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Caliber Collision

3.7 (63 reviews)
Closed 7:30 am - 5:30 pm
Updated 3 weeks ago

Services - Caliber Collision

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

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Recommended Reviews - Caliber Collision

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Reviews With Photos

Tire trim repaired and scratches buffed

I went to have the initial meeting with my adjuster, THOMAS HUMPHREY, after being rear ended. While there, I asked for a quote to repair the rim trimming of my front tire cover and repaint it be back someone hit it and took off. Once Thomas completed doing my adjustment, he asked me to move my car closer so he could get a good look at it. Then he came out with some supplies in hand, and proceeded to repair the trim and buff out the damaged front in, until it was good as new. I was astounded by his willingness to "just do it" instead of charging me for it. So I told him how appreciative I was. He replied that, "this is how we should always treat each other. If you're in a position to help someone and it won't hurt you, then just do it. Because Jesus teaches us to care for each other." Needless to say, I was a puddle of tears because he really blew my mind. I've met many compassionate people in this world and always try my best to pay it forward when possible...but when in the service industry, it's hard to find people willing to give you a break...like this...because they could have instead added an easy $500-$1000 to my bill. But instead, he just came out and helped without me asking. THIS is HUMANITY. This is a demonstration of loving your neighbor as you love yourself. This is THOMAS HUMPHREY, Caliber Collision Service Advisor.

All fixed up!
Dwight B.

So a couple weeks ago in my haste to get off 35 and in to Walmart by 45 in Round Rock I misjudged the guy getting on to 35. I pulled out in front of him causing quite a bit of damage to my front passenger side. My insurance company recommended Caliber Collison, but they also let me know i could use who ever. I decided to stick with Caliber since I had a great experience with their Round Rock location years ago. Matt Reiland was my service advisor (I think that's his title), and I just can't say enough great things about this guy. He kept me up to date on everything going on, even communicating with me through his own personal cell. His estimated completion times were accurate, and he even went above and beyond with a couple of parts that I may or may not have ordered after I originally purchased the truck. I was supposed to get the truck back yesterday, but as Matt was test driving he noticed the battery not performing up to standards. He let me know he was ordering a new battery, and he'd need to keep it one more day. That speaks volumes to me about his character. He could have let me drive off, and I may or may not have broken down in this wonderful Texas hot as F#$k heat. I'm grateful he decided to fix it right instead of make an original deadline. I got my truck back today. I have to say she seems to drive better at over 90k miles than when I drove her off the lot sept 2017 with 12k miles. Thank you Matt and thank you Caliber Collison for taking great care of my truck. I sincerely hope I don't have to see you guys any time soon!

Rear door damage, Caliber Collison estimate at $5,500.
Ann N.

Had a horrendous and nightmarish experience here and will warn others about coming here. To make a long story short, I got into a small accident (damage pictured below.) Nothing major, just a dented rear door, other small dents and scratches. My insurance company recommended working with Caliber which is why we selected this location. They provided courteous and quick service when dropping off and checking in the vehicle. Because of the age of the vehicle, my insurance company put our claim at a total loss. This is because the price to repair the car ($5,500) exceeded the value of the car ($5,300.) No biggie, our insurance company gave us an agreeable payout and we decided on performing the repairs ourselves. We understand that the car had to be disassembled to determine if there was further interior damage which wasn't our complaint. The major issue here is how they returned our car to us. They completely damaged my car way worse than the actual accident. The door was completely butchered, cut open with wires dangling out and the window sunken inside. There were pieces of the car that I couldn't identify thrown inside the car. There were also all kinds of other pieces strewn inside the trunk of the car. We couldn't understand why they did not reassemble the car. When we expressed our concern, we were told that there was nothing else they can do for us because the claim was completed with our insurance. To make things worse, the car was absolutely filthy being coated with a thick sheet of dirt. Anyhow, the lady reassured us that the car should be completely safe to drive. When we got home, we realized that the brake lights were off and they never even bothered to reconnect them putting our lives in danger. This was completely unforgivable. We have never experienced anything of this magnitude before. They further damaged our car and didn't even reassemble it which is even more painful considering that my insurance company paid them to do this. Luckily we found a place called Two Day Body Shop off of 1143 Airport Blvd. He was able to restore our car perfectly for less than half the price that Caliber estimated ($2,400.) He was even shocked when he saw what Caliber did to our car. They restored it very quickly and were courteous enough to reassemble all the things Caliber took apart. They performed a perfect restoration and even cleaned our car while providing amazing customer service. In Texas, you have a say so on where to repair your car at. Don't make the same mistake that I did and take it to a place that is going to overcharge you to further damage your vehicle and possibly put you at safety risk. Hate having to give this place even one star, never again!

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12 days ago

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14 days ago

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8 months ago

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1 year ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

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3 years ago

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5 years ago

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6 years ago

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2 years ago

SHOUT OUT to Hilario Martinez!!! Great service kept me informed an had great conversation

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3 years ago

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4 years ago

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4 years ago

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7 years ago

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3 years ago

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10 years ago

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6 years ago

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6 years ago

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4 years ago

Sandra has gone above and beyond to help me with my vehicles. Would definitely recommend.

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6 years ago

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15 years ago

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16 years ago

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8 years ago

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12 years ago

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6 years ago

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9 years ago

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6 years ago

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8 years ago

I consistently take my car for additional needs and they are always amazing! Always treat me well and exceptional service!

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11 years ago

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16 years ago

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10 years ago

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Ask the Community - Caliber Collision

Review Highlights - Caliber Collision

Thank you Arnold for always exceeding expectations and for Jessica is always friendly and smiling!

Mentioned in 6 reviews

Read more highlights

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The first time we used Gato was about a year ago when our daughter had a fender bender through…read moreinsurance. Fast forward, a year later she unfortunately has another one with a low community poll that shouldn't have been there that tore up her bumper and grill. We now live out of state. On our way home to Austin on a 9 hr drive Tuesday, it occured to me to call Manny and see if he can last minute repair her raggedy bumper for a reasonable price out of our pocket (not hers or insurance). He says yes, but he can't complete it until Tues/Wed of next week. I stress the importance of me getting out of town by next Monday. So what does he do? He gets it done PERFECTLY by Friday. Days in advance for less than it would have cost me where we now live where the work would have been barely mediocre. We really appreciate Manny going out of his way and doing a great job. We highly recommend Gato! Thanks. We hope we don't have to return too soon for the same car. But if we do, we know where to go! Gato Body Shop.

My truck received damaged to the passenger rear door, right rear quarter panel and rear bumper. I…read morewas referred to Gato Auto Body for repairs. I met with Manuel to discuss the repairs. Manuel is very easy to work with. He worked with my insurance to ensure the damages were covered. I stopped by to visit a few times. Manuel and his crew always made time for me. During the repairs his crew would show me the truck and inform me how the truck was built and how the repairs would go. I recently picked up my truck. The repairs were awesome. My truck looks brand new. They took the time to clean the vehicle inside and out. I'm very appreciative of the great job Manuel and his crew had done. I high recommend this body shop for your repairs! 5 stars to this shop!

Caliber Collision - bodyshops - Updated May 2026

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