I got a quote for my van to get repaired for $3,950.26. When they told us the van was ready, they sent the final bill for $8,006.10. The only communication we had through them after dropping off the van was through email. They sent an email saying "(T)here was a little supplement after the disassembly of the vehicle nothing crazy, I will send an invoice once it's in reassembly stages." Later, the shop agreed to lowering the bill by $731.54 but said I need to pay in full to get my van back. After paying in full, they wanted us to sign a form saying we authorized the repairs. Since I did not authorize the repairs, I refused to sign the form. Since I would not sign the form, the shop refused to give me my van back until I called the Police and the Police made them give my van back. When the van was finally released to us, we could not drive it away. The van would not start because of a dead battery. The shop personnel said that they had to constantly jump start the van in order to move it around. Why would a repair shop knowingly release a vehicle with a dead battery? In addition, the backup camera on the van does not work after they replaced the back bumper with the camera. I don't trust taking my van back to them again to get the backup camera fixed. I have tried to reach out to Caliber Corporate office but I have not heard back from them and it has been 2 weeks. read more

Will not use again. I was forced to use this shop by my insurance, and it was a bad experience. My car came back with a new front end, but the driver's side door no longer locks. At first, CC claimed there was no issue and said they never disassembled the door. Later, they admitted they did disassemble it for refinish blending and now say it needs a new lock actuator. I shouldn't be on the hook for $450+ to fix a problem that didn't exist before their repair. Avoid this shop unless you have no other option, seriously read more

I just had some repairs/body work on my BMWX5 after getting side swiped. My 2nd time in two years @ the Dripping Springs location after a previous fender bender. Once again Caliber Collision did an incredible job. Not only is the work they do there unparalleled, but they have the kindest, most friendly staff who are helpful and knowledgeable. James helped me with my claim AND kept me informed on my repairs throughout. I never had to reach out to him, because he was always reaching out to ME. When I picked up my car I didn't even recognize it. It was cleaner and shinier than when I bought it. They detailed the inside as well. In addition the shop is immaculate. I will never take my car anywhere else and will recommend Caliber to everyone I know. read more

Caliber Collision - Body Shops Near Me - Austin, Texas

My daughter had to take her car there because of insurance from the girl that hit her. The car was deemed totaled by insurance. She went to go clean her car out and her car had been broken into. It supposedly the only one on the lot to get broken into. Our insurance cards and tag info was in glove compartment and they got taken...besides a few other things of hers. You'd think that a car repair place would have better security. Ugh! The police weren't even called or we didn't get a report number from them. read more

Had my truck taken here after getting backed into, nothing but great things with this team. Joshua was the rep taking care of my truck and I was beyond impressed with his service & professionalism. Everything was smooth & easy - he thoroughly explained the process, kept me in loop with constant updates, & got the repair done far before the estimated completion date. Great people, great service. read more

Very impressed with the service I received at Caliber Collision. My car was unfortunately stolen, recovered, and ended up at Caliber Collision for a damage assessment. They were very communicative and responsive with any questions I had, and made sure to check in to see what updates I had received from the insurance company throughout the process. When my car was eventually picked up by my insurance company, they removed and held my license plates and stickers for me for several weeks at the front desk until I was able to come pick them up. read more

Matt and the Caliber Team on Ben White did an excellent job repairing our Subaru. Matt was very courteous, professional, and communicative throughout. The end product looks great. And it was finished two days before promised. read more

Someone rear-ended my Civic and my insurance suggested Caliber. Bri was lovely, and texted me every other day with updates on my vehicle, which was finished sooner than expected. They seem to have very good communication with nearby rental car locations and my insurer. I also appreciate the early opening time so I can get things handled before I have to go into work myself. I wasn't too much a stickler about price because the accident was not my fault, but a new rear bumper and one new tail light was ~$1000, including labor and whatever else. read more

My almost new Elantra was rear ended at a light so I choose these folks. They did a very good job on repairs. My representative Bri was excellent. She kept me updated and informed and was friendly, courteous, and professional. Very pleased with my experience with them. read more

Terrible experience!!! They have had my car for more than two weeks already and insurance is not going to continue paying for rental car, Caliber cannot explain why the car has been there just sitting, no delay on parts or anything! Service advisor Ed Ward only response is sorry we are doing the best we can. I will not use them again! read more

Had a hood installed at another Caliber location. The hood came loose and was misaligned. The owner worked with me and fixed the hood. Had a positive experience, everyone was friendly and professional and the work was done well and quickly. read more

Interesting - people either love or hate Caliber Collision... I've had cars repaired at both the Shelby Lane and Ben White locations and enjoyed the customer service and quality workmanship at both. Easy to schedule an appointment, they take care of the insurance and rental, and it's pretty much hassle free. Compared to other body shops (anecdotally), I find that Caliber has a very fast turn around time on repairs, despite being very busy. On this visit Andy had my husband's truck rear bumper replaced in a day. Truck was washed inside and out and looks great. I think the number of low ratings are a result of already frayed nerves and anxiety related to the circumstances which lead to needing a body shop. Chill out folks. read more

Jake Tullos, service advisor at the 601 E. Ben White location in Austin, and the technician he engaged, provided outstanding service, with a direct, simple, and very economical solution and completely satisfactory repair on the spot with immediate service and a short wait time of about half an hour. read more

I went to fix my USB port. After a couple of months, I realized they changed my new tires with old tires. I would have given 0 start if possible. Avoid!! Take pictures of your car before you take it there for service!! read more

Absolutely awful not looking after the boys at all they booting cars left and right on fight night

Bri was incredible! She communicated with me throughout the entire process. She made a stressful situation so much better and I felt so much more at ease. I really appreciate how thoughtful and honest Bri has been. I'll definitely be back if I need any repairs in the future. read more

Will never use Calibers again!!! Took my son's car to them on August 7th after his car was rear-ended. Estimate was about $2,500-$3,000 of damage. As of October 19th, the car is not yet fixed!!! They keep telling us they have to order more part and more parts. This is beyond stupid at this point. Either it's incompetent repair workers or they keep ordering the wrong parts. Either way, they owe me a hell of a repaired car and some serious kissing up. read more

Caliber is awesome and helped me get my repair done super efficiently! Stephanie who works at the Hwy 71 near I-35 location is kind, intelligent, efficient, ethical and professional! I had had a terrible experience with two dealerships before encountering Stephanie. She took me through the steps for my repair and gave me confidence in man and womankind in the car industry. She explained the process I had to go through for my claim, the parameters of your services and kept me in the loop at all times with my repairs. She was very patient with my questions, as well. She is a true car enthusiast with a lot of experience, which is a huge asset to your company. She helped me in addition by telling me ways I could improve the results from my AC that was giving me problems as well. I spoke to the manager of the Kramer location previous to that and he was a prince as well. 5 stars for Caliber! read more

I did not want to write this review. In general, I liked my service agent, but they did not return my vehicle in good repair. When I picked my car up there was a new scratch on the fender, the front passenger side door was not programmed, and the door handle broke off the first night that I had my vehicle back. I have called them regularly to schedule a time to repair the damage to my car. They say they'll fix it but it has been 3 MONTHS and they have yet to make time for these repairs. They should be embarrassed. read more

Caliber Collision - Body Shops Near Me - Austin, Texas

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Fast. Friendly. Quality work. It's not like anybody really wants to have to take their vehicle to the body shop, but if you do this is the place to go. Everyone was super friendly and the work was done so much more quickly than I could have ever thought possible. Hopefully I will never have to go back but if I need auto body work again this is definitely where I will go. read more

This is my Top Choice when it comes to body work. I absolutely trust the leadership here to ensure the work was done to my satisfaction. David or Darren (can't remember - embarrassing for me) in management, was great to work with. They were quick and precise in their work and communication. This is a "no nonsense" team that clearly thrives in taking care of customers. 5 stars! read more

Caliber has a slogan, "Restoring the Rhythm of Your Life," in my case they did the complete opposite. So, this all started when someone hit my car in a parking lot causing minimal damage to the driver rear quarter panel. I dropped my car off at Caliber, they repaired my car in a reasonable amount of time, and everything seemed fine...until I was driving down the highway a few days later and heard a loud BANG! The plastic molding by my windshield snapped off while I was driving and hit my window which scared me very badly. This part was adjacent to a panel they had to take off to paint and apparently they didn't put it back on correctly. I called Caliber and they said they would order the part and come to my place of employment the next day to install it. I was happy they were going out of their way for me, but the problem was far from resolved at this point... When they came out they discovered the clips that held that part on were also broken so they had to wait another day while they ordered another part. So they came back again the next day to do the repair and when I came out to my car the guy tells me he is sorry, but he broke my windshield while doing the repair. It was cracked half way across the windshield! He assured me they were ordering a new windshield and I could come in Monday, drop off the car, and get a rental while they handled the now three broken parts. At this point I was annoyed but still understanding. Mistakes happen, whatever. Monday comes. I show up at the shop and they tell me I can get a rental and come back later that day to get my repaired car. That was fine by me, until an hour went by and I was still sitting there waiting for a rental. Now my patience with this whole thing was wearing very thin. I had an appointment to be at and did not know I would be waiting around this long for transportation. Another 15 minutes goes by and finally they are ready to help me at the rental counter. The representative took all my information, filled out the reservation, and then tells me I can go have a seat until they have any cars available. What?! How is there not a car for me when I was told I would have one?? I told him I needed to leave in 10 minutes to get to an appointment and asked if he would have a car by then. He said probably not and offered to ask the girl ahead of me if I could cut in line to get a car. Um, no. I'm not going to inconvenience someone else. At this point I was extremely angry, walked out, and called a ride share to take me to my appointment. That afternoon Caliber told me my car was done and agreed to reimburse me for the ride share. Fine. I had a friend bring me back to get my car. It looked good, I got in and drove off. I got about a mile down the road and started hearing a tap, tap, tap noise. I look over and what do I see? The molding on the OTHER SIDE OF THE WINDSHIELD is now broken! I could not even believe it and I was fuming mad, too mad to go back. I called Caliber once I got home and told them I'm not about to come back and they need to figure this out. This was the first week I've had off work in two years and I was not going to bother with this anymore. They came out to my house on the date and time I requested to fix the new broken part, which I appreciate and earns them the second star, but this was just way, way too many issues to the point of being careless in my opinion and I will not use Caliber again. read more

After a long day at work, I was devastated to see a massive scratch on my hood and driver's side door. It looked rough, and with no note from the offender, I was worried about the cost of repair. I called Caliber that evening and they scheduled me the very next day for a quote.To my surprise, Pedro and the team were able to buff it out on the spot!! I never expected an instant repair. To top it off they didn't even charge! We've been going to Caliber for years and this is EXACTLY why. They treated me like royalty, are honest brokers, and were just so great with my time and my car. Great great people and my car looks amazing!!! read more

I had my car scheduled for over 2 months. When I brought it in, they towed the car to another location almost an hour away! The other location called me with 100 questions, so I ended up Ubering to this location and picking up my car. They wasted my time and money, do NOT choose Caliber Collision. read more

I can't speak for all Caliber Collision locations, but this one has done an excellent job, from check in, to quick evaluation, follow up with communication on estimates, status and turnaround.. They finished the job quicker than anticipated (a Scotty move for you Star Trek fans) and detailed my car making it look like new for my pick up! Impressive and extremely satisfied is not even close to express how great these folks are and the attention to detail and care they give to your vehicle. Right on Caliber Collision on Ben White!! read more

It's never a good thing when you need to bring your vehicle to a collision center. What makes the whole situation that much less stressful is knowing that you're being taken care of by these guys. Andy was my rep over there and he always always available when I needed to ask yet another question, always had a smile and even sat with me one day and chatted about life. Because of these things My experience with caliber was amazing. Even as my vehicle turned out to be a total loss at the end of it all it really didn't seem that bad. I hope that I don't have to take one of my vehicles to them in the future but if that day comes I know with confidence I will be taken care of everyone there. A solid crew for sure. Thanks again for everything guys!!! read more

Caliber Collision - The last photo of me and my old truck. - Body Shops Near Me - Austin, Texas

I was recently hit in a parking lot by someone who was cutting through rows of parked cars. Surprisingly (rolling my eyes) the driver didn't see me and t-boned the side of my utility vehicle. I took my SUV for an estimate to their Ben White service center and was taken care of quickly and to my satisfaction. I own and insurance agency and I can take my business ANYWHERE but I choose Caliber Collision. They ALWAYS get the job done and will take care of my car the same way they would repair yours. read more

Andy is a real nice guy and also a real professional. He has a nice touch overall. He does a good job representing his employer while still being sure that the customer--me--is totally satisfied with the outcome. The whole office seems to generally have it together; Andy stands out. Ask for him! read more

I've had my car repaired here twice in the last two months (due to my bad luck). The team here was always friendly and kept me well informed about the progress of the car. They wanted to make sure I was 100% satisfied. Some may interpret their relatively laid back attitude as slight disorganization, but they do get the job done, and they do it well! I'd recommend them. read more

This is a lot longer than I intended. TLDR version - Customer service is trash. My appointment for repairs which they set was more than a month out. They held my car for 6 days with no intention to work on it, and earliest estimate that they might be able to work on it was another week out. Why except my car for repairs if you aren't ready to work on it? Extremely disappointed by my experience with these clowns. In September My rear driver side car door was damaged. I setup an appointment for Caliber Collision on 601 E Ben White Blvd, for an initial consultation. On the day of the appointment I arrived early, I was told the lady who was supposed to review the damages was at lunch. 5 minutes after my appointment time, I asked the receptionist what was going on. She informed me that the reviewer still had not made it back. After 10 mins from the appointment time, the receptionist told me she was going to get someone else to look at it. Alright thanks, although why not do that earlier. So then newly assigned reviewer strolls out, walks past me, flirts with the receptionist for a few minutes, and then finally talks to me. Honestly I should have just left, and contacted my insurance to choose another company at this point. I was told that they would call me to set up an appointment. After more than 24 hours they had not. Then I got a notification from my insurance company that they had put in a payment order to Caliber Collision for a total of $3458.96 including my deductible. So cool, I called Caliber even though they were supposed to call me. This all happened in September, the earliest appointment they had to work on my car was Tuesday November 2nd. Which while it was a long way out, it's understandable, there are a lot of accidents in Austin. November 2nd comes around, and I drop my vehicle off, the same guy as before come out to look at it again, take an annotated things on his clipboard. While we were walking to the car he stated something to the effect of "as you can see, we are really busy" (apparently foreshadowing) I wondered why I should care, I waited for this appointment, they set the date of the appointment not me, so they should have been ready to work on it. They very clearly were not at all ready. I asked for an estimate for when I would get my vehicle back, and they told me they would call me later that day to give me that information after their technician took the door apart. Alright, reasonable enough I supposed. They never called me. I did get an Email telling me that they had moved it to another Caliber Collision further up North because they would be able to work on it sooner. The next day I called the location they moved it to. They told me it wouldn't be until Friday that they would have an estimate of when I would get my vehicle back. The receptionist on the phone that day didn't ask me for any information about myself or my vehicle, I didn't really think about this until Friday when I called back, and they couldn't find my vehicle in their system. So The 601 E Ben White Caliber Collision sent my car to the 11011 Bluff Bend dr. location, but didn't send them a work order about it. So it had been sitting there since Tuesday, and they didn't even know it was there. At this point I was completely done with this company, I told them I would pick up my car on Monday. Today Wednesday the 10th of November I was able to get my insurance to request a refund of payment, so I could go with another company. And my insurance informed me that they hadn't even ordered any parts for the repair yet. Seriously? Over a week after my appointment for repairs and they still hadn't even ordered any parts. Absolutely pathetic. I am so incredibly frustrated with the experience I had with this company. read more

These guys finished my repair about three days sooner than planned. I had not made time in my day, that day, to pick up my car. What to do? I certainly didn't want to be charged for any extra time on the sweet rental my insurance was picking up. No worries. Caliber offered to bring me my car and drive the rental on back, if that would make life easier. I was tempted to ask them to stop and get my kid and do the grocery shopping besides but chose for once in my life not to push it. Everybody on this team communicated clearly and well. They were pleasant and did a super job on my car for a very fair price. What more is there to say. Three thumbs up. read more

I dropped my car off late on Monday and picked it up Wednesday. Fastest repair job ever!! I had to have my bumper replaced cause I did the most stereotypical Asian woman thing and hit a pole. Originally they told me that they might have it done by Christmas Eve but it may be longer due to the holidays. Miraculously, it was ready in 2 days. My maintenance manager called me everyday to give me an update on the status of the repairs which was nice. This is definitely the best auto repair experience I've ever had next to maintenance done by the Infiniti dealership. But that's only cause they have cookies and gave me Infiniti loaner cars instead of the ugly, orange fiat rental car I had to drive from Enterprise. In conclusion, I highly recommend this place to everyone. read more

If I could give less than 1 star, I would. The staff here is incredibly rude and incompetent, especially the office manager or front desk woman. The repairs weren't correct. And after repeatedly giving them my correct address, they kept emailing me more information about my bill and claim to the wrong address prolonging my issues to get resolved. I HIGHLY DO NOT RECOMMEND! read more

The managers and technicians at this Ben White location are dishonest, incompetent, and incredibly rude. It was a simple rear-ended bumper repair. After the repair, I noticed the right side of the bumper popped out in the corner area like it wasn't put back right. When I asked them to fix it, Damon, the site manager who worked on my car, flat out refused to do it, said the pop-out was due to some other factor of the car and there was nothing he could do. When I asked him why the bumper fitted fine before the repair, he blamed Autonation Collision, the shop that installed my bumper previously, for using glue to make it fit. I asked for evidence of the glue. He said he discarded it. I asked why I wasn't informed of this during the repair. He had no answer. They also had the Travler's insurance agent there, who did nothing but urged me to trust them, accept the pop-out, and go home. No one lifted a finger to help. I have all this on video. Feeling frustrated, I contacted Autonation Collision, and explained the situation to the manager Charles. Charles told me not to worry, bring the car in and he will take care of it. I brought my car to Autonation Collision, and the technician there FIXED THE POP-OUT IN LESS THAN A MINUTE. It turned out that the bumper was sitting on top of the retainer instead of clicking into the hook of the retainer. It was that simple. No glue involved. This Damon guy apparently does not know how to put a bumper on correctly, couldn't figure out what was wrong, and would lie his way out of fixing it. After Charles at Autonation so graciously fixed the pop-out for me, I went back to Caliber to seek an explanation, but was told by the office manager Brandi, who had been incredibly rude this whole time, that Damon is in a "meeting" and would not see me. She said I can show it to her. I showed her how the pop-out was easily fixed. She make no apologies, accused me of having an "attitude" and told me to NEVER COMER BACK AGAIN, IF I COME BACK FOR ANY REASON SHE WILL CALL THE POLICE. Way to go Caliber, real classy. And no thanks to Travelers insurance for partnering with this disgusting business. After botching a simple bumper installation, Caliber Collision refused to take any responsibility, then told the customer TO NOT COME BACK AND THREATEN TO CALL THE POLICE. And now if I notice any future damages due to their repair, I cannot hold them responsible. This is very wrong. read more

I've got to say, this place is very helpful. In fact, they're so awesome that I actually signed up just to write a review: Anyway, my story starts a couple of weeks ago, when my car was broken into. I had a soft-top convertable, and the wise-guy thought it would be polite to cut through the roof and let himself in. So I decided to take it in. Unfortunately, I'm a busy guy and I work long days (7 a.m. - 4:30 p.m. M-F), so finding time to bring in my car was difficult, but I managed to do it before close. However, I also had no ride back to my house. Fearing a trip with public transportation or a long walk, I asked the staff if they had shuttle service. Unfortunately, no. However, they told me that I can hitch a ride with one of the employees, who was about to get off work. A few minutes later, a cool dude named Dion (not sure if that's how you spell it) shows up and offers a ride in his truck (mind you this is during rush hour, in Austin, which is no easy feat). And minutes later I finally get home, tired, but very, very grateful! And throughout it all, he was great about it. So big thank you to all of you guys! read more

Woohoo!!! I was very satisfied with my visit to this Caliber Collision in March. It was referred to me by my insurance since it was closest to where my vehicle was located. First of all, any time i called for information Nellie would answer with such a friendly voice and was also friendly which is always RARE!! I got all the information i needed and exact date my vehicle would be ready. :) Jamel Cooper took great care of my car!! I did not get the mechanics name but he did a fast and great job! I was called a day early to pick up my car which came at a very convenient time. They accidentally tore the steering wheel cover and he called me to ask where i got it. Jamel gave me a $30 gift card to go buy a new one. My car did have a bit of a lose screw and Jamel offered to come pick it up from my job to take it back to the shop to get it repaired because i was working! GREAT GREAT GREAT SERVICE!! Thanks so much guys for going above and beyond. Highly recommend this place!!! I live in Round Rock and would definitely drive way south to get my car here! read more

They really took care of me when my car was with them for 2 weeks. I loved the updates I got via text either every day or every couple of days so I always knew what was happening with the car. Great customer service! read more

The staff here is really nice. I am giving them 5 stars because I've gone here twice for two different accidents and my car comes back looking good as new. I have a pearl white car so color matching can get tricky if you don't know what you're doing. But these guys excel in that category. I have taken my car to the s. Lamar location and wasn't impressed. Had to return my car to have them fix the color blending and to reposition my hood as it was on a little crooked. I am a fan of caliber collision, even their San Antonio location. But avoid the s. Lamar location if you can. The one off 71 by I-35 is the one I recommend. read more

Shady Encounter; Payment for repair was submitted by my insurance company. employee skinner tried to get me to sign a document stating I was responsible for payment of repair. They started playing games the morning of the scheduled appointment. The tried to say I missed my appointment Monday when in fact my appointment was Tuesday. I fired this shop. Do not take your car to this shop. Shady Caliber Collision. read more

When you go in for an estimate you want to make sure your vehicle is repaired properly. When you have some items on your vehicle that are not oem you expect for someone to properly question you to make sure its on the estimate correctly. I was told that aftermarket items aren't covered if someone hits my vehicle. First strike to me if i trust the person writing my estimate. Second strike is that when i tell him the exact name of the item on my car the response is "how am i supposed to get prices from the sky" Well sir, first you write down what i told you and go on something called the world wide web. Did i feel like he truly cares about repairing my car the right way? Absolutely not. read more