Based on my last experience with Caliber Collision I would not recommend or do business with you guys again. The repair manager at the northwest location was rude, condescending, impatient, and offered me no updates during the repair process of my vehicle. After a week of my car being there and hearing nothing from Caliber Collision. I contacted my insurance to find out my car was totaled. Regardless the manager never called, or cared to inform me. I had to call him to set up a time to get my personal belongings from the car. My prior experience with Caliber Collision in Lewisville was extremely positive! But, Austin northwest location gets 2 thumbs down!!! read more

Excellent service and workmanship! Everyone at Caliber was very professional, knowledgeable, helpful, and friendly. Everything went very smoothly, and that made a big difference. I am very glad I went there. They do great work. Thank you! read more

I couldn't agree more with the review below by Claire. Justin and his team are the best of the best. I can say this the customer service I received there is better than any other car service I have ever visited by far. Justin was willing to stay after hours to accommodate my schedule so I could pick it up my car the same evening it was ready. He took his time and explained all of the repairs and also helped me move my belongings from my rental into my vehicle. I was involved in a severe rear-ending accident and my car was quite bent out of shape in both the front and back of the vehicle. After repairs at Caliber, my car looked brand new, inside and out. It was like getting a new car! There was small technical issue with the car as I was pulling out, and I kid you not, every "big boss" was surrounding my car to get the issue solved immediately. Again, this was all after hours. The car was fixed immediately and they were all very genuine and kind. What a great staff and business. Thank you Justin and all involved for an excellent experience. read more

After a pretty intense accident in which the front of my vehicle was rendered "Hulk Smashed", my car was taken to this Caliber Collision location. After nearly a month with the professionals at Caliber, my car is back to like new condition. The work is really exceptional. More so than the actual work being executed so well, was the unprecedented customer service I received from Justin Wood. From the get go, Justin was attentive, patient and *extremely* compassionate. I'm sure he deals with folks in all sorts of emotional states and I was no exception. His calm and reassuring demeanor gave me a sense of comfort. The first time we met, he told me I would hear from him weekly with updates. And like clockwork, Justin always called to ensure I had a current status regarding my vehicle. I feel really lucky to have been assigned to Justin. He took really great care of me and for that, I'm truly grateful. Thank you, Justin Wood and thank you Caliber Collision for getting me back on the road again! read more

Recently had my car repaired here after a collision. Staff was very friendly, efficient, and kept me well informed throughout the whole process. Daniel definitely helped to make sure my car was well taken care of, and my car looks better now than when I bought it. Also, they took special care to clean the inside of my car. Little touches like this are what make a business great. I would definitely recommend Caliber if you need collision repairs. They are timely and professional. Thanks again, Caliber! read more

Caliber Collision on McNeil is the BEST body shop I have ever used! Justin made everything so easy from the initial phone call through completion. He provided text updates throughout the process to reassure us that our vehicle could be repaired and was in good hands! We were afraid the frame was bent, but he let us know the day we dropped it off that the damage was not too serious...so reassuring! We were concerned that it might be totaled. Justin finished the job three days early...it looks amazing!! Better than before the accident!! He even dealt with our insurance company and handled everything! When we picked the car up earlier today, it had been washed and cleaned inside...above and beyond our expectations! Thank you, Justin! I'll never go anywhere else! Kathleen D. read more

I cannot begin to say how pleased I am with my experience at this Caliber Collision location. First of all, Justin Wood was amazing! He kept me updated throughout the repair process via text messages and had my car ready to go 3 days ahead of schedule. On the day of pick up, he texted around lunch time that my car was ready, but I was unable to come pick it up since I work in Oak Hill. Once I got off work, I wouldn't be able to make it to the shop till about 545 and Justin said he would wait for me even though they closed at 530. While I was en route to the shop, he took the liberty of calling Enterprise since I was in a rental and took care of everything. I did not have to contact them about turning in the car I was driving. Additionally, my car got detailed and a much needed car wash. This was checked off my to do list since I was about to go out of town for the Memorial Day weekend. Justin, once again thank you and you are the absolute bessssstttttt!!!!! :) read more

AMAZING SERVICE! I had my very first accident and was really nervous about the process of fixing my car. The front desk agents reassured me that they will make the whole process painless. They answered any questions I had and eased all of my worries. Ken was my mechanic and he communicated EVERY step of the way. I knew exactly what was going on with my car and they finished all the repairs by the date they told me. I can't say enough amazing things about this place. This will be my go to place if anything happens to my car again. Thanks for the amazing service! read more

They run their operation as smooth as butter. Great customer service, excellent communication from start to finish and beautiful work! I recommend them wholeheartedly! read more

I have been here before when it was Custom Car Crafters, for another vehicle I had. When I found out that they switched to caliber, I knew they would do good work, so I picked the McNeil location. Justin wood was my adjuster. He is extremely friendly, kept me up to date on the progress, and made everything go smoothly. The projected completion date was Jan 7 and he had it done on December 29 for me. Great experience and Justin did an awesome job! Highly recommend !!! read more

Caliber Collision - Body Shops Near Me - Austin, Texas

Best repair shop in town. It was so simple to get the quote and they got my car in the shop the same day!!! And finished 3 days early. Everyone at the shop made sure it was what I wanted before leaving. I got txts daily on the update of my vehicle and the management staff there is amazing as well as all the other employees. I live 20 miles from this location, but would have my car repaired here any day. This place has their shit together like none other and I highly recommend you give it a try. You will only be satisfied and grinning from ear to ear. Oh and they detail your car after its done...just saying. read more

No one enjoys taking their car in to be repaired , however, if you need to make sure it's Caliber Collision on McNeil. From the friendly greeting to the very quick ( and very reasonable) estimate you will be very pleased! My son loved the fresh warm popcorn as they delivered my car. The estimate was right and they kept me updated via texts like I requested. Justin was professional, kind and would recommend him to anyone. Will go back for sure! read more

My car was hit by two separate drivers and I was dealing with two different insurance claims. Caliber Collision was awesome, this was honestly an extremely easy process. I was expecting there to be a lot of issues/complications, couldn't have asked for better service! I dropped my car off on Monday and they had it ready to go by Thursday. Brittany is the best, I received a call from her when my parts came in and she also called me daily to give me an update on how the repairs were going, I really appreciated that. Also when I picked up my car they had washed it and cleaned the inside! Definitely going to recommend them to anyone I know who needs repairs :) Thanks guys!! read more

Quality of the work is fine. The main problem is poor communication. We had a bumper-bender (crape myrtle problem) that required a new bumper. We got 5 bids. Caliber was among the lowest and I signed with them based on the recommendation of one friend. (Found out later 2 other friends had had bad experiences.) We scheduled the repair 3 weeks in advance. Dropped off the car and never heard a word. I had to call them each time to find out status, despite their promises to keep us posted. One-day repair turned into two days. Also, price went up by $150 while car was in the shop, based on a vague description of a chrome strip that broke. Then...we find out the tail light (a simple part) that was shipped was the right instead of the left. So, three more days to wait, and another visit. I would think twice and seek other bids. read more

Justin Wood and his team are absolutely incredible! After being involved in a three car pileup, and waiting for the other guys' insurance to begin the process of getting my car fixed, the last thing I wanted to do was have to deal with a body shop giving me the runaround. From the very second I got to Caliber and talked with Justin to the moment I picked up my car (4 weeks later thanks to the delay of insurance) I was treated like family and my car was taken care of as if it was one of their own. Justin truly takes customer service to a whole other level and I loved that he kept me updated on the progress of everything and estimated time frame. The work done was amazing and high-quality. And my favorite part of this experience?? When I came to pick up my car, it had been cleaned inside and out!!! Talk about over delivering on value :-) I will never take my car or any other family vehicle elsewhere as long as Justin & his team are running this place. read more

I was referred by someone else's insurance company after I got rear ended. The experience is super good with daily text communication and professional explanation at the time of drop off and pick up. Justin is great! read more

I must admit, I am always skeptical of any auto repair shop because I have had horrible experiences in the past. After my experience with Justin Wood and Caliber Collision, I feel I can rest at ease because I know there is somewhere I can take my car that is trustworthy. I was kept up to date with the progress of my car's repairs via text message which is super handy for someone like me who is always on the go. I would definitely bring my car back and would definitely recommend them to a friend. read more

Update: had my mechanic uncle look at things and he found more issues. They didn't even finish painting the lift gate. And the bumper isn't sitting flush and causing gapping when the lift gate is closed. Since Caliber is doing nothing I went to a Honda dealer myself and talked to the parts director. Caliber is giving me the run around, plain and simple, and just mad that I'm causing them to lose money. Here's an idea, do the work correctly the first time and you wouldn't have a problem. Supposedly the regional manager is going to call me today. I'm not holding my breath. read more

Business must be great as they can't seem to be bothered with me! Was referred to them by my insurance company after a fender bender. Via the insurance company, Caliber sent me an email with a link to contact them. The link didn't work. So I went directly to their web site to book an appointment. They didn't get back to me. So I called them. A nice lady took my information and said someone would get back to me. Their response was to again send me an email with a non-working link to their appointment web site to which they don't respond. I have since called the insurance company and had them refer me to a different company. Congrats Caliber, on having so many customers that you don't need my business! read more

I was rear ended at a red light and had never been in that situation and really had no clue what I needed to do. I was referred to Justin through a friend and he was amazing! He stepped in and dealt with the insurance company to take care of EVERYTHING (having my car towed to Caliber- which was a HUGE ordeal, helped with the rental, the estimator and the additional amount for the repair)! On top of taking all of that stress off me, he was able to get my car finished sooner than expected. Justin and the team at Caliber are wonderful and really know what they're doing! Hopefully it doesn't happen again but, will only use Caliber for any repairs! read more

I havent actually had my vehicle fixed yet but the initial consult was about the most calming thing i've had in three days. Thanks..Frank.. It turned bad as in geico totaled my car. Dopped a star because even if could get my leanholder to agree calber doesnt repair total losses. I am devestated and it is not their fault but 5 stars wouldnt be appropriate under the circumstances. Thanks anyway.. read more

Justin Wood and Caliber Collision are on my all time list of best automotive experiences I have ever had. I am going to share with you a story, so settle in. I promise the ending will be happy. Once upon a time there was a girl (me) who worked her ass off to buy the car of her dreams, who she names Ivan. The girl and Ivan were inseparable for a few years. The girl meets a boy and soon the boy, the girl and Ivan are a unit. When the boy decides it is time for the girl to meet his family, plans are made and Ivan is loaned to a friend while we are out of town. While in MA, I get a call from my friend who has Ivan for the weekend. Ivan is hurt, BAD. Turns out my friend was driving and didn't see a car coming at a two way stop and pulled out in front of another car. I was devastated. I loved Ivan every day I had him from the moment I brought him home. I was told by my friend that Ivan was not drive able but that he was in a safe place in Hyde Park. I call the insurance company the next day before the boyfriend and I board a flight to come home and arrange to have Ivan towed to a repair shop. We make it back to Austin and drive straight to Hyde Park to see Ivan. I got out of my boyfriends car and walked up to Ivan. And started to cry. His front passengers rim, tire, and parts that are never supposed to be on the ground are resting on the ground near the back passenger side. I am now crying uncontrollably and trying to clean everything out of my beloved Ivan, thinking I will never see him again. Totaled...... That was the only thought in my mind as I was driving away while the tow truck driver was putting Ivan on his flatbed. I spend the next few days crying and trying to figure out how I am going to get another car. Two days after the accident....the morning that Caliber Collision received Ivan I get a call from Justin Wood. Poor Justin was probably wondering who he pissed off to have a client that is blubbering on the phone about her car. I am not kidding, I was crying so hard the first time he called I don't even really remember the conversation. But the gist of it was this: Justin: Hi Kim, this is Justin from Caliber Collision Kim: Justin, Please, Please, (sob), fix my Ivan Justin: I assure you I will do everything I can to make sure you get him back. Kim: I am sorry for being so upset (sob) but I love that damn car Justin: Kim, don't worry about being upset, we will be close friends by the time Ivan is fixed. In fact, you might get sick of talking to me I will call you so much. Kim: (sob). Please, take care of him Justin: of course, I will take care of him like he was mine. I will call you in two days to give you an update. And two days later Justin called with an update And two days after that Justin called with an update I could go on and on about our conversations, but I will cut to the chase! Justin called me every two days with an update on Ivan. Every Single Time Justin called he was friendly, polite, and such an advocate for Ivan that I felt SO MUCH BETTER about being separated from my beloved car. The insurance company was calling for a total of the car. Justin fought and fought and eventually went line by line through the charges with the insurance company to make them understand that Ivan was worth saving. And I am forever thankful for that. Ivan spent a little over 30 days with Caliber Collision and during that time I received many, many text messages and calls from Justin. Justin went above and beyond his job (in my opinion) for me and Ivan. Many people do not know this (I didn't), but most (or all?) insurance companies stop covering a rental car after 30 days. Justin was so on top of this fact that he actually brought up to me the above fact. Before I could even start to freak out about the cost, Justin said, "I have already talked to management and Caliber Collision is going to cover the cost of your rental car if it goes over 30 days. We are happy to do it, thank you for being so patient about Ivan". Wait...... What? Can you run that by me again???? Yup, I heard you right, your company is going to COVER THE COST OF MY RENTAL OVER 30 DAYS. WOW. I was blown away, and I didn't even have to call the rental company and explain, Justin did it all. I get a call from Justin a few days ago and he says, "today is the day, come get Ivan". I get to Caliber Collision and meet Justin, he drives Ivan out front and I see him for the first time in over a month. I burst into tears (again). IVAN IS PERFECT!!! Like the accident never even happened. And the peeps at Caliber even cleaned him INSIDE AND OUT. If I ever again need ANYTHING for Ivan or any car I will go back to Justin and Caliber. Do yourself a favor and put the number in your phone now. For real. Do it. So the girl and the car were reunited and will hopefully live happily every after. Justin was Ivans' (and my) knight in shining armor, and I will forever be thankful. read more

What a great team. Truly the best service in town. They do it right the first time with a smile. Thank you for taking good care of us.

Just picked my car up from a super fast and beautifully done repair by Justin Wood over at Caliber Collision on McNeil in NW Austin. These are the folks that for years and years were one of Austins finest repair shops, Custom Car Crafters. They are now Caliber Collision and now Justin has joined their team. I've worked with Justin for years with both my repairs as well as my customers repairs. Getting in an accident is never good but Justin sent daily texts on the repairs and had my vehicle back to me days before originally promised and looking beautiful both inside and outside. It is spotless! I know it hasn't t looked this good in years. He's a consummate professional, very knowledgeable and will do right by you. Catherine Murphy read more

Outstanding! By far one of the best customer service experience. Everyone was very kind and helpful. Special thanks to Spencer! He kept me updated on the car status every other day. Even though at the end my car was determined to be a total loss, it was the greatest pleasure working with him and his team. Five stars. True southern hospitality, will highly recommend. read more

Custom Car Crafters recently joined Caliber Collision but the people that work there are still the same. Last year, I was selling my Mazda and had a small scratch that I wanted taken care of. I already had an estimate from another place for several hundred dollars. When I showed them the scratch, they mixed up some paint and applied it to the scratch ... no charge! Unbelievable service in this day and age. A year later, I mangled one of my BMW side skirts on a curb and had them replace it. Not only did they do a great job, but after I had paid, they noticed I had been overcharged and cut me a refund check for the difference on the spot. Thus, they don't just do great repair work; they treat customers with honesty and integrity and do what is best for customers. Truly exceptional service. read more

My husband Ed Listander worked for Custom Carcrafterd for years. I have had many people text and FB me as to where is has gone. He is at the caliber collision at braker and Lamar. I just want to assure you that Ed says they are a great company and truly care about there people and customers. Please give him a call if you need him. read more

The on-site Allstate adjuster is what brought us to this location (the person who rear ended us had their insurance). Brittany managed the repairs. Here's why the five stars: 1. Fixed correctly and fast. Really clean work, cleaner than when we brought it in. 2. Outstanding updates from Brittany. She kept us up to date with daily updates about the status of the repairs and the outlook for completion. Everyone we dealt with was pleasant and professional. When we brought the car in, they arranged the Enterprise car rental pick up folks to come get us. Everything about dealing with Caliber was first class. By the way, kudos to Allstate. We don't use them for our insurance but we were really impressed by how easy they were to work with. They handled everything with no hassle to us. read more

Justin Wood and Caliber Collision were amazing. My car was well taken care, I got updates frequently, and it was finished a day early. I can't say enough positive things about this business. Justin even went above and beyond and touched up minor scrapes and paint damages not related to the accident. You will not be disappointed with them at all. read more

Sucks ass. Horrible. Worst paint job ever. Can't realign a door. Break shit . Return your car effing filthy. Useless! All locations.

I usually don't leave reviews and this one is actually my first for yelp. I brought in my car for a very very small dent in the back bumper and paint scratches on the right wheel fender. Mind you that the repairs could be done with a $15 bottle of touch up paint and a $20 dent remover but they wanted to charge me $1500!!!! Absolutely insane for such minor imperfections and then they tried to tell me that there are other problems with the wheel "absorber". Obviously the quote that they gave me was a cash grab. I left here with a bad taste in my mouth and I advise you to stay away. Take my advice management and realize that just because some someone drives an expensive sports car doesn't mean you can try to screw them over. read more

Extremely helpful - went above and beyond to help me when my car needed a jump start at the Sonic across the street. Couldn't be more thankful for their kindness, it says a lot about their values and their customer service! read more

Fast and professional. My contact Tony kept me updated through the whole process. Very easy going and friendly staff. Thanks again Tony.

Anyone who would take their vehicle here is a fool. Learn from my mistake. Their paint jobs would he surpassed by a kindergartner with his fingers. The technicians couldn't diagnose themselves out of a wet paper bag. The management doesnt care because they wont reply to a bad review. Be a good sheep and take your vehicle to caliber collision to get screwed over. read more

The worst experience ever. Still in the shop after 30 days. They say "waiting on parts." Did my own checking and the dealer had already ordered and sent the parts to Caliber Collision. Just about to go the legal route. Can't get a honest response from them to save their life. Stay away!!! read more

One of the best auto collision repair experiences I have ever had minus the fact that my leather car conditioner that I used to condition my seats and leather interior was missing when I went to pick up my car. The email updates and communication was great. the repair only took a week. When I went back to pick up my car, that went even smoother and faster than the drop off. read more

Diana Barnes (the estimator) was extremely rude and unaccommodating. I went in for an estimate on a Saturday and had gotten the times mixed up. She said she had back-to-back appointments and wouldn't be able to see me so I waited to see if the next appointment didn't show up so she could squeeze me in (as she had mentioned that she could). When she noticed that I was waiting, she sent the claim # in knowing that there wasn't another appointment on a Saturday even though she said there was. When I went to talk to her she said, "There's nothing I can do for you now since I already sent your claim # in." Not only was she rude to me (saying she's "extremely busy and not just watching TV"), but she lied straight to my face about there being another appointment on a Saturday. I will never use Caliber Collision for any repair through my insurance again. Handling a claim is stressful as is, but being treated so poorly by the repair shop shouldn't be added to the situation. For all Allstate insurers, I suggest you go to Austin Center Drive In or anywhere else but Caliber. And if you do, make sure Diana Barnes doesn't handle your estimate or claim, as she doesn't care about customer service and won't take care of you, your car, or your needs. read more

Five Star Treatment all the way from Cory and his Manager! These guys and the level service they provide is OUTSTANDING!!! All my questions, comments and concerns were taken care of. Also going above and beyond of what was to be expected. My Honda Accord was involved in a minor accident and they made it look new again. They fixed the bumper to perfection and cleaned up the haze on the headlights to look brand new. Oh and let me not forget about them buffing out some paint scrapes. Thank you Cory for getting me back on the road quickly!!! Go see Cory and watch him work his magic!!!! read more

If your insurance takes your car there or tells you you should take your car there the insurance is in with that company they do shortcuts technicians are required to take classes and are told to do certain repairs the right way the insurance companies and caliber collision don't want you to spend the time to do the correct repair I would suggest anytime you get your car repaired at anybody Shop did the insurance tells you to take it to after the repair take it to another body shop that isn't affiliated or on the program with your insurance and have them examine your car 9 out of 10 times you will find your car wasn't fixed right. And At Calibre if you get hurt you're supposed to have Workmen's Comp there such a cheap company that you can't get Workmen's Comp. To pay when you get hurt even though you have five witnesses that saw what happened. read more

I recently took my car to Caliber Collision on McNeil. I was more than happy with the turnaround time. They did a phenomenal job and I can't even tell anything ever happened to my car! Great customer service. I would highly recommend Caliber Collision on McNeil! read more