Over the past few decades my insurance company (USAA) always recommended this shop. Body repairs…read moreand paint jobs were always top of the line. Last year, a perfect job was done installing body side moldings on a new Mazda CX5. That same car brushed under a tree branch (oops) and scratches resulted on the roof. Fortunately a staff member rendered an opinion that the scratches could possibly be removed by using a liquid lacquer. And, he did what was needed, easily. Wow, was I impressed. Moreover, there was no charge. I am greatly appreciative and strongly recommend this shop.

Wow. My husband scheduled an estimate this morning about some minor body damage. He had tried to…read morework on the scratches by himself but that made it more noticeable. John Brady took his time to assess the situation and then went WAY above and beyond to work on the two spots for about 15 minutes. When he was done, the scratches were barely noticeable. I was blown away with this level of customer service. Excellent & honest businesses are rare these days.

This is the place that will be discriminatory against you if you are a woman alone, if you identify…read moreas they them, or if you have a disability, they will really make you work hard and jump through a lot of hoops to simply get a receipt with your name on it. Then they refuse to give me a refund because the receipt had the wrong person's name. Unfortunately, this place is toxic. The GM spoke disrespectfully over me and then tried to make me hide in a back private room because he didn't want his other customers to hear about his inappropriate business practices, definitely not recommended! Deserves zero stars.

They take your car and they never give you an update. It's been 3 weeks and my husband called them…read moreand no one will get back to us with an update. We should not have to keep calling to get one. If that is the type of service their people give I don't trust them to be honest with me. My family has done business with them a long time and because the people that use to work for them were intelligent and honest we trusted them and they would give us an update. Now my husband and I have to go there and force them to tell us what is going on. After this I will never go there again. The damage was my front passenger Side front side bumper. I'm afraid they made up a larger quote than it should be. Again they are the worst!!!!!

The paint on a passenger-side door of our nearly-new 2025 Mazda CX-50 was scraped. I took it to…read moreCriswell Collision Center for an estimate, which was promptly provided, and the amount was a bit more than $4000, which seemed steep, so I took it to Fitzgerald Mazda, where I'd bought the car. The Fitzgerald service manager recommended taking it to Elite Auto Body, which I did. The estimate from Elite was about half as much as the one from Criswell, so I had the work done there. The door had to be removed, blasted, repainted, and re-coated, and when I got the car back a few days later it was as good as new -- and the price charged was less than the estimate!

Had the front end repaired and about 6 months later brought it by because the turn signal fell out…read more They said that I got in another accident t that made it fall out. There was no visible damage. Just the clips that would hold it in were broke probably when they assembled it.

We recently had our Volvo repaired at Jeff's Body Shop in Annapolis after an accident, and the…read moreexperience was outstanding from start to finish. We were referred there by the Volvo dealer, and I'm very glad we were. From our initial conversation, the team was professional, responsive, and highly communicative throughout the entire repair process. The turnaround time was unbelievably quick, and the quality of the workmanship was impeccable. A special thank you to Jessica, who was absolutely outstanding to work with and made the entire process smooth and stress-free. I would highly recommend Jeff's Body Shop to anyone in need of auto body repairs.

I went in the for a quote and I believe I spoke with Steve. Anyways very upfront and wasn't trying…read moreto get me to do a bunch of stuff I didn't need. Was upfront what the cost would be and the problems that I could have. I really appreciated the honesty. I elected to just by a new car, but if I had work to have done I'd bring it here.

Polite fast and the work was well done. I hope to not need their services but id be happy to use…read morethem again

I can't say many good things about this place. I brought my car in for an estimate, and they…read moreremoved all the parts and dismantled the vehicle; then, they wanted me to pay to have the parts put back on, which I refused to do. The car was drivable when I dropped it off, but when I went to pick it up, I had to bring a tow truck--and I discovered they had also removed the driveshaft. I do not recommend this place; the service was terrible.

Yes, go there! These positive reviews are much deserved. I too can attest to the kindness,…read morehonesty and integrity of Brad and his team. I went in seeking a quote to mend an ugly long thick black mark--possibly a sideswipe--all along the side of my beloved 2016 Lexus RX 450h, my favorite car ever. Sure the mark had broken through the paint, I dreaded both the price tag and repair challenge, considering the car's paint is that tricky pearl white. Brad excused himself and momentarily returned with a cohort, spray bottle and clean white cloth, which they carefully applied all along the mark. It took a bit of scrubbing, but the mark disappeared! Brad could have taken the car in, merely cleaned it with his magic potion, kept it for however many days, presented it to me as "repaired" and charged me a tidy sum--which I'd have happily paid, delighted that the car looked like new. He charged me nothing. Not that I wish for another car booboo, but I certainly know where I'll go to get it fixed: GOTT AUTO BODY!

Used them several times. Professional friendly…read more Used them several times. Professional friendly Used them several times. Professional friendly

I had a car that was towed there after an accident. They took my whole front of the car off apart…read more(bumper specifically) to figure out what is wrong/broken. They said the Car was a total loss and was eventually getting towed to the salvage lot. they diagnosed the car wrong. They stated it was the transmission, yet it was the engine. I ended up buying the car back from insurance to fix it up. Got the car back from a new engine replaced from a different shop. This shop did not touch anything but replacing the engine. I got the car back, and a huge part of the bumper was gone. I called them and had a long talk with them stated the bumper was not broken, that the took the whole bumper apart. Had photos and all to show the bumper was all with them. they tried to state they are not responsible for lost parts after the car left their lot, and that they put all the parts in the car. yet, the piece that is missing cant even fit in the car. So they are trying to blame it on the tow truck person. Yet they were the ONLY ones who touched the bumper and took it apart. They will NOT help replace the part. They gave us 3 different stories of what happened with all the parts. Long story short, I now have to come out of pocket $600 for a piece to the bumper. DO NOT GO TO THEM If its a total loss car because they WILL NOT help you replace anything when they break things or miss things.

COME HERE!!! If you are looking a four a shop to fix your vehicle for a reasonable price. And the…read morequality of their work is fantastic.They even cleaned my vehicle. They literally had me in tears when I left.I was crying. I thought I had to budget the next thing I needed on my vehicle fix. That was not the case.They fixed everything. LADIES, COME HERE TO GET YOUR VEHICLE FIXED.!!!

BOYCOTT THESE SCAMMERS!!! What a bunch of criminals. Let's put them out of business, they are…read moreNOT the original Severn Auto Body!!!! This is CollisionRight LLC doing business as Severn Auto Body. Let's band together and put them out of business - saving people's sanity!

Fred was amazing. Super honest and straightforward. Very much appreciated working with him.read more

Rick is a nice honest person. he will look for ways to fix your problem in the most efficient and…read moreinexpensive manner. cannot recommend him highly enough.

Great experience with Rick, he's an honest straight shooter. I dropped my car off on Fri 11/22 and…read moregot it back this morning Wed 11/27 in great condition. Throughout the few days in between, Rick was proactive and gave me status updates each step of the way. He also gave me a fair, reasonable price. You wonder why people are in business for 50 years, and it's because of stuff like this. He was great and I would highly recommend him to anyone that would ever need any body work done to their car.