Service was quick and clearly defined and I paid exactly what was agreed to. I go to Jiffy Lube in many states to keep my camping van running well. Although each is different they all do the same process. 1 take you in order of arrival and tell you how long the wait is if any. 2. Check you in and give cost. If you don't like it at that point you can drive away. 3. Do the service as agreed to. 4. Charge you as agreed to. Therefore I don't understand some of the poor reviews. I really appreciate the service. read more

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Not a fan of this location. They charged me to top off the coolant reservoir and I checked when I got home and of course they didn't do it(pic attached). Who know how many other services they fail to do for each customer. Are they really changing my oil? It brings everything they do into doubt. I work for an oil company and I'm thinking about sending a sample of the oil they supposedly put into my car to the lab to make sure it was changed, and is the synthetic oil they charged me for. Stay tuned. read more

Jiffy Lube - Oil Change Stations Near Me - Mesa, Arizona

Customer service communication. If you have a question about the car or if there is going to be a delay make sure to effectively communicate that to your customer. They drained our cars oil then couldn't get the oil filter off. Then took 25-30 minutes to admit they didn't have the right tool to remove the oil filter. So they put new oil back into the car and told us to come back the next day when they got the right oil filter removal tool. So we left without getting the service we went in for and all our cars engine lights lite up at once. ALL of them. Thinking maybe they hadn't actually put any oil back into the engine we went back and told them to figure out what was wrong. and found out they had accidentally disconnected a hose for the engine. I would skip this Jiffy Lube location of if I were you. What kind of quick oil change doesn't have the right oil filter removal tool for one of the best selling sedans in the US. read more

Nikki helped me with my car and did an AMAZING job. Highly recommend this location! Will be coming back here for anything I need in the future. read more

Worker informed me I didn't need an Oil change yet. Honestly is priceless. Good business practice. Will do business in the future. Thanks

I pulled into this Jiffy lube location and entered the waiting room. There was one car leaving the service bay when I sat down in the waiting room. Within a few minutes a worker came in with two air filters. Both were very dirty. Caked on dirt very black and hard. "You need new filters "I was told. I asked are you sure these came out of my car? Yes was the answer. I agreed to the replacement. Within a very few minutes the car was read. I thought about this experience. I remembered I had the cabin air filter checked a few month earlier and it was clean - like new. I drive my car very little. On average 200 miles a month. No way my filter could get that dirty. $50.00 dollars a car. That could add up. I was cheated. Lied to. I orders premium synthetic oil. Did I get that? I paid for it I know that. I'm mot saying Jiffy Lube is a crooked company, but this location might be! read more

Seems like no one wants to work at this location and a customer is an inconvenience. Disgruntled employees will tell you how unhappy they are, literally! I called on Sun 9/18/22 for a quote over the phone regarding an AC recharge and the person on the phone asked me to hold. I waited for over 15 minutes and nothing. Since I live close by I decided to stop by and just get it done. When I arrive there at 3pm I was attended by Justin Kollinger & Ryan Yering, which both a look on their face like I was inconvenience. Justin gave me the quote and told me it was too late to do the recharge and to come back another day. I said fine. Next day I arrive Monday 9/19/22 and was greeted by Chris, no complaints on the service nor the guy. Very helpful and friendly. Proceeded to take my information and perform the job. In the middle of the job Chris calls me over and explains to me there is an issue with the AC and that it could be the condenser. No problem, we abort the job and I go on my way to replace the condenser myself (I'm a mechanic but not have the equipment to recharge AC). I return on Sunday 9/25/22 with the replaced Condenser, mind you early this time as to not inconvenience anyone. Ryan Yering comes up to me, not a single word with an expression of "what do you want?" I proceed to tell him the situation. Justin Kollinger asks me what they quoted me on the previous Monday and that's it. They do the recharge, I pay, I drive up the street and the AC starts blowing HOT! I return and ask about any issues, leaks, and what the pressures are saying and that is were I cant get a straight answer. I get the well the gauges are reading weird, I'm not sure what it could be..etc.. Ryan begins complaining that he is not getting paid for diagnosing and he makes $30 elsewhere and he is only making $15 there at Jiffy Lube, and that once the job is done and I drive out of there its my problem. That he would honestly NOT RECOMMEND JIFFY LUBE for anything. When I asked Ryan about the sign they have about employing ASE Mechanics. He said that it was all BS but Jiffy Lube is not an Automotive Shop and everyone knows that. I proceeded to tell him to remove the Freon and give me a refund. He said they couldn't do that. So I told him fine, I will dispute it with the credit card and Jiffy Lube would pay the fees associated to the chargeback. He then proceeded to remove the Freon. When it came to the refund both Justin & Ryan were hesitant and suggested I replace the Compressor and then come back for the Freon recharge (free of charge since I had already paid for it). We all agreed and I had them sign the receipt/work order. At this point I was done dealing with the unprofessionalism the two displayed and in this AZ heat AC is a must and if I replaced the condenser might as well the compressor since its the heart of the system. Money was not the issue but at this point I could certainly not trust them they would do a proper install on a compressor. Mind you torque specs & AC Oil levels, etc. For the last time I came back on Wed 9/28/22 with the new compressor installed hoping I would not have to deal with the likes of Ryan and Justin, I was greeted by Chris which was very helpful. I explained to him that I had replaced both the Condenser & Compressor and that I had already paid. Mind you I did not mention my experience with his co-works as I do not believe it was relevant to the service he was about to perform. Showed him the receipt and proceeded with the car. During the process he let me know there were no leaks, no weird readings on the gauges and showed me on the thermometer that it was blowing right around 40 degrees. He even revved the RPMS a bit to see if the compressor would shut off and nothing. I was on my way Very disappointed with the level of professionalism both Justin Kollinger & Ryan Yering displayed. Justin was not friendly nor approachable in his role as service advisor/ customer service contact, I felt like I was inconveniencing him at his job and that he'd rather be elsewhere. I was especially flabbergasted with Ryan Yering after he revealed details about his employment at Jiffy Lube and elsewhere. I do not believe its customers business to know how much the employees get paid nor how disgruntled the employees are with their employment. One thing I can be certain of is taking Ryan's advice of never stepping foot at another Jiffy Lube again! If you are reading this, consider other options for your automotive needs or simply do it yourself! read more

Jiffy Lube - Receipt - Oil Change Stations Near Me - Mesa, Arizona

Can in this morning for an oil change was help by 2 great professionals. Justin and Ben hooked me up Skyler pointed out some things on my truck I didn't realize. Awesome crew, great service!!!! Give these guys a raise Jiffy Lube!!' read more

I had been coming to this location for over a year now because they've always treated me well and respectfully. I get what I need and the guys here are great at what they do...unless it comes to tires. Earlier this year, I had to replace all my tires and I was prepared to go to Discount Tires like I always do. While getting an oil change at this location, I was approached about having my tires replaced here. At first I was apprehensive but after reviewing some options, I agreed to have my tires replaced with the condition that I receive warranties on every single one. With the way I drive, it's not a matter of if I'll get a flat but when. I was charged for four tires that included warranties but I when I looked at the receipt, there were contradicting line items. They stated: "ROAD HAZARD WRNTY INCLUDED Each 4.00 ROAD HAZARD WRNTY DECLINED Each 4.00" When I questioned this, I was assured that it was just a system error and that the tech couldn't do anything to change the receipt but that my warranties would be honored. That and I would receive the warranty certificate in my email. Fast forward a couple months and sure enough, I have a blowout. Both passenger side tires blow out while I was on my way to work and I pulled into a gas station in Phoenix. I called a tow truck and had them bring me out to this location where I met Gus about replacing my tires using the warranty I purchased. After pulling up my invoice, Gus pointed out that I declined the warranty and I pointed out that no, I actually didn't. When he pointed to the part where it said 'declined,' I pointed to the section that said 'included.' He didn't budge until I told him I had the certificate that was emailed to me. He asked that I forward the e-mail to him so I did. After some investigating, Gus let me know that the warranties are valid but I didn't actually pay for them. Apparently, there is a separate charge that wasn't included in my invoice. I guess the technician who helped me made a mistake and Gus decided to dig a little deeper and call the tech while I was standing in front of him. In his own words, Gus was 'training' which basically involved him verbally reprimanding the technician for, essentially, stealing from the company. It was really awkward. After that, Gus said he would have to have the tires delivered and exchanged but that I would have to pay for the warranties on the tires. This actually bothered me because this was a mistake on their end. That transaction was over, and I already had the certificate. I even questioned why I should pay for their mistake. I didn't get answer but I left because I was already super late for work. Later that day, I received a phone call saying my tires wouldn't be ready until the next day. I was already annoyed at this point but whatever. Nothing I could do about it. But I did confirm over the phone whether or it was mandatory that I pay for the warranties. Gus said no. Which was correct. When I went to pick up the car, the technician helping me handing me an invoice for over $160 for the warranties. I said I wasn't paying that and Gus came out to me to explain that the invoice is for the warranties I didn't pay for. I could've just let without paying a dime but I don't need that on my shoulders so I agreed to pay for the warranties I used. I didn't have to, but I did it anyway so they couldn't say I stole anything. This was the first and last time that I had ever felt extorted by this location. As a loyal customer, I don't think I should've had to pay for something that was not my fault. I'll never return. read more

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Jiffy lube must be lubing other things other than just the car because I'd be getting taken if they think I'm gonna pay 110$ for 3.5 quarts of oil and a 5 min job. I'm not cheap but 110$ for an oil change is wild. I'll stick to doing it in the autozone parking lot for 10 min of my time and 35$. read more

Justin is a good manager. Make sure you talk to him before you do anything. Got me in and out quick. Expensive. Even for full synthetic. But Justin made time to get it done so I can appreciate that. read more

I they have people working there that obviously do not want to work there they resent working there and because of that I'm giving them the one star their explanation of anything that they do is not sufficient for me and I'm a medical doctor when they start putting liquid in the car and other items in the car but they don't do the tires like they're supposed to they used to clean the inside of the car slightly they don't do that anymore and even my Shell card only allows $50 for Jiffy Lube which is strange because I've got an 800 credit rating I'm Dr. Larry Margul 480-203-9011 thank you read more

This place is a joke. Gus the manager tries to a High Pressure people into products and services that are unneeded. He wanted me to buy a Air Filter even though it had been replaced by Auto Vaun less than 30 days and less than 700 miles ago. Then he became belligerent and suggested I should change my own oil. When he said he had lubed 5 fittings I said the total is 11 fitting. He then offered to fill them until he blew out all the seals What a jackass. They over charge for services and have poorly trained technicians. DO NOT GO TO THIS STORE!!!! read more

Did a good job on the oil change. Was quick. Very friendly group of workers. Gets you in and out. No trying to up sell you.

Just stopped by here, the staff was not very friendly and acted like I was bothering them, they were all sitting on the curb on their phones watching videos on Facebook. They charged $99 for full synthetic when everyone else charges around $65 they also wanted to charge $45 to replace a $10 cabin air filter which takes 30 seconds. I ordered one on Amazon for $9 and will replace it myself. Probably won't ever come back here, but it was quick and I got the oil changed in 10 min so I give them a well deserve two star. Also my glove box was left open when I picked up the car after the service but they had no reason to open it so wondering what they were doing in my glove box to begin with. Hopefully nothing was stolen. Edit: now adjusting to one star. After reading the other reviews about how they messed up people's cars from putting too much oil or over tightening the oil pan or oil filter causing $300 damage now I feel stupid for going here and will be getting my car checked on Monday to make sure they didn't damage any seals or over fill. I'm legit scared that they might have hurt my car now. Also for $100 they didn't even rotate the tires. This place is a total scam and rip off taking advantage of people. Do not go here unless you like to be treated like crap, want your car to leave in worse condition than you brought it and love to overpay for simple services. They are not thorough and the service is absolutely terrible. read more

Wish I would have read the reviews before I showed up here. Started out ok. A polite young man greeted me. (But not following CDC Covid guidelines). Evaluated my car, took the VIN three times. Then comes back and gives me the typical options for an oil change. He then quoted me $89.99 for a full synthetic oil change and filter. I handed him a $15 off coupon and ask if that will come off the total. He says yes. They do the oil change. So I'm thinking my bill will be $89.99-$15 plus tax. Another gentleman comes over and says they're all finished and the charge is $122! I said, I'm sorry, I'm not paying that. I was quoted $89.99 and no one said anything else until this charge comes. He then gets Gus the manager. Gus starts explains all of the up charges...extra oil,extra filter charge, etc. I told him that's all very nice, but no one mentioned any additional charges until you were done. He starts telling me that I don't understand the math..ridiculous. He then got very disrespectful; patronizing; started referring to how much my car cost and that I can afford this. Then he starts to shame me into saying that I should just pay the extra cost or that he'll have to cover it. He even pulled his wallet out and started waving it around. At one point he told me to just leave. I'm dumb founded. I very willing to pay for the service as I was quoted, but don't appreciate or feel responsible for charging me considerably more without discussing it with me first. He finally charged me as I should have been charged and I left. All of this took 20 min longer than it should have while people were waiting. Don't appreciate the manager's insinuations, tone, etc. All very much agree with the other reviews. As all of this is happening, several people without masks, approached, open my car door and spoke to me. I asked them to please keep distance and they responded by saying, "I ain't got CoVid." read more

Came here looking for an oil change, and received a full on inspection and was much quicker than expected. The manager Gus was very kind, and took the time to explain services and recommendations without trying to up sell me, as well as topping off any low fluids. Overall had a great experience and even learned a few things, will definitely be back! read more

Great service! They do a great job at this location. They do a full inspection with their oil change and informed me that my brakes were getting low. Not only did they let me know they showed me! I trust this business because they allow you to see what they are doing and they are great at informing you on the benefits of their services. I bought new tires also and they come with free tire rotations! Every time I go in for a oil change they now rotate them for free and I don't have to make any extra unnecessary stops. This place does a lot of services, it's great to have one shop I can stop at that does everything. Great service read more

Jiffy lube #2279 on Power Rd and Broadway...Do NOT go here!! Manager Gus is horribly rude especially to women. After approaching for the first time, in a snyde voice he asks "what's the problem?" And it just went downhill from there. I had to show him how to read the dipstick because he was reading the wrong side and telling me the oil was full when I knew it wasn't! Horrible horrible place and the worst customer service ever!! read more

This location is downright dishonest! I pulled up my 2010 Honda CRV for a quote on a non synthetic 5 quart oil change. I was quoted $51.99 by the mechanic. I said "great" and gave him my keys and headed to the waiting area. A few minutes later with my car hood open and up on the block, I was called back for my personal info. Then was told the cost would be $85 for non synthetic and over $100 for synthetic. I told him my quote, and was told they couldn't do it for that price. I immediately had them take my car off the block and left. These guys are professionals at the bait and switch. Don't trust them and stay away from this place. I don't mind their price but won't be lied to. read more

When to get an oil change excellent customer service open my door for me when I pulled up explain the prices also walked me to the lobby and they opened the door for me manager Russell was great excellent customer service the techs their did there job properly quick and fast just like the name Jiffy Lube I highly recommend this place to get Auto Repair oil change anything you need for your vehicle and they will take care of you read more

Jiffy Lube - Oil Change Stations Near Me - Mesa, Arizona

These guys know their stuff! Quickest oil change ever! Yes, they up-sell. Yes-everyone upsells. They have to, and if you've ever worked in a place like this you know they have to. They did not pressure me to buy, just told me how much it would be if I chose to. Very professional and polite! read more

I called this place last nite and was told to be there by 7:30 am to get my oil changed in a hurry. When I got there I was told there weren't any workers there and they couldn't change my oil. I waited until 8:00 am then went to Pep Boys. This place needs new management! read more

pretty cool place. was in and out pretty quick. Customer service was okay. I got my oil changed and was out of there and thats good enough for me,lol read more

Jiffy Lube - Waiting room - Oil Change Stations Near Me - Mesa, Arizona

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Waiting room is not very comfortable. Too busy on a Friday be prepared for lots of upgrades. Good luck with just an oil change. They are good and fast just keep at an oil change only. read more

Jiffy Lube - Waiting room - Oil Change Stations Near Me - Mesa, Arizona

We missed our appointment at Firestone and we needed an oil change and fuel pump. Jiffy Lube gave us Quick service on our Chevy Duramax!

So I get a coupon for $19.99 at Jiffy Lube... and I literally spent probably 45 minutes of my morning trying to go to a Jiffy Lube and get my oil changed and all of them all started out with the same spiel well it's going to be $45.95 and a $2 service charge to even service your vehicle and you're probably better off going somewhere else and I'm just like flabbergasted that literally three different Jiffy Lubes were trying to convince me not even spend a dime at their store or use my coupon or anything I didn't even tell him about my coupon until the very end of the conversation and they were like oh you have a coupon cool. and their customer service is horrible never ever go to Jiffy Lube I am so annoyed with them normally I don't do posts like this but I guess it's cuz I'm getting older and nuttier but man Jiffy Lube sucks don't ever go to them I never will! read more

Really poor wait here at jiffy lube highly disappointed. I just needed a new battery after purchasing a faulty one from them and they sat me in the waiting room for 20 minutes before anyone came to give me any explanation read more

Let me know what was going on didn't try to up charge me a lot and gave me a discount also James was very friendly definitely would go back because of James service read more

Went to have my brakes looked at and Gus the manager was super friendly and kind with a smile on his face at all times. Had my brakes changed by James and he was super patient with my questions and answered all of them. Definitely recommend this place. read more

FIVE STAR SERVICE! I called ahead to see if I needed an appointment & I didn't came in and got right in. They were very pleasant to work with. Attitudes were amazing and really made me feel like they appreciated my service. Friendly staff, speedy service! 10 out of 10 for sure! Thank you guys so much :) will be back for my next oil change! read more

this place feels like a scam!!! way way way over priced. This place has got to go!! nearly three days after and my oil light comes on and the car feels like it never received it. Definitely will not be coming here again! read more

Beware of this place. Went for an oil change, first they tried to tell me I had a taillight out. It was not! Tried to tell me my air filter was very bad, but it was replaced 3 week earlier. Then tried to say my radiator cap was holding zero pressure. Lmao. Been driving for over a month. Guess everything you said was bad isn't. Jiffy lube has been busted with hidden cameras before doing this same scam. Featured on the news. read more

Terrible work plan here all around. During this quarantine everyone is doing what they can with safety and service, I thought. I called ahead and asked if they were busy and they said no, bring it in. I pulled in front of the open bay and sat for a few seconds. There was a sign that says" We'll take it from here". I got out and went to the door and it was locked. I walked around to the bay and a guy said "can you get back in the car". Understanding the request and the times I gladly complied, thinking why they would not cover the signs saying we got it. Or even a 'please stay in your car' sign somewhere. I ended up pulling the car in and stayed in it through the process. I had a $19.99 oil change coupon and gave it to the younger guy. He came back and said it would be $33.xx. I asked what about the coupon, he said the tax is on the original amount. $8.xx tax? He is doing what he has been instructed to do and say. I just said do it to get it done, knowing I was getting scammed a little in the process. A minute later this guy I assume to be the manager walked up to the window and said very roughly to roll up the window to eye level. I said I would be glad to, but no one had asked previously. After they were finished, the same bullyish manager walked up and said it would be $36.xx. I said I was quoted $33.xx and would be glad to pay that. He smartassingly said he had $3.00 in his pocket. I said great, you pay it. The younger guy said to meanager it took the lesser amount of oil than he thought. I got out of that place and will never go back. They must rip the elderly in that area off badly, taking advantage of each customer in some way. When you normally charge $90.xx for an oil change, it must be hard to honor a company coupon for a good price for the consumer. Avoid This Place! read more

Came in to get an oil change as my oil change reminder came on, I pulled up to the first bay as I was waived to it a Gentleman wearing a mask and following CDC COVID 19 guidelines greeted me with a good tone and smile, he said his name was Gus and what he could do for me? I stayed in my car and they guided me in, I felt very safe with everything going on right now, and they had me in and out in about 20 minutes, extremely convenient and safe, I know Jiffy lube has never been the cheapest option but I have never felt a disservice or taken advantage of, I will continue to bring al my family vehicles in to this location because of the manager Gus. He is awesome!! read more

My day tends to be pretty busy with a 2 year old at home and working full time so when I showed up at 7:30 am to get an oil change done I didn't expect it to take an extra 20 min to even open let alone how long it took to get my oil change done read more

Rip Off Scam Artists!!! Just went in for a simple Lyft inspection. I was told that my car would fail because the brakes were bad, and he had an estimate for $595.00. I told him that I had just gotten the car serviced 3 weeks ago at the Kia dealership and my brakes were fine. I showed him the Lyft form and asked him where it asks for the brake inspection; he asked me where I got the form. I told him I just printed it off the Lyft site; he then told me it has to be an old form and is wrong. He then charged me $23 and gave me my receipt. I told him I wanted a copy of the Fail form they had. He gave me a blank form that has "Rasier" up in the corner where the Lyft name should be. I told him I wanted it filled out and signed...he didn't want to sign it so he had some other guy look at it and sign it..scribbled a signature that is not legible...guess they don't want the authorities to knw who is scamming and who isn't. Be very leary about this joint...I know they are ripping off the retired folks; here for the winter; that are bringing their cars in for service read more

So I drove to this location since the location at Higley couldn't rotate my tires as their tool was broken so I drove over to the Power and Broadway location so I could get the rotation They tried to up sell me on an a/c filter I just replaced 2 months ago. I did buy the engine air filter which they said was $20 and then the bill was actually $28.99. So when they said it was done he mentioned they vacuumed the car for me.; which they clearly didn't do. they didn't rotate the tires!!! Which is the reason I went to that location. They offer to take the care back in but it would be another 45 min wait. Proceed with caution!!!!! read more

I usually go to Gunnell's to get my oil changed but my wife and I just moved and this Jiffy Lube was the closest place. So I sent my wife there to have her oil changed and tires rotated, and when she came home she brought me a bill that was over $80. EIGHTY DOLLARS!!! She only had them do a routine oil change and a tire rotation! For one thing, any other service station will do a rotation for FREE if you are doing an oil change at the same time. Apparently it will cost you anywhere from $20-30 at Jiffy Lube. I went back to talk to the manager about the exorbitant prices and he explained to me that Jiffy Lube techs go over the prices with customers beforehand (something that was not done with my wife). After explaining that my wife DID NOT approve an $80 service fee, he told me he wouldn't give us refund and that I would have to call their corporate office if I wanted to pursue it further. Terrible customer service and lack of listening. If you want good prices for an oil change, go to Gunnell's. Maybe it won't be as quick but it will cost less than half as much. Needless to say, I will never go to Jiffy Lube again. read more

Great service so fast and easy can't wait to come back