Awesome place to get your car fixed! The service members are super attentive and seemed to career about your wellbeing AND your car. I was rear-ended and need to get my rear left and entire bumper fixed and also some cosmetic details. They also work with the Enterprise down the street and will call them for you if you need a courtesy car to and from Caliber to Enterprise. Their pricing is very reasonable and timely - I was given 20+ days for the fix and they completed it within 10 days. Love my caliber and that they got the rhythm back to my life. read more

Caliber Collision did a great job with my repair. The pricing was fair, completion date reasonable and they kept me posted each day on the progress of my vehicle. However, the reason I will come back is because of their service representative. Jennifer Kupskey because she was beyond AMAZING. Jennifer answered all questions with straightforward responses. None of the vagueness I had experienced at other repair shops in the past. Her estimate was correct which is always a relief. Jenfirer was kind, courteous and on top of it. I could tell very quickly that my satisfaction was her top priority and she succeeded in a big way. I highly recommend! read more

I feel bad leaving a 1 star because the local manager here is great. However my senior mother (a saint) left her nearly brand new car here to repair a small dent. While in Caliber's possession, the car was stolen and then wrecked due to sub par security. Ok, these things happen, but Caliber regional manager (Shae Rodriguez) did not take responsibility as she should have. She tried to steer mom to a solution that was not in her best interest. She also would not provide the damage report, told mom she had to repair (appraiser said totaled) and could not take it to another body shop for a second opinion, etc. Her involvement caused a great deal of stress and hassle to resolve the claim. They did provide a rental car and the situation is ending well after a month of difficulty. However, if you do business with Caliber know their upper managers are the type that would do wrong by a sweet older woman, who has enough trouble to deal with already. read more

Polite and quick service. Jacqueline took care of everything from start to finish. Really felt that like I was getting reliable service after having a wreck on i35. Thank you! read more

Horrible experience , 7 months of waiting just to receive a sub par product at the end. I was basically told that I didn't like the finish product to take it to a different shop to be looked at Poor workman's ship No accountability Unreliable techs Don't take your car here read more

I chose Caliber based on positive reviews. Caliber's tag line is Restore the Rhythm of your Life, but they did nothing but cause stress, anxiety and disruption in my life. I cannot in good faith recommend anyone to any Caliber Collision franchise, but especially the location on E Braker Lane and here's why: I got into an accident and was not the person at fault. The approved repairs from the insurance company were sent to Caliber. They refused to complete all of the approved repairs, citing that they never received approval for a specific condenser repair, even though I was CC'd on the email with approval in WRITING and confirmed several times from the insurance company. I went back and forth with them and the insurance company for 2 weeks, who insisted that everything approved should be completed and they WILL pay for it. Caliber still refused, and I was forced to step down and pick up my vehicle with only a bumper repair. General Manager Craig attempted to fear monger and argue with me. I was notified that my car was "finished" at the end of a work day and he called me promptly the next morning, stating it had been done for 2 days and I was refusing to pick it up, threatening to charge me money. I explained to him the situation above and he stated "We do not do repairs we don't get paid for". He flat out lied to me and said they would've done any repair approved, completely disregarding me telling him it WAS approved and it was IN WRITING, and sent directly to Caliber. Caliber cherry picked who they spoke to and what they wanted to hear. Something shady is going on with this place and I started to fear their integrity with the possession of my car. I picked up my vehicle within less than 24 hours of it being "done"--not 2 days like Craig lied and said. And to top it all off- the repair they actually did do, on my bumper, is subpar and not excellent work. This place is severely mismanaged. There is something not right going on with their "partnership" with insurance companies. They don't care about the customer. I was mishandled. Again, I was the person who was hit in the accident, but I was treated the opposite. I spoke with some people who seemed nice but due to my experience as a whole-- I don't trust anyone's integrity at this place. Please--save your sanity and mental well-being and do not go with Caliber. No rhythm of life will be restored, only disruption and stress. read more

was involved in a not my fault collision 10/11/24 Caliber Collision repairs, service technicians, Alvaro service manager and Linda front office all get more than five stars excellent. Easy checkout also. 10 MORE than 10 satisfied. Alvaro kept me informed. Responded to my phone calls. Awesome expert knowledge and interpersonal communication skills. Linda in front office also more than 10 excellent. Always pleasant and knowledgeable. I highly recommend Caliber Collision south Lamar. My car looked super and runs like new. The service technicians who worked on it also deserve more than ten satisfied. They also cleaned my car inside and washed the exterior.great value for the cost. My State Farm uses Caliber Collision on SOUTH LAMAR. read more

Had a slight fender bender and brought my car here. To my delight they popped the loose part back in place in 5 min FOR FREE!!! Amazing customer service!!! read more

I came to this location to get body work done on my car from a car accident I was in in July 2023. Dropped my car off beginning of August and the service advisor that took care of my repairs was Skilar Thurman. He was communicative when I first dropped my car off and the progress of the repairs. When my car was ready (Friday before Labor Day wekeend), I came to pick the car up and the damages were repaired. When I got in my car, my windshield was cracked down the middle. It was not cracked when I dropped the car off, so I asked Skilar about it. He told me they would replace the windshield, and we figured it must've happened during the repairs. They replaced my right headlight and the signal bulb wasn't working. He also said they'd replace it when they replace the windshield. After I left Caliber, I had to reach out to Skilar weekly for an update on the windshield shipment. He didn't reach out to me once with any information, and the arrival of the glass continued to be delayed. It was delayed multiple times for about a month, with no updates being given unless I asked. I felt like he was trying to blame the hail storm (even though the glass should've been supposedly on order for a month before it happened). Skilar also altogether stopped replying to me and I was patient with the delays. I realized I wasn't getting anywhere with him or any help so I tried contacting the manager for a week, Caleb, to see how we could resolve this. Caleb never called me back even when I left messages, and talked to the receptionist Jasmine (who was trying hard to help me, and get updates). She mentioned Skilar should've called me by now and was so apologetic that he hadn't. I tried calling caliber again yesterday (11/2/23) to figure out what's going on, yet with no answers again. I am now having to be in communication with corporate to get this resolved since the Caliber location hasn't given me any information in 2 months total. This has been stressful with absolutely no answers given by anyone. I don't recommend this location since they won't take responsibility for what happened. I understand vendors and manufacturers can take a long time but they haven't tried to come up with a solution, or try to communicate with me what the status is with anything. read more

I went to have the initial meeting with my adjuster, THOMAS HUMPHREY, after being rear ended. While there, I asked for a quote to repair the rim trimming of my front tire cover and repaint it be back someone hit it and took off. Once Thomas completed doing my adjustment, he asked me to move my car closer so he could get a good look at it. Then he came out with some supplies in hand, and proceeded to repair the trim and buff out the damaged front in, until it was good as new. I was astounded by his willingness to "just do it" instead of charging me for it. So I told him how appreciative I was. He replied that, "this is how we should always treat each other. If you're in a position to help someone and it won't hurt you, then just do it. Because Jesus teaches us to care for each other." Needless to say, I was a puddle of tears because he really blew my mind. I've met many compassionate people in this world and always try my best to pay it forward when possible...but when in the service industry, it's hard to find people willing to give you a break...like this...because they could have instead added an easy $500-$1000 to my bill. But instead, he just came out and helped without me asking. THIS is HUMANITY. This is a demonstration of loving your neighbor as you love yourself. This is THOMAS HUMPHREY, Caliber Collision Service Advisor. read more

Caliber Collision - Tire trim repaired and scratches buffed - Body Shops Near Me - Austin, Texas

They did a good job on the work that they completed, but they did not complete the repairs on my vehicle. When I got home and found my spare tire in the back seat instead of under the rear of the vehicle where the unrepaired mechanism hands. I reached out to the shop and was told it was no big deal. They didn't have the part in stock but it was easy to get and they would call me back in a few days. They didn't call back. Even after 3 phone calls (placed in Nov., mid December, and again in mid February) in which Caleb told me he would "find out about the part and get back to me soon." I was not contacted again by the shop until today, which was not in response to my calls but in response to a call from my insurance company requesting information about why they hadn't finished repairs. If you choose to use this shop, I hope you get better service than I did. I'd recommend a different company. read more

No body ever wants to have to take their vehicle to a body shop because that means that they have damage to the car; however, if you have to take it, I would definitely recommend Caliber Collision. They were super friendly and super quick with their assessment and response. Unfortunately my vehicle was a total loss, so I can't rate them on their work. But I would use them again in the future just based on their customer service. read more

So a couple weeks ago in my haste to get off 35 and in to Walmart by 45 in Round Rock I misjudged the guy getting on to 35. I pulled out in front of him causing quite a bit of damage to my front passenger side. My insurance company recommended Caliber Collison, but they also let me know i could use who ever. I decided to stick with Caliber since I had a great experience with their Round Rock location years ago. Matt Reiland was my service advisor (I think that's his title), and I just can't say enough great things about this guy. He kept me up to date on everything going on, even communicating with me through his own personal cell. His estimated completion times were accurate, and he even went above and beyond with a couple of parts that I may or may not have ordered after I originally purchased the truck. I was supposed to get the truck back yesterday, but as Matt was test driving he noticed the battery not performing up to standards. He let me know he was ordering a new battery, and he'd need to keep it one more day. That speaks volumes to me about his character. He could have let me drive off, and I may or may not have broken down in this wonderful Texas hot as F#$k heat. I'm grateful he decided to fix it right instead of make an original deadline. I got my truck back today. I have to say she seems to drive better at over 90k miles than when I drove her off the lot sept 2017 with 12k miles. Thank you Matt and thank you Caliber Collison for taking great care of my truck. I sincerely hope I don't have to see you guys any time soon! read more

Caliber Collision - All fixed up! - Body Shops Near Me - Austin, Texas

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SHOUT OUT to Hilario Martinez!!! Great service kept me informed an had great conversation

had to get a bumper replaced. they quoted 10 days and turned it around in 6 days. they offer coordinated rides to the closest enterprise which is so nice. all the staff is really nice and professional. surprisingly great experience. recommend if you have to get body work done through insurance! read more

Just an update. I was looking back at the images of my car while it was still damaged, and noticed I had HEMI emblems on both sides of my Vehicle. The pictures after it was returned, is MISSING it's emblems. This shop definitely stole my emblems and my plates without a doubt. So unprofessional and still cannot believe this place. read more

I had my car repaired here over a year ago and the did an amazing job! Recently, my front bumper where the repair was done started to push out a little bit due to myself hitting a parking stopper. They fixed it immediately with no hassle! read more

Jessica is amazing!!! I came to her with a very small and quite strange situation and she went out of her way to help me! Got the other lady's car fixed up and helped find a translator to assist us through the whole process. If you need something done right, talk to Jessica! read more

Great people in the office. Everything got done in a timely manner based on the estimate they gave me! Called me for every update and every move they made with my vehicle! read more

Had a horrendous and nightmarish experience here and will warn others about coming here. To make a long story short, I got into a small accident (damage pictured below.) Nothing major, just a dented rear door, other small dents and scratches. My insurance company recommended working with Caliber which is why we selected this location. They provided courteous and quick service when dropping off and checking in the vehicle. Because of the age of the vehicle, my insurance company put our claim at a total loss. This is because the price to repair the car ($5,500) exceeded the value of the car ($5,300.) No biggie, our insurance company gave us an agreeable payout and we decided on performing the repairs ourselves. We understand that the car had to be disassembled to determine if there was further interior damage which wasn't our complaint. The major issue here is how they returned our car to us. They completely damaged my car way worse than the actual accident. The door was completely butchered, cut open with wires dangling out and the window sunken inside. There were pieces of the car that I couldn't identify thrown inside the car. There were also all kinds of other pieces strewn inside the trunk of the car. We couldn't understand why they did not reassemble the car. When we expressed our concern, we were told that there was nothing else they can do for us because the claim was completed with our insurance. To make things worse, the car was absolutely filthy being coated with a thick sheet of dirt. Anyhow, the lady reassured us that the car should be completely safe to drive. When we got home, we realized that the brake lights were off and they never even bothered to reconnect them putting our lives in danger. This was completely unforgivable. We have never experienced anything of this magnitude before. They further damaged our car and didn't even reassemble it which is even more painful considering that my insurance company paid them to do this. Luckily we found a place called Two Day Body Shop off of 1143 Airport Blvd. He was able to restore our car perfectly for less than half the price that Caliber estimated ($2,400.) He was even shocked when he saw what Caliber did to our car. They restored it very quickly and were courteous enough to reassemble all the things Caliber took apart. They performed a perfect restoration and even cleaned our car while providing amazing customer service. In Texas, you have a say so on where to repair your car at. Don't make the same mistake that I did and take it to a place that is going to overcharge you to further damage your vehicle and possibly put you at safety risk. Hate having to give this place even one star, never again! read more

Caliber Collision - Rear door damage, Caliber Collison estimate at $5,500. - Body Shops Near Me - Austin, Texas

Recently brought my truck in to get an estimate on removing some scratches on my hood and some on my passenger door. I wasn't looking to go through insurance as it wasn't a very big job and didn't mind paying out of pocket. However, to my surprise, they ended up buffing the scratches out for free! It looks brand new! it made my entire day and makes me happy to recommend caliber collision based on this customer service experience. If I ever get into an accident, this is definitely the place I will be bringing my truck to. Thanks again!!! read more

Horrible service. Extremely disappointed. I took my truck to them on 8/17/2020. I called every week 2 to 3 times a week letting them know that my insurance hadn't heard from them and that my rental was up. Then on 09/10/2020 Alan called me and said he was the new shop manager and was aware that Nothing had been done. On 09/11/2020 they finally sent over the supplement knowing tgat in 4vdays my rental was up. On 09/14/2020 I had to drive up there which is a hour and a half from my house. Stayed up there for almost 3 hours. Alan started yelling at me so I yelled back. We called my insurance and Alan said that they were short handed Thats why nothing had been done to my truck. Alan agreed with my insurance agent to give me back my money and my truck. Once my agent was off the phone it was a whole different situation. He then told me that they would give me a rental the next day. He tried to have me drive an hour and a half with NO AC NO SEAT BELTS. The lady at ENTERPRISE felt bad for us so she extended my truck until 9/17/2020 when they said it would be ready. On 9/16/202 I tried calling him and nothing I text him and he change his mind again. I WOULD NEVER RECOMMEND THIS PLACE. THEY ARE HORRIBLE AND LIE CONSTANTLY. EXTREMELY UNPROFESSIONAL. NO ONE CARE ABOUT CUSTOMER SERVICE. SO I'LL HAVE TO DRIVE UP THERE AGAIN TOMORROW AND GET MY TRUCK read more

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Sandra has gone above and beyond to help me with my vehicles. Would definitely recommend.

This business is phenomenal. They have great customer service, very friendly, honest, and reasonable priced especially for those paying out of pocket. Jess and Sarah are friendly and are there to HELP the customer. I will be returning. Awesome staff and business read more

Wish I'd taken my car here previously. Great service, the staff communicate with you frequently and respond quickly, and they get your work done quickly. Not only that, but I took my car in to have a window replaced and some door trim fixed, and they detailed my car before I picked it up. How cool is that? I can't remember the last time a body shop cleaned my car (inside and out, I might add) after working on it - I thought service perks like that were a thing of the past. I'll definitely bring my car back here if I ever need a body shop. read more

I came here after someone did a hit and run on my car in the parking lot. It was pretty much a simple rear bumper fix, but they did an awesome job. Not only was it really fast (~24 hours in the shop), but they also washed the car, shined the tires, and vacuumed the inside. My car looked brand new! They did say that getting the fix done so quickly was unusual, so don't get your hopes up too high for such a fast repair. Another plus is that they have a lifetime guarantee on the repair. Finally, the customer service was very friendly and professional. Some other repair places over-compensate and come off too informal. The front desk, estimator, and the guy who ended up giving the keys back were all very courteous and helpful. I felt completely taken care of. As for pricing, I can't say much one way or the other. I didn't really care since my insurance was paying for it. read more

These guys do excellent work, and quickly. I was rear-ended (ahem) and although the guy originally wanted to not go through his insurance company, he ended up having them pay for the work as it was a bit too pricey. My ride (which I was on the cusp of selling) was a 2002 Subaru Outback and now the rear bumper looks brand new, with zero scratches or dings, which will certainly help resale value. They kept me in the loop daily on the status of parts ordering and the overall repair and, perhaps the most surprising (and best) part was how clean they left the vehicle inside and out. If you run into a need for body repair, definitely give Caliber a call, plus there's an Enterprise rent-a-car two blocks away from this location. read more

The manner in which Caliber does business can only be described as strange. I went in for an estimate, which I felt was very low. I went at the suggestion of the insurance company as they are one of their preferred providers. The amount they arrived at for the damage was exactly $1 below my deductible. Since I felt the damage was much more, I took it to several competitors, none able to come close to the original estimate of Caliber. Upon returning to Caliber, they conceded that they couldn't do it for that amount either. Nor, would they be willing to work on it at all. I asked what had changed from before they were ready to schedule the work and then a short time later unable to work on it at all. The receptionist said she had no explanation. When it comes to car repairs, if you're as concerned about quality workmanship and outstanding assessment and evaluation skills as I am, you could find another repair facility in Austin that might be better than this. read more

If you drive a car like mine, which means that you obviously have a big ol' honkin' BULLSEYE on the back of your (petite) SUV's tire cover with a HIT ME in the center, chances are some doofus (or three) is going to hit your car in Austin. Despite my fastidious use of turn signals and brakes, I guess that people are too entranced listening to John Aielli to pay attention to the road. You switch insurance information and call that mofo's customer service line at which point you find out they are still a valid, paying customer. Hopefully. At which point, if you're lucky, their insurance company will send you to Caliber Collision Center. Or they don't have insurance, in which case your collision insurance might cover it or you might have to pay for it out of pocket. I'd recommend them in all three circumstances, because their prices seemed reasonable given the damage to my car each time. To be honest, the two repairs I've had at Caliber, one at this East Braker location and one at the South Lamar location, were both stellar. They worked well with Enterprise Rental when I had to get a rental car, and they were fastidious about calling me every evening with my car's progress. By the time they're done, I can never tell that my tire's rim was bumped, the back panel of my car was dented in or my bumper was smashed (dependent on the height of the car whose driver was texting behind me at the time). Keep it classy, Austin drivers. read more

I just had my 2nd repair done at Caliber and I was very impressed by the service and attention I received there. The staff was kind and clear about what work they were to do and they stayed in touch with e-mail status updates. My car was ready a day earlier than promised too and that was a nice surprise. I can highly recommend them if you need bodywork done on your car. read more

Just got my car back and I'm pleased with the repairs. It took them a while to get it done, but there were a lot of cars being taken in the same day I took mine in. I was covered by insurance for a rental, so it really was not an inconvenience. I found the staff to be helpful and professional. While I certainly hope I never need to use them again, I can certainly recommend them. read more

Zack and his technicians were awesome! Had some minor work done on my car so I didn't want to mess with insurance. They quoted me a fair price, got the parts in 1day, and as soon as I dropped the car off they had done that day. Less than 1 week from when I 1st contacted them to when the job was knocked out. Professional, fast, good price. Oh, my car came back waaaay cleaner than when I dropped it off. Thanks guys!! read more

My wife backed into a car. She was worried but I said "Shhh... It happens". :-) We found out about Caliber through our insurance company who works directly with them. I took the car in for an initial estimate and the chap who took a look placed a lot of attention to detail. He was concerned about getting all the fixtures for the rear bumper perfectly replaced. Anyway, the paperwork went through smoothly and my wife dropped off her car. Easy system and the folks he took her and my kids to the car rental firm. Great! Car was repaired very quickly and it looked awesome. They even braved the car's interior where our kids hide junk food remains and candy wrappers and cleaned it out! Upon pickup, they arranged for delivery of the rental back to the rental firm, and my wife and kids could just go home! Great staff, great work - highly recommended! read more

The did am amazing job on the repair of my SUV after an accident. They were in contact contact updating me and what was happening. I am super happy would use them again read more

I would give these guys a zero if I could. My car was involved in a hit and run at my apt complex over 2 months ago. Insurance said they would cover it. Caliber kept pushing back my due date time and time again. Long story short, it took them over 2 months to fix my car and when they dropped it off at my apt, I noticed I had 12 psi in my rear passenger tire where the damaged occurred. Which means they drove it here in that condition and either didn't know or just didn't care. It should have been replaced regardless. Never again. read more

Absolutely came through in the clutch, as always. High end vehicle with very limited parts availability(1 of 1 to be exact). Painted, buffed and handed back to me in one day! Jessica and Arnold always, I mean always over deliver and make us feel appreciated. If it my personal vehicle or one of my performance customers vehicles, I always return to the team that delivers at Caliber Barker Ln, going on 10 years now and they have always treated me professionally and with a smile. In these troubling times when stress is higher than normal, they made the process easy. Thank you Arnold for always exceeding expectations and for Jessica is always friendly and smiling! Would reccomend 12/10 for body and paint work! read more

I consistently take my car for additional needs and they are always amazing! Always treat me well and exceptional service!

I had a rear end collision that was to be covered by another insurance and I took it to this Caliber location. The service from the get go was excellent and they kept me updated about my car throughout the entire process. Everyone was polite and assured me that I would be satisfied. Unfortunately when I got the car back, I noticed swirls and scratches in the final product that they apologized for and fixed. However upon closer inspection, It was very obvious the paint did not match at all and the body lines were skewed from their original locations. They seemed to be quite confused why the quality was not up to par and said they would redo all the repairs, but I'm wondering how it got through the final checkup in the first place. Fortunately, Caliber does offer a lifetime guarantee and I had my car re-repaired at a different Caliber location which matched everything perfectly. I cannot trust the workmanship and skills of the technicians to ever recommend or go back to this location. read more

Caliber Collision - Bumper not properly installed after delivery - Body Shops Near Me - Austin, Texas

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Had them replace my bumper after I got rear-ended. They did a great job - car looked like new and in no time! Staff is nice and pleasant to deal with. Quality work. I was really happy to get my car back looking shiny and new! read more

Both experiences were small collisions and the people who hit my car were insured have Alstate so Caliber and Enterprise rent a care are contracted with their insurance. I chose to return to Caliber Collision for a second time because my first experience was good, but they replaced my bumper the first time and it was loose and asked that they tighten it while my care was in for the second time. The most recent experience has been terrible. Someone backed into the rear bumper and needed part of it repaired. When I went to pick my car up I noticed paint missing from the trunk of my car. The explanation I received was that the car is older and that it must have come off from the power washer. They were going to look into Hyundai recalls and see if the paint may have a recall and if not then they would work something out with me. I never received a call back, I had to contact them to see about the recall and Hyundai does not have a recall on the paint and they did not provide a quote or work anything out with me regarding the missing paint. I also received a phone call from the insurance because Caliber did not report that the repairs would take 3 additional days. Enterprise rent a car charged me three days because the insurance only covered a certain amount of days and the insurance said Caliber should cover the additional days which they did not. I have emailed the office but they have not responded. Not happy at all about my last experience and their lack of response and responsibility for blasting the paint off of my car. I was not responsible for either accident and this whole experience has been a hassle. I didn't expect to take my car in for damages and pick up with more damages from a car paint and repair shop. read more