Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

I stopped by today to replace my phone that suddenly died on me last night. I became victim of the…read more"black screen of death" and could not turn my device back on no matter how many YouTube videos I watched. Alondra helped me today and she was amazing! She was very thorough, answered my questions, and helped me get some great deals on my new phone AND internet! (I have been wanting to switch internet providers for awhile). I came in with low expectations and she came through for me today!! Thank you, Alondra!

Thank you for the wonderful service princess. High-quality and very quick. It is my pleasure to…read moregive you a five star review.

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

Great company and service. communication is above expectations. We are satisfied as a family.read more

I use high-speed internet for my consulting business. I was…read moreon Comcast for almost 2 years. It works great. Internet Planet just came out with a new high-speed Lightning Plan. for almost half the price. I had used them before. I found their internet to be very reliable. They don't have a zillion people working for them like the big outfits. Each time I call or email, it's the same one or two people. They are skilled technicians. They respond right away. My call never gets transferred. The buck stops with them. I just ran a speed test on it comparing both, since my Comcast Business is not disconnected yet. Their new Lightning Plan is comparable to Comcast Business.

I would have originally rated this establishment a 1 star for the poor help and mess up on…read morexfinity's part here at the store. However Ashley's help at this location helped finally relieve some stress my family and I were put through for the past month. I originally came in and paid in full for a new iPhone 17 in the color lavender. I was told it would be shipped to me in a few days and to come back to this location to activate it and set it up. However when I finally received the phone, it was the wrong color and not what I had ordered. When taking this phone back to xfinity to get my order fixed, the manager then told me the warehouse sold out of what I originally ordered and that's why they sent me the sage green phone. Which is not wait I paid in full for $1,000 for but okay, weird but okay. So from that point in the manager told me we HAD to activate the phone that was the wrong color and I HAD to walk out of the store with it that day and use. as if it were a loner phone till the correct one came in. I already felt uneasy about taking a phone that I'm not going to keep but he insisted I had too. Only for later that night I accidentally dropped it as I hadn't had a chance to get a phone case for it quite yet and it cracked on the back. Take it in the next day just for the manager to say either we get it fixed ourselves or we have to keep it. Which is absolutely absurd as I told them I did not trust even myself to take a phone that is not going to be mine in the long run. After finally calling xfinity and finding out we had insurance on the phone we were able to drive out an hour away and get it fixed. Another inconvenience but we got it fixed. Just for my family and I to get told we were over the 2 week exchange and return window which sent us into a spiral. Finally we were able to get some help and were told a new lavender phone would be shipped to us and we have an extension on our exchange window. (Side note, we were told by this location they would also order me the correct color phone and had my phone number to tell me shipping updates only to never hear from them again. Felt like they dumped a problem on us and just left us to deal with it.) When we finally received the right phone we originally ordered, we then took it to Xfinity Vacaville only to be met again with they can't help us or meet us in the middle with any reference to other help. We then were finally relieved of our stress when we took it back to this location and Ashley helped us out. She made everything smooth and easy and assured us she could transfer everything over to my new phone and send us on our way. She even then said she didn't understand how the Vacaville location couldn't help us because all of our information was right there ready to go and activate the correct phone. I know this is a lengthy review but we were playing tag with xfinity and getting the correct phone we paid over $1,000 for , for over a month which is absolutely ridiculous to put your customers through that type of a goose chase when it was your drop of the ball to begin with. Thank you to Ashley and Ashley only for helping get all this settled and putting us at ease with this whole dispute.

They are far from the sharpest tool in the box. You go in…read moreto do a simple transaction,like exchanging a wifi router and they sign you up for MORE Expensive services that YOU DID NOT REQUEST or SIGN UP FOR. But this is pretty typical at the mall. People are Two cups short of a quart here. ON The other hand I think management and Corporate could aslso be the problem here. Forcing their already absent minded employees to fulfill a quota.

I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

The service repair tech, Jay-Jay in the San Francisco Bay Area is DISHONEST and did NOT do his…read morejob!! We had a repair ticket open up for our house land line phone to be serviced because of no dial tone and one ring tone, we purposely cancelled ALL our appointments so someone was home for his visit because the house is equipped with an alarm, but he did NOT show up for the promised time. All our follow-up actions failed after numerous attempts trying to find out when he would show to make up for his "no-show". We finally got his report from the service department saying he had written down that he could not get to the phone box at our house as "a legitimate excuse", NOT TRUE at all because we WERE at our house all day that day!! We are leaving AT&T because of Jay-Jay and HE does need to be retrained fully to do his job ethically!!

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.

I had been seriously interested in having Internet service here on the mountain for a number of…read moreyears, but until I was diagnosed with cancer, the landlord didn't want it. I needed the Internet to keep up with the latest treatments, view online medical seminars, stay in touch with care providers and concerned friends, and look up research and information. Previously, I had considered two other companies, but I was unhappy with the way their customer service worked with me. It was only until a neighbor mentioned Valley of the Moon (noting that some of my trusted friends used VOM, too) that I decided to give them a call. Best move I could have made. David and his brother, Michael, came out, met my landlord, evaluated what was needed and came back as soon as they had what they needed. They installed it and I've had no problem. What REALLY impressed me was their honesty and fair play. That is so hard to find in today's "dog eat dog" economy. They were affordable even with my limited budget and they had no usage restrictions like the other companies. This had made my life easier, less stressful and I can move forward.