It's the only place I want to stay when I visit my son at school. Great service, clean, friendly…read morepeople. Love it.

We travel a bit and have stayed at many different places. Th Inn at the 5th in Eugene is definitely…read morein our top 3 stays. Complimentary water and snacks in the lobby are so nice to come back to at the end of the night and the pastries that are there to greet you in the morning, especially the poppyseed scone...YUM!!!!! Such a unique and cozy place, comfortable rooms and a VERY impressive staff that gives exceptional customer service with a smile. We have already decided we will be back for another stay!!

We arrived late afternoon, hot and tired after a long motorcycle ride through the mountains on…read moreforest roads. We were greeted by a friendly interested host who, seeing how hot and tired we were, promptly offered us a beverage. Beer on tap! The best Japanese lager and a glass of white wine was just what we craved. We humped our gear up a short flight of stairs to a room around the corner on the second floor. Beautiful! Clean! Comfortable king bed. Quality engineered hardwood floors, no plastic here. Wood ceilings and pine open closet neatly organized with plush white towels. Thoughtfully appointed room in modern colors that complimented the wood and white linens. All of it, ample space, color coordination (even the old style phone matched the fridge and microwave). But the bathroom was amazing. Beautiful tile work, walls and floor. The plumbing fixtures look like "steam pump" style in brass. Nothing was missed here. Everything matches. Clearly the owner takes great pride in this motel and has gone above and beyond to make their guest's stay remarkable and memorable. Needless to say, we are impressed and so pleased to find this gem. We highly recommend the Timbers Motel. We will return.

This is a wonderful find. We stayed one night and enjoyed a retro chic, comfortable room. It was…read morean easy walk to a variety of restaurants (Osteria DOP is very good) and bars. We felt safe walking our dog around the area in the evening or early morning. The breakfast was hot and delicious. On our two week driving trip, that breakfast was probably the best of all our stays. We met the owner and she was kind and helpful. Next time in Eugene we are staying here

I have lost count, but I believe I have stayed here 5 or 6 times over the past few years. The staff…read moreis always top notch. Everyone I have ever dealt with has been spectacular. The breakfast is excellent and I travel quite a bit! The bar area is small yet pleasant to relax and have a cocktail. I can't say enough about the location. Several terrific dining options and a Trader Joes all within easy walking distance. Downtown is a whopping 5 minute drive away. Follow the signs for check in so you don't wander around the empty lobby like i did my first time staying there. It's on the 5th floor, drive into the structure through the gates going up to the 3rd floor and take the elevator up to front desk check in. Recently had to cancel a reservation and they couldn't have been easier to deal with. I'm headed back for the holidays and will definitely be staying here. Side note: I notice someone did comment on how slow the elevators are. This is true, but manageable.

On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

The Gordon is in such a great location walking distance to so many yummy restaurants. The rooms…read morewere clean and had nice amenities. The staff was absolutely lovely especially the bartender at Gordon's tavern not only was the food and drinks super yum but he was a great vibe.

Great service, rooms and staff. Location a little rough though…read more Went with a group to Portland and the others had questions on charges on their bills. However, they were quickly removed

It was clean and everything worked in the room. I enjoyed the location also. Easy to get everywhere…read morebut not a loud or noisy area.

Staff was ready at the desk when I arrived. This building is being renovated, so portions are a bit…read morerough and parking is tight. This room is in pretty good shape. I'm getting on the road early, we will see if I get out before breakfast.

Horrible Experience - All Good Memories Erased I had stayed…read moreat this unique hotel once before and returned with fond memories. While the facilities were admittedly dated, the beautifully maintained grounds and charming atmosphere made it worthwhile. Unfortunately, last night's visit completely destroyed those positive recollections. We checked in around 11 PM and were sent to our assigned room -- a tiny, isolated space in the attic. It was unbearably hot and steamy, with no air conditioning or adequate ventilation, despite the rest of the building being cooled. The conditions were so shocking and unsafe that we turned around immediately, left without staying, and went to find another hotel. When we raised the issue, staff simply suggested using a fan. The only way to have endured the night would have been to sleep with the door wide open to the hallway, which was obviously not a safe or reasonable option. I will never return to this hotel and cannot recommend it to anyone. The lack of basic comfort and guest care is unacceptable.

There's so much I can say that's good about this place. The location is great the outside is…read morelovely. Inside it's a little bit rundown and grandma like. A room is clean but the chairs were not at all comfortable to sit and and read. I enjoyed the glass of wine when we first came everybody was pleasant. Breakfast was also well done but it's hard to give it more than a 3. 5.

We had a wonderful weekend in town for a wedding, very easy to book and very accommodating to us…read morechecking in late (plane got delayed 3hrs ughh) and letting us change to a late check out after a very eventful night. Super well kept and clean and about a 5-10min walk from downtown Eugene.

The rooms are always very clean, beds are comfortable, pillows are fine,hot water is plenty. The…read morebathtub is also very clean. The owners are delightful and I'm happy to support them. This place is a little gem. It's not fancy but it tics all the right boxes.

They were so kind helping us get our boxes sent off- We also…read moregot late check out and the front desk was really supportive and helpful! The room was really clean and the area was super convenient to everything we needed to get to.

It's a dorm turned hotel. Very strange. Overpriced dorm room. We have never pulled into a hotel…read morewithout an entrance. Confusing. You need to park in the back in lot, then go through doors to second floor to check into dorm area. Once checked in; sterile and cold dorm like presence. Staff are friendly. Room has work out equipment which may appeal to some. All amenities are cheaply made; the building itself is poor quality. Very IKEA.

The check-in was quick and friendly. The rooms were clean, the bathroom felt spacious, and the…read moreshower had solid water pressure. The bed was comfortable for a good night's sleep and I love the black out shades along small work station I loved the complimentary breakfast--eggs, sausage, pancakes, and oatmeal. The vibe in the hotel was relaxed, and I ended up extending my stay by two days. I'll definitely be back. Great value for what you get.

About 10 years ago, we used to live in Eugene. My wife has family that lives in the area and we…read morecome to visit on a regular basis. Usually, we stay with family. This time we decided to stay in a local hotel. We typically try to stay with the Hilton brand and chose to stay in this Tru location which is convenient to both Interstate 5 and stops in Eugene or Springfield. It is also convenient for those in town for campus related events at the U of O. We booked our stay online and as usual, checked in via the Hilton app. When we arrived, we decided to get keys from the front desk, primarily because our past experiences with using the digital keys to unlock doors has been a miss roughly 10 to 20% of the time. The entry, lobby and outside appears to be well taken care of. We stayed here for a total of five nights. Our experience was quiet, clean and comfortable, everything we look for in a hotel.

Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.