So I am here now with my significant other. We came in to the restaurant around 6:30AM, and the waitress, (I believe her name was Karrie) completely ignored us. We tried three times to ask her where we should sit, and each time she proceeded to very blatantly ignore us! Finally, the waiter (Michael) must have noticed what was happening and kindly helped us find a seat immediately. Now at first, I just thought Karrie was just rude, and poorly qualified for the job, but after sitting for a few minutes I began to notice something. Each time an older white male entered the restaurant, Karrie greeted them with a warm (and very loud) welcome! She would say things like, "Good morning! Have a seat where ever you'd like!" Or "Good morning! How are you?!". After observing a bit longer, I noticed she only provided service (I.E. topping off drinks and bring tabs etc) to the same "genre" of customers (white males), and all of the minority customers were all serviced by Michael. Now, I don't know if it was the waitress' personal issue against people of color, OR if that is what management has instructed her to do, but either way, I will not support a business that allows blatant discrimination in any way shape or form. On a side note, if I were basing my review solely on the service we received from Michael, then 5 stars hands down! If my review were solely based on the service that we observed from Karrie, I would give this place negative stars if I could. If you are a person of color, please be aware of the blatant discrimination by the waitress or possibly management, and be sure to leave Micheal a good tip because he's excellent! read more

Anisa was an amazing server. I loved the service and her recommendations, I didn't feel like I was being sold:) read more

Burger Theory - Burgers Near Me - Phoenix, Arizona

Fast service and the firecracker shrimp is one of my favorites. Staffs are always friendly and helpful.

Decent but not with the price. For a $15 burger I expect a lot. This $15 burger is not justified. Service wasn't too good either.

The special firey burger was delicious with a little kick. The house salad with sesame ginger dressing was really good too. Lots of beers to choose from. The service from our server Mason was spectacular. read more

First time here! Great burgers! Sat at bar great customer service! My boyfriend works on property of hoilday in that's connected to this company ! I will return read more

Great food and excellent service! They have good happy hour specials and we enjoyed everything we ordered. Camilo and Matt at the bar took great care of us even though we ordered mostly food and only a couple beers. They were definitely items hustling, too...I never saw Camilo stand still! The burgers are legit! Definitely eating here again when I'm back in Arizona! read more

Their food is pretty good for the price, especially if you're looking for a delicious fancy burger & you dont want fast food. Cool place to watch a game at the bar & they have an outdoor patio. Its an awesome atmosphere. Nice place to hang out on the weekends with a few friends & grab a drink & burgers. read more

Food was ok, nothing to get super excited about. Fast food would have done the same, not to mention the kids menu is not very pleasing at all.. beer selection was better than the food if I ever went back I would only get beer and some chicken.. that's a big if too! read more

Came here for an event and have been back several times since. The burgers are mouth watering delicious. Definitely opt for the onion rings they are panko crusted. One day I will save enough room to try the key lime dessert. read more

They overcooked the burgers which was unfortunate. Service and atmosphere were good. Wings were good too.

One of my favorite restaurants to go to when I want something quick and delicious. They have one of the best turkey burgers I've ever had. That's what turned me on, and kept me coming to Burger theory. The chicken tenders are the best, crunchiest, Hottest you'll ever have. The waitresses are always super nice and smiling. The drinks are strong and I wouldn't have it any other way. One thing I'll say is that sometimes the service can be a tiny bit slow at the bar. But I'll take sometimes slow when the food, and the people are so great. read more

Monday night football and they promote their happy hour specials. We sat for 15 min before being acknowledged and once we were, we were told that their top 2 domestic drafts on special they were out of (bud light and Stella). When asked what they were offering in place of it they said they would not even offer bud light bottles at the happy hour price. Chose not to stay and eat. Very disappointing. Solutions: staff up for MNF and offer substitutions when you fail to provide what you advertise. Pretty lame experience. read more

Food was amazing, one of the best burgers I have had. The fries and onion rings very crispy and all around very happy!!

I am here out of town for work training and had a long day. Needed some food to take back to my room and I heard good things about here. I have to say they weren't kidding. They were a little busy but nothing crazy. All of the staff was very kind with a smile on their faces. I picked up my order at the bar and the bartender Camilo was so pleasant. He had taken my order over the phone and when they brought out my food he remember to get the extra condiment that I asked for. He used my name and didn't make me feel rushed for only having a to go order making the quick stay pleasant. Thank you and if I'm ever back in town I am definitely coming back. read more

Beer was cold and service was good. The wings tasted stale, like day old warmed up. Nice sports bar atmosphere. We didn't order dinner

Great service and they were open late. The burger was good nothing spectacular but they nailed exactly what I wanted.

Only went here since we were staying at the hotel and it was most conveniant. Place was decorated very nice. Modern. Menu was OK.. After all it is a buger place. I ordered the lone star burger for 12.00.. Its literally a regular hamburger on some cheap looking bread with a little slather of bland BBQ sauce. Ugh (Then again i do come from texas so i can be biast lol) the burger was also supposed to come with an onion ring but that was no where to be found. Everything that you wanted to be added was extra charge .. But i think $1 is crazy for 4 pieces of jalapeño is slighty over the top. All in all Paid 13.00 for a basic burger and fries. Skip it. read more

1st time here- Ben was personable, friendly, and attentive Great Burger! We will be back read more

It was good. I've been wanting to try this place out for a while. Disappointment. The service was great and the environment was very nice. But the food was so average. The build your own burger is cool but the flavor was bland. If I was here to drink and watch the game, 5 stars. But the food. 3. read more

Burger Theory - Farm fresh - Burgers Near Me - Phoenix, Arizona

Not very good. The place was clean and nice, the waitress was also very nice. The food, not so much. I asked for a well done burger and the one I got was semi-pink, I was on my lunch break so there was no time to complain. The bun was cheap so when you pickup your burger your fingers are literally going through the bun. The fries were terrible, completely over seasoned. The price was outrageous. 17.00 for a burger, fries, and a drink. No thanks. read more

I've had a lot of burgers around this fine country of ours, but this burger was a step above many many of burger places! I had a double beef patty medium rare on lettuce with blue cheese and bacon. The burger was done to perfection and the blue cheese was amazing and yes the lettuce was so fresh! You notice I haven't said anything about the bacon, that's because it wasn't on there, but that's alright because the burger they produced was so dang good it didn't need the bacon! Yeah I will be bringing more people here for sure!! Thanks you guys, take care and keep the grill warm ;) read more

I'm shocked that Burger Theory doesn't have a higher overall rating. I just had their classic burger with bacon, and was pretty blown away. Perfect beef, and the potato bun is key! Wonderful, and looking forward to going back! read more

Well, my original intention was to write this review from the public bathroom less than 2 miles from Burger Theory, but as I sat there trying, I realized that I was too busy concentrating on keeping my insides inside of me. The intestinal exorcism was like nothing I have experienced before. Decor - 4 stars. BT looks good inside and would fit in about 4 miles northwest of its current location easily. Service - 3 stars. Aaron did an average job. He was a little confused on the "Staff Pick" beer which seemed a little strange since the staff picked it. Pricing - 2 stars. Happy Hour draft is a good deal and is par for the area. 3 stars for that. They lose a star with their burger pricing which I will go into details on next Food Quality - 1 star due to the fact that negative stars aren't an option. We ordered the Firecracker Shrimp appetizer and the flavor wasn't horrible, but was served at a strange temperature. Burgers(should be great as it's in the name) were tricky. The flavor wasn't the worst we've had, but the color of the patties was off-putting to say the least. We ordered both burgers medium, which Aaron said would be slightly pink(as it should) but they were served grayish with no pink. I've had plenty of burgers in my life and I am pretty sure this is the first gray one I've seen. Fries were soft and warm - far from hot. Maybe were sitting around for a while. The flavor wasn't horrible though and were seasoned decently. Onion rings were probably the highlight of the dinner. Not sure if they were fried out of a bag or not, but were above average in taste. At the conclusion of our $71 dinner with tip, we made our way north. By the time we made it 1 mile to Thomas, I was desperately looking for a public restroom as I didn't want to ruin the seats of my truck and my clothes. BT has dethroned the champion of Intestinal Distress, Panda Express now and will be my go-to place any time I feel constipated. On a side note, I will be back for Happy Hour beers... I mean, who can say "No" to a $3 local craft beer? read more

I gave this place one star do to unprofessionalism, slow service, gnats, and food was not good at all and hot beer.

Slow service and food is OK. Been there for bfast and dinner to get the full experience. Happy hour drinks are good but everything is not worth going back in my opinion. read more

This restaurant is adjacent to the Holiday Inn & Suites North, on the ground level. Came here on two different occasions. The first time I came here was with my co-workers. The waiter seemed to forget the silverware, because when we received our orders, none of us had silverware, which was quite odd, and a bit cold--we had to get our own silverware from surrounding tables, and ask for the missing ones. In terms of the order, my co-worker and I both ordered the burgers with coleslaw, and the other ordering onion rings. Tasted well, and no complaints there. My other co-worker had a grilled chicken salad, and she seemed to enjoy her salad as well. My second occasion was when I ordered my meal to go. Ordered from the room first, and picked it up to go. Ordered a fish filet sandwich, and it was quite good! Although it definitely filled me up for the afternoon, I was glad I didn't get hungry throughout the day because I ended up having this one meal for the entire day, as I was super busy at work. Second experience was much better than the first, and they were quick with my order. Overall experience wasn't too bad, considering that this was literally one of the few places for a sit-down dining experience in the area. Overall grade: A- read more

The menu looked amazing and my husband and I were super excited to try this new place. After ordering waters to drink, and practically memorizing the menu while waiting for our server to come back, we walked out after attempting to get the attention of the two bartenders, the manager and two servers (maybe hosts?) hovering at the bar. Two stars for decor and concept, unfortunately I have no desire to go back and try the amazing looking menu. read more

One more food review coming right up! Out of convenience, I stopped by Burger Theory with a friend. One thing I did appreciate was the fact that they are open late(midnight on a week night). The place is well lit and there is a large bar in the center with booths and tables spread around the place. Parking was convenient as it is part of the hotel next door. Now for the food. Subpar at best. My friend got a burger and fries and I went for the chicken flatbread. Now for a small Flatbread that wasn't that appetizing,it was surprisingly $9. My friend stated that his burger was okay but there was really nothing to rave about. All in all, Burger Theory will not be making my top 15 in places for Burger and brew. read more

A place to get burgers that will disappoint no one but probably not rise to be anyone's favorite. A nice joint to grab a bite if you're hungry enough to need to eat right now. read more

I go by this place all the time and today I had opportunity to try them out. Mediocre is all I can say about their food. I would have done better getting my burger and fries at a fast food joint. I expect a whole lot better in a sit down burger bar/restaurant - especially with a title like theirs. Most of their stuff is smothered in bacon and they skimp on the dressings and condiments. With all the beer you would think they would make their own beer-battered onion rings. Nope! Poorly prepared food and cheap ingredients. They do have a nice selection of specialty beers, though. They should change their name to Beer Theory. Then maybe they would learn how to make a true american burger. My server was a nice, attentive young man (Francisco). Because of him I give this place two stars Instead of one. I do not recommend this place for burgers. read more

Awesome atmosphere, great service and excellent food and beer! 100% family friendly as well!

Burger was not bad but the service was. I had issues with the food and it took 10 minutes to get someone to help me. Not worth the price or the aggravation. read more

Wanted to try this place cause I saw chef on TV... But was not overall impressed. The prices are too high for what you're getting. They only cook one way so no medium rare- & not very juicy. Was happy to see they offered lettuce wrap but really it only added moisture to dry patty. The onion rings were good but I'm not sure worth a repeat visit. read more

Worst experience me and my friends have ever had waited over 20 minutes for a drink and over 45 minutes for our food we only are allowed to have an hour lunch at work and we spoke to the manager she said only five more minutes they brought our bill but not our food 10 minutes later we were very frustrated by this we will never eat there again and we do not recommend this to our friends please stay away read more

The only reason I'm giving this place a 2 was the wait staff was very friendly and the place looked cool. Other than that I wouldn't come back here. The center of the burger was nuclear warm vs its exterior. The patty was bland and seemed like the pre cooked then microwaved the patty. The KGB Sauce must've been in stake out mode cause I couldn't taste it. That could also be from the burn tongue from the nuclear core patty. read more

Great service, great burger, shared a meal with an extra side and added toppings on the burger and total was $32. A little pricey but good.

I think I'm giving a lot here with 3 stars. The service is that of fast food (very poor) however the manager did throw in a desert for free due to the fact that my drink order never came. The hostesses had to bring me my drink! The food is definitely better than other burger places such as Red Robin. Btw as I write this the table next to me is complaining that they've been waiting a long time for the check. read more

Meh. Meh. Meh. Came in to eat on a slow Sunday. Plenty of staff. Ordered drinks and appetizers. Received and ate 8 wings before water, let alone alcohol showed up. Mind you, it's slow as ever. Finally received drinks and put in our order. This place only does one thing, burgers. I was asked THREE times how I wanted my burger prepared. We settled on medium, requested mayo on the side and the waitress was on her way. Food arrived, burger was well done and the bun showed OBVIOUS signs that mayo was scraped off after the cook realized his mistake of not putting it on the side. Acceptable at Wendys but not at a $15 burger joint. First and last visit. read more

Prices are solid and spot on. Alcoholic beverages are well priced. Food is decent and good. It's just in an awkward location to be honest. A nice resto in the middle of a non developing neighborhood. read more