in the week. After following up a few weeks later, he said management said no because on ONE trip before the car I purchased was even on the lot, someone else (not the person who referred me) came along with me and had purchased a car there before-so they felt they did not have to take care of that referral anymore since he had purchased a car there previously? Isn't that the definition of a referral? I had to reach out myself to get that answer as well. Management there seem to think they can take advantage of me and I'm disappointed I gave so much money to people who couldn't even follow through with the simplest thing. Been two weeks and good guy Donny won't even respond to the two emails I've sent after he requested I reach out. Highly disappointed with the customer service. read more

This was the absolute worst experience I have ever had at a car dealership. We were excited about getting a new Mazda crossover for a family car and we were ignored when we entered the dealership. There were four salesman talking and one even asked "who is gonna take this one?" Well, none of them did. We walked ourselves around the lot and looked at several cars in the lot and inside the dealership and not once did anyone talk to us. Highly recommend taking your business to a different dealership. read more