I stayed at the Campbell House Inn with my husband and teenager since we were going to a nearby Pumpkin Patch (an annual event for our family). We live in Washington state, but drive through Eugene about once a month on our way to visit family on the Oregon coast. I was excited to try something new, besides the normal corporate hotels we stay in.
When I called to make the reservation, the girl on the phone was very helpful! I told her what we needed and she assured me the room we were getting would accomodate our family. I asked her for several price point options, and went for the nicest as a treat for our family. I was told it was a two bedroom suite. I tried looking up pictures online and couldn't find more than one, which didn't really paint an accurate picture of what it looked like.
When we arrived, the girl at the front desk walked us over to our room (Room #315, the Stephan). Along the way, I asked if there were any cool facts about the history of the room or the house she could tell us (for the sake of my daughter who was very interested). The employee didn't really seem to know much, other than it was built in 1892 and that the main house was said to be haunted. Okay, no big deal, she was nice otherwise!
When the three of us entered the room, it was obvious right away that it was not a two bedroom suite. It had one bedroom and then a very small living room with a pull-out couch. The decor was very early 90's chic (meaning 1990's, not 1890's, which might have been nice given the setting). The bathroom had a trailer park style shower in it. Overall, it looked cheap and rundown. There weren't enough towels for the three of us, so we called down to the front desk and were promptly given more. So, despite the less-than-impressive room, the service was good.
However, later on in the evening, we realized that we hadn't gotten the wifi password and we needed a wine bottle opener. When we called down to the front desk, the phone just rang and rang. We then called the after hours number provided and it too just rang with no answer. Our needs weren't dire, so we just went to bed.
Then the train rolled through, blowing it's whistle repeatedly. I'm not sure where the train tracks are in Eugene, but it sounded like they were right outside our window. This happened multiple times during our stay. In addition, there was a lot of noise from the other rooms around us and just outside our building. It was loud! I can't believe I didn't see this is other reviews before I booked the room.
In the morning, when we woke up, we went to have our complimentary breakfast. It took us 20 minutes to even have someone come up and take our order! If it was busy, I could have understood it, but the staff had seen us and told us to take a seat whereever we wanted in the dining area. There was only one other guest in that area and he wasn't eating- just working on his laptop. When the employee did finally approach us to ask what we wanted to drink, she was very short with us. I asked if they had mimosas, and she snapped back that our options were orange juice or water. I thought this was weird because I remember free wine being a part of the package of staying there. When she came back to take our order she said our options were pancakes or eggs. We all chose pancakes. What was brought out to us after a long wait was pretty sad. I was looking forward to the gourmet meal they had talked about on the website and what we got was nowhere close.
So, basically, I'm giving Campbell House Inn a less-than-positive review because I feel like they don't live up to the reviews I see online. They definitely don't warrant the pricing and star rating! We will not stay here again on our drives through Eugene, and frankly, it will be a while before I'll be able to talk my family into staying at another b & b after this experience. read more