I've had no issues with Autobody Body Images before- In fact, they've provided great service and quality work twice. That was until the manager, Joe Pecoraro, gave me attitude one day on the second repair work done within a year when I arrived. Long story short: he didn't offer me the option to pay in cash until later on and when I arrived, I didn't have it and was told to "look it up" in regards to my bank locations for Navy Federal, to get the cash. I did and I found the nearest one an hour away. Joe mentioned the nearest one a few blocks away but I couldn't find it, so I proceeded to go to the distant one. Unfortunately, I couldn't find that location which may have been replaced by something else over time and never got updated on the internet. When I got back, Joe got visibly short with me and kept saying that "other people have lives too", especially when I asked if there were people working late that day, in order for me to get the cash. He kept saying that phrase and just being plain rude and aggressive like I was a little kid being put in her place. In the end, we agreed to "get it over with" and pay by my debit card. He wanted plain cash to avoid the transaction fee that came with it. Obviously from his poor attitude towards me with a visible lack of customer service in front of his employees, mainly for embarrassment purposes, Joe never wanted me back as a repeat customer. On that point, I can agree with him that I NEVER want to go back there again, even if it was the last body shop available on the face of the planet. Please don't confuse his poor attitude with the great work ethics of his employees- his employees, on the other hand, acted completely professional and kind the whole time Joe's tirades were going on. I was grateful for that because of the sympathy. Maybe, it's not the first time that Joe went off on a customer. In any event, I will never go back there. I lambasted the place to no end to a co-worker of mine who recommended the place in the beginning. Of course, now that I've been through this shoddy experience, I discover other body shops in my local area that are better, after the fact. In the end, great learning experience. Please, do not go here. If you do, beware of the crappy attitude from that manager- tirades get old.
Please Note: I had previously written a positive review for this shop- great work and nice, personable technicians. However, that manager was something else and not in a good way. It think it's safe to say that I WON'T be going back there EVER AGAIN. read more