MY experience was great. My Subaru looked like it did before the accident. Jennifer was in communication the entire time and it didn't take long for them to fix my car up and get it back on the road. Maybe they could have more candy in the lobby lol otherwise, everything was solid. read more

I recently had a run in with a wild animal with my vehicle and found myself in need of some auto repairs, paint and bodywork. My insurance company directed me towards this Caliber Collision and I couldn't be happier with the quality of work and service they provided. Manuel was my advisor and he was fantastic, communicative, friendly and informative. He updated me twice a week on the status updates of my repaired. They identified the work to be done quickly, and completed the work a full week before their estimated completion date! I was only on the hook for my deductible, so they can't speak to value, but their estimated costs seemed reasonable. I will definitely use them again if I find myself in need of repair work. read more

Mechanic assigned: A Gamaliel Here's my detailed case timeline for reference: Mazda 6 towed on 24th October 12pm to Caliber collision e braker lane location I followed up on Wednesday, 25th October and was informed that it will be moved to Buff bend drive location. No response from anyone. I followed up on 26th October to check if the car has been moved. Customer agent said oops we somehow missed it and we'll move it to the other location today. Please note the location is 1 mile away. I followed up again on Friday to see if the car has been moved. I was informed that the car has now been towed. Mechanic was assigned to this job, his name is A. Gamaliel. His service has been extremely disappointing. Till date, i'm the one who is doing all the running and not once has this individual called me. Whenever i call and ask what's the ETA, there's always some reason and the feedback given is, i'll get back to you. Needless to say, he hasn't called yet even once. As i write on 3rd November, i have no idea what's going on here. Can someone provide an ETA asap and get this moving soon?  Key thing to highlight is that the service has been beyond horrible. Also, question is, what is the team going to do about it and how are we holding them accountable? read more

I can't speak to the actual workmanship as to vehicle repairs, because I ended up taking my vehicle somewhere else. The staff seem okay overall. This review is for their front desk person- the young lady with dark hair and glasses. She is very rude on the phone and fairly cold in person. Probably better suited for the back office. I mentioned to one of their managers the first time she was rude to me. I didn't ask for much and made very basic routine requests. The last time, she had her usual very thinly masked air of irritation...it is allmost as if she hates her job or can't stand the customers. Thought I'd leave this here so they can better train the front desk agent.. read more

they took care of my truck and left it good as new. I really appreciated the great work and customer service there. Abel was my technician and he made sure to call me every step of the way to make sure i was ok with everything. He was very helpful and i would definitely recommend him for any body and repair work read more

The reviews on this company are not current. They had my truck for 16 weeks and finally I picked it up and it is still not finished. They have lied, changed service advisors three times, they don't call back as they promise. There are too many other body shops in town to have to deal with these people. The insurance company finally advised us to just get the truck away from them and take it to another shop. We had to personally pay for an extra 28 days of rental car because of their failures. We are still waiting on a side mirror, Side logo, and other items. Lies, lies, and more lies!!!!! Beware of this place!!!! read more

To the management team of the non-drive branch location of Caliber Collision: Your associate Mike, was unbelievably helpful and provided me with the most outstanding, personable customer service! He is without a doubt, one of the most upbeat and friendly people I have spoken with, and went above and beyond to resolve my issue flawlessly. Despite my specific situation not ending up being Mike's responsibility to attend to after a point early on in the process, he still continued to deliver over the top incredible accommodating assistance until the last minute of my car being at your facility. I cannot even begin to express in words how immensely thankful and appreciative I am for Mike's unmatched help, and I hope that he will be recognized for being such a genuinely amazing person and associate of your company! I have worked in the customer service industry myself for well over a decade and a half, management included, and needed to take the time to commend Mike's above and beyond commitment to making me feel like a sincerely understood and cared for customer. You are extremely lucky to have such an extraordinary person working for your company. His efforts to assist me were absolutely stellar, and his frequent updates were such an elevated level of top notch customer service. Mike is truly a special human being, and we need more people like him in this world, let alone industry, that have such a passion for taking care of customers. This has been such a difficult and challenging past couple of years for everyone, but I ended our final phone conversation with the biggest smile on my face. We had such enjoyable and uplifting interactions, regardless of my frustrating and stressful situation at hand. It is not possible for me to rave more about the exceptional experience I had with Mike, and cannot thank him enough for everything! Much appreciation, Cassandra :) read more

My insurance "highly recommended" Caliber Collision b/c they do "quality work." Well...I don't think my insurance knows what quality work is because this shop did a terrible, awful job on their body work...who knows how lazy they were with the mechanical portion of fixing my car!! First time using Caliber - driver-side front end got wrecked and had it towed to the Caliber Collision in Round Rock but they wanted to take it to this "non-drive" location off Bluff Bend. So, they transferred my car. They kept me up to date on how it was going, and I think they got it done in a few weeks which wasn't too bad. They then transferred it back to the Round Rock location so I could pick it up. So far, so good. However, when I saw it in the parking lot, ready for me to take it home, I was very disappointed. So many things wrong with the body work, I immediately asked for a manager (at the RR location - even though they did not work on it there). Below is the list of the errors shown in the photos I uploaded (photos uploaded backwards - sorry): Photo #1: There's a spot on the bumper that is raised - which should have been sanded down/fixed before starting the painting process Photo #2: There's several spots all over where the paint on the moldings (or whatever they're called) seem lifted or uneven; all I know it's not supposed to look like that and can cause more peeling Photo #3: The paint was already peeling in several areas when I picked it up - that small looking crack is actually where the paint cracked and is now prone to peeling (did they not use sealer??) Photo #4: and more paint is gradually coming off in other spots... Photo #5: There's over-spray dripping on my side mirror Photo #6: and over-spray on the other side of my mirror Photo #7: and compound "dust" on my hood that won't come off... Photo #8: The headlight isn't settled in its' place properly, you can see where it's pushing the rubber outline out/in The color of my bumper didn't match the rest of my car (most people wouldn't have noticed but I have an eye for this type of thing). There's a clear difference to me, and it looks like they only blended the side quarter panel with the driver door but the bumper wasn't blended with the quarter panel nor the hood. Now I have three different shades of white on my car. Photos would not have shown this - that's why there's no pictures of the mismatched whites. So! I called my insurance and asked if I can take it anywhere that was NOT Caliber to get it fixed but they wouldn't pay for it b/c Caliber has a Lifetime Warranty on their work and I was told that I need to give them (Caliber) a chance to fix it. Fine. I was NOT going to take it back to this shop so I contact the Round Rock location that I picked it up from and asked for them to fix these mistakes. My car is at the Round Rock location right now, so we'll see how that one does. read more

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Just had my car fixed at the Caliber Collision Non Drive for a hail claim. The shop was fast, courteous and, on time with the repairs. I just got my car back and it looks great! read more

Caliber Collision - Body Shops Near Me - Austin, Texas

Armando did such a great job communicating with me the entire time! Always kept me updated on my Acura. He was very professional and definitely loves what he does; always seemed to go above and beyond to help me! read more

Armando helped me with my brakes on my vehicle. Service was awesome. He went above and beyond, also washed my vehicle. I highly recommend services. read more

Lee and his team were great. He was professional, kind, and kept me up to date on my truck. It looks awesome now! read more

Caliber Collision - Body Shops Near Me - Austin, Texas

I can't say enough good things about my advisor Michael Rocha. He made sure the job was complete and done right to the very end. Thank you!

I have followed Caliber Collision for years due to the awesome customer satisfaction. Alex Vargas is your guy if you want your car to look like it came off the show room floor. They had my car done in 3 days. He will make sure your car is done right and gives you total VP service. I would not trust my vehicle to anyone else. The offered to drop off my car at my house and pick up rental and return to Enterprise, they just make the whole experience smooth as silk. Who does that these days? I was blown away. You cant get service like this just anywhere anymore. Its unheard of these days!!! Again if you want it done right Caliber Collision is the place!!! Trust me I am very picky when it comes to my vehicles. Ask anyone that knows me!!! read more

I had a great experience having my car repaired at Caliber! John was wonderful continually keeping me updated on where they were in the process of repair and my car was ready on the estimated date. They did a great job making my car look like new again! John was even more wonderful when it came to getting my car back. I was unable to drive due to having a c-section and he had my car delivered right to my drive way. Caliber Collision and John made my not so great experience of having a wreck better with their amazing service and kindness. read more

Sadly, a lady ran a red light and hit me. I thought I was going to be out of a car for 3 weeks or more! I was quoted 2 weeks initially until I would get my car back. I was so stressed out due to bad experiences at other car shops. Being a woman it's often hard to find a place where you don't get hassled or finessed.Hector was amazing and I couldn't have asked for a better experience! He called to give me updates throughout the whole process, and never made me feel bad for asking a ton of questions! I got my car back 10 days later and it looked amazing! Customer service, especially Hector, was outstanding! I will always recommend this Caliber Collision! Great service, and great customer service! read more

These guys are incredible. From the customer service to the work itself, all of premium quality. This is the best auto collision center in Texas without a doubt. When you have such a great team like they do, things just run smoothly and perfectly. Thanks again to Matt and his whole staff. read more

I was involved in a collision with my Subaru, and the vehicle was taken to the Caliber Collision non-drive location evaluation. If you know what non-drive means, it means 'critical care' for a vehicle. Bill was my point of contact and he updated me every day, in clear and understandable terms, on the status of my vehicle. Bill was knowledgeable about every aspect of my vehicle. He managed my expectations. Bill never rushed a conversation with me and was very respectful. My insurance is USAA and they have very high standards for body shops they will work with. I would surely never want another car accident, but I would want Bill by my side for every single car decision I ever had to make. He made this awful situation manageable for me and I'm so thankful to him for that. read more

I had an accident in Austin and had to leave my car there for repair while I went back to my Ft Worth home. There was extensive damage. John Long was my service person. He was exceptional from beginning to end. He communicated with me every step of the way and explained in detail what needed to be done. I know he put in extra time to get my car back in a timely manner too. I want to tell everyone what an excellent experience I had. Caliber on Bluff Bend is lucky to have such a conscious employee like John, he deserves recognition as he is probably the reason their business is so good. Thank you John and Caliber! read more

I had the most WONDERFUL experience at this shop. Out of 1-10, my overall experience was a solid 12. Not only was my car fixed back looking like a brand new car IN 4 DAYS, I can't rave enough about the customer service. The manager, sent me daily progress reports so I knew exactly what was going on the entire time!!! I feel my estimate was also extremely fair and honest. This company is top notch! My car was even detailed when THEY DELIVERED IT BACK TO MY HOUSE!!!!! That's right, CALIBER Delivered my car back to my house for me when it was complete, and even took back my rental car to enterprise!!!! I'll never use another repair shop again. I said it once and I'll say it again... TOP NOTCH! read more