Food was stupendous. Would have received a 5 just for the food alone. The reason for the 3 stars is for the service.
A friend and I were walk-ins last Tuesday (March 5). It wasn't busy, in fact, the wait staff were off to the side talking amongst themselves to each other which later added to the frustration.
We were in the area to attend the Jean-Michel Basquiat showcase exhibit at the Gagosian.
The hostess put us in a small booth. (Which wouldn't have been a big deal if it wasn't for the fact that my dinner companion is 6'3, and me being 5'8. Our knees were touching.) The host continued to seat others in the larger tables. (We understood that we were walk-ins but the hostess continued to seat other 2-tops into bigger 4 top tables after us).
Our server never approached us and instead attended a table next to us and another walk in. (I know it was a walk in because we had small talk when we were walking in to the restaurant with the other table who was seated in a bigger table than us).
We watched as the other table sat after us was given water, had a server approach, them, and was even given an appetitezer.
During this entire time we weren't asked if we wanted a drink, appetizer, or entree. I was quietly getting irritated with the lack of any service and during this long period I let my other party know that we should just get something small and maybe eat an entree and get a drink at another restaurant after the JMB show. (I had originally wanted to try the skirt steak and the special margarita).
I finally was able to flag the server down who let us know she would be right back. We hungrily waited. When she finally came to our table, which was by the kitchen and close to the servers station, she asked us what we wanted to order. We ordered 2 glasses of water, a coke, the ceviche mixto, and the carnitas. The server seemed annoyed we didn't order cocktails because she repeated "Is that all for drinks?" after telling her "no thankyou" after she already asked us if we wanted a cocktail.
The food runners were amazing, in fact the ceviche arrived before our drinks (water and coke). When the ceviche arrived we noticed it only came with four chips (2 each), so we ordered more with the server. The additional order of chips never came until we asked the food runner for chips, after asking the server twice. The chips came near the end of our meal after receiving our entree.
The food runners were on point! Refilling our waters, coming out with the food in a timely manner.
It was frustrating to see the server pay so much attention to the older couple sitting across from us and the other walk-in table that we had light conversations with earlier. I'm not sure if we were given less attention because we were younger, or that I was wearing "arty" jeans. We just weren't given the time of day.
Let's move on from the service. (I'm still contemplating making a tiktok on the experience).
The food was spectacular!!! The ceviche wasn't overloaded with too many Ingredients. The recipe is exactly what you expect of a good ceviche. Highly recommend as an appetizer! The actual ceviche serving proportions are extremely generous. (Just order some more tortilla chips on the side when you make the order).
The carnitas melted in your mouth. It was slow cooked to perfection. The pork shoulder meat was moist, just the right amount of fattiness and extremely tender with just the right amount of spices. Will go back for this dish alone. We ended up ordering some flour tortillas to enjoy this shared entree that we turned into an appetizer.
If we were given the time of day would have definitely ordered more items. Will come back but will be making a reservation in hopes of a better experience. read more