We hired Trilogy Pools to do our weekly pool service. Their price is great and they do an awesome…read morejob. They send before and after photos, with additional photos of any problems they notice with your equipment. Their technicians and their office staff are professional, friendly, and knowledgeable. I would recommend them wholeheartedly!

The new Mini Pebble looks like the surface of the Moon. Plus They accounted for a $1500 shell work…read moreestimated in every resurfacing estimate. I didn't need it & they didn't subtract it. Here's the verbiage from my contract: Shell Work (If Required) Shell work is not always needed, but may be required once chip-out is completed. Cost: $800-$1,500Does not include a pressure test.The office will contact the customer immediately after chip-out if shell work is required.Shell work pricing is included on every resurfacing estimate as a possible item but may not be needed.

I was referred to this service by my pool contractor Pegasus Pools. They took me through the…read moreorientation of care and they also provide the pool cleaning at the home. This company provides personal service to their customers, you are not just a number and comfortable with them on the property. Pools do take maintenance on the owners part to ensure the filters are cleaned regularly and you drain and clean the pool every couple of years. When the recent rain storms came in, the pool was closing to flooding twice. I contacted them and they provided the detailed instructions to drain the levels. Doug and his team are excellent and always available to answer questions.

Once again, Phoenician Pool Service and Repair knocked it out of the park. My old, burned out…read morevariable speed pump and my single speed in floor cleaning pump gave in to old age and burned out after 10-11 years of use. Broq was my technician again and installed a new VSP and replaced all of the gaskets in my leaking single speed pump. Doug could have easily up-sold me on my single speed pump and milked me out of another $400 to replace it. Instead, his honest opinion that the pump and motor just needed the gaskets replaced saved me hundreds. The repair was done on time and VERY reasonably priced. I'm very impressed by how this company does business. I won't use anyone else for my pool repair needs. Thanks Phoenician!

The tech that's been cleaning and maintaining my pool has regularly shirked on some duties. I've…read moreemailed the company several times, and they are quick to respond and had the tech return to remedy the situation. But it's poor tech service that I'm concerned about. I may be searching for a different company. The company responded with a remedy going forward. I hope for better service in the future. I adjusted the rating back to 5 stars for great communication.

Warning. Do not use this company for pool service. They r horrible. They never put chlorine in…read morethe pool. U have to tell them to put it in. If u ask them a question they never had an answer. Our pool now has algae thks to this horrible company.

I received expedited services when I needed extra support with my pool. Service is great as is…read morecommunication and prices. I use All American Pool Servicing for my monthly pool maintenance and I am very happy with their service.

They had been servicing our pool for approximately eight months, but the quality of service over…read morethe last several months was extremely disappointing. For about two months, our pool was covered in yellow algae. We brought this to the technician's attention after he had just serviced the pool, but he said he hadn't noticed it. He also failed to notice that the pool was several inches above the proper water level. How could someone paid to care for pools not recognize those issues. We then spoke directly with the owner, who assured us that he would personally take over the care of our pool. He came out and charged us $225 for a new water leveler nearly a month ago. However, the pool is still significantly overfilled, so the issue was never actually resolved. The pool was also still full of algae. Rather than correcting the problem, the owner repeatedly told us he would "get to it." Eventually, we had another pool company evaluate the situation, and they recommended draining and refilling the pool because the water was in such poor condition. We had completely remodeled and refilled our pool just last summer. Because it is a large diving pool, draining it would waste a significant amount of water and cost several hundred dollars to refill. We were essentially being told to spend hundreds of dollars to correct a problem that developed while the pool was under their care. At that point, we decided to hire another pool company to try to correct the situation. Unfortunately, we accidentally sent All American Pool $275 that was intended for the new company to perform the pool startup. We contacted All American Pool immediately, explained the mistake, and requested that the money be returned. They were already aware at that point that we were cancelling their service. The owner told us he needed to speak with the accountant (his wife) and would have the money sent back to us. Despite numerous calls and text messages since then, he has refused to return the $275. He acknowledged that he had received the money and told us he would return it, but he is now refusing to answer our calls or respond to our attempts to contact him. We understand that the payment was accidentally sent to them, but once they were notified of the mistake, we expected the money to be returned because it was not payment for services owed to them. There were also ongoing issues with the quality of their service. The pictures they sent at the end of their visits were supposed to show us that our pool had been properly cleaned, yet the yellow algae is clearly visible in those pictures. In June, our pool became extremely cloudy. When we contacted the owner, he said the filter probably needed to be cleaned. We were surprised that this had not been identified or recommended during their regular service. He then asked us to pay $399.99 upfront for a yearly filter cleaning service. We cancelled their service after only three months of that arrangement. When our new pool company took over, they found that the filter was full of dirt. Despite this, All American Pool has refused to return any of that money. We will be attaching photographs documenting the condition of the pool, including the algae and the condition shown in the service photos they provided. Overall, we are extremely disappointed with our experience. Problems were repeatedly overlooked, we were charged for services and equipment that did not resolve the issues, and when we raised our concerns, we felt that the responsibility was repeatedly shifted back onto us rather than the company taking ownership of the quality of its work. The refusal to return the $275 that was accidentally sent to them has only made the situation worse. Based on our experience, we cannot recommend this company.

We moved from Idaho and have never owned a pool before ... Basically, we had no idea WTF we were…read moredoing with our pool. These guys came in, fixed the mess created by a previous pool service company and have been fantastic to work with ever since. They're always quick to explain exactly what's going on with our pool and clearly lay out all of our options for new equipment. And they're reasonably priced! Can't say enough good things.

We have used this company for 4 years, and over the last 3 months saw a HUGE decline in pool…read moremaintenance. Our filter is only 5 years old and now we need it replaced, because they did not keep up on weekly maintenance. STRONGLY ADVISE to not hire, or continue to use their "service".

They are currently my pool cleaners and have been unable to complete a pump filter repair in the…read morelast 5 weeks. I reached out multiple times and was promised it would be repaired in the next few days but I am still without a pool to use. It also doesn't help that a pool cleaner has been coming out weekly just for chemicals (pump doesn't work) and they are still charging me. Please note that after the first repair, the pool was worse as the oring was left out. Since that time it has been nothing but trouble. Plenty of other pool services out there to go to and I would recommend you use them.

Horrible customer service. Non responsive. Chose to fire us as a client after damaging our pool…read more(5k+ damage to coping and tile) instead of working to remediate. Offered ~$100 in incentive to make good on thousands in damage. DO NOT HIRE

Our pool pump started making some strange noises and wasn't circulating the water properly, so I…read morereached out to Captain Pools to take a look. They were easy to schedule with, and the technician showed up on time and quickly figured out what was going on with the pump. I appreciated that they explained the problem before doing any work instead of immediately trying to sell me a replacement. They repaired the pump, tested everything afterward, and made sure the circulation was working properly again. The whole process was straightforward and professional, and the pricing felt fair for the work done. It's nice to find a local pool company that actually knows the equipment and takes the time to do the job properly. My pool is running normally again, and I'd definitely use Captain Pools again if another pool equipment issue comes up.

These guys came highly recommended to resurface my pool from a landscaping company I was going to…read morehave do another big project at my home. Even though they came in quite a bit higher I took the recommendation and that was my mistake. The overall experience was horrible and you should avoid. Delayed schedules, horrible communication, contractors showing up when they weren't supposed to and entering my yard unannounced, rummaging through stuff in my yard, re-installing things in the wrong places..I could go on and on. Unprofessional, disorganized, overpriced, and disrespectful of your time and property. I'm not sure how another company could recommend which is also why I canceled anything with the company that recommended them. Go with someone truly reputable this company does not deserve your business.

We had a great experience with Caribbean Pool and Spa building our pool. The team was professional,…read moreresponsive, and kept us informed throughout the entire process. The construction moved along smoothly and the crew was respectful of our property. Our finished pool looks beautiful and has completely transformed our backyard. They also took the time to explain the equipment and how everything works. We're very happy with the results and would definitely recommend Caribbean Pool and Spa.

Beautiful final pool, but marred by poor project management and communication…read moreI have a mixed review for Caribbean Pools & Spas. There are two distinct sides to this company: their core pool trades do fantastic work, but their project management, in-house utility work, and overall oversight are highly problematic. The Positives: * Excellent Core Trades & Flat Work: The heavy lifting crews--including excavation, steel tying, shotcrete structural application, and the interior plaster finish team--were highly skilled and did excellent work. The concrete flat work was excellent as well. * Design & Aesthetics: The initial design phase was highly collaborative, and the final aesthetic layout of the backyard looks beautiful. * Equipment Quality: The core pool filtration, pump, and automation equipment function flawlessly and were installed neatly. Timeline & Scheduling Issues: The execution of the project timeline was a major letdown. During the sales phase, our salesman promised a specific completion timeline. Once the contract was signed, the company refused to commit to a formal schedule. We experienced prolonged time gaps where the site sat completely empty with zero progress. Ultimately, the project finished five weeks past what the salesman had promised, as there was no schedule and they refused to provide one even after several requests to do so. To make matters worse, our salesman was fired halfway through construction, leaving us with scattered continuity. Communication Breakdowns: Getting updates was incredibly difficult. The office was slow to reply, and the on-site superintendent actively avoided face-to-face contact. He would sneak in and out of our yard without knocking, refusing to speak with me directly. He would only answer questions via email with very short, terse responses, and he completely stonewalled specific questions regarding critical compaction and grading work. Sales Neglect & Caribbean General Issues: The original salesman neglected important details in the scope of work, including concrete reinforcement and caulking. I paid extra for concrete reinforcement I believe should have been included, and paid for and performed the caulking myself. Furthermore, general company oversight and quality control were severely lacking. Workers failed to water-seal the plaster where holes were drilled to mount the equipment panels. Additionally, a backhoe cracked the structural plaster during trenching. Caribbean did not address either of these plaster issues after I brought up the issue in an email, forcing me to step in and fix them myself. In-House Landscaping Shortcuts: On top of the general oversight issues, their in-house landscaping department cut major corners: * They ran a sprinkler line directly through a paver trough drain instead of trenching it properly. * They installed low-quality, big-box store sprinkler valves instead of commercial-grade parts. If you use them, you will get a great pool structure, but you must be prepared to heavily project-manage the super, fix unresolved damage yourself, and double-check your contract line items.