I am going to start this off by saying WOW! Jerry Lewis in the collision center is hands down the best service advisor I've ever worked with. His communication throughout the entire process was impeccable. My vehicle was involved in a front end collision and was in pretty rough shape when I dropped it off. Jerry assured me he had my back and would get everything back in tip top shape. He did not disappoint! He provided status updates every few days along with photos of the progress. He gave me an estimated completion time and it was ready exactly when promised. I am beyond impressed with how smooth everything went, and moreover, with how at ease I felt because of Jerry. 10/10 experience! read more

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Solid experience, it did take a long time but it was due to parts being back ordered. Jerry was great, very communicative.

My experience with the employees was worse than the collision that brought me here. Let me preface this by saying I understand that problems arise unexpectedly while diagnosing and repairing a vehicle, and timelines change. I cannot imagine how many tasks these employees must juggle on a daily basis, and I understand that sometimes deadlines can be missed and mistakes can be made. I would not be writing this review if these were my complaints, as it would be a waste of everyone's time. Unfortunately, my issue is with the clear pattern of unresponsiveness, inefficiency, and indifference that these employees have shown. 1.) It was not fixed the first time. I was involved in a three-car collision in December 2024, resulting in damage to both the front and rear of my vehicle. I brought my vehicle to your location to be repaired, and worked with Jason "Jay" Alves through the process. When he returned my car a little over a month later, he had remounted the front bumper but had not repaired it, despite it being covered by my insurance and despite the photos and descriptions I provided of the damage present. In July of this year, I discovered that the collision had also caused a great deal of internal damage, which Jason hid when remounting the bumper. After reopening my claim, I brought my vehicle back to Jason to be repaired properly. I wish I had not given them a second chance. 2.) Missed Deadlines. Jason "Jay" Alves has repeatedly set and then missed his own deadlines. When I brought my car in, he told me it would be a 24-48 hour fix. Next, he told me it would take about 4 days. After one month, I contacted his supervisor Charles Reed and outlined my grievances. Charles assured me that my case would be his top priority. He would then set and miss five consecutive deadlines. Most of these deadlines and the ones Jason set were simply deadlines to contact me with updates. To say these deadlines were missed is too generous, as it implies an attempt. Instead, after the deadlines had passed I had to repeatedly remind them to contact me with updates and only then would they admit that my car was not ready and provide me with another useless deadline. 3.) Unresponsiveness. Receiving an answer from Jason "Jay" Alves or his supervisor Charles Reed regularly took days of me texting, emailing and calling. Again, I realize that employees can get very busy and might not be able to respond immediately; however, Jason, in particular, repeatedly showed that he will not answer for multiple days in a row. In fact, the only sure way I found of contacting him was by calling the front office and asking them to physically grab him and put him on the phone. 4.) Conspiracy theories. Jason "Jay" Alves talks more about conspiracy theories than the state of your vehicle. Despite my clear disinterest, he would begin talking about AI, vaccines, estrogen in the water supply, government honeybees, and his desire to form new political party known as the "White Party." 5.) Bullsh*tter. Jason "Jay" Alves repeatedly referred to himself as "The Bullsh*tter." I now understand why. 6.) My name. After over a combined three months of receiving calls, texts, and emails with my name included, Jason "Jay" Alves never even learned my name and would repeatedly call me "Vincent." If that does not show a complete lack of interest in customers, I don't know what does. 7.) Make them listen. In the end the only way I found to receive any sort of action on their part was by showing up in person, insisting on speaking with them, and threatening to contact their supervisors. After employing this tactic, I finally received my car back. They did not ask for any feedback on their work, I guess because they already knew what I was going to say and likely did not want it written down. This is my formal review. TL;DR: It took them two tries, over three months, 11 missed deadlines, and constant pressure by me, but they finally (hopefully) fixed my car. read more

Jason is amazing. Best customer service I've ever gotten with my Corvette car was in and out and he was on top of his game for sure. read more

AutoNation Collision Center Austin - Body Shops Near Me - Austin, Texas

Incredible experience here with Charles, Jerry, and the team. They're an unbelievable crew of thoughtful and caring professionals who really went above and behind to help my family. Grateful for all their help and highly recommend them. read more

I had some minor damages on my new vehicle. Well, I of course took my car to Autonation Collision Center and worked with Jay again. Once again, I had a great experience! Looking back at both experiences that I've had here, I can say that this is a first-rate body shop and that Jay is truly a joy with work with. I've had family members who weren't satisfied with other body shops that they worked with in the past for other accidents that they were involved in, especially with regards to repair quality. This was the first year that I have ever had to get repairs done on my vehicles and when I compare my family members' prior body shop experiences with the experiences I've had here at Autonation Collision, I can say that Autonation Collision far exceeds my expectations. As someone who is a bit of a perfectionist, I wanted my vehicles repaired at a high quality body shop that uses OEM parts and repairs the vehicles to original manufacturer specifications. I am so glad that I brought my cars here to Autonation Collision Center, and that I got to work with Jay as my collision estimator both times. With my prior accident, I very much appreciate that OEM parts were in the estimate and Jay knew that the vehicle needed extensive repairs and fixed the right way to get it back to manufacturer specifications. Unlike the very short and not very comprehensive estimates from my family members' prior accidents, the estimate Jay wrote was very thorough, extensive, and even transparent as to show the prices and sources of each part. This really demonstrated his commitment to professional integrity. He also explained things very well and that logically made sense to me. Probably what really differentiates Jay from others are his interpersonal skills. His personality, friendliness, and efforts to establish rapport with me and my family also made the albeit stressful situation memorable. All these things really make Jay stand out among others. Jay is always very accommodating and works with you and your schedule. My schedule is often quite inflexible, but Jay was always willing to work with my schedule and find times that worked best for me. He also took the time to patiently explain and answer all my questions and alleviate any concerns that I had. All repairs here come with lifetime warranty so long as you own the vehicle. This is also a certified repair facility so all repairs are done with the highest quality. These are all things that are very important to me when choosing a repair facility. Also, everyone here is so polite and courteous and you will be treated so well here. With my latest experience here, I had some minor damage to my rocker panel. Even though I was a little apprehensive at first to have the repair done, the results ended up looking amazing! Now I can't even tell where the damage was originally. Jay was also so kind as to also touch up rock chips that were on my car. The vehicle was also washed and came out looking like it did the day I bought it brand new! I also got to work with Charles, the manager, on this last repair. Charles runs a fine shop and he was so polite and courteous with me while making sure that I taken care of on time when I came back to have the repaired panel placed back on my car. Lastly, I'd also like to thank the unsung workers who worked on my vehicle in the intense Texas summer heat. Time and time again, Autonation Collision Center has exceeded my expectations with delivering me the highest quality service. Jay is always such a pleasure to work with and I know I can depend on him whenever I need help. Everyone else here is great too and this is only place I'll go to if needed for vehicle repairs. I definitely recommend Autonation Collision Center whenever anyone has any kind of repair work that needs to be done on their vehicle. read more

Jason took very good care of my car. I came in for a broken tail light and he fixed it fast. I highly recommend this business for auto repairs. Excellent customer service. read more

I have been taking my cars for repairs in this location and Jason is very professional, helpful and careful to fulfill the requests his clients make. Thank you Jason for replying quickly when I have any questions. I would definitely recommend getting your car fix at this place. read more

I'm giving 1 stars because of the poor customer service that is autonation collision center. my frustrations with this place comes from the damage to my personal items that were left in my vehicle. I got my vehicle fixed after I was rear ended at the Autonation in Tempe, AZ. I turned my vehicle in and as soon as I got it back from repair (same day of my move to TX) I was so focused on moving that I didn't really do a full inspection of the repairs/repaint as well as the paneling. The panel gaps were so large water entered them, color was not a match of the rest of my vehicle and my mud flaps were never re-installed onto my car. I called this place and Charles assured me that my vehicle would be fixed and they'd take care of it. (Which they didi). I needed to turn the rental car in early that they got me because I had to fly back to PHX but I wanted to remove the items that I had left in my car since my car was being left unlocked. (They were aware I had these items in the car as well.) Upon arriving to my vehicle I opened the trunk and all the car parts were thrown into my car and onto my leather seats - scratching my interior leather as well as damaging 2 custom 3x5 art pieces that are valued around $700 each and would've appreciated more in value over the years had they not been damaged. If you are going to use my car for the storage of parts you could put my seats down and not place things directly on my leather. Or call me and tell me to remove my items especially when you were informed those items were in there. The solution? An interior and exterior detail. After having to deal with a month of repairs on top of the frustrations that come with an accident I also had to deal with the damage of my personal items of value. I appreciate the detail but that doesn't provide me with any solution - especially when as soon as I regularly use my car the scratching of my leather will be more noticeable. I will update this review with pictures.. Update 07/12 - called based off the review response and couldn't even talk to the GM. Who is Charles. No one could give me their insurance information. Attached are the photos. Update 07/27 - I have waited for 3 weeks for someone to contact me. Charles is out sick and has been out sick. No one has contacted me to rectify this situation. I have had radio silence and have lost roughly $3k in permanent vehicle damages by this repair shop. It's almost as if they don't care about customer service now. read more

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My 2019 Toyota RAV4 had hatch hinge issues back in June which rendered the hatch unusable. After taking it to the South Austin Toyota AutoNation Service Center, they referred me to the Collision Center. I am so thankful they directed me to Charles Reed; before I go into any more details, I want to say first and foremost, he is the only reason I would buy a Toyota again. Charles was very detailed in his process. He documented everything I shared with him, took photos of the issue, walked and talked me through the repair process. For this particular situation, I worked with Toyota corporate to cover the repair, but I am 110% confident had I not had Charles advocating for me, it would not have happened. Because of supply chain issues (no fault of the Collision Center), it took 6 months before I could get my car in for repair. Charles called me regularly throughout those 6 months, let me know what parts had arrived and what we were still waiting on, and as soon as everything was in, he got me on the schedule. I dropped my car off on a Thursday afternoon before the New Years Day holiday weekend, and had picked it up by Wednesday the following week. My car looks incredible, the hatch works superbly, and I can't thank Charles and his team enough. read more

I'm pretty sure they stole my oil pan. I took my truck in to have some body work done in 2016. They did a bad job. My door made noises that they fixed. They left some gunk on my door and it looked liked they were in a rush. They had my truck longer then they said. After getting it back and doing regular scheduled oil changes, the mechanics at Jiffy lube kept telling me I had a leak, so I took it to my mechanic. He asked me if I had ever had my oil pan welded. I said no, your the only only one that works on my truck. The oil pan on my truck had been welded because it had been punctured. It wasn't the original oil pan that belonged to my truck. I'll never buy, go to , or use anything from Auto Nation and I will continue to tell everyone I meet about what they did to me. read more

Jason helped me out and it was phenomenal. Got me in next day after I got home from the holidays and took a deer to the front of my Tacoma going about 65. Super extensive damage, and in the middle of the supply chain issues, but they got everything straightened out. Got good updates, and they even air freighted in some parts when they found out my original pieces were stuck on a boat outside LA. My best experience with any auto body work. I hope I dont *need* to see them again anytime soon, but if I do I would absolutely go back here. read more

AutoNation Collision Center Austin - before shot - Body Shops Near Me - Austin, Texas

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Just a warning if you think this body shop is great because it's part of AutoNation and right across the street from the Toyota dealer, then you're dead wrong. I had a deer hit me my Corolla on the side, there was a minor dent on the rear and passenger door, I assume the cost and time to repair would be minimal (I attached pictures, so you'll have an idea) but I was completely wrong. From the time of drop off to my pickup it took about 7 weeks! I took pictures of the impact and did an online estimate through my insurance. The initial estimate was around $1200, I took it to AutoNation center on 8/21/2023 for in-person estimate, the shop estimator I work with was Jerry. His estimate was a lot higher than my insurance but couldn't give a $ amount or time of estimate but I decided a drop off date of 8/28. That was a mistake, 2 weeks went by, and I had not heard anything from Jerry, so I called and left a message. I got a call back on 9/14 saying all parts are in and just waiting for a technician for painting. It was a clear lie because another 2 weeks went by, I have not heard anything, so I called on 9/25, apparently, Jerry has not submitted his supplement to my insurance which came out to about 7K! A lot more than Geico's initial estimate. So, on 9/25 the repairs had not begun, my only issue was the length of repair. My guess is the shop was disputing the amount of repair and had to wait for Geico adjuster to inspect, which is why I believe it took 7 weeks. Whether or not the supplement repair was necessary or not is debatable and can't confirm but I believe its price gouging. I was finally able to pick up my car on 10/16, at the time, the shop was still disputing over $700 total repair. They did a good job with the repair but again it was a barely noticeable dent, no panel needed replacement, some damage to the rear wheel; it was mostly labor for "painting", it should not have taken so long and so much $$. I don't blame Geico for the entire process, this shop is shady asf. You may take my review as a grain of salt, but they will make you sign a waiver (at time of drop off) agreeing not sue them for taking a long time to repair, means they have been sued a lot before for this type of behavior. Lesson learned, next time I will go to a body shop recommended by my insurance, if they pick any AutoNation I will avoid. read more

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Well, color me happy! A couple of months ago, our magic Rav4 was hit in the left front by something unknown. As I was not in the car at the time and had several more stops to make. At one of the stops, I noticed black scratches ON TOP of the bumper and a damaged to the front bumper alignment. I called upon a good friend in the insurance business and asked for advice. Now this was not going to cost a lot of money, but I did want it done right. I gathered up all my info and contacted my insurance company. They said that this location, which I chose, had close ties with them. Notification was sent electronically and within minutes I had a rental car at the repair site when I drove in the next day. It was a seamless effort. The repair was scheduled, completed and I was even able to pick it up a day early. The paint match was beautiful. Having been in situations before where bodywork was required, I knew to drive about 20-30 miles and check alignments of the area of the body. I noticed that one area moved slightly out. A quick phone call was made and I was told come on down! The next morning I pulled in, they made adjustments in 15 minutes and it was perfect. The entire time all the staff was courteous and methodical. The return cost a star, but the professionalism and ownership of a problem brought it back up. As I have restored many automobiles, I am a fanatic about it being done exactly as the customer wishes. These folks fully satisfied. As a note, if your car is severely damaged, particularly those with uni-body design, you are going to have additional problems such as alignment of solid rear axles. My advice is to go over every inch looking for bent metal in the engine compartment, etc. etc. Force travels though the car in all directions. Trust me, I have been there in the past! read more

Had a great experience at Toyota AutoNation Collision Center. Super nice and friendly customer service. I communicated with middle age gentlemen wearing glasses (forgot his name!) and it was worry-free super nice experience - he explained all parts of the process and updated me in the repair several times. Great mechanical work and super nice customer care and support. Loved it! read more

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Jay was so AWESOME!! I came in on a Thursday afternoon with a broken shattered window on my brand new Tahoe. By the next morning they had the new glass pane installed. Jay was so helpful in getting me options and results quickly. I was honestly surprised at how efficient and helpful this place was, since every other shop I called was not helpful. I really appreciated the service I received here and getting my vehicle back to driving condition in less than 24 hours was such a relief! 5 stars! read more

Do you not under any circumstances allow these people to work on your vehicle. My vehicle has been there for over two weeks which was the long end of their estimate of how long it would take to repair. it's not even close to being done they have no ETA for me. before I dropped it off, it took forever to get an appointment. They were completely unresponsive to email, and when I did bring the vehicle in on the day that I was scheduled to they had no idea who I was what my vehicle was there for and had me doing up forms that had already been filled out. the level of incompetence is astounding, I have no idea how they are able to continue to get business considering that they operate like clowns at a circus. I wish I could sue them for the amount of money I've had to spend on my rental vehicle I wish I could take stars away from the other yelp reviews, but unfortunately neither of these things are in the cards. If you do decide to bring your vehicle here be forewarned, it's basically their hostage and you have no recourse to get it back anytime sooner. it is short term theft and there's no nicer way to put it. TLDR: incompetent jokers at every level. read more

I got into a car accident that wasn't my fault and my insurance company took my car here as one of their preapproved places. I had my insurance company deal with the small details since I don't have time for that stuff and I pay them my dues every year. Long story short, I didn't want my car to be fixed since it was over 7 years old but it was deemed not enough damage to total my car. My car was in the shop for about 3 weeks. I didn't mind since I got a rental car so no worries on my end. My car got done at an inconvenient time but we were allowed to keep it there for an extra 2 days before picking it up. Overall my car looks better than brand new. They replaced the whole front end of the car, driver's side light, and some various odds and ends on the car. It took a little longer since they had to order specific parts and those just took time come in. read more

My vehicle was here for major repair for ~ 3 weeks. Vehicle had original accessories in excellent condition. Floor mats and cargo mat. Car interior floor was full of dirt so I expected car to be exactly in that state when it was ready. In addition, mileage was documented by me but not with service advisor, as it turned out. As soon as I picked up my car, I noticed the interior floor was vacuumed thoroughly. At some point I felt a bite on my arm and it was a flea. Thought why the fuck is a flea in my car!!?? Get home, inspect my car and god almighty, my mats weren't my mats!! They were old and worn down!! And the cargo mat? It was stained, dirty and full of fleas!!!! MILEAGE of my car HAD an extra 350 miles!!!! Yes, you read that correctly. 350 miles were put on my car. Dealt with the manager to replace stolen accessories, because it's a six month old car. You can't counter that shit! Then dealt with the service advisor, his name was Jim, denied car was driven anywhere. He couldn't explain how my ended up with an extra 350 miles. If you don't care to have your stuff stolen or car driven to distances equivalent from Austin to Houston or Dallas, then bring your car here!! read more

Got some bad news about my car but at the end of the day Olivia Olson helped me tremendously and made the bad news bearable. There is a reason I continue to come here and it's usually because of the service advisor that helps me. read more

Great service. Arthur communicated with me regularly to keep me informed about the status of repairs on my car. Sure it took a little longer than I would have liked, but they had to wait for parts to be shipped--and that happens often these days. My car looks great and I am a happy customer. read more

ed Auto Nation in 2022 the process to repair my truck. It took months for the repair, but at that time it was difficult to get parts to I was patient. When I picked up my vehicle everything thing appeared to be fixed properly, however when I got it home I noticed that my headlights were not aligned properly, the spacing between my hood and front bumper were off and there were also several fasteners missing. I reached out to Jerry Lewis and sent photos of my concerns. I felt confident they would take care of the issue because Jerry told me about their lifetime warranty on the work. I took a day off work and made the two hour drive back to Austin for the adjustments. They gave the truck back and assured me everything was fixed. The next time I drive at night I was disappointed to find that the headlights were still not shining properly. I figured I'd reach out to Jerry when I was able to make the two hour drive to Austin again, however I started noticing the gapping from the front bumper to the hood was getting larger. I opened the hood and found that the clips which attached the headlights on both side were broken and the front bumper was loose. I reached out to Jerry Lewis again. This time my husband drove the vehicle to Austin. Jerry took a look at it and told him that this was not caused from the original accident and repairs. He said someone must have hit the truck from the opposite side which created this damage. There is NO evidence of anything hitting the truck, no dent, no paint, no scratch. He then had the audacity to ask my husband if he was off roading in the vehicle. My husband left frustrated. I since then have take vehicle for a second opinion at a Toyota certified collision center in my home town. They inspected and told me that the damage was most certainly from the initial repairs. I am going to reach out to Auto Nation again, but I'm not confident I'll actually get to speak to anyone. They are sneaky and dishonest and I would not do business with them again. read more

We have been trying over 1 year to get them to address a warranty issue. Each time an appointment is scheduled, it subsequently gets pushed back as appointment date nears. This has occurred five times. They are not working to honor the manufacturer's recall. The team is unresponsive and evasive, from staff to management. read more

Charles reed, has been great ensuring I was fully supported and addressed all my needs . Great team to work with.

They're attached to AutoNation Toyota, but don't let that fool you into thinking Toyota is all they repair. They're on the preferred list for my insurance, so we had some body repairs done there recently after an unfortunate incident with a sorority girl driving a Hummer. There's a reason parents send kids to college driving assault vehicles. Just don't park near one. Kudos to the service guys, who were great about taking care of everything, from the damage estimate, to dealing with insurance, to making extensive repairs that included finding and replacing parts and matching paint, to keeping us updated on progress. They even waited a little past closing for us to pick up on the day it was ready, because Austin traffic is daunting and we come from afar. We noticed some small irregularities in the paint in one spot, and they had the clear coat buffed out and looking good in a half hour. They've followed up since, and as a standard, guarantee their body work for as long as you own your vehicle. I'd definitely use this shop again; hopefully, we won't need to anytime soon. read more

Charles Reed was very professional and paid attention to detail. He made himself available even after hours and it shows how dedicated he is. He doesn't waste time or slack - I had a great experience with him. read more

Recently, I got rear ended in a parking lot and brought my car to Autonation Collision Center. A guy named Ernest Rivera took my car in. They kept the car for 35 days as they couldn't get to the bottom of the repairs. Kept sending Geico multiple repair estimates and finally got my car delivered. During delivery, I asked Ernest to get in the car to make sure it's all good. While we did the test drive, I observed a slight wiggle in the steering wheel. Ernest in his polite voice says, "drive it over the weekend and bring it back to me if you see anything with the car". I call him back on the following Monday and explained that the shake has only gotten worse. They also forgot to put the Chevrolet Emblem back and the right turn light wasn't working. So Ernest said he'd get back to me and I wait for 3 days, no response. Left him a voicemail on Friday and he doesn't return my call. Finally the following Monday/Tuesday he picks up my call and says bring the car in to the dealership and got me an appointment scheduled. I take the car in and he made it drive with a mechanic. They came to a conclusion that the shaking is because of brakes going bad. And made it sound like the wreck has no impact on the steering or the alignment or the suspension. No talks of the emblem or turn light yet. Ernest says they need to open the car up and see if the shaking is because of the wreck or not. I said ok, and another appointment got scheduled. When I bring the car for the diagnosis, the service advisor said I have to pay a $150 diagnostic fees. Also, he wasn't even aware of the wreck or why I brought the car. Ernest should have at the minimum let the advisor know about the issue, but he didn't. And also, Ernest claimed that he told me about the diagnostic fees, which he didn't. So the advisor said, either I pay the diagnostic fees or take the car back. I then told him about the turn light and he said again, I have to pay out of pocket. I tried calling Ernest but he wouldn't pick up my call. So I paid out of pocket for the turn light as my car was unsafe to drive. Later, I left him a voicemail and then told him that he has to pay me the amount for the light repair. He said he needed to talk to his boss but he never called me back. So I decided to call his boss, Charles Reed, directly and left him a voicemail. Charles called me back and started arguing about how my car was brought back to the collision center and the wheels were re-aligned. I said that didn't happen, but he tried to make a point that I was lying and that he doesn't have time to check with his people about the past. I explained very clearly to him, but he wouldn't listen. HEY CHARLES, MY CAR WAS NEVER TAKEN BACK TO THE BODY SHOP AFTER THE DELIVERY. PLEASE MAKE SOME TIME AND CHECK WITH YOUR PEOPLE BEFORE PINNING IT ON YOUR CUSTOMERS. I had good experience with autonation collision center before, but not anymore. I would never bring my car to this place. They don't put their customers first, all that matters is a fat check insurance companies provide. You'd think your car becomes better not WORSE. Very bad experience. read more

Could not be happier with the work done on my car. Shout out to Jerry and Charles who made me feel like I had someone on my side. Excellent work and excellent customer service! read more

Really disappointing customer service. I called Joey about an estimate for my vehicle repair. He put me on hold to look up my records. I was on hold for an hour, until I called back. Not sure why it took him an hour to find my records. Later, I took my car in and had an original estimate for completion of repairs at 2 weeks. Just got off the phone with Joey (2 days before the end of the original estimate) to learn that now my car is going to take another week and a half, for a total of 3 weeks in the shop. This shop also sent out some false advertising. The mailer sent out says that Autonation Collision Center does windshield chip repair. The coupon attached even states that it can be used for windshield repair. However, Joey informed me that Autonation Collision Center doesn't do windshield repairs. If you don't offer a service, don't send out a mailer advertising it! read more

I had a great experience at this Autonation Toyota Collison Center. Also the same dealership that I got my Toyota 2020 Carolla. I had an accident by someone hitting me in the rear-bumper and their insurance provider was State Farm. I needed a full bumper replace and repair, including some of the frame parts underneath that needed replacing. Tim (unfortunately I didn't get his last name) took great care of getting me a visual estimate and gave me the quickest way to file a claim with State Farm. Once I had a file claimed and put my car into the shop, my repair process was handed over to Jason. Jason Alves (nicknamed Jay) was an incredible representative when writing up estimates and dealing with State Farm. Unfortunately, State Farm is a whole different story and I know this isn't a review forum for them but it does pertain to the excellent service provided by Jason. State Farm was refusing to pay for of the parts needed for replace and repair, the lower bumper. State Farm had three "forensic experts" look over the pictures of the lower bumper and the scratches due to the accident. They decided that the scratches and damaged weren't due to the aforementioned accident. Ridiculous and I suspect they were just trying to worm their way out of paying for the part. Jason actually called them with me on the line and we spent a 40 minute conversation with State Farm before the "forensic experts" were sent the pictures of the bumper. A day later, they still refused to pay. Disappointing. Jason was awesome though, he found a way to have the original lower bumper cleaned, buffed and repainted with no extra cost to me! I didn't pay a thing out of pocket for the repairs! So Jason, Tim and the crew at AutoNation Toyota Collision really understand great customer service and over delivered! read more

AutoNation collision center was great to work with!! Arthur always called to keep my up to date and the whole process was seedless. Car returned looking good as new! Thank you! read more

They did an excellent job repairing my truck but that is to be expected. What really has me impressed is the service. The service is amazing! Chase did an excellent job following up with me twice a week and even had a peer reach out to me when he was out on vacation. Very impressive! read more

The service I get at Autonation Toyota Collision Repair can't be beat. My service technician Charles R . Is the best. He takes care of our every need and then some. I have used this facility countless times ( one year I hit 4 deer in one season!) and have NEVER been disappointed. They stand by their quality work with excellent updates and delivery. Always flexible and accommodating. read more

I took my car here after I was rear ended and my bumper was completely destroyed. I met with the adjuster and they had my car in by the next week. Because of the damage my car would need a few weeks for repair. They sent me daily updates to let me know my car was on schedule and what stage they were in. They also had my car done 3 days sooner than the initial date, it looks absolutely amazing! It's like having a brand new car. It was even washed and detailed when I picked it up so that was a nice surprise. I would absolutely recommend this place to anyone needing repairs! read more

Let me preface this review with: I took my 2016 4runner to autonation collision center, as I bought it from autonation Toyota and figured this would be the best place to have my car repaired after an accident, I was dead wrong, they did so poorly with many return visits that I am convinced they know nothing about the reassembly of a Toyota. It was a long road with autonation collision center and my year old TRD 4 runner. I returned to the shop about 4-5 times for multiple reasons, but already found defects in the paint to the front end before I left the shop, they sanded it down and put some touch up paint on . As soon as I drove it home I instantly heard a sizable wind noise coming from the front windshield that had been replaced by them. I called and took it back a day or two later and they found an area of the front windshield that did not have a seal. That was fixed promptly. On my second trip I found that the TRD pro badges were on incorrect and one on backwards "pro TRD", another sign if the gross incompetence and the lack of attention to detail. I was also having a noise that sounded like a rattling while driving near the front wheel well on the drivers side, faint at first when I took it in initially, they couldn't find the issue and I picked my car back up, I heard it on the way home, which was really frustrating, but waited until it got worse. On my third trip I took it back and they found that their screws did not have a tight fit on a skirt type piece, were in fact rattling, and had let rocks in near the left front wheel well. I also pointed out that it sounded as though there was a lot of wind noise coming from the front two windows, more than there had ever been before I brought my vehicle to them. They said they fixed the weather stripping around both windows and had the new badges for the TRD Pro. On my fourth trip I went back to have the alignment rechecked as my car never drove the same and the ride was exponentially noisier than ever before due to the wind noise I now endure daily. I also had sat in the backseat on a trip and found that the back windows weather stripping was also not intact, with the plastic stripping along the bottom window appeared to not be clicking in appropriately. I still have issues with the sound of extreme wind inside of my vehicle, the front bumper isn't flush. And the paint is already chipping on the driver door. I haven't taken it back because I feel as though it will come back much worse, or with new problems, than what it Has now, unfortunately. I have been to another auto repair shop on south congress in the past with my vehicle prior to this one, autocraft bodywerks, and I got my car back probably better than it ever was before. That was NOT the case with autonation collision. Stay away and go to a better quality shop. I bought this vehicle brand new and feel as though it will never be as good as it was prior to my accident. I regret choosing autonation collision and am ready to trade in my vehicle because it is of lesser quality now thanks to them. read more

Automation Collision Center are the best in the business and customer service!! Arthur Balderas is the greatest, he does very well to inform me in what's going to happen and how long it will take, also him and his team make sure everything is done right the first time. I have had work done on two separate vehicles with Autonation and their work is perfection. I would recommend anyone needing repairs to their vehicle to go with Autonation Collision Center!! read more