The whole experience took forever from start to finish. We had to wait an insane amount of time just to place the order, then waited forever again for the food, and after that even the check took ages to arrive. It honestly looked like there was only one poor waitress running around the entire restaurant trying to handle every table by herself. The food was also very disappointing. Everything tasted low quality, barely warm, and definitely not worth the wait. I understand being understaffed, but if service is this slow and the food is this bad, something is seriously wrong with management here. Probably one of the worst Buffalo Wild Wings experiences I've had. read more

Food: Great. Service: Great. Ambiance: Great. The macaroni with bacon burger was fire. The side of cheese knots were fire. read more

Buffalo Wild Wings - Cheese filled knots - American Near Me - Dulles, Virginia

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Been here a couple of times with colleagues and just don't feel like coming back. The service is incredibly slow. We've been when there is a hostess and when there isn't, and still we end up seating ourselves and struggling to flag down staff when there's hardly any other customers. Oof. Ordering has been the worst. They really need to let us order on our app because most of us have it, we want to use our deal, but does the server ask for it or know how to apply them? Not really. Does the server know the alcohol menu well? also not really. Does the server ensure everyone in our party has had a chance to order drinks or food before delivering other people's orders? also not really. So many young servers seem bothered by us being customers and escape or hide away from us when all we want to do is order drinks, food, and spend money. It shouldn't be this hard. There are other establishments in the area with food deals and the game playing. Would rather go elsewhere. read more

Buffalo Wild Wings - wings - American Near Me - Dulles, Virginia

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I came here a few months ago and it wasn't a great experience. The lack of service and the food was just okay. But I decided to give it another shot. Thinking they were having an off day. It happens, right? So I placed an order online and when i went to pick up, I walked in and there were 3 workers standing in the front. Just talking....I looked at them and nothing. They just continued talking pretending they don't see me. So I grabbed my food and walked out. Finally got home and tried the food. Got 40 wings - boneless & bone-in. 8 different flavors. Plus potatoes wedges, fries, fried pickles & tater tots. Food -- not good. Wings were dry (both boneless & bone-in), flavors weren't that great and just not good. We threw more than half away. All of the sides weren't good either. It's like they dumped someone else's leftovers into a box and put it in our to-go box. It shouldn't haven't been that cold. And flavorless. Customer service -- nonexistent. Awful. Really wish I didn't tip them. Overall rating -- absolutely ZERO stars. This place is trash. The service and the food. You shouldn't make people pay for this type of service. read more

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It's your typical BWWs. That's good and bad. I've noticed the consistency at BWWs in general differs from store to store and even in the same store depending on who your server is. This BWWs is no different. I usually go to BWWs for the wings. After all it is in their name. On this particular night I decided to try a burger. I was surprised, it was actually pretty good. BWWs has a low attendance unless it is a UFC fight night. One of the best things about a BWWs is the availability of almost any sporting event on TV. The only thing is it'll usually take a good 30 minutes to get the TV changed, so ask for it about a hour before what you want is on. Pros: If you get the right server on the right day the service will be quick, accurate, and the food will taste good. Because of the bad reviews and inconsistency at BWWs unless it's a UFC fight night there will be less crowd so you'll get seated and served quicker. Cons: Inconsistency. Prices are higher than they should be for the quantity and quality of food/drinks. read more

Buffalo Wild Wings - Bacon Smashed Hatch Chile Burger - American Near Me - Dulles, Virginia

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Came here on a weekend to watch foodball and get wings. I got 15 wings split across medium, maple chipotle, and garlic parm. Overall the Wings were ok, nothing too fancy or crazy flavor wise. Food came out quick but the issue was the waitress was terrible. Super slow on getting to our table and took quite long to get drinks and the check. Food(50%): 5.5 Staff/service(25%): 3.0 Value(25%): 5.0 Overall: 4.8/10 read more

Buffalo Wild Wings - American Near Me - Dulles, Virginia

It's Buffalo Wild Wings so you should know what you're getting. The wings are never going to blow your mind but it's typically a solid enough option to curb a craving for wings. My fiancée will get a craving for wings every so often and we'll stop by. I personally love the Caribbean jerk, mango habanero, wild, lemon pepper and more. I would say that Caribbean jerk has been a go to since I was 10 or 11. The Buffalo tots were pretty good as a starter. The fried pickles are always a great choice. The beer selection is vast and sure to have something to your taste. The service here is quite different from what it used to be. No longer are servers necessarily taking your order. They encourage you to use the QR code to order and the staff bring it out when it's ready. Feels really lifeless in my opinion. One of the biggest reasons for visiting a sit down restaurant is the service. The servers can still take your order, but it's not the norm anymore. The ambiance is sports bar. If you're a sports fan, they're sure to have all the games on. Whether it's NFL, NBA, MLS, MLB, UFC, or something else, you can likely find it here. There's also trivia that you can play while you eat and earn free rewards. read more

Buffalo Wild Wings - Carribbean jerk and lemon pepper wings - American Near Me - Dulles, Virginia

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It's been several years since we've been to this BWW. Unfortunately, it's gone downhill. We arrived around 11:30am/11:45am (not long after they opened for the day) and the place was visibly dirty. We passed up 2 tables before finally sitting down because the first 2 had dried food and sauce on them. The restaurant wasn't busy so they had time to make improvements, but didn't. Most everyone I saw was sitting around on their phone. Our server was very nice and we were her only table. I felt kind of bad for her. The food was fine, but I started to question the cleanliness of the kitchen after seeing the unclean conditions in the dining area. I couldn't finish my meal after thinking about it. Overall, it was a fairly disappointing experience. read more

It took over an hour just to get our food on a Tuesday night at 8:30 pm. We didn't get our food until 9:40 and we had to ask them to check on our food. The service was very slow and the place wasn't that busy. The ambiance is casual. The living room apparently closes at 8:30 pm so everyone is forced to sit at the bar area. Overall, not a great experience here but the food came out fairly warm (not hot). They at least added enough sauce to the chicken wings. read more

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The food was good, but the service was atrocious. I come to this location with a big group once a month. There seemed to be one server for the entire bar area, and the server was doubling as a bartender. The restaurant knows this group comes in and should have staffed more servers for that afternoon and evening period. What was worse was when you needed to get fries (one-starleft off the plate), utensils, or more beer or water. It took about 20 minutes to get their attention. That isn't prompt service and, in reality, it isn't the waitstaff's fault, it is management not realizing that more waitstaff was needed for a large group coming in. The food that I had was good enough to save the review from being a one star review. Again, service needs to improve, and management needs to staff at least two additional servers in the bar area for the night the group comes in. Do better! read more

Terrible service, didn't see server for over 20 mins, once we had out food we only saw her once before asking the check and once we asked for the check it took her another 20 to get a Togo box and check. Bathroom was dirty and lock doesn't work in the stall read more

It is my third and final time ever coming to this location. I am not picky and I don't expect that much from a chain restaurant but waiting over an hour when the dining room only has 15 people is absurd. This was my first time ever leaving a restaurant before ordering food. It's not like this was the first time it took forever either. Every single time, without doubt, this location's service takes forever. 3rd time is a charm. I will not ever come back. In the past year, the food here is inconsistent and the customer service is so so bad read more

STAY AWAY FROM THIS NASTY PLACE Last night I took my 12-year-old son to the restaurant located at 21980 Colorado Drive, Dulles, VA 20166. We waited 15 minutes to be seated because the hostess was busy clearing tables and no one else was available to seat guests. When she finally came, she attempted to seat us right next to a large, loud group of high school students. I politely asked to be moved elsewhere; she said nothing for almost a minute, then reluctantly seated us a few tables away. It took another 20 minutes for our server to arrive, and when he did, he had a visibly hostile attitude. My son ordered his meal (I wasn't hungry and didn't eat), and that was the extent of our interaction. The check totaled $23.82. Given the poor service and rude behavior from both the hostess and server, I left a $1.18 tip, making the total $25.00 exactly, which I wrote clearly on the signed receipt. I normally would have left nothing. This morning I noticed a pending charge on my card for $28.58, an unauthorized increase of $3.58. Altering a customer's tip after they leave is not only terrible customer service, it is credit-card fraud and theft. I have photos of both receipts and will be disputing the extra $3.58 with my bank immediately. I will also be leaving this review everywhere possible so others are aware. Between the long waits, rude staff, and now outright stealing from customers, this place is unacceptable. Avoid it. read more

Food is fantastic. Service is a bit slow, especially when it is crowded and you order AYCE. They are likely understaffed. We went on a random Tuesday, service was fantastic, we got our food in less than 15 mins. Another time we went there and there was a game, food took longer and one of the orders was bonless instead of bone-in so we had to wait, but they fixed it really quickly. read more

Walked in stood for 7 minutes before anyone came to seat us and she first name on order to pick up. No we are dining in sat us at table only one other table occupied sat 5 minutes waitress said be back waited another 10 minutes nothing so we left. They were not busy like I said one other table of customers it is 1:45 in the afternoon. read more

I didn't go to Buffalo wild wings for years because the service was so bad at the one that I lived near in Urbana,Md, which had since closed. Last week I decided to give it a try now that I'm living in Sterling and there's one nearby. Went for lunch on a weekday and there was hardly anybody in there and my food still took 40 minutes. The guy sitting next to me got his food in 10 minutes. Mine was just wings. The bartender said they were just discounting my meal because it took so long and they took off like $1.80, lol. Also, I accidentally knocked my beer over. It was a draft beer and she asked if I wanted another one and I said yes. She charged me for it. I used to be in restaurant management and this is just silly. Everything about this visit was wrong. read more

I had a coupon for Uber eats which was so good that I couldn't pass it up, and decided to use it on some veggie burgers and fries. It had been a few years since I ate here and was curious to see if the veggie burger was as good as I remembered it. It might have been the delivery rather than eating in restaurant but the food was meh at best. I reheated everything as it came... not warm, but not cold... and it was ok. The fries were also not impressive, even re-crisped. read more

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Sometimes, businesses just give up on customer service and Buffalo Wild Wings is one clear example of that. When you are a chicken wings restaurant, your whole business models centers around sports events, and the Super Bowl is like your Christmas day, your Black Friday event. If you are not prepared to serve your customers that day, you have no right to be in business or accept orders from customers. So here's what happened to me and why I am being so generous with a one-star rating: I placed my order through their website at 3 PM on Super bowl day, with a request for the wings to be delivered at 7 PM. At 6:49 PM I get a text message indicating my ordered will be delivered at 7 PM. Great! 7:20 PM. Nothing. I check the status and the driver is on the way to the restaurant. 7:40 PM. Nothing. I call the restaurant and they have a hard time even finding my order. I wait 15 minutes on the phone and they hang up. 7:50 PM (order is now almost one hour late) I call back and I am finally able to talk to the manager, only to learn that they are so backed up that my order is not even processed yet! I explain that I got a text message with the confirmation and the manager says to me that "just because you get a text message, there is no guarantee you will get your order by then". After more than one hour of lost time I cancel my order and request a refund. Will I ever order from them again? Impossible. You are a chicken wing restaurant and you cannot deliver on Super Bowl day and keep your customers informed and happy? Please closed your doors. You have no business staying in business. Let other more capable restaurants pick up the slack. We ended up ordering from Popeyes and McDonalds and got both of our orders within 30 minutes. That's how a business should operate. read more

Buffalo Wild Wings - American Near Me - Dulles, Virginia

Went there for dinner. The staff were sitting down on the benches and didn't immediately get up to seat me. When I did get seated. I ordered the 10 wings, fries, and a drink. After 20 mins, my wings came out and there were only 6. On top of that, I still didn't get my drink until I asked after I got my food. I might have understood to an extent if they were busy, but I was one of 3 tables at 5:30pm. There were 3x as many staff as there were customers. read more

Buffalo wild wings is one of the best places to go on a Sunday to watch football. They have NFL Sunday ticket so you will be able to watch any game on Sunday. They have plenty of TVs so you can catch all the games. The food has definitely gone down in quality since last time I have been. The vibes and good time you will have will make up for it. read more

Bellied up to the bar for dinner like I do often when traveling. Beer options ended up being limited because my first 4 selections were all blown, so I finally ended up grabbing an overpriced bottle. The hot barbecue boneless wings, however, were on point and perfect. The bartender was nice enough, but definitely on the slow side, driven mostly by side conversations with co-workers and not because of a heavy workload. In general, not great but not bad, which is true of many Buffalo Wild Wings franchises. read more

Ate here for lunch alone around 115pm. Everything is clean inside and out. Very slow and limited staff. Only bar side of restaurant is open with Hightower tables, which is fine. I only see the one waitress. There is a QR code stuck in the middle of the table to order off the app. I attempted to do this but the app said they were put of ranch dip and made me start over and I chose no extra dip and the app said they were out of this as well? I could not advance within the app and told the waitress who just verbally took my order the old fashioned way...lol. she is very polite and apologized. Atmosphere is casual and comfortable. Food arrived in decent time and was hot. Everything tasted good. I would return read more

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ASHBURN, VA 01/16/20 LUNCH +The customer service was great, during lunch rush hour. Not a lot of people in the restaurant though. +The Nashville Hot Chicken sandwich was okay. +The potato wedges are bomb diggity. +Loyalty rewards program. -The food is a bit salty. -The sauce was "Nashville Hot" and not the chicken itself. B-dubs is a once in a blue moon lunch spot for me. Keepin' it real. Peace. read more

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Good wings but not enough sauce one the wings. And some where over cooked. But they are in my top 10

Unethical business practice. We ordered 15 wings drum only. When we got it home we had about 25 very VERY small and EXTREMELY overcooked wings. I called the manager and he said that sometimes they dont get their regular wings from the distributor and they are much smaller but they give you more. This is not acceptable. Then I asked why are they so over cooked? He told me that they are cooked on a timer same as if they were the bigger wings so since they are smaller they over cook. This is crazy. I got my money back from this false advertising unethical business. read more

Buffalo Wild Wings - a hand holding a piece of meat - American Near Me - Dulles, Virginia

This is a horrible chain as it is. But this particular location is hell on earth. The only place more miserable than a Chuck E. Cheese. The staff is incompetent, disinterested, &/or checked out of life. They cannot get a to go order right to save their lives. Ask them to add. They will fail. You can be the only customers in the dining room, often you are, & your food will come out late & cold. They take a whole smoke break while you're waiting on them to check back on your table. Consistently. For years. The app may be the worst written app in human history. It steals points. The checkin doesn't work. The captcha seems to be designed to torture the user. Good luck getting back in if you forget your password. Zero stars would be too many. Embrace the suck if that's your thing. It's a no from me. read more

Food and customer service!!! Waited almost 30 minutes for wings, boneless wings and a burger. Only 5 tables in the whole restaurant. Food came out and was cold. Asked to have food remade and then realized I wasn't super confident in their ability to do this correctly. I asked to speak to a manager. When she came out, she was super rude and never apologized. She comped the food and then tried to charge me for the one beer and two sodas. I was like "Really?" She was like "You ordered 'em, you drank 'em." I told her I also ordered food but, couldn't eat that! She threw her arms up and said she was going go get her GM. She came back alone and said "My GM is back there cooking burgers. He's not coming out. He said you have to pay for the beer but, we can take care of the sodas." I thanked her (sarcastically) and left. I'm also in the restaurant business and understand it's hard to find quality staff these days... it's also super easy to lose guests when your customer service is so bismal. read more

Our waitress was actually good!!! It's the kitchen and the bar that need to get it together!!!!! I've had bad service, but NEVER BAD WINGS at a B-Dubs!!! First, mine came out with dry w/o sauce and then they came out over sauced!!! I've never seen brown Mango Habanero wings and my family were regulars at the Virginia Beach location (NO COMPLAINTS). Hence, this is my regular order and I know what it should look and taste like. Good food and service never faltered even in California (way on the other side of the country)!!! You guys NEED to get general managers in these stores more often. In NY, I even had a similar experience, but the food never faltered!!! Shameful, but I'm done B-Dubs. Oh by the way, my daughter ordered a chocolate cake blender and it was watered down. Also, had to return that for a Sierra Mist. read more

Buffalo Wild Wings - Mango habanero (left) "creamy" buffalo (right) NEVER had wings look like this NOT here or anywhere - American Near Me - Dulles, Virginia

The worst bdubs I've ever been to they always mess up the order I ordered right in there face and still get it sooo wrong terrible why isn't this place shut down.if I could give 0 I would terrible terrible terrible. Stop giving them business read more

This is not the best BWW to have a meal. Staff is not professional so the service is bad. They really act like why are you here! Food is okay. I'd suggest go to a different location. read more

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The ONLY reason we are here is because it the only wing place open. I walked in and waited to be seated. Three groups walked by be and were seated. We finally seated ourselves. Our waiter was very nice, but overworked. The wings were undercooked. The sauce was nothing special. Normally our family of 5 goes anywhere else but here because of the stupid No Guns sign on the front door. No reason to stop here. Go across the street to the Wing Factory for some real wings and real service. read more

Buffalo Wild Wings - American Near Me - Dulles, Virginia

Every single time I order carry out or delivery my order is wrong. this time it was cold, barely put together and still wrong. i asked for no tomatoes and obviously the people making it don't care. read more

Buffalo Wild Wings - American Near Me - Dulles, Virginia

The staff here are working their butts off. There are very few employees here AND it's freezing inside so patrons have on sweatshirts and hoodies. People keep going to the restrooms to get warm which seems to be the only place where the heat is working. I can't imagine the ppl who run this place are sitting at home in the cold eating cold food. Take better care of your employees and they will take care of your patrons. read more

My first time at Buffalo Wild Wings and we really enjoyed ourselves. I like that this place is laid back. Cool place to meet up with friends for some wings and fun conversation. Our server was super sweet and attentive. We enjoyed our appetizer and wings. The price wasn't bad for the generous portions. Overall, I'm glad I got a chance to visit. read more

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Went for lunch at 1:30 on the weekend and the restaurant side of the restaurant was closed with only the bar and high top bar tables available. read more

Garbage operation. Came at noon with seven other people, no one else in the place, and was told we couldn't be seated because they only had one server working and they "weren't allowed" to have so many people with only one server. Really?! Nothing to do with our skin color, religion, or one of us wearing a US Navy jacket?! As far as I'm concerned this place can shrivel up and die. read more

We ordered chicken wings last night they forgot both of our sides. We called them to try to let them know they forgot part of our order and the person answering the phone was rude she said there's nothing that could be done by now, asked to talk to the manager she said the manager is too busy, we asked to talk to the manager anyways she put us on hold and then hung up. Tried to call back the phone doesn't work now. Terrible customer service. Also, the chicken n wings that we ordered the sauce was spilled all over the bag. Never coming back here again. read more

Carpet was dirty, floor was sticky in some areas. Girlfriend had a chicken sandwich, about 1:30 in the morning she ended up with vomiting and diarrhea throughout the night. Sick all the following day. Chicken sandwich was all she had to eat. Ordered three meals, they couldn't bring them out all at once it was like one every 5 to 10 minutes. read more

We had a blast. Service was good, food was good, people were very nice. The only thing about BWW is the wings are cooked plain and sauce is added after. I understand this formula from a logistics point of view, but it does make the wings less savory than other wing places. But, they make up for it with really good entrees and other menu items. Still like this place and will definitely be back. To all the haters - keep hatin' - and go somewhere else so I can enjoy my BWW with the good people. read more

Food tasted great but my review reflects the employees' work ethics. All of the employees were chillin with their eyes glued to their phones They could have wiped down the sticky tables or otherwise work to make the place better. The bill came with an obligatory minimum 17% suggested tip. Are you kidding me? I feel sorry for small business owners. read more