My husband and I purchased our brand new 2014 Mazda, from the moment we arrived, we were greeted by several different sales men, all were very friendly! Our experience was great thanks to Art, he had the expertise we were looking for! He made the whole process easy & didn't hesitate to explain any concerns we had, his knowledge & experience with Mazda vehicles was so helpful! He was not there to try to make a sale, he was there to help us with all of our needs! We will definitely be back, he was so friendly, he even shared his snacks with us :) We left feeling confidant in our purchase, we will refer all our friends to Art! read more

ZERO SERVICE! They got your money and kicked you out to the curb! If there is a negative star, they are totally desert it!!!!!! A few days after I got my car, I found out the CD player did not work. I went back to them. They said I didn't buy their insurance. They have no responsibility to it. Then a week later, I car was dead. I spent hundreds of dollar to trace the problem due to electrical leakage from the radio unit. Few weeks later when I received my title, they got my name wrong when they filed it. They have not done anything to fix any of my problem from this car and they do not seem to care at all. Once your money out to them, you are on your own. read more

Terrible sales team. Was trying to find a particular Mazda trim and the sales woman had no clue what I was talking about. I told her the dealership is a 2 hour drive from my house and she guaranteed that they had the car I want, in stock. Just below I left I wanted to check on their website and found that they didn't have the trim line I wanted at all, in stock. She just wanted to get me into the store - very bad sales tactic. Will never deal with this company. read more

I recently purchased a 2012 mazda 4weeks earlier out of town and on one Saturday morning my car wouldnt start when I put the key in the ignition. I called Cardinale Mazda service dept for guidance and assistance on what I should do to solve the problem and was EXTREMELY DISAPPOINTED. with the response I received from them The only answer to me on what best to do to determine why my car wouldnt start was to have it towed from Carmel to their dealership in Salinas on Monday!" Luckily a neighbor asked me "Why would you want to have your car towed to Salinas before having something simple ruled out, such as having your battery checked ? My question I ask myself is why would a trusted dealership service-person not ask me if I had FIRST had my CAR BATTERY CHECKED to see if it needed to be jumped or replaced BEFORE GOING THRU THE TIME & EFFORT OF HAVING MY CAR TOWED TO SALINAS ? As it turned out, I called AAA and a very nice man came out , tested my battery and determined my overhead light had been left on and drained my battery. The battery came to full charge in a short amount of time and I simply left the car running for 40 minutes to ensure an adequate charge. I have had no problems since, fortunately for me and unfortunately for Cardinale Mazda!!! read more

Astonishingly expensive for service (despite the little market comparison of a few items on their board). They seem to do an a la carte approach vs packages. Over $1200 for 60k Service on a little Mazda2? Seriously?! Needless to say I cut out some items that I can get done at Oil Can Henry's for 1/4 the cost. I was very surprised that for a major service they don't top off your coolant even when it's low. On seeing me surprised and annoyed about that, after some time, they finally did begrudgingly fill it, for which I'm thankful. But sheesh, what simple but important missed opportunities to leave customers with a positive experience! They did do a very nice job with a complimentary car wash, even the tires were glossed up! A very nice touch. I don't think enough for me to go back however. read more

My wife and I came to cardinale Mazda in search of a Mazda CX-5. We worked with Ivan and his manager Brian. Both put in the effort to ensure we walked out of Mazda with a good deal. Both weren't pushy or aggressive trying to sell us vehicles and push maintenance plans and so on which we strongly dislike. They seemed to be real with us, and that made the experience incredibly easy and pleasant. We recommend the Ivan and Brian team 100%. read more

Had a bad experience with parts and service, talked to the Manager he addressed the issues and assured me future service would be up to par. What more can I ask for I'll give them another shot. Glad this got worked out! read more

We bought a 2015 VW Tiquan from them. The negotiations were particularly painful. We disagreed with the options on the car. Then they printed what looked to be an official KBB document that listed the VIN of the car at the top and the KBB disclaimer at the bottom. This document listed factory tinting and keyless entry - the tinting on the car was not factory and the car does not have keyless entry. In fact the tinting was illegal, I was pulled over by a cop while driving the car the very next day. Mysteriously their KBB price was $800 more than my KBB price. I see now that it was based on features listed in a bogus document that was created by them, not KBB. They agreed to remove the tinting but not to reimburse me for the tinting itself. So we ended up paying for factory tinting that is not actual factory tinting AND now only have 3 of 5 windows tinted. These guys put on the happy face and pretend to be your friend, but in the end they're just your typical untrustworthy car dealership. If you decide to enter negotiations with them, tell them shove their fake KBB doc where the sun doesn't shine. read more

I purchased my new Mazda 6 in September and I was very happy with the customer service upon purchase. My sales man Victor was very professional and tentative. I can't fully complain because I received great service during my search. However after purchasing my vehicle, I have left 2 messages on different occasions for different reasons and I didn't get a call back. It's really difficult getting someone to answer the phone there. I called about 8 times. YOUR CALLS WILL NOT BE RETURNED NOR ANSWERED. It's very unfortunate that as a customer your needs are only met upon purchase. 3 months in and I absolutely love my car. I do not regret my purchase. I only regret the location where I made business. I will be reach to other locations when I need assistance. I think it's completely unacceptable for a customer not to get a call back after leaving a message. Please improve your customer service. read more

I was treated very fairly at cardinale Mazda, even though it took 2 trips they accepted my all cash offer. They were also very transparent with the car, offering me a car fax and plenty of time to test drive the car and go through it. An added plus was the sales guy Brian called several times to make sure I got my registration, pink slip and license plate. Overall I would do business with them in the future and send friends and relatives. I love my sonic and it runs great. Plus it's not a previous rental so I know it was treated right. read more

Do not take your car here for any work at all. They are a bunch of liars that will mess up your car and then pretend it wasn't them that did it, and take no responsibility for anything that they do wrong. I would recommend buying your car here- we've bought 3 here and the staff at that end are amazing. read more

The team at Cardinale Mazda has ALWAYS given my family and I the BEST service! Went in for a routine service appointment, was greeted and assisted immediately! They even took and picked me up from work!!! Thank you everyone!!! read more

I just leased a 2015 CX9 Touring from Moises. He made the whole process a breeze from answering my millions of questions, to working extra hard with the super great finance guys to get my loan approved (which I know wasn't easy with my low credit score). I love my new car so much and am so grateful to Moises and all the guys over at Cardinale Mazda! I can't recommend them enough! read more

Cardinale Mazda - My new car from Cardinale Mazda! Thanks Moises! - Oil Change Stations Near Me - Salinas, California

i came here about a week ago on the weekend planning on getting my first car and i am honestly happy. Javier Arce was the salesmen who helped us out he was very helpful and friendly he understood what we wanted and gave us a good deal im very happy with my car i love it and i honestly recommend you guys to go to cardinale mazda and ask for JAVIER you wont regret it. im most definetly coming back for our second car thanks javier :) read more

i came here on a weekend planning on getting my first car and im honestly happy. Javier Arce was the salesmen who helped us out he was very helpful and friendly he understood what we wanted and gave us a good deal im very happy with my car i love it and i honestly recommend you guys to go to cardinale mazda and ask for JAVIER you wont regret it. im most definetly coming back for our second car thanks javier :) read more

I will never regret buying the car i did. It is awesome, the people that work at Cardinale Mazda are caring and they made me feel right at home. They gave me great customer service! overall it was a good experience -Thank You Art read more

I had such a horrible experience here a few years ago, I will not ever buy a car here again! I took my 4 year old Mazda 3 in for new breaks the day after Christmas. I dropped it off and came back about 2 O'clock in the afternoon because they called me and said it was ready. It cost me over $200 to get the breaks done. I started driving away from the lot and as I approached the stop light which is only like 200 yards from the dealership, I applied some pressure to the break to slow down. My car started jerking around like I was pumping the breaks. Damn it! I turn around and go back and explain to the service manager Jeff what was going on. He takes my car back to the shop because he said the guy must have forgotten to do something. So I go sit in the waiting room. An hour goes by and Jeff comes out and says " I'm sorry, we are going to have to rent you a car". Why I asked? We don't have enough time to fix your vehicle before we close. DAMN IT!! He asks me to go back to the room and he'll come and get me when the rental car people arrive and take me to get a rental. So I wait a another 45 minutes and they finally show up. I'm already angry because I have been there since 2pm and it's already almost 5pm. So i get into the van they picked me up in and you know where they take me?? Across the street!! I could have just walked across the DAMN Street! It would have taken me 30 seconds. But no, I waited 45 frickin' minutes to get driven across the street. I am just livid now. The girl at the rental place asks me what kind of car I drive so I told her. She says, Oh that's a nice car. I'll get you something similar. What do I get? A Frickin' Suzuki Firenza!! A horrible piece of crap car. I go back to Mazda the next day after they call me and say my car is ready. He apologizes for the inconvenience. I don't say a word as I am still pissed off. I start driving away again. As i start to apply the break, it starts making a sound like something is slapping the against the car when I apply the break. Son of a ....!!. I head back again and talk with Jeff. He's says something must have some loose. I again wait in the room. He comes back again and says I'm sorry, we have to order new rotors for your car. Son of Bitch!! Come back tomorrow and we will for sure have your car ready. Well, they finally fix the problem. I ask if I can get reimbursed for my vacation time at work that I used to keep coming down here. 8 hours by the way. He says he can't do that but I will give you some free servicing on your car the next couple of times that you come in. I will make the notes in your file in the computer so there won't be any trouble. Well guess what?? I come in a few months later for servicing and Jeff is no longer working there and he didn't make any notes in the computer. That's why I will never ever by another vehicle there again. read more

Woohoo! As good as it gets!! This is not my first Mazda car purchase but my fifth. If you want the best service, deal and want to create an amazing relationship with this amazing sales team. Hector is the manager and has been extremely helpful about my needs in a car without being pushy while getting me the best deal. Thanks for looking out for me hector. I love my new cx5. Forgot to mention that my friend is also on his 3rd Mazda purchase from Hector since I recommended him and has been extremely pleased with the entire experience. read more

Strangely enough, I actually had a great experience buying a new car. I had been looking around for awhile and finally did a test drive out at Cardinale. After driving the Mazda 3, I knew I was ready to purchase it. However, I was also looking for the best reasonable price. I did my homework and contacted several dealerships around Monterey and San Jose. Cardinale ended up matching the lowest price which was my target number. Anyway, the actual process went well. There wasn't any pressure to buy extra insurance or rust-proofing. In fact, the two salespeople (Hector and Angel) were both very laid-back and kept their end of the bargain with the price we negotiated. 90 minutes later I was driving off the lot with the exact car I wanted at the price I had requested. All in all, it was a very good experience!! read more

I went to Cardinale Mazda as I was looking to buy a new car but not necessarily knowing what kind of car I wanted. My salesman Miguel took his time showing me everything I said I liked and taking me on test drives. He was knowledgeable and answered all my questions to my satisfaction in a clear and concise manner. Miguel, Beto, and Hector and all the staff at Cardinale bent over backwards to make it a fantastic experience and gave put me in vehicle of my choice at a fair and honest price. I couldnt have asked for a better experience for my first time financing a car. I will always be loyal to Cardinale Mazda and you can't go wrong bringing your business here. read more

Randy was my salesman on a new Miata and he was a gentleman and was honest, enthusiastic yet driven. I called just to inquire about Miatas and within a couple hours I had agreed to purchase a car at a great price. They even delivered to my house in the central valley which was icing on the cake. Since I knew what I wanted they understood that and skipped all the monkey business of an old fashioned dealer. I would imagine if a customer needed to hand holding and recommending they could probably adapt to those needs too. Overall a great experience, honest, and a great price to boot. Thanks guys! read more

I got a cx9 from hector and i love the way it drive. This is one of 5 cars that i have purchased from Cardinale and they always treat me like im part of the family. Great service and easy to do bussines, Cesar and Raymundo will take care of all your car needs. read more

I had a very bad experience trying to buy a new car. The sales person seem nice and told me that he was going to get me a good deal. When the manager came he offer me $200 off the MSRP with s high interest rate, I been buying cars for forty years and never paid anything close to the MSRP. This is definitely not the place to buy a new car. read more

If I could give this dealership 0 stars I would. If you have your heart set on buying a mazda model, please go elsewhere. Their salespeople and manager alike are overly pushy, aggressive, and rude. They have no concept of customer service. read more

After making a call to Mazda Headquarters my remote was replaced. I would like to say that Steven, Alex, and Evelyn are awesome. I have dealt with Steven a few times and he is very polite, and easy to speak with. I have have only spoken to Alex one time, but he is also very helpful as well as nice. Evelyn is also a very nice person to work with. However, the person who makes the decisions should realize that a person can't always have their car serviced at the dealer. I for one since I don't live in Salinas, that means I would have to take off from work and then drive 30 mins. read more

Had a very bad experience with this dealership. Got my CX9 sales person Art was nice and all that convinced me to get this car which is nice...but the day 5th it start giving me problem and weird noise coming from the engine.....took it back to service and they keep telling new problem keeps coming up. Told Art the salesperson about it that he sold me the car that is not good he said calmly "well I just sell car..." not so nice.....if you sell car you should know the quality of stuff you are selling....Already 10 days my car in the dealership and work is not yet finished.....Not recommend buying car here...glad it was certified otherwise I don't know how much money I have to spend for this lemon! read more

The worst auto buying experience I have ever had. Not only did they lie about the car I wanted to buy, they tried to sell me another car, knowing I didn't want a manual transmission. They told me the automatic was already sold. I found another one hidden in the back. They're trying to sell the older stock of cars nobody wants and add on extra fee's to the cars that are in demand. I would not even rate them as a 1 star, but that's the lowest rating available. Run, don't walk away from this dealer. read more

Bought a Mazdaspeed3 here. My salesperson was knowledgeable and was as fair as a salesman can be. I was satisfied with the purchase, but the service is questionable. It's a bit hard to get an appointment because they give you the runaround from the main desk (shared by volkswagon/mazda) to the service department. read more

I came here earlier in the day because I was interested in a Nissan Frontier Cardinale Mazda had for sale. I had been speaking on the phone/email with their internet sales rep, Art. It became clear to me within a matter of minutes of arriving at the dealership that Art had no clue about any features/specifications of the vehicle. I asked him if he could find someone that did. Eventually I was introduced to someone that used to sell Frontiers. He took over the majority of the talking for Art and explained features. This guy was polite, and knew what he was talking about. It also became clear to me that some of the features that were mentioned on their website were not on the vehicle (lifted, not in excellent condition, had a dent and scratched rims, armrest was worn, etc.). Art put an offer a out that I refused. They asked me for a counter offer, I gave them my price. The best they said they could do was 500 above my price, without fixing any of the things I previously mentioned. They would not even give me a full tank of gas. After about 2 hours, I ended up walking away. They need to shape up before they get my business. TLDR: False advertising on the features of the vehicle, sales rep didn't know what he was talking about, manager wouldn't give me the (reasonable) price I wanted. Hopefully this will give someone insight into the business before they go here. On the plus side, most of the staff are polite and friendly, with the exception of Art and Hector. They did not help the transaction at all. read more

I bought 3 Mazdas from Oaktree- all three times the sales process was lengthly and disorganized. My last lease renewal took a 5.5 hours. When I moved to Aptos, there was no way I was going to brave Highway 17 to deal with this BS. When my lease was ending, I knew I wanted another Mazda. Salinas was about the same distance but an easier drive. RJ at Cardinale made me realize I shouldn't have put up Oaktree for a second. I called in advance and he was ready for me and the transaction went quickly and painlessly. We were out of the dealership within an hour and a half. Thanks RJ & Cardinale. read more

Do not spend your hard earned money here. These salespeople here are horribly rude and pushy. They do not deserve your business. Worst dealership in the automall read more

Never buy anything at this dealership.the worst experience I've ever had. Especially don't buy extended warranty, they are liars

Thank you Art & Mazda for selling me my Mazda! I am very happy with my purchase and your very sweet service! I highly recommend checking out a Mazda if your buying a new car! Ask for Art! :) read more

Mazda announces a recall. We call to make an appt to come in to get the parts replaced. Service person says "no appt necessary - just come on in!" We take time to drive 30 min there and leave our jobs for an hour to drop off the car. We get to the dealership at 9:30 am only to be told that we don't have an appt and they have too many cars in service that day so they can't service our car. I've wasted an hour of my time and an hour of my spouse's time and ITS MAZDAS RECALL TO BEGIN WITH! read more

Brian made buying my first car a great experience! He made sure that I walked away with a deal I was happy with and took his time to show me the features of the car I purchased (which was a Lexus, not a Mazda). I would highly recommend meeting with Brian for your car buying needs. The rest of the saleteam was also very friendly. Thanks, Cardinale Mazda! read more

I bought a car from here . Don't recommend what so ever . The guy who sold me the car was JAVIER ARCE he's a sales consultant there I called because the key they gave me the first one just stoped working after a month so like whatever I use the second one looked like it's been broken and glued back on there was sloppy ass glue all over the place looked a child glued it back up . and after 9 months of using the broken ass key it finally falling apart ! And they seem to not give a damn at all . They feel like I should have brought it up earlier . Like it WAS a leased car BEFORE i bought it I'm sure you inspected EVERYTHING I'm 100% sure you knew you gave me a broken glued back on key and now they don't wanna fix it . . .. -10 starts read more

No hassel dealership. I went to various dealerships and I came back. Ask for Beto. Ill say if they had their cars(used) a little cleaner in the inside I would have just stayed and saved a couple of trips to other dealerships. Their cars are price the lowest. Very happy with my Mazda, took me three months to decide on a car. I went to seaside Cardinale and can say a complete waste of time felt rushed so I drove back and made a deal, their prep time and signing of paperwork is fast. They listen to my offers and respectfully replied and offered similar cars. What I liked the most is that they where honest about their cars no pressure NO gimmics. read more

jay-r and luis rock! i purchased my mazda 3 from cardinale mazda because the car is outstanding, the amount i had to pay was not outrageous, my valuable time spent in the dealership was only slightly excessive, and the financial part was easy. i drove the car twice. i received at least three options for financing, including a lease. the interest rate i pay is completely fair - my credit union could only match it - they could not beat it.. so - why not 5 stars? it took a while, including a few phone calls, to get the deal i wanted, my original sales guy vanished without a trace.. i left with a terrific car, two great new car contacts, and a big smile, read more

We have been attending Mazda Cardinale for all our service needs since 2013 and continue bringing back all our cars for regular check-ups. Stephen Poma and Team have always made us feel so comfortable and safe thus why we keep coming back! We would recommend anyone to bring their car here. Mazda cardinal service is reliable, professional and top quality service. Thank you so much Stephen and Team for your continued dedication to excellent costumer service. read more

I bought a certified pre owned routan van I really love the service amd the freindly staff I have recommended all my family and friends to them. The finance was a breeze and we big our services for free read more