I was really forcing myself to keep my cool over the weekend after this awful experience I've had with Marissa over a cake I ordered a month in advance, but wow she really upset me after she did not make my vision come true. One word to describe Marissa is unprofessional. When I called after seeing the wonderful reviews on yelp of over 5 stars, I knew she would be the right person to call. However the first conversation we had did not satisfy me, especially because she laughed in a snobby way when i told her my budget was from 50-60 because it was a rather small cake for only 8-10 people max. I decided to ignore her snobby laugh and gave it a chance because it is not easy to find someone who can make a cake with a cat on it without doing a sloppy job. After sending her a photo of the cat and the flavors that I wanted to choose, I thought we were all set . When I messaged her in the morning to confirm her address to pick up the cake, she kinda hinted it out that this cake was not even being done on time, because she said "the later you come the better it is". I decided to give her the benefit of the doubt because I know she has tons of orders on a weekly basis so she must of been bombarded.
Oh my god, when I arrived to her house [couldn't even find it in the first place, note to customers it is on a lower basement level], she comes outside to greet me with a look of shame telling me that she did not do the cat cake, she claims she didn't have time this week and that she is going to give me a cake with the same flavors and white trimming for no charge at all because she saw how mad I was and I guess she felt guilty.
After trying super hard not to explode because the cake was free of charge, I decided to let it go. You know what, I can't let it go because when I opened the cake she didn't even take two frickin seconds out of her day to write a happy birthday message for my friend. She made it so obvious that she put some cake together last minute or perhaps it was a leftover that she did not want, I was so embarrassed when the cake came out. The only reason I am going to give her two stars as opposed to one is because the cake itself tasted really good, it had the perfect amount of chocolate cream filling, nor was it too heavy or overwhelming, it was a rather light tasty cake that all the guests liked. Too bad the presentation was a joke.
If you want to take the risk of using Marissa I am sure she can do good work as listed in other reviews, but does she care about the interests of the customer , um NO. just wow. read more