Had a key get stuck in a door. Called Ballard Lock & Key around noon and they had one of their…read morepeople come out by 2:30. Got the key removed easily.. said it was cracked plus the lock itself was in dire need of lubricant. Did that and we now have a working lock again! Service wasn't cheap, but it was done quickly and well, and that's what counts. Would have been good to know of the substantial discount if paying in cash, but I will keep that in mind for next time.

Ballard Lock & Key is amazing! I had to get a key copied and it was done extremely fast and at an…read moreaffordable price. The key works great with no issues at all. Highly recommend! The shop is located inside with H&R Block and Department of licensing. There is free 30 min parking and paid parking right outside, be sure to pay otherwise you'll get a ticket pretty quickly.

Josh was super helpful with a rekey of a lock cylinder. His shop is small and he is very polite…read more Great value for the work. They are closed an hour for lunch and plan to give him an hour for most rekey tasks but he's well priced and professional. Thanks Josh and Pacific Key!

I needed someone to come out and help replace an older front door handleset that had a metal piece…read moreinside break off. I received exceptional customer service and advice. They were patient and took their time with me, never belittling me for what I didn't know and needed additional explanation for. I would go out of my way to use them again.

Best in the business ! They have been wonderful to me for 45…read moreyears of owning Singer Galleries Queen Anne hill antique store and making keys I For everything.

They've always been very helpful and friendly. A real neighborhood treasure. Hope they stay in…read morebusiness as long as the neighborhood around..

I have been clearing blackberries and brush in my yard. It is a large property & somehow I lost my…read morekeys while working on it. I needed to get some backup copies made for my front door key. Home Depot, Lowe's, Ace Hardware - all 3 said they don't carry the blanks and cannot make the keys. So, I decided I needed to try a specialty locksmith. I took the key to Bulgar ( In Lake City area of Seattle, WA) and found out it was a high security lock/ key combo seldom used on houses - they were able to research the marks on the back and locate and special order the key blanks once I provided my personal ID. All the while they were very polite and explained it would take a few days. This was OK. I was still able to get in and out as I had 1 key - just wanted to order an extra for back up. Next Issue: I needed to replace the lock on my mailbox - I had removed the lock to bring in and match it for a replacement . I'd already been to Lowe's, Home Depot and ACE looking for the replacement. To no avail - they do not carry the right type of locks. Bulgar actually did have them in stock. Again - they are better quality locks than those carried at the local hardware stores. What a relief to finally find it after so many trips to so many stores! I could not look up the keys & mailbox lock and Key online because it had no names or numbers on it to identify it from - the pros at Bulgar even had difficulty finding it and determining exactly what it was - it is about 25 yrs old. They eventually solved my problem however. The cost to replace the mailbox lock at Bulgar is $6.95 if I install it myself which can be done with a small set of pliers and a small wrench. Versus ordering a replacement thru the USPS which requires 2 trips to the Post Office ( 65 miles to and back from my house ) and 2 trips - one to order it and one to pick up the keys once they replace it. It does not require a locksmith - your postman can do it or you can do it yourself. This is just a money maker for the USPS. People lose their keys every now and then. No matter how careful they are. It just happens. But the Bulgar guys helped me to configure a custom set up to. hook the keys to my belt or handbag so I wouldn't accidentally lose them again. This is the same set up they were using personally and it is not made up and sold pre-packaged anywhere. I now have 2 sets of them and I feel much more confident of being able to keep track of my keys while attending to multiple complex tasks. The workers at Bulgar the day I went in were very polite, knowledgeable and helpful and went out of their way to help me and save me money. They were looking for the most effective & economical solutions to my complex lock and Key problems! The situation was getting stressful for me with so many failed attempts to locate the right Locks and Keys! They did their best to put an end to my stress. They explained everything to me really well. They were very professional. I truly appreciate the level of good service I was given. It was just the kind of old fashioned service everyone would like to receive when faced with a problem like this. Helpful, problem solving and good natured and reasonably priced. A+ Service! When I left the store they even called me to follow up on the order and be sure they had ordered the correct number of extra keys I wanted. All in all - I am impressed and happy with their service . I will receive my newly ordered keys in a few days. And I will return to update my review.

Came in here about a couple of month ago to have a couple of keys made for work. It's not the…read morenormal keys you can cut at a kiosk so I thought I would give these guys a try. I gave my keys to the young man behind the counter. He looked at them for a few seconds and told me "these are security keys with these codes and I'm unable to duplicate these and you will need to contact the manufacturer." Keep in mind, The keys had a few numbers and letters on them but it DID NOT say "DO NOT DUPLICATE" I went back to work and contacted the manufacturer and asked about the keys and the numbers/letters on them. They told me those are just the model number of the keys so they can special order them. ‍‍‍ So I guess the young man behind the counter didn't want to do the extra work and told me he couldn't copy them or he just didn't want to help me. Either way, I won't be returning or recommending them.

Changing out locks ourselves on a new house, but some locks didn't fit due to multiple issues…read more We called him instead of cutting into the door and the door frame ourselves because we didn't want to screw it up, the door looked so nice. Fast response. Efficient work. Happy to explain if you ask questions. Has a cool jig to enlarge holes and he is deft with a chisel to get everything into the right shape. Compared his quote to another locksmith and his was a little better. I like his blog posts too.

Bjorn went the extra mile! I contacted the company in an…read moreemergency situation for a tenant. I was attempting to have someone come within 2 hours. Bjorn apologized he was unable to assist that quickly. Extraordinary service. Instead of hanging-up the phone, he said let me text you individuals who might be able to help that quickly. Who does THAT these days. Bjorn!He sees the big picture of what excellent customer service is. You can bet I will contact him the next time I need a Locksmith and refer business whenever there is an opportunity. Andy of "Advantage Mobile" was able to solve my stressful situation. He was fantastic. He clearly was not new to the business. Very experienced and fast. He came within the hour and resolved my situation within 35 minutes! On a personal note, both Bjorn and Andy were very kind and genuinely cared about my frustrating situation. This kind of encounter is very rare. I love to do business with people who are not only experienced but caring. Rare these days."Making a quick buck" seems to be the primary motivation of many companies. I'm glad I got acquainted with two very special people.

We had a complicated lock and door situation that most locksmiths would probably not touch without…read moreseeing it in person first. I called our local hardware store for a recommendation, and they referred Ravenna Locksmith along with another well-known local company. I was not terribly impressed with work that other company had done for me nearly twenty-five years ago at a different residence, so I did a bit of research on Ravenna Locksmith instead. What a pleasant surprise. Our front door is a specialty, older model that requires parts no longer available in the United States, which immediately puts this job outside the comfort zone of many providers. From the start, Ravenna Locksmith stood out for their willingness to engage with the problem rather than find reasons to avoid it. Howard asked for photos in advance, reviewed them carefully, and was able to diagnose most of the issue before ever stepping on site. That alone saved time, stress, and unnecessary guesswork. Even more impressive, he sourced appropriate solutions and got us scheduled within three days, which felt remarkably fast given the complexity and the fact that replacement parts are no longer standard or readily available. When Howard arrived, he confirmed everything he had already identified from the photos and explained the situation clearly and calmly. His depth of knowledge was obvious, not just with modern hardware, but with older and specialty systems that many locksmiths no longer deal with. He was friendly, patient, and genuinely pleasant to work with, which makes a real difference when you are dealing with a frustrating home repair. Just as important, the pricing was very fair and transparent. There were no surprises, no upselling, and no attempt to oversimplify or exaggerate the work required. We felt we were paying for real expertise and honest labor. Ravenna Locksmith, and Howard in particular, are exactly the kind of local professionals you hope to find but rarely do. We would not hesitate to call them again and highly recommend them, especially if you have a nonstandard or challenging lock situation. As a brief side note, I did call the other well-known local company as a backup. Within about three minutes, it seemed clear they had little interest in my situation. No real questions. No invitation for someone to assess the matter. It was like talking to a sagebrush in a hurry to blow past me. That is their prerogative, of course, but the contrast was telling. Howard builds relationships and solves problems. Others seem more comfortable checking a box and moving on.

We needed locks re-keyed on a rental unit in between tenants. Howard was responsive in scheduling…read moreand had a quick turnaround on appointment availability. He arrived on time, was very knowledgeable about what was needed, and he demonstrated excellent craftsmanship. Strongly recommend.

Erik was great. Came same day and solved front door lock issue and installed a keyless lock on…read moreanother door. He is knowledgable, fast, and friendly. Will use again for sure.

Eric was great. Rekeyed the locks and installed a smart lock. Returned promptly to check out a…read moreproblem with the smart lock - which was resolved.

Worst. Showed up 3 hours late with no communication. Damaged the door. Guy who showed had an…read moreintimidating demeanor. Charged 410 bucks for 8 minutes of labor. I realize this wasn't going to be cheap but didn't assume we would be extorted. Then he wanted to use the bathroom which was in a tenant occupied Airbnb when I said No he became argumentative. Uhg, if you have the time Youtube + Home Depot. If no time anywhere but Emerald LockSmiths.

Quick response from Matt. Quick to arrive at my house and 5 minutes to get into the deadbolt and…read morelock. I'd use them again if I ever need to. Hopefully I won't need them though :)