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    Captain Pools

    3.7 (56 reviews)
    Closed 9:00 am - 4:00 pm

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    Services - Captain Pools

    Pool chemical testing and balancing

    Pool cleaning

    Pool installation

    3 More Services

    Pool maintenance

    Pool remodeling

    Pool repair

    Captain Pools Photos

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    Recommended Reviews - Captain Pools

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    Reviews With Photos

    Tre J.

    If you are looking for a pool cleaning service this company is for you. They are extremely responsive and priced competitively. They have been taking care of my pool for almost and month now and its spotless every time they come. My neighbors have trees and the leaves and seeds are always getting in the pool. Every time they come they have it perfect. Another thing is that they email before and after pictures of every cleaning and the readings of the chlorine levels. I definitely recommend this company.

    Before chipped paint and plaster
    Annalise K.

    After moving to Arizona in January we've had a lot of housing projects to complete. The previous owner painted our pool himself and it was in bad shape. The entire process with Lucas and Captain Pools was phenomenal. They were on time, attentive, responsive, and thorough. We couldn't believe how fast they were able to complete this project from start to finish and we are very happy with the finished product. Lucas even was able to look at our existing pool equipment and was very honest on its condition and what did and did not need to be replaced. I feel a very high level of trust with Captain Pools for future pool needs.

    part of email

    I had some work that was needed for my the tech came out to fix it. But my vacuum was still not working they came and additional 2 more times just to tell me there was a rock stuck however my vacuum still hasn't moved. When I complained about vacuum still not working and that they over drained my pool with out communicating or letting me know to fill it. I got a response from Jen that was rude and left a bad taste in my mouth. When I expressed my concerns with Jen she asked if I had an actual question or concern. That I just needed to fill up my pool that was below tile line. She kept repeating what I already knew that I had an issue with vacuum still which was the whole reason why I was reaching out to begin with. I asked for the owner or managers number/email and haven't heard back from her. She responded to my email the first time with out providing it, then i just asked for info. Again and have yet to get any response. I would just like to talk to someone that can actually help me out. I had an issue with vacuum months ago it took several techs, me taking it to pool store because it's still under warranty just for the last guy to come and just turn a switch. I will not make a payment until my issue is fixed I told Jen I would not longer be using you guys but I had a pool cleaner show up today. Communication is horrible when you have an issue to many kids that don't know anything about pools and techs that are inexperienced. And customer service that has an attitude and doesn't know how to handle customers frustration. I just want my pool to be fixed!!!! Reply to owner: 1. I never asked for twigs, or stones to be removed. I first asked why my vacuum was still not fixed after you all came to repair it. I have uploaded an entire email chain with notes of everything that took place after. 2. I have never been told I need a automatic water leveler.... I have money To buy one just never knew that was needed please show me where that was told I needed and I said I couldn't afford. 3. I run 2 businesses and emails for me sometimes are the only way I can communicate. I didn't know phone calls were only way to reach out to your company. Also in my uploads not once did Jen communicate, she was manager/ owner when i begged for a number or email for owner /manager she ignored me first and seconded time I asked. 4. I resort to writing a honest review after I asked for your number and didnt get any response from your manager/owner. If I originally asked for my vacuum to be fixed and then I get a estimate for other things as well I expect it all to work after it was completed but that was not the case. I think this should be expected. I also took time to double check myself and even take it in to pool store because it was still under warranty after they told me there was no issues. I can upload that info if needed. Again being a very busy business owner I hire company's to do things for me that I dont have time to do myself. How else would you stay in business this is your profession cleaning pools..... lol You wouldn't have to make so many additional visits if you were able to do it right the first time. 5. One I made a comment about the "kid/pool cleaner" because I dont know his name and I call anyone that if they are younger than 25 in my eyes that. I actually love the "Kid" and have given him great reviews a few times and he is great with my dogs. Please show me where I have made comments on her age and yours..... Summary: I asked for help on my vaccum, you all came out to see what issue was. found repairs needed which was supposed to be reason why vacuum wasnt working. After repair was done I responded to a service email after I saw vaccum needed to be repaired. I emailed saying I thought this was done then asked if tech came out. *email proof uploded I was told tech would come out again then received a response that is also *uploaded saying tech found issue and it was fixed. Next day I noticed that it wasnt moving, following day i sent an email with picture *uploaded saying that it has not moved. did not recive a response.... had a tech come out supposedly come out again. I took it too pool store. then Monday came and my favorite "Kid" came out to do what he does and over drained my pool. Which I understand backwash needs to get drained but i uploaded picture of how low it was and just letting me know that was going to be done would have been nice. running out of space to type so just review the rest of emails to how my issue was handled. a similar issue happened before with vacuum and too and it took 2 different techs 1 pool kid before third came and turned a nob and made it run. Your response is sad as a business owner. Once you read my uploads you should understand why I made a complaint wouldn't want anyone going through this. Mcdonalds has better customer service. Fix my issue= payment then You'll never have to deal with me again. Please review uploads before responding so you don't look rude. *Free tip

    Before and after of my pool
    Iris S.

    I decided to go with them last month and it has been the best decision yet. My previous pool cleaning company came every week for no more than two minutes and left. The pool had accumulated dirt on the bottom and regardless how many times I asked them to clean it up they never would. Captain Pools came in cleaned it completely and now have my pool actually looking like a pool. I love the reports after every cleaning. I would definitely recommend them.

    New deck and pebble tech
    Joy H.

    We needed a new pool deck and wanted pebble tech inside. The quote was good and they were very responsive. They gave us a schedule and when payments were due. The schedule was mostly followed but they could have let us know when they were showing up. If we were notified it was minutes before their arrival. The pool and deck came out beautiful.

    The pool report they send after cleaning.

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    5 years ago

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    7 years ago

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    5 years ago

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    Lucas P.

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    5 years ago

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    Lucas P.

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    4 years ago

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    6 years ago

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    Lucas P.

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    4 years ago

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    7 years ago

    Kyle was our tech and did a great job fixing a pool leak. Reasonable price. Will hire again.

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    5 years ago

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    Lucas P.

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    5 years ago

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    5 years ago

    They do a good job very professional and timely. I'm not sure what else to say but the app wants more words

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    Lucas P.

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    4 years ago

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    Lucas P.

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    6 years ago

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    Lucas P.

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    5 years ago

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    Lucas P.

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    7 years ago

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    Page 2 of 2

    Ask the Community - Captain Pools

    Review Highlights - Captain Pools

    Things came up as they usually do with major pool remodels but they worked with me, and the finished product looks amazing!

    Mentioned in 2 reviews

    Read more highlights

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    People searched for Pool & Hot Tub Service 3,926 times last month within 25 miles of this business.

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    Barefoot Pools - Voted best pool service and pool remodel company of 2019 by AFN!

    Barefoot Pools

    (328 reviews)

    With great up-front communication and skilled, respectful, technicians, Barefoot Pools, the company…read moreand its people, gave us a phenominal experience throughout our pool remodel, living up to the excellent reviews we read before hiring them. They replaced our aged-out pool surface from plaster to micro pebble which included treating the concrete and adding a curative to the pebble mix. They installed hand-set iridescent step markers and new directionals, an aerator fitting, safety drain covers, a hand rail and new tile at the water line. It was quite the project and they did it within the projected timeline. Jessica pleasantly took our original call, setting the tone at the beginning and arranged sales rep Brandon to come to the house. He truly embodies the Business Development Ninja title on his business card. He impressed us with his demeaner, transparency and thoroughness at our initial meeting and in their showroom/design center where we chose our colors from plenty of options for the new surface, tiles, handrail and step markers. Project Manager Shawn updated us nearly daily on what to expect and when. As busy as he was, he promptly answered our questions and concerns in detail with good humor and respect and kept everything on schedule which transpired as he described. Massive respect to Zach & Richard & Juan and everyone in the chip-out, tile & surface install crews who each worked diligently throughout the unseasonably hot days. Afterwards, Chad gave a helpful orientation on caring for our pool and its new surface and surprised us with some thoughtful gifts. When it's time to tackle the decking or replacing equipment, we'll be calling Barefoot. We've already called for monthly pool service and look forward to meeting our pool tech Britney who will no doubt impress us as well. They weren't the cheapest of the quotes we took, but we definitely believe they were the best. Highly recommend! (cross-posted) Edited to add a special thank you to Krystle for her prompt assistance and reaching out.

    Barefoot Pools did an excellent job redoing my pool in Ocotillo. Chad and Shawn worked together to…read moregive me a comprehensive quote. Communication was timely and detailed. The work crew kept the area clean and were efficient in their work while being respectful. I would recommend using Barefoot pools. I plan to have drain another pool next year and acid wash.

    DJ The Spa Guy - Jacuzzi up and running! No more leak!!!

    DJ The Spa Guy

    (51 reviews)

    Contacted DJ about a spa plumbing leak. He came out within a day or two and gave me a diagnosis of…read morewhere the leak was coming from, but he needed to order the part. DJ initially kept me updated with this backordered part. Three weeks later DJ texted me saying the part would be in on Wednesday and he would be out to finish the repair on Saturday. I never heard from DJ again, completely ghosted me. I called another spa service and they came out the next day (a Thursday), diagnosed the leak (DJ's diagnosis was WRONG) and returned the following Monday and completed the repair. Would have done it on initial diagnosis, but had to get part from shop. For 3 weeks, I had a spa that was partially torn apart (I allowed this because DJ was going to return to complete repair in one week) and then wasn't even given the courtesy of telling me what was going on. I stayed home all day on the Saturday, but DJ never showed, called, or sent me a text. What I find weird is that all of our correspondence was cordial, so I'm not sure why I was just ghosted. That said, I would avoid doing business with this person.

    DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

    Clear As Crystal Pools - Pump installation

    Clear As Crystal Pools

    (3 reviews)

    I contacted them on Friday afternoon. They were at the house Monday afternoon…read more It was a bit confusing because it's not my house; it's my son's and he rents it out. He had been taking care of pool maintenance himself but this summer the pool wouldn't get clear and stayed green. My son has had bad experiences with contractors so he didn't want to hire anyone. Being an avid yelper I asked him if I could find a pool company to go out and I'd pay for it if the results were not successful. Well, great news! The results were successful so I don't need to cover it :) My son was happy to pay for quality assistance. He thinks he can now handle cleaning for the winter, after getting some advice from the tech. And we will hire Clear as Crystal to do the maintenance next Summer. I really appreciate the willingness to come out, fix the issue, and explain it to my son so he can learn. He is a young man and these experiences are important. Especially as a fairly new home owner and landlord. They charged a reasonable fee and didn't pressure him to sign up for regular service, although like I said, we probably will- at least for the warmer months. Thank you for the speedy response, quality work, and willing advisement.

    Jameson has been cleaning and repairing my pool for years. Does a great job and is on time every…read moreweek. Had a Pump problem last week and he came and installed a new one the next day. He also installed a solar heater for the winter season... couldn't recommend more. Thanks Jameson.

    Captain Pools - poolservice - Updated May 2026

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