Over the past few decades my insurance company (USAA) always recommended this shop. Body repairs…read moreand paint jobs were always top of the line. Last year, a perfect job was done installing body side moldings on a new Mazda CX5. That same car brushed under a tree branch (oops) and scratches resulted on the roof. Fortunately a staff member rendered an opinion that the scratches could possibly be removed by using a liquid lacquer. And, he did what was needed, easily. Wow, was I impressed. Moreover, there was no charge. I am greatly appreciative and strongly recommend this shop.

Wow. My husband scheduled an estimate this morning about some minor body damage. He had tried to…read morework on the scratches by himself but that made it more noticeable. John Brady took his time to assess the situation and then went WAY above and beyond to work on the two spots for about 15 minutes. When he was done, the scratches were barely noticeable. I was blown away with this level of customer service. Excellent & honest businesses are rare these days.

We recently had our Volvo repaired at Jeff's Body Shop in Annapolis after an accident, and the…read moreexperience was outstanding from start to finish. We were referred there by the Volvo dealer, and I'm very glad we were. From our initial conversation, the team was professional, responsive, and highly communicative throughout the entire repair process. The turnaround time was unbelievably quick, and the quality of the workmanship was impeccable. A special thank you to Jessica, who was absolutely outstanding to work with and made the entire process smooth and stress-free. I would highly recommend Jeff's Body Shop to anyone in need of auto body repairs.

I went in the for a quote and I believe I spoke with Steve. Anyways very upfront and wasn't trying…read moreto get me to do a bunch of stuff I didn't need. Was upfront what the cost would be and the problems that I could have. I really appreciated the honesty. I elected to just by a new car, but if I had work to have done I'd bring it here.

What an unbelievably wonderful experience I had at Severn Auto Body-Chinquapin in Annapolis, and…read moreespecially with regional manager Todd Chilcote! Several years ago the front end of one of our cars was damaged when someone backed into us. It was repaired at a collision shop in Annapolis, but the left front fender panel was not properly secured to the body and kept coming loose. I just tapped it back into place each time, but over time it got worse so I looked into getting it repaired properly. I took it back to the body shop that did the original work, and they gave me an estimate of $300+, much more than I wanted to spend. So last week I headed to Chinquapin Round Rd. area where there are at least 3 collision shops. I stopped first at Severn Auto Body-Chinquapin. I hesitated because it's a big facility with a huge parking area, which I assumed would entail paperwork, bureaucracy, and higher costs. But the totally unexpected happened - as I explained to the desk rep that I was looking for an inexpensive practical fix for a loose fender, regional manager Todd Chilcote overhead me, introduced himself, and offered to take a look. He then asked for the keys and said he'd be back in 10 minutes, and he was! The fender was securely fastened again, and when I asked him how much for the service, he said it's FREE! Can you believe?! Now I'm sure that virtually all other vehicles serviced at this body shop need formal estimates and repairs are not free ... but it's nice to know that a senior manager is willing to find practical, simple solutions for their customers. Thank You Todd!

This is the place that will be discriminatory against you if you are a woman alone, if you identify…read moreas they them, or if you have a disability, they will really make you work hard and jump through a lot of hoops to simply get a receipt with your name on it. Then they refuse to give me a refund because the receipt had the wrong person's name. Unfortunately, this place is toxic. The GM spoke disrespectfully over me and then tried to make me hide in a back private room because he didn't want his other customers to hear about his inappropriate business practices, definitely not recommended! Deserves zero stars.

Yes, go there! These positive reviews are much deserved. I too can attest to the kindness,…read morehonesty and integrity of Brad and his team. I went in seeking a quote to mend an ugly long thick black mark--possibly a sideswipe--all along the side of my beloved 2016 Lexus RX 450h, my favorite car ever. Sure the mark had broken through the paint, I dreaded both the price tag and repair challenge, considering the car's paint is that tricky pearl white. Brad excused himself and momentarily returned with a cohort, spray bottle and clean white cloth, which they carefully applied all along the mark. It took a bit of scrubbing, but the mark disappeared! Brad could have taken the car in, merely cleaned it with his magic potion, kept it for however many days, presented it to me as "repaired" and charged me a tidy sum--which I'd have happily paid, delighted that the car looked like new. He charged me nothing. Not that I wish for another car booboo, but I certainly know where I'll go to get it fixed: GOTT AUTO BODY!

Used them several times. Professional friendly…read more Used them several times. Professional friendly Used them several times. Professional friendly

The FIRST, SECOND, THIRD, FOURTH & FIFTH place I recommend anybody to go to for auto body work…read more I guess I should feel some kind of way that I've done so much business with him (I'm a great driver, I SWEAR!...just kinda...unlucky lol)... I suggest going to the shop for a convo vs calling because he DOES do a LOT of business & the personal touch goes both ways in terms of getting what you need. Tell him I sent you & he'll say, "AGAIN??..." and then proceed to look out for you.

Doug Johnson makes having a car accident a pleasant experience! Not only is he warm and…read morepersonable, he knows his stuff. He is computer savvy as well as a great mechanic. He knows how to communicate with all of the insurance companies and he gets the job done fast. There's not a car that he doesn't know about. And he knows how to get manufacturer parts quickly. He makes you feel like part of the family. We were very happy to meet him and do business with him.

Reported to Better Business Bureau for unfinished work. Left in a Quagmire…read more Had smaller jobs completed prior to other vehicles, to my satisfaction. Will not refer, nor have work done there again.

Panther does good work quickly and for reasonable prices. They work with your schedule and with…read moreinsurance.

The paint on a passenger-side door of our nearly-new 2025 Mazda CX-50 was scraped. I took it to…read moreCriswell Collision Center for an estimate, which was promptly provided, and the amount was a bit more than $4000, which seemed steep, so I took it to Fitzgerald Mazda, where I'd bought the car. The Fitzgerald service manager recommended taking it to Elite Auto Body, which I did. The estimate from Elite was about half as much as the one from Criswell, so I had the work done there. The door had to be removed, blasted, repainted, and re-coated, and when I got the car back a few days later it was as good as new -- and the price charged was less than the estimate!

Had the front end repaired and about 6 months later brought it by because the turn signal fell out…read more They said that I got in another accident t that made it fall out. There was no visible damage. Just the clips that would hold it in were broke probably when they assembled it.

Caliber Collision in Annapolis is the best for a warm welcome. Julianna explained services offered…read moreand addressed all my needs!

Do not have this shop work on your vehicle. My car was hit by a red light runner on 7 Dec 26. On 8…read moreDec 26 the car was towed to Caliber Collision, 185B Defense Hwy Annapolis, MD for repairs. I have been given six separate estimated dates of completion (23 Jan, 27 Jan, 7 Feb, 31 Mar, 17 Apr, 30 Apr); all have come and gone. All I've gotten was excuses; it is obvious to me they cannot manage their workflow. I have also caught them in at least four outright lies, and I even helped them obtain "the last part they needed" back on 10 April. It has been 14 business days since then and it still is not done. On 8 May 26 they will have had the car for five months. This has entered the realm of the ridiculous. I have been nothing less than cordial with the staff there. The excuses are demeaning, and I am now out of patience. I contacted their national HQ and spoke with the regional manager. I also have engaged an attorney to see what rights I have within the law under breach of contract for failure to perform within a reasonable time. Edited: Today is 8 May 26; I posted the above review and the very next day the community manager (below) asked that I contact them to discuss. I immediately replied that same day with all the information they requested, and I am still awaiting a response from them. I am not hopeful.

Rick is a nice honest person. he will look for ways to fix your problem in the most efficient and…read moreinexpensive manner. cannot recommend him highly enough.

Great experience with Rick, he's an honest straight shooter. I dropped my car off on Fri 11/22 and…read moregot it back this morning Wed 11/27 in great condition. Throughout the few days in between, Rick was proactive and gave me status updates each step of the way. He also gave me a fair, reasonable price. You wonder why people are in business for 50 years, and it's because of stuff like this. He was great and I would highly recommend him to anyone that would ever need any body work done to their car.