My car key fob seemed to have a stuck button or something as my alarm kept going off. I had a new…read morekey fob through a mobile service just a few years ago because of the same issue. I wondered if the quality of the key fobs the mobile services used were just cheap so I wanted to go to a physical store. I called a few companies but they all just seemed to be dispatchers for mobile independent contractors. Seattle Locksmith seemed to have a physical location so I called them, the man was perfectly nice but said they only do mobile right now and as he's busy he's be subcontracting it out. The quotes I'd gotten from other places were $160. This guy showed up in about 45mins but struggled to get the new fob to work so it took quite a while. He then charged me $250!! Daylight robbery! But the work was already done so I was screwed. My recommendation is really do your research and AVOID THIS COMPANY LIKE THE PLAGUE!

BUYER BEWARE!! Short…read moreversion - Types of services available and fees for those services were inconsistent between dispatcher and technician. Technician was agitated on arrival. Do not recommend. Long version - My partner and I needed rekeying services and installation of an electronic key system that we purchased. We called around to several businesses, most of which could only provide one of the two services. We settled on this one because they claimed to be able to provide what we needed at a competitive rate and had next day availability. The dispatcher scheduled us for 3 pm the next day. A little over an hour before the appointment, my partner and I each received 3 calls back-to-back. I was on a work call and my partner was driving. Once I was off the call, I gave a call back, no more than 10 minutes after their initial call. No answer. I try again and again, no answer. We call the dispatcher, who says that they are unable to make it that day. We brushed it off. Fine. Life happens. The next day, my partner planned to be at home and ready for phone calls. I had an appointment, but they called me while I was on the road. Not wanting to miss our opportunity again, I pick up. I confirm with the technician that he's able to provide the services that we discussed with the dispatcher. He says fine and agrees to be at our home at the new scheduled time. I was still out when upon the technician's arrival, but my partner described the interaction as horribly unpleasant. He said that the technician's greeting was to huffily ask if someone needed a locksmith. When I arrived, he had the same attitude. People can have bad days, so fine, as long as he can do what we needed. Unfortunately, I noticed that he was removing our locks. I asked him about this, since we had asked for rekeying services and he claimed that rekeying was not possible. I explained that we specifically wanted someone to help us rekey these locks, so if he couldn't do it, we'll have to get someone else to do it. He started to get more agitated, speaking in a threatening manner. At that point, we were defeated and just wanted to get this guy out of our house as soon as possible. I told him that we would pay him for the service charge (honestly, we had every intention of paying the guy for coming out anyway), but he will need to put our locks back on. He made a 180 with his demeanor and suddenly was very patient with a calm tone, so different from his arrival and behavior throughout. So he wasn't just having a "bad day" as we had suspected. And the cherry on top - his service charge was not only well above the amount that the dispatcher quoted us, but also higher than any of the quotes we received from other locksmiths. Unless you want to work with a business tries to provide you with a service that you don't need and uses intimidation to get your money, I highly, HIGHLY recommend looking elsewhere.

We had our facility outfitted with an old madrigal security camera system with coax wires. After…read moregetting few estimates from installers, we could not believe how much savings SeattleDVR Inc. did to upgrade our system to 4K cameras. We chose to have 16 of 8 megapixel cameras. Peter was fantastic. He is trustworthy and responsive. He came out the same day and gave us 2 options, one that uses the coax wires as a network line that saved us tens of thousand dollars of cabling and wires, and another estimate from their installer that includes new Cat6e wires. The estimates are both almost half price than the quotes we got from 3 other big companies. After asking from the neighboring facilities, we found out they've done a lot of this old warehouses and have the knowledge, expertise and highly recommended. They planned out the location of each camera and relocate some to have a face recognizable images even wearing hats, or hood and read license plates as they come and go to our driveway. They took a lot of care to make sure the wire runs were perfectly, hidden and on conduit for outdoor cameras. There are zero wires visible. They far exceeded my expectations. The camera system is really nice, very crisp, clear video and the installation is perfect by the third party installer. The interface is so self-explanatory and easy to use.

Awesome job. I moved to a new home and had them put my cameras up. In my place. I also added a…read morering camera. Thank again Seattle DVR.

The Washington Alarm staff are always friendly and responsive on my security questions and needs…read more I trust them with our property as well as our family.

I've had a malfunctioning alarm which Washington Alarm has been unable to fix, yet they keep…read morebilling for service calls to try and fix the same problem. I've written to their service manager sfoster@washingtonalarm.com with NO RESPONSE. Be weary of this company. By the way, I've been with them for 3 decades. Time to go elsewhere.

Adding two more stars but there's a quick story behind the change. I again called the offshore call…read morecenter--who admitted they had no way to transfer me to a supervisor "in the States" so I asked for corporate headquarters phone number. Of course I was given the wrong number which was also the wrong state. A quick search gave me the actual corporate headquarters office in Florida. Called the phone and got myself in the right queue. The call was answered by lady in help center support--customer relations. What does it say about any U.S. based company that they only way to get real customer service IS TO CALL THE US-BASED CUSTOMER RELATIONS DEPARTMENT? A very sad commentary on how low these companies place quality customer service below profits. But the lady did expedite the return of the long lost install tech who finished the job the following week. And thanks to her I got a call from an extremely friendly and helpful tech support guy named Anthony who walked me through the basic features and use of our new security system even though we were over an hour on the phone. Anthony requested that I fill out the survey on him which I'd get after our phone call. Still waiting, Anthony. I mentioned the missing survey to customer relations lady and got no response. But she did make two follow up calls to verify that both tech support and the equipment install had been done. That was nice. So if you're reading this review, Anthony, I'd give ADT five stars if all its customer service staff provided your high caliber of service and were all worked out of offices located onshore.

Still a one star .... Have to add I was forced to pay $54…read morefor extra months service or it would be sent to collections...my service had been turned off and I was promised by their accounting that my acct was closed ... nope ... ended up paying just to get rid of them ... worst run company ever!! Run don't walk away from this farce of a company

Called Jacobson's for a problem with my front door latch. They sent out a subcontractor without…read moreinforming me that it wasn't actually their technician. The experience was awful (see review for capital locksmith). Despite the awful experience, Jacobson was prompt to respond to my complaint and was quick to resolve it. I would make sure that you are getting Jacobson and not a subcontractor.

I appreciate the owner reaching out and getting me taken care of. He was very promptread more

Pacific Fire and Security is a company that won't cut corners. The techs are thorough and they…read moretruly care about getting the job done right. If you want a company who will actually make sure you're in compliance with regulations and up to code, you won't be disappointed! They are also willing to go out of their way to make such each customer is completely satisfied which shows that they actually care about their customers. Thanks for being such a great company Pacific Fire and Security!

An employee of this company has been parking their work vehicle in front of our house and left a…read morehuge chemical mess all over that the city had to come and try to clean up. After speaking with this company about our concerns about them leaving there chemical waste like that their response was less than concerned for any of the situation and expressed we take matters up with our neighbor who is the one they say works for them. I do NOT recommend this company due to their negligent practices and lack of concern for community and the environment.

I was pulled aside for having dollar coins in my pocket at the Mariners game 2 days ago! I was…read moreshaken down in front of everyone for no reason! They laughed it off while I was being totally humiliated before the baseball game started which ruined my whole experience! I was so excited to see the Mariners and I paid the full price for the tickets which were realllllllly expensive! I wish they would make it up to me.!?

I had the lovely time dealing with a person that it was so unprofessional at my work place "…read moreAirplane company " I explained to this person that I did not do what he said. He calls his supervisor. The supervisor came out and comes over to talk to me. The original person comes over to us and gets into an argument with the supervisor. She tells him to go back to his car.....He goes back to his car and then he moves back to my passenger side window and starts to inspect the inside my vehicle. I then ask the supervisor what he is doing. She goes over to him and tells him again to move back to his car again. I have to say this was so crazy to watch! They give these people badges and no training. I just wonder how many other people have watched this company do business like this for security.