Alfred is top notch , he's so friendly and informative. Great experience He actually cared about explaining and making sure everything was good read more

Great service for a good price! The inspection was fast and they fixed everything I needed!

very dishonest sales people. I had a slow leak on one tire and stopped to get it fixed. Salesman refused to fix it and said I needed 4 new tires. Took it to a reputable tire store. They fixed the tire and after an inspection agreed there was NO reason to replace the tires. don't believe a word they say. go somewhere else read more

Had appointment for oil change for 10am. At 11:15 they still didn't look at it. I asked for my keys back and nobody cared or apologized. You lost a customer forever. read more

Long story short I had to leave my car overnight for some overpriced repairs however they did waive my 3% credit card fee of $127 but anyway Chris gave me my key fob. He asked me if I needed my keys that were on the other key ring and I said no they are from some other property. My son went and picked my car up brought it home said where's my keys he said this was all they gave me . I called Chris he said they didn'had them. I explained the situation they said they'd call me back. They did not call the next day, I called them Chris said let me look after work. I'll call you back. They did not! don't ever leave anything a value or keys with them. read more

They changed a pinion seal. Drove home after parked in the garage. Next day big puddle of 90 weight oil under the rear end on the garage floor. Took it back ask them to fix it. Got it back. Still leaking from rear end. Did not trust them to fix it ,so I took it to my guys at brake masters. They put it up on the hoist. We discover they had bent the rear end cover prying on it . The seal was still leaking to and they had damaged the yook that the seal rode on to. Cost to repair was $700.00. Don't test these guys to do anything to your vehicle!!!! read more

Repaired tires on both of my cars FOR FREE! Tire shops that repair your tire FOR FREE are amazing! You'll likely have to wait a few hours..... but did I mention it was FREE! Customer service was great! When I need new tires I know what shop to go to. Oh and did I mention they repaired my leaky tire FOR FREE!!!? IN THIS ECONOMY? read more

Had a vibration in vehicle while driving. Took it in to have tire inspection (since I purchased tires at Big O). Service Member said they completed diagnostics and recommended new engine mounts (over $2k), and all new break pads, all totaling over $3000. He said this should solve the issue. Took vehicle for 2nd opinion at a reputable service repair shop (not even a tire shop). They located a tire bulge on 3 of the 4 tires that was very obvious. Engine mounts, CV joint, axel were all in great condition. BEWARE of this fraudulent business!! It is just despicable how they attempted to take advantage of the situation. I will NEVER use BIG O tires again, and will make sure people know this kind of disgusting practice takes place there. read more

Extremely poor customer service at this location in attitude and physical service. Faulty windshield wipers were installed on my car weeks ago when Arizona had its major rains. Since then, one of the windshield wipers has flown off leaving me with unusable wipers during our current rains. I've contacted the manager twice, who I was told is Tom Farmer, with no response. Like many other reviews mention, here and on Google, it's best to take your business elsewhere. I look forward to the automatic reply providing me with the link to their "customer contact form." read more

Briefly, had my car serviced on 7/30, have been going here for years, was told I need among other things, new brakes. They changed the pads and had been hearing a fluttering sound, ended up taking my Jeep to the dealership, they said the after market brake pads were not big enough, had too much play, thus the noise, had to spend another $800 with the dealer. Was told by DM Nick and SM Jordan they would be crediting my card by, never happened. Very disappointed in them. read more

I came in today for an oil change since they had a special. I told the advisor I heard some rattling in the rear since this was a car my son drove and said to check out perhaps the suspension. When I came back to pay, after they diagnosed it needed new shocks and struts which I politely declined. I was surprised to see a $50 diagnostic fee included on bill. Just be aware of this as most shops I know of don't charge a fee for something I diagnosed on my own and just needed confirmation of it. So what I thought was a good deal didn't come out to a be a good deal, once you factor this unexpected added cost in. read more

Went for an oil change and was helped by Jamin! He was attentive and answered all my questions for future service needs for my vehicle! Thank you for your help! read more

I have been going here for quite some time now with both of my vehicles and have always dropped my vehicle off this time I waited for an oil change... One hour and 40 minutes I thought that was ridiculous then they told me I needed brakes and rotors and quoted me $1100 I questioned the price and what needed to be done they said my rotors definitely needed to be replaced, I told them I didn't want to have them done today so I went over to Brake Masters and they said my rotors definitely did not need to be done and they were machinable and was out the door for $550 moral to the story shop around these guys have always been high on everything from wiper blades to air filters I don't think I'll be going here any longer, Furthermore I feel like this place uses technical terms to trick you into getting more work done than you actually need! read more

**STAY AWAY** I am 42 years old. In my 26 years years of driving and owning 14 different vehicles, I have never received such poor customer service nor have I even been treated so poorly. The owner, Gabriel, and his manager, Tom, and assist as manager Chris, care nothing more than money. Further, they are reluctant to honor the tire or repair warranty as outlined on the Big O/TBC Corporation warranty website. I have had my vehicle in their shop for a total of three months this year. It's still there now. I've spent over $5K with their shop this year, and I have new truck that is now inoperable. This one will not go unnoticed. **STAY AWAY** read more

Big O Tires - BUYER BEWARE!! - Auto Repair Near Me - Mesa, Arizona

Professional, fast service. The personnel are knowledgeable and helpful. I have been there twice and it's nice to see the same folks working there, says a lot about the business. They worked to get me the best deal for my new tires. I highly recommend them. read more

Duaine's customer service is top notch. Had an oil leak and was able to get in and out on a Friday afternoon. Thank you sir! read more

These guys really saved the day! I blew a tire on the freeway on Labor Day so most tire shops are closed and they were closing at 2pm but stayed late just to change all 4 of my tires ! read more

I had the pleasure of doing business today with a guy named Jacob, Mikey's big brother. He was honest, straight forward and listened to my concerns and needs. I'm very happy and will continue to be returning in the future. Thank you Big O on Power Rd. read more

I was in a jam and badly needed 3 new tires for my car. They were almost closing but Jamin was able to squeeze me in. Jamin definitely hooked me up! The guys in the back finished my car in a zip and on top of that they were trying to close the shop as well. Jamin really took care of me, made sure that I had superb service and the best value for my buck! He was very detail oriented and you can tell he really cares about his customers. Their work was prompt and on point! His manager was very kind and helpful as well. The four gentlemen I saw working there, were very friendly and had a smile on their face. One of the service men greeted and checked up on me when I picked up my vehicle. This place rocks and I definitely will be coming back. They also got in contact with me for a follow up afterwards. I'm super impressed, outstanding experience I must say! Bravo! read more

So happy that I was able to find this Big O by my house! After being told by the dealership it will be until October that they can pencil me in for an oil change! I did an online scheduling and confirmed it with Terrence. Mind you, this is right after I spoke with the dealership! Terrence was professional and put me at ease knowing I was going to get an oil change TODAY!! When I arrived, I felt truly welcomed I was greeted as soon as I walked in the door. Throughout my wait time Terrence and Jaimon (I hope I spelled his name right, my bad if not) let me know my status. The wait area was clean and comfortable. Jamon and Terrence gave the utmost respect! We shared a couple of laughs. This is genuine customer service at its finest! I WILL BE BACK, and I am definitely going to tell some friends! Thank you Gentlemen!! read more

Excellent service! Very pleasant staff! I drove up to their shop right when they opened at 7am. My low tire pressure indicator light was on -and I had a long drive ahead of me. I was immediately directed to an open bay where my tires were inspected for leaks and filled to the proper PSI for no charge. They explained the low pressure was just due to sudden cold weather and that all my tires were a few PSI low. No new tires needed. No patching required. No money gouging. Great, easy, quick service with a smile. We are in the market for new tires on our other vehicle, and I'll likely return to this Big O for that purchase. Cheers, Big O! read more

Asked for synthetic oil change. Got full synthetic and $40 higher bill. Called and asked why I got full instead of just synthetic, they said they only have conventional, high mileage or full synthetic. High mileage is not a type the grade and additives added into the oil. Synthetic and full synthetic oils can make high mileage oils. read more

Jan 10, 2020 Appt scheduled for my wife's vehicle to have all 4 of her TPMS sensors changed out, and programmed at 10 am. I arrived about 9:45 am and checked in. I have not used Big-O Tires before. I brought with me 4 OEM TPMS sensors for install. Once checked in I went to the waiting area. I spent time using my phone while waiting. When I looked up 1-1/2 hours had gone by. I decided to see where they were at on the job. When I stood up I noticed our vehicle still was sitting in the same spot I had left it. I decided to give them the benefit of the doubt and went to get a bite to eat. I arrived back at close to 1 pm thinking that surely 3 hours later they would be done. The car was in their garage and not done. At 1:22 pm I was informed my car was ready 3-1/2 hours after dropping it off. When I went to my car all 4 of the nitrogen valve stem covers were not on. The store took care of that immediately. While I was there waiting, quite a bit of cursing was going on by employees. Yes, I realize this is a mechanics garage. But this type of language should not be happening in a business area of customers. What if a young child was present in the waiting room... The front of the shop was clean, they had a nice display of tires, and everything was neat and orderly. In listening to conversations with other customers regardless of gender, they were in my opinion being treated fairly, and talked to in a manner they could easily understand their vehicle repair issue(s). Why 3 stars, cursing by employees, delay between appt and actually servicing the vehicle, leaving all our valve stem caps off. Total for changing these 4 TPMS sensors out, and programming was $129. read more

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I have never gone to big o tire i uasuly go to D tire down the road but this was close to our house. I set up my appointment online found the tires I wanted. Cool easy peasy... I show up that morning of the appointment the guy at the counter says how can I help you. I have an appointment 9am .he says yah it looks like the tires were ordered but they are not here we can have them here at 4:00 . But I told him I work at 3:00 till 11:00 and back to work at 6am I can do 3:00 the next day so I give them a second chance . While at work he calls to let me know that the tires are in and I can come get them put on. He then calls a hour later telling me the tires are in and I could get them on before they close. Yah I'm still at work obviously didn't listen to the conversation! I show up the next day at 3:00 to get 2 tires on and sit there for 2 hours the music in the shop is so loud blasting into the waiting area it was so unprofessional. There was only 2 of us in the waiting area so I finally after 2 hours go ask how much longer until my 2 tires are put on it's been 2 hours. the guy goes back and comes back out oh yah it's coming off the rack now. A minute later my truck is out . But before taking it back I had paid in full cash already . He asks are we checking the alignment I said oh sure. Well when they bring my truck out he says oh you owe $120 for the front end alignment . For the 2 tires they put on the rear. Wtf I won't be back to Big O at least not that one. read more

Conveniently located on the southeast corner of Power and Baseline in their new location. Received excellent service by a gentleman named Matt today. As a woman I'm always afraid I'm going to be ripped off for services that I don't really need. I felt at ease with him and he gave me an honest quote for my car and advised me what truly needed to be done and what I could wait on. I'll definitely be back as this is my new place to have my vehicle serviced for mechanics and tires. Thank you Big O!! read more

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Terrence was fantastic to work with. Understanding and didn't try to push me to do anything outside of what needed to be done. They were quick and good value. read more

Called in to get a nail removed from the tire when I arrived and asked to get the nail removed they wanted me to leave that tire for about two hours stating that they were super busy walked out back into my car and saw the workers in their stations having fun chitchatting with customers and not working on cars this is a disappointment and a very in responsible way to treat customers and make them wait two hours for a nail removal read more

I had any angry review, but they fixed my issue free of charge and all is well. I'm happy with the tires I bought and the friendliness of the staff. read more

Decided to go to Big-O and pay the extra $7 bucks over WalMart to have a flat repair done, because when I called this shop, the guy on the phone said there was no wait. I arrived (literally) within 5 minutes and every bay was occupied. At that moment, I knew I had been duped. The guy who wrote me up said that they "just got real busy." You mean to tell me, that in the 5 mins it took me to get to your shop, you were able to service 6 customers, advise them, get their vehicles in the bay and up on the rack, then for every one of those customers except for one to disappear, nowhere to be found? These guys must be miracle workers!!! On the flip side, I was in and out within an hour (which is what I was quoted at the shop). One suggestion, if someone is just getting a flat repair done or getting new tires, but has dirty rims, please don't armor-all the tires. I know it's part of the "service," but it just muddies up and makes an already dirty rim look dirtier. read more

Ok, been going here for the last few years for basic maintenance on my vehicles. The issue that I had on one of my last visits, was that I got the buy 2 get 2 free deal on tires. When I went to pick the car up only 2 tires had been replaced. I pressed them on this and they put 2 additional tires on my car that were not identical but "equal" in quality. That was an annoyance that I am reminded of each time I look at my car. Should probably have told them to order the others in and I would wait, but lesson learned. Second issue, they put the wrong oil in my car. I don't claim to be a mechanic, but anyone with a honda v-tec engine should know to put the correct oil in the vehicle as to not plug up the tiny holes or change the way the engine behaves. Took the car back and told them, to which the reply was that it wouldn't hurt the car and it was fine but they would change it if I wanted. Well I did have them change it to the correct oil. The major annoyance on this was that I wasted a lot of my day dealing with this, so the convenience factor was definitely lost. Other experiences there have been generally positive, however there is a level of detail lost in the service. It's not enough for me to take it somewhere else, simply out of my own laziness and the convenience of having it so close, but I would definitely check everything. If you are fine with that then you should be OK. read more

Up date Tom Farmer at this location did up grade 4 tires and 1 year Aligment for $187.62. Friend pleased with out come now. Appreciate them working with him on the balance due paid $367.74 on 5/28/20. $367.74 + $187.62=$555.36 read more

Today I noticed my front tires were getting worn and too my car to get them rotated and an oil change. While talking to the employee I told him my car was pulling to the right so he suggested an Aalignment and balance. $133.00 So I bring my car home only to realize that my tires have not been rotated!! So I called them and they tell me that they are very bad and it is illegal to rotate them!! Nowhere on my paper does it say that my tires were not rotated and there are no notes saying anything about the shape of the tires!! So why do I get charged money to have an alignment and balance on tires that I'm just going to have to replace in a minute anyway. I feel like I got ripped off for sure!! read more

Was very unhappy with my service here, a repair they had supposedly done was not correct. After returning to the shop several times I asked "at what point do you admit it is not fixed and give me my money back?" To my surprise they apologized for the inconvenience and refunded my $! So I am giving four stars for good customer service read more

Not pleased with the service. I had an appointment for an oil change at 11:00 at 12:07 my Jeep was still sitting out front waiting to be serviced. No one bothered to say anything to me regarding the wait. I rather pay and take it to the dealer. Just disappointed. read more

Came in for an oil change while it was very busy but Roman was helpful with a discount for the long wait! Very well taken care of thank you!! read more

Our RV had been in storage for 3 months and when we picked it up recently, one of the tires was extremely low in pressure. We took it to the Big O store on East Main St. in Mesa. While very helpful, they didn't have nitrogen to refill the tire. So they referred us to the Big O tire store at 2113 S. Power Rd in Mesa. Chris, the assistant manager, was super helpful and professional in getting us back on the road. They checked and refilled all of the tires with nitrogen and removed a nail from the leaking tire.....all at no charge. We couldn't be more grateful as we're heading back to Massachusetts in a few days. Thanks so much Big O and Chris O'Horo! read more

Store manager Andy chooses to contact me personally! Wow how unprofessional is this I literally had a 15 minute conversation with this man. read more

Big O Tires - Auto Repair Near Me - Mesa, Arizona

Made an appt for 1:00, showed up at 12:45 with my little one in tow assuming it would be a quick process but boy was I wrong. Tire rotation and oil change only and we were in there for over 2 hours. The guys who work here are nice so that's the only reason for 2 stars but just do yourselves a favor and don't make an appt... it's pointless. read more

I was in a real bind; it was a case of many things going wrong all at once. and the staff at Big-O took care of me. I had a large screw in my tire (in a place that prevented the tire from being repaired) and one of my lug nuts was stripped. I wasn't in a position to have my tires replaced at that very moment, but instead of turning me away they took care of me. 15 minutes after arriving they had swapped the damaged tire with the spare from my trunk, made the lug nut usable, and the most extraordinary thing was they didn't charge me. Well done Big-O team! read more

Luis was able to fit me in last minute, he was ABSOLUTELY great as well as the rest of the team. Been here for many years people like Luis and his crew are the reason I will keep coming back! Always make me feel welcome, let's be real, women are afraid to come in these places I know I am cause I don't know what the hell im doing, these guys are not pushy they tell you what your car needs done but they will not push you to purchase that day. Thank you ! You guys are awesome! read more