Requested a quote online and received a call the very next the day. Unfortunately, I received absolutely horrible experience speaking with the sales manager. He would not discuss any numbers and was already trying to sell me things I didn't need or ask for. After I mentioned past experiences, I've had at his dealership, he flat out told me he didn't want to do business with me. Horrible customer service. Buyer beware read more

Had Rebeca advisor , she was great , met the service manager who I thought was very nice and considerate of your needs , happy to bring my outback here , friendly staff nice prompt work . read more

Tried to buy a new car from this dealership. The good: They were helpful with a fairly quick OTD price on a vehicle. The bad: They were completely unwilling to negotiate down from their initial offer. I was then told good luck finding a better price. Then I received emails from several in sales. I responded to them all as they asked if they could do anything for me. I told them I would reconsider buying a car from them if they were willing to work with me. I was told once again to have a nice day. I'm done with this dealership. read more

As expected, they were constantly calling and text about my interest in a car. When they called to tell me they had one in, I scheduled a test drive for the next day. I even got an email confirmation! We both got off early to make the 45 min. drive (without traffic). The guy that we scheduled with looked flustered and I knew...they sold it the night before. Fine....I get that. Give a girl a call or email. I know you have my info!!! Called later to speak with a manager over the crappy service. When I say crappy, I mean not even an apology. He just jumped right in on selling me a car I had absolutely no interest in. To make it worse, the manager never bothered to return my call. I'll drive to another state for a car before I go back there. read more

I had been curious about the new Solterra electric vehicle and heard of a promotion that was going on. $50 for coming in and test driving one. Great. I made an appointment and in arriving was told there were only 2 available to test-drive. The more premium one, which is the one I was interested in, they did not have right now. I did the test drive and was told I would get a "code" from a 3rd party establishment for the $50 visa reward card and then need to give them the code to process the card. I did the test drive on a Thursday, received the code the next day on Friday and it said it expired the following day-Saturday. I alerted the salesperson, Maddy, that it would expire the next day. I was asked what the code was and told, "I will make sure it gets processed." 10 days later-nothing. I texted and told her I had not seen any reward card yet. No response. 7 days later. I text, "hello?" Her response, " Hello! I apologize I completely forgot to respond. We submitted your information to the company that promotes the reward cards, they don't come directly to our dealership. I'm assuming no sign of the card?" I replied, "correct." 6 weeks later and still no card and no more communication from the dealership. I texted, "What is the name of the company that does your promotions?" No response. Almost 1 month later...... I get a response from different person, Dennis, that said he could redeem my voucher and asked me for the code. Then he text that it was expired, so he will not be able to redeem it for me and I would have to call the company to get them to redeem it for me! Seriously???? And of course no one even answers when I call the number he gave me. It says to leave a message- of course I have never gotten a call back. I know it's only $50, but it's just the principle of the matter. Don't tell me you will "make sure it gets processed." And then not respond to my inquiries. And THEN NOT HONOR the voucher due to YOUR lack of integrity and mistakes read more

Service is fine but kind of bs that you have to pay for them to give you a ride back to your place while waiting for them to service your vehicle. Most dealerships include that service for free. read more

Service used to be good, but the last time, we were very disappointed. The tech couldn't remember our name or which car was ours, even though we waited for our car to have an oil change. Coupons weren't honored. Will not be back. It used to be wonderful taking our cars in - we own 3 Subarus, so they get $ out of us. read more

Very personable and good with helping work things through. Getting car maintenance is never ideal, but definitely felt supported through the process. read more

Very aggressive sales tactics. Would not let me test drive the vehicle I requested price for online. Showed me a different vehicle. Sales lady said she had to start the test drive on the vehicle she chose before I could drive it so she could show me how the vehicle worked. She finally allowed me to drive the vehicle but stopped in front of someone's house to swap, they were standing out front in the sidewalk watching us. Not a great area to be. Did not like the car in the end. Twice on the test drive I informed her the car was burning from the engine compartment. She insisted I was wrong. She insisted that I leave there with a vehicle of some kind. I assured her I was not desperate for a vehicle. Many many many more phone calls and emails. She's very desperate to make a sale. No thanks read more

My sales rep was incredible and transparent. My vehicle is perfect and I got exactly what I wanted. I was given 3 vastly different APRs by finance. Little to no transparency. Ruben with Camelback VW was awesome in helping clean up Subaru financing's mess. I was held waiting for an hour for Camelback Subaru financing to fix their mistakes when they had to request Ruben to assist. After this, I was hounded about a survey that I filled out honestly - I was not super impressed. Not only was I bribed to give them 10/10, my sales rep gave me a call and said it was threatening his pay/job even though I had marked my experience with sales specifically as excellent. Subaru is a great brand. DO NOT GO TO THIS DEALERSHIP. read more

Camelback Subaru - Sales rep email after calling me and telling me that he has a family to feed. - Car Dealers Near Me - Phoenix, Arizona

See all

Can you give a business negative stars on Yelp? Horrible, shady experience, gave feedback to Shannon at the dealership. Only thing that she did was share the feedback with the sales staff, who in turn retaliated with sky high pricing, ignored quote request for accessories, and refusal to quote Subaru corporate special for my next lease purchase. Along with new car pricing and trade in value not in line with Subaru brand. Shannon provided no reply to my list of issues. Next step, I escalated to the gm after not getting a response. He was dismissive and didn't address the problems or even reply. So a couple days later, I filled out my Subaru new car sale survey honestly and completely. After receiving my "anonymous" survey from Subaru, Kory at Camelback Subaru found the results to be contrary to what they had thought, having no clue on the happenings in the showroom or unethical sales practices. I gave them many opportunities to remedy the situation. They chose to ignore the issue completely, and said "we have decided to part ways as friends". At least now it's known camelback subaru steals from and manipulates those they consider their "friends". And let's not forget to mention the unethical coaching for the subaru corporate survey responses. Blatant and repeated mentions multiple times when signing and taking delivery. Talk about a change in approach to market in just 2yrs with a dealer favored economy ... not just disappointing, but also kinda sad to experience The Camelback Difference. read more

My wife took our Outback in for regular service in late June. When she returned home we realized the washer fluid light was on. Took the car back and was told the solenoid was probably bad and since none were in stock we would have to come back. We were going to be out of town for six weeks so said we would wait until we returned. Upon our return we contacted the service department, they ordered a solenoid and set up an appointment for it to be replaced. Went to Camelback Suburu at the appointed time only to be told that the solenoid had been sold the day before. The service writer was embarrassed and apologized, but that did not alleviate the fact that another wasted trip had been made. We will now have to make a fourth trip, all because a tech did not bother to check the warning lights when the initial service was performed. Frustrating, to say the least. read more

Where to begin!! Rebecca the service rep is great. Professional and knowledgeable. The service is terrible. I have gone to this dealership to buy three different Outbacks and have always gotten service there. Up until approximately two years ago it was always great. Now they don't seem to be able to fix anything and often break something else on the vehicle. When I take it back they fix what they broke, but I have spent so much time in the waiting room lately I am starting to feel like an employee. The windows have not worked right since I purchased this vehicle over seven years ago. They have changed out some parts, but usually just tell me they can't find the problem. Meanwhile I have windows that will not roll down. The last time I was in for a long stay to have service I walked around to look at what was new. It ended up with the sale manager telling me that the trade in value of my vehicle would be lower because the windows were not working!!! Wow, what a suprise. I will not go back to this dealership when the warrany work is no longer covered and certainly would never buy another vehicle from them. read more

I have done a negative google and BBB of Az review and I'm not going to leave the same review all I'm going to say is these guys are crooks, lack communication and unreliable as a service provider! Car was in shop almost 3 months and had to take my car back 6xs due to their mechanic not knowing what he's doing and not only that Ian and Russ are the worst they act like all these problems were my fault umm no your mechanic should of fixed my damn car the 1st time maybe fire him and get some good mechanics that know how to fix a car the 1st time! Never will go back to these people again! read more

Great service on my 2021 Outback. The original purchase was a good experience and the vehicle exceeds all expectations.

The worst dealership I've ever worked with. Go to camelback. The staff is unfriendly and unhelpful. Every single time I've had to interact with this dealership whether it's sales or service they've been not upfront with me and wasted my time. They are not friendly they won't "take care of you" and they will not going to give you a good deal. It's absolutely worth the drive to go to a different dealership. If this was the only place I could buy a Subaru I certainly would not own one. It must be a problem with the management because everyone there seems miserable. This dealership is less than ten miles from my house. I will be making the drive 40 minutes to Camelback if I ever need anything. read more

Service manager Frank is the worst. And don't even get me started on Iian woolly he is the laziest person I've ever meet. Seriously can't believe these people are apart of the staff here. I brought my car in to have it fixed and this dude tells me what I already know lol no parts that need replacing no quotes no nothing. I will never return. read more

AVOID THEM AT ALL COSTS! If I could give 0 stars, I would. In June of this year, my car at the time broke down, so it was decided between my boyfriend and I that we should purchase a new vehicle, and we decided on a Subaru. We never went to this location, just looked online at a few options they had in stock, and filled out a few forms just requesting more information about certain cars they had on the lot. Ultimately we decided to use Bill Luke as they had exactly what we were looking for, so after we bought that car, I got a call from Camelback Subaru asking if I was still interested. I told them I was not and that I didn't need them to contact me again, and thank you. I started getting calls every now and then, to which I would tell them something along those lines: I'm not interested anymore/I've bought a different car/no need for a call back. Then I got text messages on July 5th from a salesperson who continued to ask if I was in the market for a vehicle/did I hear about the $3000 cash back deal they had going on, to which I replied asking them to not contact me further. He proceeded to ask if there was a different number I could be reached at, and I responded with the same thing. I didn't receive any more texts until yesterday, 10/28, and I AGAIN asked the sender to not contact me At this point my boyfriend and I called the dealership to complain as it was a nuisance. We were connected with the man who claims to have been sending me the messages, and as soon as we told him to please not contact us anymore, he hung up on us. It was rude, but we figured that would be the end of it. Cut to today, I received a call directly from the same man, that I didn't answer the first time as I was indisposed, and he then called right back. I answered, and he introduced himself as the man who spoke on the phone with us yesterday, so I hung up. I then continued to receive a total of 7 phone calls, from 3 different phone numbers. He used a different one after I blocked the first one, and so on. I then received messages from ABC Nissan, Camelback Ford Lincoln, and Showcase Honda, all of which were basically asking me to allow somebody to send me a message. Naturally I denied those requests. When my boyfriend called to complain about this flurry of calls and texts, he was hung up on multiple times. A pushy salesman is exactly what I wanted to avoid when purchasing a new car, and I thought that I had by going through Bill Luke. But Camelback Subaru harassing me for MONTHS after I bought my vehicle has been so ridiculous and uncalled for that I had to leave a review. Avoid this place at ALL COSTS. read more

See all

Went into dealership to pay off lease. Subaru of America had quoted me a payoff amount but Camelback Subaru had added an additional $2899.70. Their quote showed additional fees for Basic Zaktek ($500) plus Interior Zaktec ($624) which was paid for when car was leased, plus $499 administration fee, $16.50 filing fee, plus $1.50 postage fee plus $10 registration fee, and a $4.00 title fee. We were told we needed to have Camelback Subaru inspect the car, only at their dealership, needed to re-register car and get new license plates, even though we had done that 3 weeks prior. (they said it was "the law"). Camelback Subaru attempted to GOUGE an elderly couple with unnecessary charges. BEWARE OF LEASING AT CAMELBACK SUBARU!! A one star rating is too high for these thieves. read more

I have almost always driven Hondas and Toyotas but I am beyond happy with my Subaru and the service I get a Camelback. every time I bring my car in for service they are nothing but delightful, super accommodating, and extremely fair. I don't feel like I'm getting ripped off, in fact, I feel like I'm getting service I didn't pay for. but no matter how the services I can't say enough about my car. Driving it is a dream! read more

Russ the Service Manager was amazing. He answered all my questions. I had a terrible experience at Suburu AutoNation in Scottsdale. They didn't fix my suv and after spending $2,000. Russ listened to me and offered to help me. Russ is very knowledgeable, caring, and gives very good customer service. read more

10/24/2020- do your research and check any other Subaru dealership before even stepping foot in this specific location because there's definitely a reason why no other Subaru dealership in the valley will work with them and we learned this the hard way today. Today was the third time we have step foot in this specific dealership. My husband has been working with the finance manager Korey on a deal for 2021 ascent. Korey was made aware prior to us coming in that we would be rolling over negative equity which he advised us was totally fine. Today we came in with the understanding everything was good to go with the out the door pricing being at $52,400 which was a little more then what we originally wanted for a limited model but it was understandable considering it's my negative equity (again they were advised and gave us an offer for the car of 22k when I owed 30k) We came in and and started doing all the paperwork even had a co signed on top of that and they ran our credit. They had me call Geico and move my insurance to that car, move all of my belongings into this car and get my kids ready to go. When at the end a different finance manager we were NOT working with approached me and let me know "we're going to need 5k down or we could put you with another finance company at a rate of 4.99%" (when I already qualified for the 1.9%!!!!! My husband has since called corporate and emailed BBB on this issue. Complete waste of an entire day which btw we had two small children with us. This was definitely not the sales guy fault and he felt bad about it but no one apologized for this entire situation. Worst customer service ever!!!! read more

Refused to remove Zaktek from my purchase price and informed me it was part of the price and the price would be the same with or without it. After all day going back and forth with them, exhausted and ready to leave I signed and left. After reviewing my purchase paperwork and seeing this was an optional add on for an additional $1200+ and "I am not obligated to purchase and it is not required for the sale of the vehicle" I called to speak to the finance manager to have it removed/refunded. Told me that's just the way they do things there and I signed for I wasn't he couldn't cancel refund. So frustrating and unethical. So if you are okay with "the way they do things there" then go there otherwise I'd recommend the checking out another Subaru location. read more

Camelback Subaru service, specifically, the general service manager Russ, is a complete joke and a scary environment to be involved in. I was thinking I was going to talk about something plugged into an OBD port in my car and I was immediately attacked by the general service manager for posting a comment on Facebook, looking for advice on what to do with my 2017 Sti , which after only two or three years of ownership had to have the entire block replaced. He was making so many derogatory comments about me, knowing my three-year-old was at the dealership as well, stating that he doesn't care if I am a single mom, I should be lucky and thankful that he replaced my block the first time even though it was covered under warranty, and then I asked to speak to his manager, and he refused to let me do so, and proceeded to call 911 on me. it was the most horrific, misogynistic, deplorable, disrespectful, and honestly scary situation I have ever been in. I bought my car at the dealership and a warranty and he is now refusing to fix my car ever again. Beware, because this man is a loose gasket waiting to explode on anyone that crosses his path. I beg you to go to any other dealership. I am now scared to ever cross paths with the dealership again and worry about where I will take my car to get fixed if something were to happen again. read more

This has to be the worst dealership in the state. I bought my Subaru in Colorado in 2018. Had the nothing but the best experiences until I moved to Arizona in 2020. It started with maintenance. One of their representatives at Camelback Subaru told me I needed parts for my vehicle that it didn't require, costing a couple thousand dollars that I declined to have done to have a second look. After getting a second opinion it was in fact true I did not need the parts he was telling me I needed to get. Fast forward a couple years later to the beginning of 2024 my clutch was starting to give in my WRX so I revisited Camelback Subaru to see if maybe they could work something out with the warranty. My WRX needed a clutch and major service due to the mileage that was around $5,000-$7,000 to repair. The salesman informed me they needed WRXs and thought it was a good idea to trade it in. After lots of negotiating they sold me a 2022 GMC Canyon at a fair price, adding a warranty because I've had bad experiences with used vehicles in the past and GAP insurance. This was around $8,000 added to the price for both. In September 2024 I got into an accident with the truck I purchased from them. It took over 11 documents and 6 weeks later for their GAP insurer to pay the lien holder. Their GAP insurance did not cover the remaining money on the loan that they sold me FROM a bank they work with. I called the dealership multiple times explaining that the money remaining on the loan is from the GAP insurance and warranty i purchased from them. The finance manager was extremely rude and told me there is nothing they could do to help me. I now do not have the vehicle because it was totaled and am left to pay the remainder of the loan which was from buying their GAP insurance. DO NOT BRING YOUR BUSINESS HERE. My mother was in the car industry for 12 years and never saw this issue. They are extremely immoral and do not have their customers best interest in mind. read more

The sales and finance team respected my space, they were low pressure, they had answers to my questions, we negotiated a fair price, and the financing continued this low pressure approach. The poor yelp reviews helped me! Because of them, I knew about the zaktek paint (others reported this as a surprise cost that shows up at financing) and I brought it up as part of negotiating the price. In all I felt respected, comfortable, and left with a cool new Subaru Outback. Kaden N. was my sales Rep. read more

Camelback Subaru - The gong hit it hard!! - Car Dealers Near Me - Phoenix, Arizona

Most service departments associated with car dealerships are total scams - this place is the exception!! I have had a few minor issues with my Subaru and Grant at the service department has taken care of me each time. He is communicative, efficient, and transparent in pricing. Twice I have received complementary inspections and thorough diagnoses, with fair pricing on repairs. If things need fixing but aren't immediate concerns, they give me an estimated mileage before they recommend fixing it, allowing me to budget and plan and get second opinions. While other mechanics in the Valley make mistakes or try and scam or upsell me, I take my car to Camelback Subaru. read more

I had an 8:15 appointment for an oil change. It was the earliest appointment possible since they open at 8. My car wasn't even taken until I complained after 9AM. It took them until 9:45 to finish the oil change. That's pretty excessive. I paid and waiedt an additional 25 minutes for them to wash my car. (And to rub salt in the wounds, they missed spots on the car!) In retrospect, I wonder if they had lost my reservation since I had already created a profile over the phone, name, email, etc... and had to do that again when I got to the dealership. Then, of course, I was treated like a walk in, and got in line. But that loosing an reservation is also inexcusable. I will never go there again. read more

I wish there was a zero star option, because giving them one still feels too generous and misleading. Absolute conniving liars work here. They use the oldest bait and switch trick in the book. I hope none of them sleep well at night, knowing how they treat their customers whom are ready to buy. I visited three days ago to find a new Subaru Forester. Found the one. Said I'd be back in 3 days to buy that exact one. Came back today, was having some difficulties gathering the financing, so I needed some time. Gave excellent communication that I was consistently on board with the purchase. When sitting down, TOTAL CASH IN HAND, I was lied right to my face that the exact Forester I was ready to buy had been sold 3 hours ago. FUNNY! I have physical proof in text that they were still checking in if I were honoring my part in coming back for the purchase as recent as 2 hours before my visit. Now, I am a salesman, and an honest one at that. IVAN RAFAEL and his manager thoroughly lied to my face that this car was sold, lacking eye contact and turning it back on me saying that it was my fault for snoozing on the deal. They tried to stick me on another beat up and more expensive Subaru that I consistently said no to. Absolute losers. I know the sales game. And I know integrity. Don't try to fool a salesman, you morons. I also investigated the car lot after I left the entrance and saw that exact car sitting there all pretty for the next victim. Bait and switch. Not saying that Ivan is a direct culprit, but he sure is an amateur. Avoid these cheap tricks at all costs and buy your cars from an honest credit union. read more

As a follow up. I went to Subaru Superstore of Chandler. I bought a 2022 Crosstrek Sport for 8k less than what Camelback Subaru was asking for a 2021. Camelback Subaru is deceptive and unethical. Price gouging has consequences. read more

Everyone always dreads going to the dealership when they have car issues... price gouging, misinformation, extra services all of a sudden needed. But let me say... I had the best experience I've ever had at a dealership this weekend and it was all thanks to Grant in the Service Department. He was very communicative , saved me money with a warranty , and was always trying to help with getting me rides to and from the dealership. I was in and out in one day with a lot of maintenance done, thank you Grant! read more

Buy a car elsewhere!!!!!! Once they make the sale, you no longer exist!!!! I bought a used vehicle here, drove it off the lot and immediately the coolant light came on. I called the dealership to discuss, and never got a call back from the manager as I was told... I had to drive back across town and demand their service looks at this issue. They looked at it and said there was nothing they could do, it may be a sensor issue. I had to take it to a mechanic that specializes in land rovers, and was informed it's a $400 repair. Calling the dealership again to make this right, I was again told a manager would call me back and no one ever did. This dealership is awful!!!! Buy elsewhere. read more

What a bunch of con artists. Thousands of dollars in "dealer market adjustments" and add ons not asked for. Definitely not a place to do business with. I wonder if the AZ attorney general's office knows about their business practices? read more

Camelback Subaru - Dealer market adjustments and add ons. - Car Dealers Near Me - Phoenix, Arizona

My daughter owns a Subaru. Its now 6 years old and has 90K miles on it. Its now dead - as in the engine blew up. The estimated cost of repair is 8K. The car is up in the mountains - to be sure her trip was safe she paid $1,200.00 for a tune up 3 months ago. Car has been purchased and serviced at this location - but nobody will call back? The car is in Show Low. Is this typical of the product and the dealership? read more

It's with great sadness that I am writing this review. I've taken my Subaru outback to this dealership for years. First my normal guy, Brandon, left the company. I took it in for a simple repair of bushings on the front end. Then I get a call that I needed new motor mounts and my brake routers needed to be replaced. Which by the way I just had my brakes replaced just 30,000 miles ago. A bill that should've been about $700 suddenly bloomed to $2500. I guess they didn't realize that this female has a husband that knows what he's talking about. The repairs suggested were bullshit. And sadly when I picked up my car and ask them about the cost they continued to bullshit about the real cost of the parts. I'm writing this review to warn all people not to go to this dealership any more. It saddens me to say this because they were my favorite. read more

I have taken my wife's Forester here for service since we bought it (from another dealer) over three years ago. A couple of days ago my wife took the car through a local Jiffy Lube to get a quick oil change instead of taking it to dealership, and they offered to rotate her tires for her. Well, they ended up snapping one of her lug studs, and then came back and told her that whomever worked on her car before must have stripped it, but she was fine to drive the car without having that lug nut fixed or secured. Luckily I found out about it before she drove it too much, and I immediately brought the car into the dealer to fix the stud and get a new lug nut. Andrew L. went the extra effort to have all the lugs checked and found three more that Jiffy Lube had stripped or broken and fixed all four of them for us at no cost. He had everything fixed and the car washed for me in about an hour. Rest assured that we won't be taking this car anywhere else for service, even oil changes. Don't get fooled that the dealership service is more expensive than other places. It really isn't and the customer service from people like Andrew makes it worth any differences. read more

I have my 4th Subaru and I lived in 3 different states, this dealership is by far the worst I had to deal with. I drive a lot and put a lot of wear and tear on my car. I came to replace control arm bushings and a transmission. When they replace control arm bushings they need to perform an alignment. They didn't. I had to keep my steering wheel turned right for the car to go straight. When I brought it back in 2 days they blamed me that I ran a pothole and screwed up my alignment. Transmission after installation was leaking fluid. Went to a different dealership where all these issues were fixed. Not coming back here. read more

Won't be spending any money at this location, ever. Online Maps showed the services department were open from 10AM-8PM. Called and spoke to someone at the location just for clarification, they said services were open as well. Drove 20 minutes and to my surprise they were CLOSED. Walked in to see if we could someone to help and so happened to speak to the manager. He was absolute no help at all. Complete waste of gas and time. read more

There service deportment are full of incompetent liars. They will sell you a great vehicle then destroy it with their technicians and take no responsibility. They create death traps and push it off like it's no big deal. I could talk for hours about all the negative things I have experienced here with multiple vehicles. Stay away at all cost save your money and time and go anywhere else. They are unethical and incompetent in so many ways. Do Not buy or Service a vehicle here! read more

I really wouldn't recommend getting your car serviced here. My subaru is a few years old and under 80,000 miles (important). I had some warning lights come on and had my codes ran which came back to my catalytic converters and ECM not performing correctly. Arizona has a law that if you're car is under 80,000 miles and these components are bad, the manufacturer HAS to replace them free of charge. So I bring my car in and they come back to me with a ridiculous quote. I laugh and say that no, this will be for free because of the state law, at which they realize that they can't steal my money this way. They said they needed to do a full diagnostic first to make sure nothing else was wrong. They come back with over $8,000 worth of repairs that I "have to get done". I don't buy it for one second. I take my car to SubiWorx in Tempe the next day with the list of all their "extremely important" repairs. The team there comes back and says that most of the stuff they're saying is bs and that my car only needs about $300-$400 worth of work done on it. Most repair shops, hell even other Subaru dealerships, will warn you about this specific service center. I'm only going to come to them in for the warrantied maintenance. I highly recommend SubiWorx for all your repair work if you have a Subaru. read more