Ricky does a great job! He remembers from treatment to treatment what my previous issues were and always asks if I have been having any problems. He does a thorough inspection of the entire exterior of my home and lets me know if there is anything that needs to be addressed, such as filling in any possible entry points with foam etc. He is a very nice guy who is good at what he does. read more

Thank you Logan Colley. My little tiny ants have moved on. We have used Bulwark for 15 years and couldn't be happier.

I've used Bulwark for several years and have always been satisfied with their service. 30 days after a regular scheduling treatment... a swarm of bugs took up residence in my backyard. The conga lines leading into my house were easily discovered by my twin 1 year old daughters. I called Bulwark and they scheduled Efraen Garcia to come out the same day (3+ stars). Efraen was courteous and professional considering I just increased his workload on a moments notice (4+ stars). Also, he didn't charge me for extra visit . . . YAHTZEE! (5+ stars). Thank you Bulwark and thank you Efraen. read more

We've been doing business with Bulwark for the last 3 years and always very pleased. All of their tech professionals have been so friendly and efficient. Tim N. treated our home for a few carpenter ants coming inside to the utility room. He was very informative and very professional at his job. I highly recommend Bulwark Exterminating to get the job done of keeping pests away and out of your home. read more

I was referred by a family member to use Bulwark for my exterminating needs, and I could not be happier with the service we have received. A courtesy call has always been made to make sure the scheduled time works for us and we have always been treated extremely nice with everyone we have spoken to. Efraen Garcia is our service technician and he is an absolute delight. He explains what will be done that day and makes sure to ask if there are or have been any problems with pests. He is friendly, on-time and an example of what we want in a service technician. I have recommended Bulwark to others and will continue to do so! read more

I live in the Marble Falls area and was looking for a company to handle our spider problem. After calling several companies with 2-3 month wait times, I found Jeremy Liscum's contact information. He immediately came out and provided us with a quote which was very reasonable. Jeremy is extremely knowledgeable in the field and was happy to answer all the questions we had. I was surprised to see that they also cleaned up the spider webs... BONUS! I'm now on a monthly plan and we are so excited to finally be spider free! Thank you Bulwark and Jeremy! read more

The technician, Sammy Arocha, was a pleasure to work with. He was pleasant and thorough and did a really good job of answering my questions. I like the printout that Bulwark provides that tells what products were used and at what sites - have not ever had that kind of information provided and it is a nice touch. Bulwark's service was much better than that of the last company I used and I will be using them again. read more

Cody Woods is friendly and professional and gets the job done. Cody and the staff at Bulwark are very responsive. When we had a strange infestation of mystery bugs in our laundry room, Cody responded right away and even followed up 2 days later to see if they were gone. Great service every visit! read more

First vist today from Caleb Rabun. Friendly and informative tech who explained who, what, when, were and why.

I have had Bulwark Exterminating since November. The first representative, Omar that came out was very attentive and took his time, and as a result the service worked almost flawlessly with us not seeing many of the spiders and other bugs that we had been seeing. Since then, every technician that has come out has been in and out in between a range of 1-5 minutes and I have been seeing very high spider activity as a result. I have called to set up repeat treatments multiple times and when they do come out(They have been known to completely miss appointments without calling, leading me to have to reschedule for a week later) they just can't seem to be bothered to actually address my problems. The man that just left my apartment sprayed a few corners for my spider problem and was out of my house in under 60 seconds. Also, his customer service and people skills lead much to be desired. I will be setting up more treatments as I'm certain I will still have the same problem, and if it continues I'll be forced to stop payment against these people and switch to another pest control company. In short, this could be a 5 star company if all of their workers took their job seriously instead of trying to make a quick buck, and acting inconvenienced having to come out multiple time. I have seen the spray work, but only when the technician took his time and took care into where and how much he was spraying. For a bit of perspective, Omar the first gentleman to come out dragged a hose through our house and completely sprayed the back balcony, front yard, and took his time indoors. Since then, every single time has been a terrible experience. I'd stick away from this company. Also, pay attention to the message here that states a lot of reviews originate from the same IP address, the very high rating leads me to believe a lot of the reviews are fake. Had I seen that before I researched this company, I may have taken my business elsewhere. I'd leave 0 stars if I could. Beware of this company. read more

My family has been using Jeremy Liscum at Bulwark Exterminating for years now! He has been great since Day 1! Thank you Jeremy and Bulwark for keeping our properties as bug free as possible! read more

Cody Woods always does a great job! He shows up on time, asks if we are having any issues, and is personable and courteous. Great job, Cody!

We've been using Bulwark since a Groupon appeared two years ago. They come every other month--and I have seen only THREE bugs in my house in two years! I think that's amazing! Tim O is very thorough and a real gentleman! I TOTALLY RECOMMEND BULWARK! read more

We have been using Bulwark for several years with great success. They are always there when they say they will be and our tech, Jonathan, is wonderful. Polite, efficient and always checks to see if we need anything extra. We have been extremely happy with Bulwark. read more

Timothy Nyenjeri is super friendly and always does a great job. Happy with Bulwark!

Best Tech Ever! John Mendez was absolutely phenomenal and truly does treat every home as if it was his own. We highly recommend John Mendez and Bulwark for all of your extermination needs. Great service, great staff and great results. read more

Sooo glad to have Steve N. as my technician again! Besides being very nice, Steve is very professional and accomodating. I have been using Bulwark for several years now and appreciate their customer service, their willingness to reschedule treatment times, and to always come back and retreat problem areas between scheduled treatments at no extra cost. Great company. read more

Excellent service as always. Travis F. is professional and helpful. Thorough job. If any pests reappear they come right back.

Omar came by my house today for my initial home treatment (summertime causes bugs to invade homes in Central Texas, that's all there is to it). He professional, courteous and efficient. Thanks for the pleasant experience read more

We are long-time Bulwark customers and highly recommend them. They are reliable and timely in keeping their appointments and will come as often as needed, without any additional charge. Our technician, Ray, is always friendly, thorough and helpful. read more

John and Dan serviced my home this week. They were punctual, professional and very kind. I will continue to use Bulwark because they have great employees and customer service. read more

Devin Hearne with Bulwark did a fabulous job, was very polite and thorough. ,Fabulous pest control.

Joshua was outstanding - great service as always - thorough and extremely polite. Bulwark is the best.

Our Tech Tyler M was here today. Asked for an extra service....no problem. Great company and great Tech. Scorpions all gone!!

I have a new home that has a field behind it so there have been various types of creepy critters (especially spiders) moving in for the past few months. I also experienced the best timed cold call ever since my daughter and I were discussing taking care of the problem when the doorbell rang. I have made only the first payment and have had to ask them to retreat twice and they have been prompt and friendly. With this heat, we are still seeing too many spiders. I am writing this review to compliment Sean on his prompt and friendly service. He was actually on a call down the street when I arrived home. I had been meaning to call for a re-treatment and upon seeing his truck, called the office. They didn't show his location and suggested that I just go down and ask if he had time to drop by. So I did. When he completed his job there he came by and did an inside and outside re-treatment at no cost. I was impressed that Bulwark would do something like this. Most places would have just said to make an appointment for another time. My compliments really go to Sean who in 105 degree heat never missed a beat or looked disappointed to have to add one more home to his schedule. He was friendly and thorough. My next scheduled paid treatment will be in September and I won't hesitate to continue using Bulwark. They really do mean that they guarantee their work and will retreat when needed! I recommend this company. The only reason I didn't give them the 5th star is that I am not sure if the child and pet friendly chemicals are the reason we needed retreating or if we just have had an onslaught of critters due to the field and the weather. Hopefully, after the next full treatment in September we will not have a need for the in-between visits. read more

Tim Oggier came by first thing this morning and did a great job on our home. He was extremely friendly and I'm very happy with the service!

I have been with this company for a long time. Within the past 2 years I have not been happy with my service. The last time, they were a no show, time before that they didn't finish the job. I haven't been service by them since January, it is now May and they have the nerve to call me yesterday at the end of the day to say they were coming out today. Mother Day Weekend, I don't work that way. I am a business owner myself, and that is not how you run a business. I should of been call at the beginning of the week so I could of planned my schedule around their appointment. They definitely are not consistent! I will find another pest control company that will honor me as a longtime valuable customer. read more

I have been using Bulwark for many years. They are professional, knowledgeable, friendly, and responsive. Travis F does a great job on my home. I recommend them without hesitation. read more

Loved our technician Daniel. He was thorough with his application and very professional..

Travis F. was very helpful when he came out to spray for pests. I had just stained my deck which wasn't drying and he was helpful with information as to why it wasn't drying...too much humidity. Bulwark has always given us great service. read more

I used these guys and had a horrible experience. They didn't show up for multiple appointments and then they had the nerve to be extremely rude over the phone. There are so many local companies that care. STAY AWAY !!!! read more

Treatments did not work. When i reported the problem we had with pests in the home to the tech he showed no interest in doing an interior inspection or doing a repeat interior treatment. He instead sprayed the exterior foundation which took less then 5 minutes for the $80 treatment. The worst part was watching him walk around the yard with the long hose from the truck used to spray, he dragged the hose across the landscaping and flower beds, and knocked over some flowers, knocked over and broke one of our landscape lights, and was off to his next destructive house visit. It takes very little effort to make sure your hose does not drag across landscaping and cause damage, very disrespectful! I reported it to the local branch and requested to cancel the service which they did with no apology. read more

Bulwark was fine until I had a recurring problem which they are suppose to get under control when you're on their contract, as I was. As someone else mentioned the call center never made the grade. They would never make the follow-up appts. and the techs would show up to just do the usual contracted outside treatment, until i was home one day when one of them showed up. The techs were usually great. One techs even tried to call to make my follow-up appt. for me before he left, without luck. He finally told her to call me back when she figured it out and she never did. One of the managers even told me he would personally treat my house for my next follow-up appt. at a specific time and credit my acct. He did neither. i don't even remember now how many times i raced home to meet them and they wouldn't show up. When i would check-in with the call center they would have me scheduled for some off time that i never agreed to, like up to 7:00 in the evening. So i finally gave up. read more

Matt Hart is the best! He is very good at communicating what he was going to do, communicating when he would arrive, and overall had a really great attitude. read more

Caleb went above and beyond his duties on WED 19 AUG 15! Just moved here and noticed some mysterious critters inside kitchen, wasps nests outside, and dead ones inside, and were told by house appraiser that there was evidence mice activity in the attic. Great 1st impression of Caleb! Warm smile and immediately began taking his shoes off. I showed him the stove where many bugs were seen, but i was not strong enough to move the it, so Caleb moved it out prompltly. I apologized for not having out and ready, but he was courteous and assured me it wasn't a problem. He then went up into the attic to find evidence od mice. He went into great detail to assure me that he saw no evidence of such. We, then, went outside to look for wasp activity, and, again, Caleb answered all of my questions and concerns. Finally, he did in/outside treatment, and was on his way close to 8 p.m., when my girls come in the house screeming about a scorpion! We ran to front door to get Caleb, and he jumped out (poor young man--think he was having a snack at end of his day) and found the scorpion and squashed it dead. Happy to say that Caleb the pest control man is a hero at our house!!! We are confident all company employees will be heroes like Caleb! read more

Thank you James Lightsey for excellent customer service. He is the first technician that when above and beyond, even as far as to clean cob webs completely away. I really appreciate someone who takes pride in their work. read more

One of the first times ever I've had to give 1 star to a traditionally reputed 4-5 star organization. Looks like I must have had the wrong folks working with me and on my house. Very dissatisfied with the amount of spiders after 9 months of service. When I called to cancel I ended up with a babbling monkey who wouldn't answer my questions and made excuses for an organization simply not doing their job. They have only one to do and they simply aren't doing it well at all. When I asked for concessions to maintain my business, she offered half off. Why in the world would anyone pay half for 100% of absolute crap. Prove you can do your job and then I'll consider paying for your service. Absolutely pathetic. Strongly discourage their services. read more

We've had Bulwark for a while but are cancelling the account. Here's why ... + they do show up once a month and spray around the foundation - they never seem to notice any pests; we always have to tell them about wasps nests, fire ants, etc etc in order to get anything done. We have had wasp nests on multiple very obvious areas around the deck and house in plain view for many months, and have not been home when they came, so nothing was done. - when we asked them to deal with mice and small rodents in the attic, their service guy told us to go hire someone else and that they do not do that; we don't want to hire multiple pest companies. - they never answer their phone these days; we have been trying for some time to get them on the phone to discuss the above and pay their bill, but we always seem to get voicemail. They used to be much better about answering the phone, so something has changed their in the past 12 months or so. If you want a firm to send someone around to spray around your exterior once a month without regard to evidence of pests, don't need them to handle rodents, and don't mind not being able to get them on the phone, then I guess they are fine. We prefer a more responsive outfit. read more

Inconsiderate, Dishonest, & Poorly Managed I first setup service with Bulwark after they came recommended by a friend. For our first appointment, I was told the technician would come between 6-8 on a Tuesday. At 3 on that same Tuesday, Anthony (the technician) called and said he was scheduled to come to my house at 4, but was running ahead of schedule and asked if he could come at 3:30 instead. I told him he was supposed to be scheduled from 6-8, and he said not according to his schedule. I left work early to accommodate him. Anthony sprayed my home, and for the most part the treatment worked, but a few weeks later we noticed we still had pests. I called to setup another appointment. The rep set the tech to come to our house between 5:30-8:30 on 9/8/17. The day before the tech was supposed to arrive, he called to say he wouldn't make it to our place on Friday and asked to reschedule for Saturday. By that time we had already made tentative plans for Saturday, but we wanted the pest problem addressed. We agreed to have him come to our house from 1-4 on Saturday. At 4:06 that day, the tech still had not arrived. I called the office to inquire. The rep I spoke to said that we weren't even on the schedule for that day. I explained how we were rescheduled based on the technician's request. She said the last tech had already gone home, but she could reschedule for Tuesday from 5-8. We rescheduled for Tuesday, but due to the oversight on their end, my husband called on Monday to voice his concerns. He spoke to a manager who was willing to give us half off our next service charge for the inconvenience. On Tuesday 9/12/17, Anthony called me and said he was scheduled to come at 4, but he was once again running early and asked if he could come at 3 instead. I told him I don't get off until 5 and he was scheduled to come to our house between 5-8 that evening. He said he wasn't sure what was going on with the scheduling because he was supposed to be at our place at 4. After hanging up, I called the office. I spoke to a rep named Jill. She confirmed we were on the schedule from 5-8. I told her Anthony called me and said he was on the schedule for 4, but was asking to come at 3 instead. She put me on hold to call Anthony. After being on hold, she picks back up to tell me that Anthony had an emergency and he will no longer be able to make it to our place. She offered to reschedule. I told her he never said anything about an emergency when he was speaking to me. He simply said he was scheduled for 4 and he didn't know anything about ever being scheduled from 5-8. Therefore I knew she was lying to me. I knew there was no emergency, but Bulwark was willing to lie to me to try and get out of the fact they messed up again. I told her I would need to call back and speak to a manager. I called back later and spoke to a supervisor named Tyler. He understood my frustration and apologized. He said they could reschedule for Thursday from 5-8. At 7:45 that Thursday evening when the tech had yet to show, my husband called again. The rep he spoke to put him on hold. A scheduler picked up the phone to let my husband know that apparently our tech had suffered an accident and would not be able to arrive. He requested to reschedule. We've had two no-shows and one cancellation. Both no-shows required us to contact the company as they did not proactively reach out to us that the tech would not be arriving. We've been so mistreated by the company's actions. The no-shows and cancellations prove that we are not worth their time. I would never recommend Bulwark to anyone. read more

After my rant about customer service, I received a call from Ben. He told me they were aware of the billing problem and were working to fix it. I'm upgrading my rating based on that call and will look forward to seeing things improve! read more