I want to take a moment to recognize Caliber Collision--you all truly deserve it. I was on the phone with my insurance filing a claim and was told Caliber would likely reach out within the hour. To my surprise, it took less than a minute after I hung up for them to contact me. That level of responsiveness immediately set the tone for the entire experience. From the moment I walked in, I felt taken care of. The front desk staff were incredibly kind, professional, and made the check-in process quick and easy. The advisor was just as impressive--knowledgeable, patient, and took the time to walk me through everything so I felt completely informed and comfortable. It's clear this team genuinely cares about their customers. I was originally told my car would take about a week to repair, but it was finished in just four days. On top of that, I received daily updates, which I really appreciated--it made the whole process stress-free. When I went to pick up my car, I didn't even recognize it at first because of how great it looked. They truly made it look brand new. To top it all off, they even washed and cleaned the exterior, which was an unexpected and thoughtful touch. Overall, an outstanding experience from start to finish. Highly recommend! P.S I wish I could remember everyone's names who helped me, but unfortunately my memory isn't the best. If possible, I'd really appreciate the store manager looking up my name and giving everyone the recognition they truly deserve. read more

We were given Caliber as a place to take our car as they were a State Farm Certified repair shop. We wanted to avoid filing a claim just to avoid the possibility of a rate increase so I called to make an appointment. The damage was minor (front bumper damage) and Gabby immediately said it would probably be over $1000 and require a new bumper, even without seeing it. First thing I was asked was for my claim number. I informed Gabby that I did not have one and just wanted an estimate. If the repairs were going to be more than our deductible then we might consider filing a claim. This is when I was told that I would have to come back and get another estimate because State Farm wouldn't honor the first estimate. Red flag went up...why wouldn't State Farm honor it if they are preauthorized? I said that was fine and that's what we would do if we decided to file the claim. I decided to call our agent back to get some additional places to call. I informed him what my experience was with Caliber and he was livid. His exact words..."why would you need another estimate if we sent you there? Are they planning on charging insurance more?" Needless to say they were not given our business. We ended going somewhere else even though it's a little out of the way. Be aware of this Caliber on East Main in El Cajon. They could be on the up and up but this experience just doesn't sit right. read more

I initially came in due to a fender bender, unfortunate I know! However, upon arrival the entire team provided immaculate out of this WORLD customer service from CALIBER E MAIN! Say Hi to Marenna (at the front desk) she answered all my questions in detail! You can rest easy knowing that they care for their guests as they would care for their own family. I can easily say I feel like they are now my family because that is how they treated me in a time of despair. Needless to say the body work they did on my car left it looking as if nothing ever happened.. I have Geico and my assigned service advisor was BEN; he kept me informed and updated in detail (and I mean detail)!! The body lines were all lined up and there were no gaps WHATSOEVER and definitely no missing bolts every thing was installed safe and you can tell the tech took his time! Ben even showed me the before and after and can I could say is WOW!!! Me being in a similar industry I am super picky letting others work on my personal vehicles. All I can say is a huge shout out to the tech RUDY for paying attention to detail and treating my car as if it were his own! They value your time as well!! I had my vehicle back in my possession even 3 days BEFORE it was estimated to be completed. If you're looking for QUALITY work, family ATMOSPHERE and PROMT service this is your go to body shop!! read more

I crashed my car leaving extensive damage on the front end. When I dropped my car off every employee I encountered was kind, helpful, and reassuring. Throughout my experience they were consistent in keeping me updated about any issues or time extensions they were facing. Their customer service was very comforting. For me, they went above and beyond their job description as well. On my way to pick my vehicle up my rental car ran out of gas (I was hoping I'd be able to make it to Caliber, I severely miscalculated). When I called Caliber to let them know what happened and that I wouldn't be able to make it to them before closing they sent one of their own employees to save me from the side of the road! He came with a gas can and he stood in the pouring rain to help get me off the side of the road. Although I hope to never damage my car again, if for any reason I need collision repair in the future Caliber Collision will be my first choice. They genuinely care about the well being of their customers and I'm so grateful for everything they did for me! read more

Caliber Collision is Very Professional and Fast, I got hit at a stop sign on October 4th 2017, turned my car in the next day and got in back within a week. It was very fast because the estimate day was 14-20 days and Caliber Collision got it done in 8 days, thats pretty reliable, tho I was in rental but it was still nice to have my car back. Mr. David, the gentleman that I was working with was Excellent in Professionalism and his demeanor was magnificent, you could tell he was not doing it just for his job, he really cared thats what I meant by his demeanor. Also, he called me just about every other day to give me updates on my car and I received text updates, on my phone, which is a helpful tool. I wanted to thank the employees, that I did not see, those labors that worked on my car, though I only spoke and saw David but I know that they did a part to and sometimes they feel left out, so I cannot Thank the family of Caliber Collision enough and I would recommend this place to everybody 100%. read more

I was so stressed finding a place after my accident. I have been to a lot of auto body shops in my life and this is the first time I walked in stressed and walked away feeling better. Trevor walked me through everything that was damaged and why it needed to be replaced and showed me where the damage was I did not even see. They got it repaired quick and I have full coverage with a deductible but his goal was to get it repaired right without doing unnecessary repairs. My wife dropped me off with my son and to my surprise my car was not only completely repaired but had been washed and vacuumed. Trevor is the man and I hope I don't have to get work done again but if I do it will be with Caliber. read more

Recently had a bad wreck and Caliber E Main was my preferred shop. My Insurance progressive spoke very highly of them. The fact that my insurance trusts them definitely eased my mind. Upon arrival the friendly staff kept me informed and prepared (even prior to my appointment). All in all my car was complete and in way better condition. Not to mention my Toyota was complete even before the estimated day. So happy I chose to go with this collision center. The value in the quality of work was outstanding; choose this shop and you wont be disappointed. You get a limited lifetime warranty and they stand behind their work like no other! read more

marrina the first person you see when you walk in:) she was so friendly & approachable made me feel comfortable as soon as i walked in . thank you so much marrina !!!! & ben he was amazing top.the man you ask for when you get there :) soon as you see him he had a great smile:) to me that was everything!!! came in on a saturday to order my parts knowing my schedule was real crazy it was done in 3 days . ..wow!!!!!! the quality of the job was perfection & he had it all sparkling clean waiting for me . thanks again... im a very very happy customer caliiber collision os the place to go!! read more

Just got my car back from this Caliber location a couple days ago. I can't say enough about how easy they all made the process go from start to finish. I could readily see how well they work there as a team and go out of their way to make the customer happy with the repair results. Such was my experience and I would readily recommend Caliber Collision on Main St in El Cajon to family and friends. Special thanks to Robert who went the extra mile, in my opinion, to make my car look just about perfect. One more thing, I even got the car sooner than expected. Denis B., El Cajon, CA 7/20/2017 read more

I recently had my car repaired here, and I couldn't be happier with the results. The team was incredibly professional, friendly, and transparent throughout the entire process. From the moment I dropped off my vehicle, I felt like it was in good hands. They provided a clear estimate, stayed in communication, and finished the job on time. The quality of the bodywork was outstanding--my car looks like it just came off the showroom floor! I highly recommend this shop to anyone looking for honest, high-quality auto body repair. Great service all around! read more

My car has been to this Caliber a couple of times. Service has been exemplary. We were always greeted, once by the manager Lisa. The facility is always clean, well appointed, and everyone is friendly. Our adjuster was knowledgable and the staff was professional. Our car was repaired and returned in a very timely manner. The price was very reasonable. There was even a very minor issue with some trim. The staff pointed it out, suggested a solution, and we went through our insurance and had it fixed. Good company to work with. 5 stars! read more

I had an outstanding experience with Caliber Collision! The entire team was professional, friendly, and efficient. They kept me informed at every step of the repair process, and the quality of their work is top-notch. My car looks brand new, and the repairs were completed ahead of schedule. The customer service was exceptional, making a stressful situation much easier to handle. I highly recommend Caliber Collision to anyone in need of auto body repairs. They truly go above and beyond! read more

The staff was friendly and professional. My car looks great! I tend to have a hard time trusting people, especially when I know that they are fixing my main source of transportation it feels great knowing that I'm able to drive with my kids in the car and have a peace of mind that I will make it from point a to z . They have a great team and are my goto when it comes to repairs I without a doubt, highly recommend them to everyone in need of a trustworthy shop read more

Astonishing service. Highly will be recommending to those who need repairs. Clean and tidy office. Fully stocked complimentary beverages btw were super refreshing! Marenna helped check me in and was very knowledgeable on my repair process made a unfortunate situation easier to recover from! Ivan the body tech that was assigned to my vehicle was very detailed oriented and got all my areas of concern fixed better than I expected, practically like new! read more

Caliber collision is the spot to go! Took my truck in to get an estimate and less than 10 days later, it was brand new again. Marlene and Alfonso are extremely professional and went above and beyond to make sure my truck was in good hands . The overall experience was hands down nothing short of amazing, especially having to jump through hoops with the insurance and all. Don't take my word for it, give em a shot and see for yourself! read more

If I could give 10 starts I would. This Caliber Collision was the best experience I've had with a body shop. I brought my car here after my crash. Genaveve was more than helpful and most importantly communicated with me throughout the process. I would recommend this shop to anyone. If you get into a crash use this Caliber Collision over any shops in the area. This shop was well ran and I thank them for making it easy. Thank you read more

I had the pleasure of working with Christian. super friendly and informative, I was updated constantly on the repair process for my Nissan. He kept me informed even when there was part delays and he still managed to get my car out sooner than promised, definitely recommend their services. Shout out to the team in the back of the shop they have gone above and beyond. some great quality work. Thank you Christian and Caliber. read more

Caliber collision was great to work with, very perfessional and precise, and work done in a timely manner while communicating as progress was made, and also most of the time when I had questions, I was able to call and talk to a real person instead of going through a phone prompting nightmare or talking to some phone bank in a diffrent country that I can't understand, that means alot, Thank you, Sincerely Franklyn Marino read more

This was such a great experience, everyone was so kind and thoughtful!! The receptionist was super sweet, and GEN was so nice and accommodating in helping with getting everything on my SUV finished in a timely manner!! She was kind enough to wait for me even though I was running late and for that I'm very thankful!!!! They made sure I was taken care of!! Excellent workmanship on my SUV!!!! read more