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Captain Pools

3.7 (56 reviews)
Open 9:00 am - 4:00 pm

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Services - Captain Pools

Pool chemical testing and balancing

Pool cleaning

Pool installation

3 More Services

Pool maintenance

Pool remodeling

Pool repair

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Recommended Reviews - Captain Pools

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Reviews With Photos

Tre J.

If you are looking for a pool cleaning service this company is for you. They are extremely responsive and priced competitively. They have been taking care of my pool for almost and month now and its spotless every time they come. My neighbors have trees and the leaves and seeds are always getting in the pool. Every time they come they have it perfect. Another thing is that they email before and after pictures of every cleaning and the readings of the chlorine levels. I definitely recommend this company.

Before chipped paint and plaster
Annalise K.

After moving to Arizona in January we've had a lot of housing projects to complete. The previous owner painted our pool himself and it was in bad shape. The entire process with Lucas and Captain Pools was phenomenal. They were on time, attentive, responsive, and thorough. We couldn't believe how fast they were able to complete this project from start to finish and we are very happy with the finished product. Lucas even was able to look at our existing pool equipment and was very honest on its condition and what did and did not need to be replaced. I feel a very high level of trust with Captain Pools for future pool needs.

part of email

I had some work that was needed for my the tech came out to fix it. But my vacuum was still not working they came and additional 2 more times just to tell me there was a rock stuck however my vacuum still hasn't moved. When I complained about vacuum still not working and that they over drained my pool with out communicating or letting me know to fill it. I got a response from Jen that was rude and left a bad taste in my mouth. When I expressed my concerns with Jen she asked if I had an actual question or concern. That I just needed to fill up my pool that was below tile line. She kept repeating what I already knew that I had an issue with vacuum still which was the whole reason why I was reaching out to begin with. I asked for the owner or managers number/email and haven't heard back from her. She responded to my email the first time with out providing it, then i just asked for info. Again and have yet to get any response. I would just like to talk to someone that can actually help me out. I had an issue with vacuum months ago it took several techs, me taking it to pool store because it's still under warranty just for the last guy to come and just turn a switch. I will not make a payment until my issue is fixed I told Jen I would not longer be using you guys but I had a pool cleaner show up today. Communication is horrible when you have an issue to many kids that don't know anything about pools and techs that are inexperienced. And customer service that has an attitude and doesn't know how to handle customers frustration. I just want my pool to be fixed!!!! Reply to owner: 1. I never asked for twigs, or stones to be removed. I first asked why my vacuum was still not fixed after you all came to repair it. I have uploaded an entire email chain with notes of everything that took place after. 2. I have never been told I need a automatic water leveler.... I have money To buy one just never knew that was needed please show me where that was told I needed and I said I couldn't afford. 3. I run 2 businesses and emails for me sometimes are the only way I can communicate. I didn't know phone calls were only way to reach out to your company. Also in my uploads not once did Jen communicate, she was manager/ owner when i begged for a number or email for owner /manager she ignored me first and seconded time I asked. 4. I resort to writing a honest review after I asked for your number and didnt get any response from your manager/owner. If I originally asked for my vacuum to be fixed and then I get a estimate for other things as well I expect it all to work after it was completed but that was not the case. I think this should be expected. I also took time to double check myself and even take it in to pool store because it was still under warranty after they told me there was no issues. I can upload that info if needed. Again being a very busy business owner I hire company's to do things for me that I dont have time to do myself. How else would you stay in business this is your profession cleaning pools..... lol You wouldn't have to make so many additional visits if you were able to do it right the first time. 5. One I made a comment about the "kid/pool cleaner" because I dont know his name and I call anyone that if they are younger than 25 in my eyes that. I actually love the "Kid" and have given him great reviews a few times and he is great with my dogs. Please show me where I have made comments on her age and yours..... Summary: I asked for help on my vaccum, you all came out to see what issue was. found repairs needed which was supposed to be reason why vacuum wasnt working. After repair was done I responded to a service email after I saw vaccum needed to be repaired. I emailed saying I thought this was done then asked if tech came out. *email proof uploded I was told tech would come out again then received a response that is also *uploaded saying tech found issue and it was fixed. Next day I noticed that it wasnt moving, following day i sent an email with picture *uploaded saying that it has not moved. did not recive a response.... had a tech come out supposedly come out again. I took it too pool store. then Monday came and my favorite "Kid" came out to do what he does and over drained my pool. Which I understand backwash needs to get drained but i uploaded picture of how low it was and just letting me know that was going to be done would have been nice. running out of space to type so just review the rest of emails to how my issue was handled. a similar issue happened before with vacuum and too and it took 2 different techs 1 pool kid before third came and turned a nob and made it run. Your response is sad as a business owner. Once you read my uploads you should understand why I made a complaint wouldn't want anyone going through this. Mcdonalds has better customer service. Fix my issue= payment then You'll never have to deal with me again. Please review uploads before responding so you don't look rude. *Free tip

Before and after of my pool
Iris S.

I decided to go with them last month and it has been the best decision yet. My previous pool cleaning company came every week for no more than two minutes and left. The pool had accumulated dirt on the bottom and regardless how many times I asked them to clean it up they never would. Captain Pools came in cleaned it completely and now have my pool actually looking like a pool. I love the reports after every cleaning. I would definitely recommend them.

New deck and pebble tech
Joy H.

We needed a new pool deck and wanted pebble tech inside. The quote was good and they were very responsive. They gave us a schedule and when payments were due. The schedule was mostly followed but they could have let us know when they were showing up. If we were notified it was minutes before their arrival. The pool and deck came out beautiful.

The pool report they send after cleaning.

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4 months ago

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Lucas P.

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7 months ago

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11 months ago

Captain Pools was on the spot. Came when said they and completed exactly what we requested! Would recommend!

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11 months ago

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1 year ago

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5 years ago

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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2 years ago

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4 years ago

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3 years ago

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5 years ago

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3 years ago

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2 years ago

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2 years ago

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Lucas P.

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4 years ago

WE didn't use this company yet but we're very pleased with the prompt response , estimate & information the provided.

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5 years ago

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4 years ago

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3 years ago

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5 years ago

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5 years ago

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4 years ago

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5 years ago

I have not yet done the work but this company gave me a very detailed estimate, have acted most professionally and have communicated well.

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5 years ago

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3 years ago

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6 years ago

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4 years ago

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5 years ago

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6 years ago

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5 years ago

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4 years ago

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Page 1 of 2

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Review Highlights - Captain Pools

Things came up as they usually do with major pool remodels but they worked with me, and the finished product looks amazing!

Mentioned in 2 reviews

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Haoly Pools - Kate, owner and Georgia

Haoly Pools

(5 reviews)

Great Services! We are planning to have them as our regular pool service. Neighborhood…read morerecommended...

Sophisticated and technically competent…read more Normally you don't call your pool guy Charlie sophisticated unless you're a fluffer, but I'm not fluffing, nor am I lying. Sophisticated pool service Let's bullet point my PhD thesis so that an ADD sorority girl at ASU galleria in a summer NAU internship can fathom 5 layers of pool service sophistication -1- detail minded I need the ppm free chlorine I need to swim STD free Thur/ Fri / Sat I need my dirty ass hot tub germ free by Monday Water chemistry is a science and clean sparkling H2O takes detail mindedness Haoly Poolzzzzz -2- easy to forecast Like all PV residents from Chicago, my backup plan has a backup plan. My plan is to use Haoly Poolzzz Why Reliable -3- sophisticated in detailed service reports While I won't mention octogenarian up a requirement to FedEx me water quality reports, I do read the detailed service reports I can confirm that my chemical engineering UIUC makes me judge Hot Tub Water like a az Diamondbacks GM who used to be a cross Checker Instead of cross checking Tim Tawa's Light Tower Power, I judge hot tub water or and pool water detailed service reports -4- No you cannot eat Carls Junior in my hot tub -5- Ladies Bathing suit and a soap shower with hot soapy water are a requirement It's not a strip and skinny dip situation I have a once per week pool service not a 5x per day And ladies, no glass beer bottles. Shotgun the beer Sophisticated

Barefoot Pools - Voted best pool service and pool remodel company of 2019 by AFN!

Barefoot Pools

(326 reviews)

With great up-front communication and skilled, respectful, technicians, Barefoot Pools, the company…read moreand its people, gave us a phenominal experience throughout our pool remodel, living up to the excellent reviews we read before hiring them. They replaced our aged-out pool surface from plaster to micro pebble which included treating the concrete and adding a curative to the pebble mix. They installed hand-set iridescent step markers and new directionals, an aerator fitting, safety drain covers, a hand rail and new tile at the water line. It was quite the project and they did it within the projected timeline. Jessica pleasantly took our original call, setting the tone at the beginning and arranged sales rep Brandon to come to the house. He truly embodies the Business Development Ninja title on his business card. He impressed us with his demeaner, transparency and thoroughness at our initial meeting and in their showroom/design center where we chose our colors from plenty of options for the new surface, tiles, handrail and step markers. Project Manager Shawn updated us nearly daily on what to expect and when. As busy as he was, he promptly answered our questions and concerns in detail with good humor and respect and kept everything on schedule which transpired as he described. Massive respect to Zach & Richard & Juan and everyone in the chip-out, tile & surface install crews who each worked diligently throughout the unseasonably hot days. Afterwards, Chad gave a helpful orientation on caring for our pool and its new surface and surprised us with some thoughtful gifts. When it's time to tackle the decking or replacing equipment, we'll be calling Barefoot. We've already called for monthly pool service and look forward to meeting our pool tech Britney who will no doubt impress us as well. They weren't the cheapest of the quotes we took, but we definitely believe they were the best. Highly recommend! (cross-posted) Edited to add a special thank you to Krystle for her prompt assistance and reaching out.

Barefoot Pools is a Cadilac operation. They are the best!!!…read moreTheir people are all caring and cooperative. I worked in construction for 43 years, and I know quality work when I see it. I know what great craftsmanship when I see it. I know taking pride in your work, when I see it. I saw GREAT quality work, I saw GREAT craftmanship, and I saw pride in the work, when Barefoot Pools refinished my pool surface. Doug in Gilbert

Captain Pools - poolservice - Updated May 2026

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