Our condominium HOA had new wifi keypads and matching ADA lever handles installed on all the units…read morein the building, including ours. They left the new keys under the old hardware in a box on our kitchen counter. Not realizing that's where the keys were, we threw out the box with the old hardware, and the keys went with it. The HOA which bought the new hardware and hired the installer was no help. The building management company which orchestrated the installation was no help. The locksmith that installed all of the units' new hardware was worse than no help, wanting such a high fee to rekey the locks that we considered buying an entirely new keypad and handle and attempting to replace it all ourselves. The problem with that plan was that we had recently sold the unit and the new owner was taking possession in 10 days. We needed a professional to get this done. Sadly, the locksmith we used when we bought the condo back in 2012 had moved to the other side of Puget Sound. After considering our options, we contacted Element Locksmith online and within two minutes received a call back. We explained the problem and were told that a technician would call us to set up an appointment. Within five minutes Emanuel called us. He quoted an extremely reasonable charge for a visit and if he couldn't rekey the locks that's all we'd pay. We were able to set up a time to meet at the condo. Emanuel was there as promised and he was able to rekey both locks at a price far below the quote of the installing locksmith. Emanuel was professional and prompt and very kind. Our lost key problem was solved without extraordinary expense. Such a relief! I highly recommend Element Locksmith. Note: I called what I thought was an Aurora Avenue location but they are actually completely mobile now.

Very fast to arrive post my initial call and really friendly ! Fixed the lock in no time :) Would…read moreabsolutely call again !

This was the fastest locksmith service I've used. I texted Epic at midnight for a couple of smart…read morelock installations, confirmed a price, ordered the locks over Amazon for same day shipping, and the very next day at 10am, the technician showed up. Installed both locks in under an hour and was done and dusted with no issues. The staff who came (I think Filippe?) was very crisp and technical. No unnecessary chit chats, no over selling, and quoted a very reasonable price which I didnot even bother negotiating. Overall, I'd love to hire these folks for some more projects in the future.

I called Epic Locksmith to come and replace the lock on the mailbox of a new house I had just moved…read moreinto. Armen got to us in less than an hour, replaces the lock on just 10 minutes, and we were all good to go. Super friendly, super fast, and high quality work!

My daughter locked herself out of her bedroom we tried everything to get it open. Decided to call…read morefor help. Assam showed up the manager and got the door open. It was a Schlage so it took a bit to get open. We are very happy for the service. Only drawback at this interaction was no face mask. Other than that a quick visit and we can get back to life.

He was super quick and responded to my call really fast. I would use again! Thank youread more

Robel is the only person to have do anything key or lock related. Period. He is quick to respond to…read moreany inquiries, kind, thoughtful, thorough, punctual, and well priced for his services. An unfortunate series of events led to us needing to secure the house and rekey it as quickly as possible. Emerald City to the rescue! In less than 24 hours we had a reply, a quote, and an accomplished appointment. We got 10 locks done and a number of spares cut in less than an hour and for an amazingly competitive price. It was also dumping rain and that didn't slow him down one second. While I hope to not need his services again for some time, if we need something done, I'm calling him.

So first time I got locked out I called Robel. Second time I got locked out I called someone else…read more That was a mistake. I should have called Robel. He got me in quickly (and quietly to respect my neighbors) and the process was super easy. Second guy had to drill through my lock and replace the lock completely and he claimed he had 20 years of experience. AND he charged me more... Call Robel. He is 100% a pro

Was there after I was locked out of house within 20 minutes. Very fast and efficient. Reasonable…read morecost.

Eric was fantastic to work with! Prompt, great communication, efficient and great pricing! replaced…read moreour front door lock with ease. definitely would work with again - highly recommend!

I needed to have a lost Subaru key fob replaced. I had such a good experience with Kyle, Cindy,…read more-and with Kevin, who worked on my car and the new fob. They were honest and kind, and I appreciated their clear explanations. Thanks again!!

I visited to get a new car key made for a decent price after the dealership gave me an insane…read morenumber. It took less than 10 minutes to get a new key made and everyone in the shop was very nice. There is a 4% transaction fee on all debit/credit transactions. Overall: I left a happy customer and would recommend!

Very quick response and a quick turnaround to get what it was needed taking care of! Very personal…read moreand responsive on our needs! Highly recommend this business! Very professional!

I requested service to unlock a deadbolt in the home which became accidentally locked from the…read moreinside. The deadbolt is an older model and had several coats of paint on it from previous owners. I was never given an estimate upon arrival of the locksmith - only the final value at the very end which was extremely high. In addition the locksmith seemed unfamiliar with this particular task and was not interested in hearing any additional information I attempted to offer. Once he was able to get the door open he also declined removing the remains of the deadbolt (which ended up getting completely drilled through) although this would have been relatively easy for him. Additionally he had a can of WD40 which was somehow punctured and sprayed everywhere inside of my house until we took the can and put it in a trash bag and ran outside of the house. Overall I would not recommend this service.

Communicative, on time, professional, and efficient. I would highly recommend this business!read more

Chen was incredibly responsive and saved the day for me. He quoted a flat fee that beat out other…read morelocksmiths who had several different charges that were too much to keep up with. Chen was in and out of my house within 7 minutes and had a locked door in house open in no time. You truly pay for the knowledge and expertise of someone and this is the case with Chen. I would highly recommend him!