Steven was amazing! He came on time and went out of his way to improve the issue with our door that caused the smart lock to get stuck in the first place. He was super nice and patient while coming up with a solution. His suggestion turned an unfortunate situation into a win for us! read more

Craig is the real deal! Came and installed my smart lock super fast. Then when I realized we had forgotten the door sensor he returned at no cost to add that on. Friendly and smart and professional, as were the people on the phone I spoke to. Also a better rate than some of the other places we called with very transparent pricing. Highly rec! read more

I'll recommend these great guys to everyone! They opened my safe in 30min. They will make house calls too. The customer service was exceptional-just all around good guys! Parking was easy too. read more

Fixed my lock on the spot! Super friendly, helpful, and generous! Will look forward to next visit and would recommend them to my clients!

Came in to get a key copied, got a lecture about what they wouldn't do for me instead. Poor value, if extra charges are the first topic you're in bad shape read more

Location Moved! 1712 S. Jackson St. The old location is still listed here on Yelp. I drove up here from South Seattle, finally found a parking spot only to see that they have moved. read more

Bergman's Lock & Key - 9/17/22 NEW LOCATION!!! - Keys & Locksmiths Near Me - Seattle, Washington

I own a commercial properties in north Seattle and have been using Bergman's Lock & Key since 2020, my most recent service request was in 7/2024. In my experience with them, they have consistently shown first rate customer service, reliability and honesty with very competitive pricing. One in a million! read more

Reliable helpful and efficient! Also parking wasn't too bad for city parking! They close at 5:29pm for some weird reason too lol They good I reccomend read more

Solved my problem quickly. I don't know how to judge the price ($100/hr), but they have much-needed expertise, various tools, and a vehicle to get to different locations and those things cost money. read more

My 87 year old mother had some locks rekeyed by Bergman's (8 months ago) after a tenant moved out. We renovated that area but never got a new tenant so had no reason to open the door with the key from the outside. Recently, while sorting through her keys, I found the NEW ones didn't open the lock! Stunned, I called Bergman's. I knew my mother had had this done but knowing Bergman's past work, didn't even think of checking it. When I told them the situation, they said NOTHING about a service call or charge and I assumed they would rectify THEIR mistake. The service guy had to take the lock apart and clean it (he was there about 5 minutes) and when I showed surprise that he was charging me $128, he said, "Well, we don't work for free." I called the office after he left and the man I talked to was rude, arguing that WE must have done something to the lock and that they were not responsible. "It's been 8 months! You really think a warranty lasts 8 months?" He was incredulous and demeaning. Needless to say, we won't be using Bergman's again even though they were an old Hill staple and we never went anywhere else. We've been using them since they were on the 15th. It seems like false economy to alienate long term, loyal customers who have roots in the community. And certainly every service person we've encountered from Astound to electricians have been kind to my 87 year old mother sometimes not even charging her for services. We won't be recommending them either. read more

These folks were responsive, communicated clearly, and rekeyed our old house in a timely efficient manner for a reasonable cost. What I wanted, when I wanted: 5 stars. read more

I called to have a number of locks re-keyed - with a master key architecture for several properties. These guys came out within a couple of days - were on time - professional - and completed the work as expected. No surprises or hidden fees - exactly as expected. Great service, great attitude, knowledgeable employees. You'd be hard pressed to have a better locksmith experience in Seattle. read more

I stopped to quickly get a copy of a key made that did not say "Do not duplicate" so I could get it to my house sitter before I was going out of town the next day. The guy in the front put a mask on as I walked in, was polite, looked at it and said I had to get permission from the building manager. I was stressed that it couldn't be done (I've never run into this before without it saying DND) and politely asked if there was anything they could do. The guy in the back then repeatedly what the guy said and then snidely added "good luck getting a hold of anyone now" as it was just after 5. His rudeness was so unnecessary. If they weren't the only ones who could make the key, I would not go back. read more

Fast key duplication, friendly staff, and super affordable prices! Located in convenient walking distance of the Capitol Hill hustle and bustle. read more

Oh my. Got an estimate drawn up on Bergman's letterhead by our broker to rekey a new home that she sold to us. She recommended Bergman because she's worked with them for years. The estimate was written seven days ago and stated it would be honored for 30 days. I just called to schedule the rekeying and inquire about smart locks. The woman who answered on the phone treated me like I was a martian. "I have no idea what you're asking?" "I don't know what estimate you're talking about." I offered to email a photo of the estimate and she was utterly uninterested. Combative, rude customer service. Something you'd expect from the DMV in a sit-com. Brutal. read more

Speedy, affordable, great customer service. You can have keys duplicated in a fraction of the time it would take at a kiosk. Less expensive than a kiosk and the keys work every time. I also recently stopped in to get a skeleton key replacement for an antique display case. They sent me home with a beautiful skeleton key and the whole process took about 5 minutes. read more

We broke a key in our lock. The fine folks at Bergman worked hard to pry it out without asking for a thing! I ended up buying an awesome key with a skull/axe print on it to replace the key that broke in the lock. My fiancé is jelly. read more

Bergman's Lock & Key - Our newly fixed lock insides. My two awesome new keys. - Keys & Locksmiths Near Me - Seattle, Washington

I have always had good luck at Bergman's, with the employees being polite and efficient. Last week I went in to have some keys that they'd recently made but that didn't work replaced. The green-haired woman who waited on me said that the problem was not with the keys but with the lock, which was probably altered with age. I pointed out that the lock had been installed by them less than a month ago. Throughout this interaction she was incredibly rude. In fact, I have never been treated so poorly by any sales clerk in my life! read more

Super helpful, they took the time to teach me about various types of door locks and latches and doorknobs, and helped me find a good solution for my outdoor gate that would last in the rain and not be too expensive. They really knew their stuff and took the time to really help me. read more

I had the original keys for my Scion ST but they were falling apart and I knew I'd better get replacements sooner than later. I went to the Toyota/Scion dealer who wanted $300 for EACH key (and I wanted to replace both, $600!) even though I had the original keys with transponder chip. Finding a online DIY tutorial, I ordered 2 keys ($4.95 each) from DX Deal Extreme in china... http://dx.com/p/toyota-camry-4-button-remote-casing-16374 (took about two weeks for the uncut keys to arrive) I transferred the immobilizer chip and the remote module from my old keys to the new ones, then had Bergman's cut the keys for me. Cutting the key took just a few minutes. They cut the first one and let me go out and test it before cutting the second. They were really personable and did a great job. I haven't tested my second key but the 1st one cut works perfectly! read more

I've been doing business with Bergman's for years, they're the best in town. You know, making a copy of a key isn't rocket science. The machine does the work. If you're getting a "bad copy" it's probably because you're trying to copy a copy. Imagine it like XEROXing; each time you copy the quality degrades until finally you can't read it. Only with locks, the fine print is 1/1000th of an inch. Bad copies are unavoidable, but Bergman's does the best anyone can. Dylan's review reflects this reality. read more

We weren't in an emergency situation but wanted to get our place rekeyed. From the time I made the call to the time I had keys in my hand was 90 minutes. The customer service on the phone was very helpful. He explained what was going to happen and what I needed to know. The person who came out was friendly and knew his stuff. He was done in under 10 minutes. Perfection! Wished I had made the call months ago. read more

I locked myself out of my house and called Bergman's. Not only was the gentleman that came out on site Andrew very polite and professional he went above and beyond to try to help me get into my home. Unfortunately my landlord has a super high security door so it was not able to be picked. I was offered an alternate solution but it would have cause a need for a replacement of the customer lock. I opted to wait till my landlord could come out on site. Although I was not able to get in at the time, Andrew was very courteous and let me use his cell phone to make several calls for an alternate place to wait. Hopefully I do not lock myself out again but if I do I will be calling Bergams for sure. The customer service alone is worth it. Thank you again Andrew for being kind and super helpful. read more

Decent service, poor reasoning for not selling an item. They were probably doing it to save themselves from whatever. Just going to replace the lock and take our business somewhere elsewhere. read more

I can't say enough good things about these gentlemen and ladies. All of them are so great at what they do. But in a particular case it was Lonnie and Craig who helped out. One morning a salon in a building I manage was broken into.After calling the police the the owner made a call to a 'local locksmith' Anderson Lock aka 24/7 Locksmith. Whom we later discovered was running the bait and switch scam: Quoting one price and then charging another. The price he was quoting was over 3 times the cost of the cost for the same repair ($870 vs $250) from Bergmans, our LOCAL locksmith. The guy from Anderson reluctantly removed his replacement parts, the threat of calling the Police to expose a scam goes along way. Bergman's came and saved the day with a quick and reasonably priced repair. There is value in doing business with someone you've know for over a decade who's always done right. read more

We tried to get keys made for our office and went to a couple hardware/grocery stores, but the quality wasn't good. We finally went to Bergman's and they made us a perfect set of keys. The guys there are helpful and friendly. read more

Amazingly helpful, friendly people that ended up saving the day for me. I'd lost my car keys and first went to Broadway locksmith up the street (as I heard they were the best) to get a new key made from the manufacturer key code for my car. I wasn't impressed with Broadway's customer service (the only full sentences I really got out of the guy were the reasons the key was probably not going to work and couldn't be guaranteed). Lo and behold, the key did not work. I thought I'd give one more locksmith a go before getting all of the lock cylinders in my car replaced. I came into Bergman's, and told the guy there my situation. He was friendly, listened to my whole story, and I could tell was really trying to help me figure it out. When he saw the key was labeled "Broadway," he said the following about their competitor: "These guys do great keys. I'd be surprised if they didn't get it right." But, he agreed it was worth a shot before doing the expensive lock replacement. Well, the key I had made at Bergman's *DID* work! Perfectly! I'm just as happy about finally getting my car situation resolved cheaply as I am about how friendly and helpful they were at Bergman's. I know where I'll be going back to get duplicates. read more

Locked myself out of apartment advised to call a locksmith. Stuck on a Saturday evening I found them and they were great! Quick response, friendly service, fair pricing,...you saved me. read more

One of the oldest and most professional locksmiths in Seattle. Convenient and well priced. Very knowledgable. Excellent resource for all things locksmithing. read more

Excellent and prompt service. I needed new keys for bike rack and they were able to that fast and at a great rate.

They came to my house 20 min after I called and fixed my front door in about 15 min. They were super friendly, professional, and experienced. They were affordable and put quality customer service above all else. Thank you!! read more

Bergman's is absolutely the best out there. They're incredibly responsive, professional, and the do what they say they will do. I've worked with Bergman's more than 10 times in the last few years as the HOA president of our condo building, and they never disappoint. I highly recommend their services. read more

I called Bergman's after my kyrptonite u lock failed while it was locked to my bike and the bike racks in my apartment building garage. Aaron was very nice and explained how he was going to try to fix the lock before we went straight to cutting it off, which would save me some money. Unfortunately the lock had failed and he had to cut it off. He was right on time and very friendly. $90 for the whole thing but Kryptonite reimbursed me so I didn't mind the price. read more

I will never return to use them. I have used Bergman's for years as needed. Today I was trying to get a key duplicated as I have many times before. Lonnie - who was quite proud of the fact that he is in charge- very curtly and rudely informed me that he couldn't duplicate it for me due to company policy. I understand policies and am a fan of abiding by policy. However, I very politely went on to explain to him that I had done this many times over and so while that might be policy, assuredly, there are several of his employees who have violated that policy in the past. Lonnie became rude and dismissive. And that is just not right or called for. I get that you have a policy. And I'm not even upset about you keeping it. What I am upset by is being rudely dismissed. And I will never return and encourage others to avoid being treated rudely as well. read more

I'm an apartment manager, and I use Bergman's for all my keys and locks. The property management company I work for has an account with them, and being a large account, perhaps I receive better customer service than a regular drop in costumer, but they have always been first rate. They always recognize and remember me whenever I call or go in, and have ever since my second visit. If I have an emergency lock situation, they squeeze me into their schedule, and even when they are busy, they almost always get the work done quicker than their latest estimate. read more

This place is amazing! Twice this year my car door key has snapped off in the middle leaving half stuck in the lock and me with a broken key. (Yes, I have an ancient and decrepit car, but that is another story.) Both times I have come to Bergman's without an appointment and found quick and friendly help to get the key out and to make replacements of the key. The two different locksmiths who have helped me have been unfailingly helpful and friendly. Seemed knowledgeable about other issues too (I have a tendency to eavesdrop when waiting.) And, it doesn't cost a fortune. Incredibly reasonable service fee and charge for making extra keys. I am so glad they are in the neighborhood. I recommend them without reservation. read more

What AMAZING customer service! Today I had some keys copied there; and, unfortunately, they did not fit. As I tried to get it to work; the new key broke off in the lock! I walked into their office; (very upset), and they IMMEDIATELY took care of it...they called out their mobile locksmith; took ownership of the problem and fixed it. All of the staff I talked to could not be nicer! What a breath of fresh air! Thanks guys! read more

It's a comfortable business to be in. The folks who work there are very attentive and friendly enough. I don't have any particular story to tell, but I've been using them for years and have been very pleased. read more

I highly recommend Bergman's. They have installed multiple kinds of locks on our house throughout the years and have always been extremely helpful and professional, no matter what we needed. I have remained impressed after every house visit, and wouldn't hesitate to use them again. read more

These guys are great. I got some keys copied and it was fast, cheap, and friendly . . . the trifecta!