Caliber Collision in Annapolis is the best for a warm welcome. Julianna explained services offered and addressed all my needs! read more

Caliber Collision - Body Shops Near Me - Annapolis, Maryland

Do not have this shop work on your vehicle. My car was hit by a red light runner on 7 Dec 26. On 8 Dec 26 the car was towed to Caliber Collision, 185B Defense Hwy Annapolis, MD for repairs. I have been given six separate estimated dates of completion (23 Jan, 27 Jan, 7 Feb, 31 Mar, 17 Apr, 30 Apr); all have come and gone. All I've gotten was excuses; it is obvious to me they cannot manage their workflow. I have also caught them in at least four outright lies, and I even helped them obtain "the last part they needed" back on 10 April. It has been 14 business days since then and it still is not done. On 8 May 26 they will have had the car for five months. This has entered the realm of the ridiculous. I have been nothing less than cordial with the staff there. The excuses are demeaning, and I am now out of patience. I contacted their national HQ and spoke with the regional manager. I also have engaged an attorney to see what rights I have within the law under breach of contract for failure to perform within a reasonable time. Edited: Today is 8 May 26; I posted the above review and the very next day the community manager (below) asked that I contact them to discuss. I immediately replied that same day with all the information they requested, and I am still awaiting a response from them. I am not hopeful. read more

Went in there to have them fix my car after an accident. Originally quoted at two months. Up until two weeks prior to the due date we kept getting told they were ahead of schedule and we would get the car soon. Two weeks prior I called and the story changed. They started to tell us they promised it would be done on the schedule due date. The day before the due date we found out they still hadn't ordered all the parts and still need to put the car back together. Mind you they had already told us they've done this and we're just going to be paying the car. Two days after the car was due, we found out they still hadn't gotten the car parts, but they kept telling us it was other people's fault. When we finally got the car back, we noticed that the parts were falling off the car and we were then told they purchased aftermarket parts and they knew that they could not properly secure it to the car. After the insurance company got involved they were then able to finally fix the problem. Unbeknownst to us there were other parts still coming off the car. When you shut the door at rattles and we ended up taking it to another auto shop who found the left parts in the door as well as other parts that still hadn't properly been secured. The team here doesn't seem to know what they're doing and kept blaming everyone else but themselves. They attempted to lie to me and tell me it was a specific part broken, and that was the problem, but I know for a fact it wasn't that problem... They just didn't touch the car until the last minute . I would strongly suggest anyone reading this. Do not go to caliber collision... You're just be wasting your time in creating aggravation. read more

I found this location through my insurance to have repair body work done. Full 5 Stars! I never leave reviews but the customer service was impeccable. Aaron called me anytime he had news regarding the service and was super knowledgable. He estimated 3+ weeks for repair time, and had my car back to me in 1 and a half instead. Also, because I found them through Gieco insurance, they walked me through the entire process, even answering questions I had about the rental car company up the road. On the actual work done: great attention to detail, good body work, even matched a new headlight to the after market one I had on the other side. I will recommend them to anyone who will listen and will definitely be back! read more

Caliber here in Annapolis did an excellent job with our repair. We were kept informed at all stages and their rep worked with us in explaining the nature of the work. The result was of excellent quality on a good schedule. We have used Caliber before and will return if need be. read more

Horrible experience. Stay clear of this location. I scheduled an appointment at this location based on the kind customer service I received over the phone. I explained to them I wanted a repair estimate to compare to what I was quoted by the Toyota dealership. Period. They said no problem. Well, I drive all the way from DC to Annapolis just to encounter the RUDEST person ever. Mind you, I've used Caliber on two other occasions in Alexandria, VA and had the best experience. So, I was so shocked to encounter this rude guy who's talking down to me and ultimately refusing to provide the scheduled service. He was hellbent on referencing my insurance and possible claim because I feel he wanted to price gauge me. I have really good insurance and he tells me that he can guarantee any estimate outside of the insurance claim is going to be significantly more. Really? Well the dealer provides me an estimate and it was less. He then said that if I didn't use my insurance I can't submit any supplemental claim. I'm sorry...I thought I simply scheduled an estimate. Why are you attacking me about insurance, claims, and other policy? So he refused to do the job and I left. Wasted an entire afternoon. And so on the way home... I call my insurance and they explained what I knew to be true and the guy was out of his lane. He was not right. He was nonsensical in his whole approach and I made sure to have my insurance company launch a complaint since Caliber Collision is a preferred vendor of theirs... I will never patronize this company as a result of today. All it takes is one bad apple. I will be taking my car to the dealer ASAP and trust the experts! read more

Caliber Annapolis took my car in and got it done right away when another facility was too busy. I will recommend this repair facility to all my family and friends. read more

My car was involved in a collision and towed to a holding facility by the order of the City of Annapolis Police Department. The insurance company was supposed to arrange to have the vehicle moved to Caliber Collision on Defense highway. The insurance company did not do that. The Caliber Collision staff took over and made all of the arrangements for the car to be moved, for the adjuster and was on top of every step. They were just great read more

I can't say enough good things about this place. My car was rear-ended and Caliber was one of the shops recommended by my insurance company (USAA). They took me in just a few days before Thanksgiving and worked directly with my insurance company on everything. I didn't have to lift a finger. They were extremely courteous and made me feel like family (sounds corny but true). They kept me updated every day on the status of the repairs and finished a day later than predicted only because one of their parts suppliers dropped the ball. Nevertheless, their work was flawless and they even cleaned the car before returning it to me. When I started to call to return my rental, they said "don't worry, we'll handle it, just leave us the keys". They turned an unpleasant accident into a pleasant experience. Highly recommend this shop. Ask for Kisha. read more

I took my SUV for insurance estimate on a Thursday, car was inspected and estimate made. Left car there and it was ready for pick up on Tuesday morning. Very coordinated work effort by Caliber. I was updated each day as to where the car was in repair process. They were on top of it!! read more

This location was called ACT collision repair when I had my truck repaired in 2014. I went by today because of peeling clear coat and a molding coming off. Matt, my original rep was still there and was very quick to find a way not to cover my paint problem. I made the mistake of not making them be very specific on the paint work in writing. Matt told me that they would have to clear the entire roof back in 2014 and changed his story in 2016. Additionally, they literally broke everything they touched! Windshield Rear view mirror They left the wires for mirror hanging from the ceiling. Rubber molding on drivers side Not just one but both body side moldings on the passenger side which they couldn't replace and gave me back the truck incomplete to fix myself. I have never had a worse experience with a body shop! They have merged with another company but based on my experience with Matt today it looks like the same crap work!!! Do yourself a favor and find another shop. read more

I used the Annapolis location for a minor repair that turned out to be the biggest headache ever and if you have a brand new vehicle run. It first took 35 days to get back my vehicle but to turn around and had to bring it back to the shop in 12 hours because my compute system went down for the 3 rd time. The computer problems have now run for 5 months and still don't know if it is fixed and I have broken down on the side of the highway because of these issues. While fixing the vehicle they also broke other parts in the engine area which even left me without my a/c. This has cost me money out my own pocket for car rentals to taxi services. Their mechanics are ridiculous because not only can they not find out what is wrong with the vehicle but they keep finding other things broken through the process which these should have been identified when the car was first looked at. I'm not a mechanic by far but I was telling them what was wrong with the vehicle. This got so bad my car insurance corporate managers had to step in to get involved to help me with the vehicle. Note to everybody too the manager of this location is useless and has a horrible attitude. So beware and find another body shop, read more

I had minor damage to my side panel, which was ballooned up to $1500 plus in damage because it is an insurance claim I suspect. As result of their workmanship, now one of my windows does not go up. Further, I had additional damage in the bumper area where they were going to perform work. I authorized them to do the additional work at my expense. They have a communication problem between the front desk, the estimator, and the people doing the work. Guess what? The extra work was not done and now they say that it will cost more money to repair. I don't trust them nor do I respect them. I will never use them again. read more

After a collision, my insurance company sent me to Caliber. I had never used them before, but had an all-around positive experience. My contact, Wayne, kept me fully informed at every step. The car was ready when promised, and the quality of the work was excellent. read more

We have used the Annapolis shop three times and in every instance they have been wonderful. First, they did a great job on our cars. Second, the employees were not only professional, but they went above and beyond to meet our needs as customers. I have never been motivated to review an auto-related business before, but I was so impressed with this shop I had to speak out. read more

I went in for an estimate on a repair. I was not planning to go through insurance and told them so. They estimated the repair would cost about $1000 so I agreed to hand over my car for repair. After they disassembled my car, they called me and said it would cost closer to $1,300. Unfortunately, I had to pay this amount. I will not be using them again with or without my insurance. read more