Over the past few decades my insurance company (USAA) always recommended this shop. Body repairs…read moreand paint jobs were always top of the line. Last year, a perfect job was done installing body side moldings on a new Mazda CX5. That same car brushed under a tree branch (oops) and scratches resulted on the roof. Fortunately a staff member rendered an opinion that the scratches could possibly be removed by using a liquid lacquer. And, he did what was needed, easily. Wow, was I impressed. Moreover, there was no charge. I am greatly appreciative and strongly recommend this shop.

Wow. My husband scheduled an estimate this morning about some minor body damage. He had tried to…read morework on the scratches by himself but that made it more noticeable. John Brady took his time to assess the situation and then went WAY above and beyond to work on the two spots for about 15 minutes. When he was done, the scratches were barely noticeable. I was blown away with this level of customer service. Excellent & honest businesses are rare these days.

This is the place that will be discriminatory against you if you are a woman alone, if you identify…read moreas they them, or if you have a disability, they will really make you work hard and jump through a lot of hoops to simply get a receipt with your name on it. Then they refuse to give me a refund because the receipt had the wrong person's name. Unfortunately, this place is toxic. The GM spoke disrespectfully over me and then tried to make me hide in a back private room because he didn't want his other customers to hear about his inappropriate business practices, definitely not recommended! Deserves zero stars.

They take your car and they never give you an update. It's been 3 weeks and my husband called them…read moreand no one will get back to us with an update. We should not have to keep calling to get one. If that is the type of service their people give I don't trust them to be honest with me. My family has done business with them a long time and because the people that use to work for them were intelligent and honest we trusted them and they would give us an update. Now my husband and I have to go there and force them to tell us what is going on. After this I will never go there again. The damage was my front passenger Side front side bumper. I'm afraid they made up a larger quote than it should be. Again they are the worst!!!!!

The paint on a passenger-side door of our nearly-new 2025 Mazda CX-50 was scraped. I took it to…read moreCriswell Collision Center for an estimate, which was promptly provided, and the amount was a bit more than $4000, which seemed steep, so I took it to Fitzgerald Mazda, where I'd bought the car. The Fitzgerald service manager recommended taking it to Elite Auto Body, which I did. The estimate from Elite was about half as much as the one from Criswell, so I had the work done there. The door had to be removed, blasted, repainted, and re-coated, and when I got the car back a few days later it was as good as new -- and the price charged was less than the estimate!

Had the front end repaired and about 6 months later brought it by because the turn signal fell out…read more They said that I got in another accident t that made it fall out. There was no visible damage. Just the clips that would hold it in were broke probably when they assembled it.

First let me state I have had them do work for me before . Very good work and service…read more My concern they agreed to work on my vehicle . Installing a tow plate on my jeep. We agreed on the date and I told them not in a rush , figured a week . Shop manager said will fit it in hour here , hour there, cool no issues. my issue was after 5 days never moved , other than when they took off my plates, so I could get my new one s. yah , I was upset and said forget it i will just take it somewhere else. The manager rudly says fine , take it , no body wants this kind of job anyway. if thru were in over their head busy, could have called . Would have picked it up and we could set another date . Would have understood., It attitude and demeanor cost business . Reputation and customer service is key. I am a retired disabled veteran, i am not special or exspect anything other than respect and fair service for a fair dollar. Like I stated they did good work and provided good service before.

I was minding my business a few weeks ago when an insane Maryland driver came out of nowhere and…read morehit my car. I had my car towed to Bowie Auto Clinic and Ernie did a great job of communicating with my insurance company and the other driver's insurance company to get my car fixed. The Collision Center communicated with me throughout the process and i'm really happy with the repairs. My car looks better now than it did before the accident. Hopefully I will never need to return to the Collision Center, but if you get in an accident I highly recommend them.

If you own a Land Rover, or just happen to love your car enough to keep it in great looking shape,…read moreSevern Auto Body is where you want to be when life gives you that unwanted "bump." Not the spooky kind in the night, but the one that happens in a parking lot when your grocery getter jeep or soccer-mom chariot takes a hit. Joe and his team are miracle workers. They take what should be a miserable, stressful process and make it feel like you just checked into the Ritz. Only instead of a fluffy robe, you get your car back looking better than you remembered it. I've been to plenty of body shops over the years and most leave you feeling like you need a shower afterward. These guys are the opposite. Professional, friendly, and flat-out talented. Whether it's your weekend prized possession or the family hauler, you'll drive away wondering how they pulled it off. Severn Auto Body doesn't just fix dents. They fix headaches.

Horrible service. I took my 2019 Porsche to be repaired. Noting both the bumper and the…read moreconvertible roof top. The bumper, which they repaired on two separate occasions was perfect. The roof not so much. I was told by Porsche of Arlington that the part was placed on wrong. After being assured by Christopher that he would handle it; he ghosted me. I spoke with Joe, the manager, several times. Today, being one of them. He states that he uploaded the information into State Farm portal 8 days ago and received no response. Without my constant intervention in this process there is NO communication. At the mention of having my attorney handle this process. JOE hangs up the phone; Uncertain if that was racist... But certain that it was disrespectful. Not the best move. Not professional. Does not follow through. No system of accountability. Pass the buck. Would NEVER recommend. Scam.

I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

We recently had our Volvo repaired at Jeff's Body Shop in Annapolis after an accident, and the…read moreexperience was outstanding from start to finish. We were referred there by the Volvo dealer, and I'm very glad we were. From our initial conversation, the team was professional, responsive, and highly communicative throughout the entire repair process. The turnaround time was unbelievably quick, and the quality of the workmanship was impeccable. A special thank you to Jessica, who was absolutely outstanding to work with and made the entire process smooth and stress-free. I would highly recommend Jeff's Body Shop to anyone in need of auto body repairs.

I went in the for a quote and I believe I spoke with Steve. Anyways very upfront and wasn't trying…read moreto get me to do a bunch of stuff I didn't need. Was upfront what the cost would be and the problems that I could have. I really appreciated the honesty. I elected to just by a new car, but if I had work to have done I'd bring it here.

This is a quality auto service. So hard to find such quality in this area and business category…read more They do great work and save us money in comparison to the dealer. More importantly, the work is good and I feel safe driving my car after they have repaired it. Nice and knowledgeable staff.

This is my father's go to shop for his car repairs, he always said reasonably priced, good work,…read moreand good staff. Now I can understand why after my recent experience pulling my father's car out of a parking space and having the rear bumper collide with a low profile metal railing. The bumper became loose and I immediately called Glenndale Auto on a Friday at noon. They let me bring the car in, secured the bumper back and removed some paint from a prior incidence with the side wall to the garage door while I waited! They said it was complimentary so we could continue to drive the car until the bumper could be scheduled for replacement. Extremely honest and went above and beyond to help a loyal customer. Exceptional customer service.