I had a fender bender that resulted in some damage to my rear bumper. The other person's insurance wasn't particularly helpful and quoted me very low for the damages to my car. Luckily my insurance offered to waive my deductible and told me that Caliber Collision was part of their network for pre-approved repair shops. The process was great. I spoke with Jessica, a front desk clerk who was wonderful in this entire process from calendaring my appointment and onboarding me regarding expectations for the paperwork. Nahum was the tech that I worked with. During the initial assessment of my vehicle, I also asked him for a quote for a side scrape I had on my car. He told me the price and informed me that this would involve body work and taking out the windows for the panel to be repaired and repainted. I told him I wanted to think about it a bit more before going through with that repair, but of course authorized the repair for the fender bender. Nahum was great and communicative. He told me what to expect and originally told me that the repair may take a few days. He called me a few hours later and advised that additional damage was found under the bumper and a part needed to be replaced. Lucky me the part came the next day and Nahum was able to get the bumper repainted. My car was there for only 1 day. It was a great turnaround and I am overall very pleased with the services that this shop and people had to offer. As a bonus Nahum did me a favor and actually helped buff out some of the scratches on the side panel. It was really kind and I can't thank him and anyone who worked on my vehicle at Caliber Collision enough. At the time of this review, it has been a week since my repair, and everything looks great. Thanks everyone! read more

Just made an appointment since my insurance let me know about this location! I already feel confident in having my car fixed here since other body shops felt like I was bothering them....I was greeted with a warm welcome and had the rundown explained so well. Can't wait to see the final product read more

My car was damaged back in 2016 and fixed by a company that's no longer in business. After speaking to my insurance and being informed of some logistics, I was told to bring it back to the same location and the new company "Caliber Collision" would have a look and see if it would be covered. After speaking to Nahum Martinez one of the service advisors, he went above and beyond and informed me they would fix the issue with my window! He ordered the part and it's currently being repaired by them and thankfully before my trip! I would definitely recommend this shop for repairs! Nahum is really sweet and polite so are the ladies at reception! read more

I went to this location by accident because there are two locations fairly close to each other in Pasadena. I LOVED this place. The two gals who helped me were super friendly and fun to talk to. Eddie took care of me and my car really well too! I only went in for a minor bumper repair, but he had my car in and out within 36 hours! I will definitely be coming here for future repairs (knock on wood), but hopefully I won't have to... Thanks guys!! read more

Caliber Collision - Bumper lookin fresh AF - Body Shops Near Me - Pasadena, California

Everyone was so wonderful and they did a great job taking the stress out of someone hitting my car! Also worked directly with my insurance (GEICO) which was so helpful! The auto body work was done even before it was promised which in itself was a quick turnaround read more

I had gotten into a car accident which had affected my bumper and trunk, I chose this place via the insurance of the car that had hit me and may a say hands up for this location , since the moment I called to when I walked in Jessica ( one of the receptionist) was super helpful and answered every question I had, Edgar took care of me and my car and I wanna say thank you so much, he was super helpful and even adviced me on where to take my car for another minor problem it has, they have enterprise pick you up and drop you off from their shop which is super convenient and they even went out of their way to detail my car before it was given back to me. Here's a photo of how my car looked before and after, very happy to have chosen this place and I would recommend it to all my family and friends who are in need of a body shop, thank you so much Caliber !!!! :) read more

Caliber Collision - Body Shops Near Me - Pasadena, California

So you just had a car accident, now what? If you are scrolling through pages of body shop websites and reviews, I would highly recommend Caliber Collision on Colorado Blvd, Pasadena. Staffs are professional, seamless in communications, reliable and got my car sooner than expected. This team goes above and beyond for their job. Thank you Chris and everyone at Caliber! read more

I was side swiped and got some deep scratches and scrapes along the side of my car, and took it into the Caliber Collision to get it fixed. Nahum was attentive, kind, and very communicative, and he got the job done 1 week ahead of schedule! My car looks like new and he also cleaned it up inside and outside! I am really happy with all the work that was done. read more

The Caliber team was very professional and courteous. They kept me informed throughout the process and I never felt in the dark. This is a top notch business. Thank you Caliber team! read more

A week ago my car got hit by someone and I just wanted the car fixed. The person that hit my car took my car to a cheap repair facility. I was not pleased with the results from the other shop before taking it to Caliber Collision. Nahum, the service adviser immediately pointed out all the imperfections from the other shop and provided me with options on repairing the front bumper. As it turns out the front bumper was not repairable due to the botched job that the other facility did. Luckily Caliber Collision was looking out for my best interests. Nahum explained all of my options. I was so comfortable knowing that I had options but I opted to replace the bumper instead of attempting to fix the old one (which I purchased brand new from the other repair facility). Throughout the process I was anxious, assuming the worst. After experiencing such a bad experience at the other repair facility I did not know what to expect. The day came to pick up the car, which by the way they were so fast I got my car back within 4 days on Thanksgiving weekend. I was so so happy that my car looked like it was right out of the showroom. The car was COMPLETELY detailed and cleaned inside and out. I honestly couldn't tell that the bumper was replaced. That's how great of a job they did. Amazing service! read more

I brought my 2018 Mercedes in to Caliber Collision to fix my front bumper. Long story short the vehicle is low profile and somehow the bumper got snatched up on a parking bump stop. When I reversed the vehicle the bumper completely got pulled off, breaking the front bumper tabs. I knew the repair would end up being a couple of thousand of dollars. My car is a lease so I was concerned about the color not matching to the paint. I did not want to be liable in paying the leasing company a fee for the bumper and I explained that to Nahum the Service Adviser. He reassured me that they do not cut any corners in the repair and if I was not satisfied with the paint on the car they would respray it FREE of charge (assuming there were issues with the paint). Throughout the repair process I was notified via email and texts on the status of my vehicle (which I opted into when you sign the paperwork for them to fix your car). I was blown away at the professionalism from the service adviser, Nahum. I appreciate his transparency regarding the repairs. Nahum made sure that I was completely satisfied with the repairs during the whole repair process. He also provided me with a discount on the service ; which was not expected. They delivery day came and I was blown away and taken aback. I could not tell that the car was involved in any incident. They also detailed and washed my car, which they do not have to do. It's the little details that count and I can proudly say that I will be referring friends to Nahum so they can get their vehicles taken care of. Thank you for taking care of me Caliber Collision. read more

A month ago, I was involved in an accident on the freeway and someone rear-ended my car. The damage to my rear bumper were pretty bad, but luckily the other party had car insurance and liability so their insurance company was able to pay for all the damages to my vehicle. Coral, the front desk receptionist is so friendly and wonderful to work with. When I first went in, she was able to help me with all the paperwork and informed me on the process and who I can contact if I have questions regarding my car repairs, etc. Her perfume smelled wonderful too! And we were just chatting away for a bit while I was waiting to have my vehicle seen. She's really sweet and brought a smile to my face when I walked in! Nahum, the auto mechanic that worked on my car repairs gave exceptional service, beyond what I expected. He called me the following morning to inform me about the damages that were found before and after the bumper was removed from my car. He texted me daily to keep me in the loop about what was going on and when I can expect my car to be finished and ready for pickup. When I went to pick up the car, it looked nice and shiny and extremely clean - like a brand new car!!! Thank you to Caliber Collisions for an awesome job with repairing my car, and a BIG THANK YOU to Coral and Nahum for making the experience so smooth and efficient!! :) Hopefully, I wont have to come back for any repairs, but in the case that I do, I'll definitely be back to Caliber Collisions!!! read more

I recently cracked the tail light in my Subaru Forester backing up into a pole just a couple months after I had replaced the rear bumper at Caliber Collision. They were so nice and told me if I got the part from Subaru they would install it for me in 20 minutes. I stopped by today with my new rear light assembly and they popped it in and I was on my way. They are so nice and did a perfect job both times. Hopefully I can stay away a little longer going forward, but if I need work it is really nice to know they are there for me. read more

Took the car in due to a no-fault accident that happened. Back end bumper dented by some guy who wasn't paying attention in a parking lot. Everything was fine, took the car in for the estimate ($1200) and the other person's insurance was going to cover it. So set up an appointment for them to make the repairs. A week later they change the quote to $4100. This caused the car to get totaled out. They never took it apart or anything, just changed the total cost like that. Seems sus for sure. Do not recommend. read more

Coral was amazing. She was absolutely professional. I had my Jeep towed to their location from the West Hollywood area because it was the closest top rated Caliber Collision. I am so thankful that she was able to accommodate me at such a last minute; so much stress was taken off my shoulders and she helped me turn a traumatic experience into a pleasant one as she assured me of who and when it would be necessary to make contact with my insurance and the tow yard and so on! I definitely recommend this Caliber Collision. I wish every receptionist had the delightful spirit that Coral has. Thank you for your professionalism from the entire staff! Also thank you for taking such great care of my car and my personal belongings!! read more

Very quick, professional service. Our car was hit in an accident and we were surprised at how quickly and perfectly Caliber fixed our rear end bumper. They cleaned our car too and adhered to social distancing and cleanliness perfectly. Very happy with Caliber, won us as loyal customers! read more

These guys are amazing! Nahum was very professional, provided me with frequent updates and was very sympathetic with everything going on due to covid-19. My vehicle was given to me a lot sooner than I expected and they left it so good, the repaired side looked better than the other side. They also sanitized my car inside and out which was very much appreciated. Would definitely recommend. read more

Caliber Collision - Before - Body Shops Near Me - Pasadena, California

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My guy Nahum hooked me up! Had some small scratches. He gave his professional opinion and honestly probably saved me a $1k. That shows me he really had my best interest in mind. If I ever have another autobody issue in the future, I know where I'm taking my business: Nahum at Caliber Collision! Great team! read more

Hi I would like to give this place a 10 stars. Great customer service from Coral and Shirley when you first walk in to Edgar with his great customer service also everyone here was so nice my Chevy Trax look like new and I'm very please of there service everyone goes above and beyond to make sure you are taken great care of. Thank You all for the great service I would recommend this place to everyone. read more

Christopher did an amazing job! His attention to detail goes above and beyond. I brought my car in after getting sprayed with rocks on the freeway. I'm very meticulous with my vehicle and thought I pointed out every detail that was damaged. Much to my surprise, and satisfaction, Christopher found a couple of other damaged areas I had not seen and got them repaired as well. Not to mention the quality of the work, amazing. Thanks again, this is the third time I've taken my car here and every time I leave extremely satisfied. If you're looking for a reliable shop and own a sport or luxury vehicle, I would trust Christopher and his team to get the job done right any day. Thanks again, everyone! read more

The employees are friendly and courteous. The woman at the front desk sometimes seems a bit confused. Couple of things bothered me; the gate from the sidewalk that leads to the parking lot and front door is left open all weekend. On Saturday at 1p I was able to walk onto the lot, open the door to my car, and retrieve a couple of items I needed. Could be a problem. Also, they won't call you when your car is ready. You have to call THEM. Other than those two issues, I had no problem with them. ***The prices are expensive!*** read more

Brought my car into to be repaired after MVA, Caliber Collision took care of me although my car was a total loss the guys there were super informative, kind and respectful. The Manager Naun was amazing when explaining why the car was deemed a total loss, working with them and my insurance was great! Highly would recommend! read more

My front driver side light was broken. I tried my best to pop it out so I can put in a new one but, I wasn't able to without the right tools. I was really hesitant to go to an auto body shop because I didn't want to get ripped off. I called Alan here at Caliber collision this morning when they opened at 7:30. I told him my situation, and he told me just to come in and they would do it. I was very nervous about my light getting worse as I drove it more. I came in and Alan and Monty. Told me they would take a look at it and told me to wait in the waiting room. I was very nervous but just a few minutes later they told me to come out. They said it wasn't too big of a job, and they were able to pop out the light and replace it with the one that I had brought. And if you can believe it, they didn't charge me! Since it was a smaller job, they said it was fine. Honestly, as a woman it's very hard to go to these kind of places, and not feel like you're going to get ripped off. They definitely could've charged me for the service regardless of how easy it was. They even fixed some of the white marks that was around the light where I had hit it. Wow, I won't be going to any other place in the future because this place is just literally the best. I feel so grateful for Alan and Monty helping me in the situation and being able to do it so quickly before I had to go to work. Thank you again this really made my month! read more

This is my second time coming to caliber collision. The first time was years ago and I came back hoping to receive good customer service like I did last time and they exceeded my expectations. I felt they made my vehicle top priority(which it probably wasn't ). But,they showed they cared about service. Nahum even shared with me the history of the building and how the Rose Parade passes right in front! It's a beautiful location almost reminds you of a movie scene or a museum! Although I'd hate to come back because of another crash I know it's reliable coming here. Thank you Nahum and Team! read more

I called in to get an appointment and they had one the same day. I went in and they looked at my car door (the latch broke). They told me they didn't know how long it would take so I left it. The next day they said maybe Friday but then later on in the afternoon I got a text saying my car was ready! I went to pick it up and they got the part in that day and fixed it as soon as possible so I would have it for Thanksgiving. I was happy to have it back even before I expected. I got my car back (cleaner than when I left it) before the holiday and I really appreciate that it was done so quickly. read more

I hit a cardboard box on the freeway and the impact misplaced the front bumper feature on my 2019 Honda Fit. I visited the Caliber Collision location on Colorado Blvd in Pasadena because I had received excellent service prior at this shop. Mr. Nahum Martinez was the gentleman who helped me both times and his service and demeanor put me at ease. Mr. Martinez did not even charge me for the second repair because he said it was a very small issue. Another shop would have charged me $50 or $60 to pop the bumper feature into place, but he did not and for this I will always be grateful. Please visit this shop for your body repair needs. Ask for Mr. Nahum Martinez, the general manager. read more

Delt directly with Nahum Martinez, This guy is a 5 stars customer service profesional. Honest ,factual and timely communicator. My insurance was less then desirable so having mr Hernandez as my contact professional made all the difference. I believe u pay for what you get and it's so worth coming here. read more

Don't bring your car here ! This place sucks, go elsewhere. They couldn't even do an estimate they lost mine and told me to reschedule to do another one. But they are closed weekend's and only do estimates on certain days. They don't realize people have jobs and it's difficult for some of us to take days off. read more

I got in a car accident and I brought my car in for repair after someone passed a stop sign and hit me. Staff was friendly and informative. They kept in touch every step of the way. Turns out my car was a total loss. Sad to see it go but happy that they made the process of helping me get my belonging and close the account not stressful. read more

I'm so thankful to Edgar and William for getting my car back into great condition. I had originally taken my car to FixAuto in Pasadena and it was a nightmare, that shop didn't do a thorough inspection of my car and they just did really shotty work, but Caliber took on my case and helped me every step of the way. Thanks to their guidance I didn't have to pay for the additional work needed on the car that was missed at the previous shop and I didn't have to worry about the car rental as well. I'd highly recommend this Caliber Collision! read more

Great customer service! I was very satisfied with the work done on my vehicle, got it back Like new even feels improved! Edgar the service advisor was very informative, knowledge, helpful and over all a delight to work with, highly recommended this location! read more

Chris provided outstanding service during my last visit. He offered an efficient appraisal, thorough explanation, and friendly professional engagement. I knew my vehicle was in safe and capable hands. I've worked with Caliber twice now, and the service remains fantastic. I highly recommend them. read more

I took my car in to repair a fender bender that spread across a few panels. Nahum was helpful, through and seamlessly worked with my insurance company. When they discovered more damage under one of the panels, Nahum worked with my insurance co. to revise the original estimate so I wouldn't be charged. He even called me to let me know about another ding on the roof that was hard to see. I paid to fix that because I know BMW would have charged me an arm and a leg when my lease is up. At the end of the day, he saved me money and my car looked like new. I've used Caliber Collision several times over the years and I will definitely be back. Than you Nahum, thank you Caliber. read more

Great experience yesterday with my service rep, Andrew. He provided a simple, reasonable priced solution to repair my damaged bumper. Best part is he found a tech to make the repairs same day. Considering having Caliber do some suspension related work, as they have a mechanic on sight. read more

I had an unfortunate incident with my car being hit by a trash can, yes, a trash can and it hit my front bumper. It caused some damages to my bumper with scratches and popped out my bottom headlights, a whole mess. I went in on a Tuesday to drop off my car but by then I already had a claim for it and by Friday, it was ready to go. They said it would at least take a week but they were able to get everything shipped out for the body parts and had my car ready by the end of the week. They're great as it was my first time being there and I appreciate Chris B for his assistances! They also fixed my passenger mirror as a curiosity after they finished my car! Cherry on top was, they vacuumed and washed my car too.. read more

Long over due post! But Alex and his team were amazing! This place gives great service and they don't try to overprice you!

From the moment I walked in, Coral, Edgar, and Nahum provided EXCEPTIONAL SERVICE! The details about my car was explained clearly, and Nahum provided daily updates about the status of my car. Caliber collision has definitely established a returning customer out of me!! read more

I am really attached to my car so I did some pretty extensive research on my local body shops. I am glad I decided to come to this one. The entire team is really efficient and they answered all my questions. My car was returned to me right on time and looking great. I wasn't given the typical runaround like with other body shops. They gave me a price and they sticked to it. Thank you for the honesty and for making my car like new. read more

Man. Let me just say. That these guys did an amazing job... i literally got my vehicle back without incident and better than how i took it in. Im a very particular individual so how they perfectly paint match and blended my brand new replacement doors was literally a perfect job done. I will totally recommend this place to anyone who wants what they pay for and gets perfect results. read more

Caliber Collision - before - Body Shops Near Me - Pasadena, California

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I took my car there, and was received very well by Mr. Nahum Martinez. They fixed my car, and I'm very satisfied.