I've gotten 3 leases from this dealership Thankfully the cars have all been new so there shouldn't have been any issue's whatsoever, however a couple months back I obtained a used mustang from them and thankfully for being a picky I took it back a week in to fix all minor issues, come to find out that they had sold me a car with frame damage and never did the full inspection of a car like they're suppose to, instead selling the car as quick as they can without warning. Rosamaria which one the salesman was nice at the beginning of showing interest but as tule when one she was pushing to me run my credit even though I was deciding numbers and after everything was said and done with me returning the car she was arrogant and disrespectful even though they sold me a messed up wouldn't recommend her at all, Gil the finance manager is also someone that I wouldn't recommend after canceling the deal his only worry was the fact the deal was already closed not the fact they sold me a messed up car Wouldn't get used car from this dealership AT ALL warning, if it's a Honda okay but anything else just know you're liable and they don't care once you leave that lot read more

First of I wanna thank Jonathan Nuñez who helped me along the journey to purchase my wife her new 2022 Honda Civic sport ! He was very profesional and understood and delivered exactly what we wanted from the moment I walked in to the moment I walked out nothing but smiles on my wife's face and mine as well I highly recommend anyone who is looking for a new or used car to stop by now and if you want a driven / talented salesmen see Jonathan ! read more

I was looking for a good deal on a car so yesterday I past by brickell Honda to check out the new deals they are offering let me tell my sell rep Diana Melgarejo is top notch she showed every car until I found one that suits me I got the 2020 Honda Accord have to say love it she make sure I got the right car and the right deal told her how much I could pay a month and she got me. with all of this going on of covid-19 finding people that can help you out is the outmost imports thank you brickell Honda and thank you Diana for the great service read more

Arrived at 11 AM appointment for an oil change. They hit one of the other cars they were servicing so I didn't get to speak to my assigned service rep until 11:30. Quoted 90 minutes for the oil change. Almost 4 hours later, I'm writing this as I still wait for my car. Go somewhere else. read more

I just pick up my car for the 10K service, and they charge me for the tires rotation they never did it. I just wait 2 hrs for a filter and oil replacement. read more

One star. Looking to buy a car here, I went on a test drive with a salesman who did not seem very interested in selling. We then sat down to begin the paperwork for a car and they dragged me into the Finance room with the Finance manager and Finance director. Only one big problem - I didn't agree on the price and they were rushing me through the process as if I agreed to pay sticker price on a three year old car. When I protested on several points - 1) there were scratches all over the bumper 2) the blue book price on this car was several thousands less, they both looked at me like I was crazy. "What do you want to negotiate? We don't negotiate off the price, the price is the blue book price!" It was a total pack of lies and I know now why used car salesmen earn their reputation. Don't go here if you're looking for anyone or anything reasonable. Would not do again -5 out of 5 stars. read more

This shop tried to scam me for over $1000, extremely dishonest and corrupt. I will never come back here and strongly discourage anyone from taking your car here, as they will try to steal from you. I have had only poor experiences bringing my 2018 civic into honda dealerships to get fixed but Brickell Honda is as bad as any. I took my civic in because I replaced a dead battery and the car wasn't getting any power, even the electronics. After taking 4 days to call me back they told me I had a bad starter and the part would be $1100 plus labor and tax. Right away this didn't sound right to me because why would a bad starter cause the electronics to not power up? Also, $1100 for just the part seemed very high for a new starter since I could find them from $135-$270 online. So I called around and got quotes for a new starter (mainly I wanted to get it to a different shop, because I wasn't trusting brickell honda). Got quotes from $400-700 for parts, labor and tax for a new starter. Took it to a shop right down the street and within 10 min. The mechanic said it wasn't the starter and was wondering how brickell honda came to that conclusion. 2 hrs later the mechanic that I went to diagnosed it as a blown master fuse, found the part and replaced it and the car ran fine, all for under $175 and had my car back 2 hrs after taking it there (Mario Busto... highly recommend!). So upset that Brickell Honda has no shame trying to steal from their customers. I went there because I am new to Miami and didnt have a trusted mechanic so I figured the shop at the dealer wouldn't be the cheapest but at least they would be honest.... but I couldn't have been more wrong. I will never be back here. Most dishonest shop I've been to. Stay away! read more

Brickell Honda is awesome! They're not like regular dealerships where you automatically feel suffocated from the salesperson. They're super friendly and extremely helpful. I purchased a Honda CR-V and couldn't be happier. Thank you Brickell Honda!!! read more

IF YOU NEED A NEW HONDA DO NOT GO TO BRICKELL HONDA. From the moment I set foot in Brickell Honda, it's been nothing short than I nightmare. I purchased my second vehicle in November of 2018; Honda Civic XE. I was in a very difficult situation in my life and I needed to downsize from a Honda Accord I had purchased there years before. First they raped my on a monthly payment; I was $589 dollars a month for a Honda Civic, I was desperate and they knew it and took advantage. What's is actually worst I came to find out three months later that The Honda Accord I traded in for the Civic, purchased at Brickell by the way, had not been paid off to my credit union and they wanted their money. I contacted Brickell immediately to find out why they had not paid off the trade in and they said that there was an issue with the transaction; apparently NOBODY HAD CALLED THE BANK to confirm payoff. Not the sales rep, not the sales manager, not the finance manager, NO BODY as such they wanted me to renegotiate the contract on my new Civic, I refused but the feud went on for a while forcing me to sign the "new deal" or else my credit union would have reported on my credit a repo. Now, back to present time. I am constantly being called by their reps telling me that they NEED my car due to short inventory in used cars. It's a scam, they just want to rape me all over AGAIN. The rep that called me saying that I can trade in my Civic and get a new Honda Accord for 551 a month. The first question I asked was How do you come up with these numbers?! Break it down for me. He refused. I felt that this was nothing more than another scam, I decide to call myself and spoke to another sales rep oblivious of what had transpired, it turns out that I can turn in my car and get 2021 Honda Accord 1.5 turbo on a three year lease with 12K miles AND trade in my Civic for 339 a month. This is just an example of the unethical and abusive behavior from these so called car salesmen. When I went to the store, I spoke to a "sales manager" he got on the offensive, he literally got upset at me because he claims that I generalized the unethical behavior to include him. He claimed that if a saw a rep did something wrong, it's not his responsibility; that he is only responsible for his actions, not anyone else's. YES, A SALES MANAGER SAID THAT. if you read this and you do business with Brickell Honda you deserve what you get. read more

Be prepared to wait! No matter how early you show up and even if you have an appointment. I get my car serviced here because it's close to the house. They always say they will get it done soon and call you - never call back! I kept calling all evening, 8 of 10times no one picks up the phone!!! Worst customer service!!! The 2 times they pick up I was on hold for over 10mins!!! Just to find out when my car will be ready! read more

I'll echo what some other reviewers have said about the dishonesty in this place. I went in because their website advertised competitive prices on a few used vehicles. After I took a few of them for a test drive I was told I could only get the vehicles with a 6k markup on each of them. I understand that their game is probably to inflate the prices and force you to negotiate back down, but I'm here to say that the consumer deserves better than that. Yes I understand dealers need to make a profit on their transactions, but what they did to me is no different than a customer trying to low ball them on price by 6k. Its laughable, and borderline insulting to one's intelligence. read more

My girlfriend purchased a vehicle here along with some family members who are not very financially savvy. After I reviewed all the documents and did some research, I determined that she had been drastically ripped off. I don't appreciate businesses who take advantage of folks who might not have expertise in a given area. read more

Cost me $40 for an oil change on my under warranty Civic. The original quote was $34.95 and final bill added "shop supplies." I asked if I could get my tires rotated and was told for that I had to get the next service level which was ~$230. Ouch! Obviously said no to that. The price sheet for service on the wall is all zero'd out, I wish I took a picture of it, this is as of July 2nd 2009. I need to find a better vendor for servicing. [UPDATE: a short time after publishing my review one of the owners of Brickell Motors reached out to me to apologize for my experience, to explain the pricing for the oil change and offer me a free tire rotation. I like the gesture and the fact that they care about not losing customers. I will be updating this review after I visit Brickell Honda.] read more

Here's the gist of it: The manager verbally assaulted my husband when my husband told him what price we were looking for on a civic. We immediately walked out. DON'T EVER GO HERE! read more

BAIT & SWITCH AT THEIR BEST!! I was looking for a used car through their internet site. I found a used Accord with a great price and proceeded to contact their internet manager. I confirmed both by the internet and through the phone that indeed this car was on their lot for the price stated. On the same day that I went into their site, I again confirmed the availability, description and price. I wanted to make sure the car was available as I was 1 hour way from their location and did not want to waste my time. I get there and I am greeted by the Internet Manager, led to the used car area and handed off to another sales person. The Internet Manager then DISAPPEARS and can not be located. The used car sales man proceeds to "try" to locate the car that I was interested in and of course, it is not available. I show them the printout with the VIN from their website and they just don't know where that car is on their lot. He proceeds to elevate my inquiry to his manager and they can't locate it but will try and locate a similar deal, which is no where near what they had advertised. I wasted a total of 3 hours with these people!!! 2 hours of commute time and 1 hour there trying to purchase the vehicle they had falsely advertised. Buyer beware as these people are the epitome of used car sharks!!! read more

Well, when I first came here I thought all the bad reviews were kind of crap... I called for an oil change & made an appointment, drove up & got right in. I was in the market for new tires as well, but assumed I would not get them at the dealer because I thought there would be mark up. I thought they would say something about my extremely worn tires, so I had done some pricing of tires before I got there. Amazingly, it was only $20 more than Costco for the entire set (not per tire, the set). So, I went ahead & got them here. Plus, I had a 10% off coupon with my yelp check-in, bonus! So, Ariel was the service guy that took care of me & was super cool. When you get there & check in, it is a bit of a cluster fuck. Everyone is just running around & you don't really know where you are supposed to go or what you are supposed to do. They did give me a ride to my place while my car was being serviced & came back to get me. Super nice that I didn't have to sit in the dealership for 5 hours (I had some other 30,000 service done too). They also ordered a part for me (my visor melted down & was still under warranty). This is where things fell apart. They called to and left a message that it was in when I was out of town. Every time I would call back there after it make an appointment it would go to voice mail. I did get a call or two back, that I would miss & when I would call back, again nothing. And you can only schedule online appointments during the morning, which I can't do because of my schedule. Anyhow, when I finally did get a hold of someone they were like, yeah just come in. Why didn't they just say that on the message in the first place?!?! I would have just come in, instead of playing phone tag for 3 weeks... So, when I went in the same cluster fuck mess to check in. Again, Ariel ended up taking care of me & was very nice and apologetic for said cluster fuck. I would give Ariel 5 stars, he was great. They just really need to work something out with the check in process.... They replaced my visor relatively quickly & I was on my way. That being said, I don't know what is up with the review war. I will probably upgrade them if they can fix the check in process. Overall my experience wasn't too bad, but I have experience better. read more

Unfortunately the service department has a lot grow opportunities. No one take care of my appointment and after 15 minutes waiting for someone just decided to leave read more

Brickell Honda is THE WORST car dealership in the world. The people there are incompetent and all hey care about is making their commission. I was there for 5 hours and after I changed my insurance, put all the stuff inside the new car, and broke tore up my "old" car registration, they decided to change the agreement on me right when I was going to sign. I will NEVER go back there again! Please share this so you guys don't get screwed over like I did! Brickell Honda es EL PEOR dealer de carro!!! Las personas que trabajan ahí son incompetentes y solamente están pendientes de la comisión. Me tuvieron allá 5 horas y después que firme todo, cambie el seguro de carro, rompí la registracion de mi carro que estaba entregando y puse todas las cosas adentro del carro nuevo, deciden cambiarme el contrato completamente creyendo que yo tengo 12 años y me iban a agarrar de pen^*%#! Jamás vuelo a ir a ese lugar!!!! Compartan este mensaje porfa! read more

I did not buy my car here but their location is very convenient for oil changes, etc. Every time I end up here I regret it. What a rip off. It's incredible how many skeezy old men they hire, how misinformed they are, how good they are at lying when telling you what services due or needed for your car, and how easily they jack up the price. Try to avoid this place. It's so convenient and I'm fighting the need to go right now - my low oil life light has come on - but I know I'll hate myself if I cave in. read more

The only reason I did not give Brickell Honda a zero is because I was able to get a decent price on the new Honda Accord I bought. That is where the positives about my "buying experience" at Brickell Honda ends. I started my new car search by researching the various Honda dealerships around town and contacting their internet sales people. I did this with Brickell Honda and they sent me a list of new Honda Accords they had in stock along with their special internet price. I was also given a special coupon for additional money off if I brought it in person to take a look at the vehicle. When I went in person I was told that not only do they not accept any coupon given to me but that the special internet price is a final non-negotiable price on the car. At this point I had my wife with me at the dealership and it wasn't worth my time to fight the salesperson about this issue. Once my wife and I went through the process of paying for the vehicle we were told that we can't get our floor mats or the extra key to the vehicle because the service department was closed by this time, which made sense. The salesperson, Gabriel Melendez, then told me that he would personally drive the mats and extra key to my work in a couple of days which sounded great. Two weeks later, after multiple calls, emails, and VM's, I finally got in touch with Gabriel who said my keys weren't actually on hand so I had to wait a couple of weeks to get that. Since I share the car with my wife this was an issue and I wish I would've been told about it upfront. At this point, the consistent behavior of blowing me off really started. When I would attempt to contact the salesperson who sold me the vehicle I was lucky if I got a call back two weeks later with a response that was always, "Oh yeah, we need more time". A month after I bought the car I still hadn't gotten my license plates so I had to go back to the dealership for another temporary tag. I made sure to tell Gabriel that I'd be showing up so the mats and extra key could be ready for me as well but low and behold they weren't there when I showed up. I was able to get another temporary tag for my car but no keys, no mats. The part that really does not impress me is that even though Gabriel knew I was coming, after blowing me off for weeks, the items still weren't ready for me to pickup at the dealership itself! As I write this review it's been over a month and a half since I purchased this vehicle and I still haven't gotten my license plates, car mats, or keys. I just tried calling to see if I could swing by to pick these items up and I actually got hung up on. If you go to this dealership expect to just buy a vehicle, drive it off the lot, and forget about the dealership and any continued customer service. It'll save you some heartache and time. read more

I took my car in for Oil change. first to drop the car off, the staff started talking to me in Spanish and I didn't understand. I started respond him back in English, but he continue to speak in his language. why???? u live in the US, please learn how to speak English. then the second staff came and get the key. I asked him about how long, what kind of oil that they use, and some small talk. He didn't look at me and and answer me with his irritated tone. their customer service is very poor. I wait till my car is done. went to the cashier to pay, the girl who work at the cashier, didn't say a word to me and seems like she have some problem with her computer. She walked around and talked to other staffs, let me wait for 5 mins also without telling me what was going on. " just standing there, i will get back to you when i feel like it !!" bad bad experience! will not take my car back there. read more

Totally sexist! If you're a young woman don't expect to get fair treatment at the service center. I brought my 2008 Civic w/ 25k miles in for routine maintenance and diagnostics to see if anything needed fixing. The prices they quoted me were 2-3 times the normal rates and they were deliberately vague or straight up lied about the justifications. I avoid writing negative reviews unless I think it's really important, and blatant sexism and dishonest business practices qualify. (FYI the service advisor I worked with was Ismael Acosta). Here's the prices they would've charged me (as is, I still ended up paying $130 for an oil change): Replace front brakes: $269 Replace rear brakes: $239 Change break fluid: $169 Change power steering fluid: $169 Change transmission fluid: $169 Replace engine filter: $69 Replace AC filter: $100 New wiper blades (didn't need replacing): $69 Replace weatherstripping on rear door: $348 Replace roof moulding: $348 Make spare key w/o electronics: $200 **My (male) mechanic called the dealership a couple days later to order a spare key...$66 read more

I just had the worst experience with this place. It was so bad that this review couldn't wait till I got home, I'm currently in their lounge waiting for my car. I only came here because I leave on a road trip tomorrow and the Honda dealership that I usually go to is too far away, but after today, I realized that the drive will probably be worth it. First off, the Customer Service Rep that set up my appointment was an idiot. I specifically informed and asked prior to scheduling that I had prepaid my oil changes for the first 3 years with Aventura Honda and wonder if they will honor it at this location. She said she'll ask and after a brief hold, came back and said it's fine. I get in the day of my appointment and the guy checking me in said that that was incorrect and that if I wanted to I could just go back there. No apologies or anything just "you can go there if you want". I guess the level of incompetence within the service department is tolerated because he was just indifferent and unapologetic. Second, they came back in after 10 mins and said that I needed both my engine and air filter replaced. Interesting, because I had those replaced 6 months ago at my last oil change, and it's hard for me to believe that 6 months later it would be as dirty as they said it was. I work from home. The car is rarely driven, hence the reason I didn't need an oil change till 6 months later. I read an article that a lot of dealerships have dirty filters already off hand to show customers who didn't know any better (actually, as I'm typing this, a service guy came up to two other waiting customers, showing them that they needed their filter replaced, and the dirty filters they're using seriously looked like the one that they showed me) and essentially scam them. Needless to say I'm never coming back here. LISTEN TO THE REVIEWS! PS- I read in a couple reviews that the language barrier is a problem. That is completely accurate. read more

I have been here about four times for oil changes and once to look at buying a new car. After I left there yesterday for an oil change, I got home and noticed two caps sitting on my windshield, just below the wipers. I opened my hood and realized that it was for the brake fluid. That's right, I drove all the way home with my brake fluid reservoir open. Luckily nothing happened along the way. Also, I had just paid $170 to have my car detailed three days ago and they left dirty hand prints and marks all over the hood and driver door. Also, they did not rotate my tires because I had a nail stuck in the rear passenger tire, which they showed me, and it was still there when I left. Their services are very expensive. It is $109 for a basic oil change service. Every time I have been there they always try to sell extra services. This last time I was there, I was told that they need to change my air and cabin filter, each for $100. I can easily change them myself for $20 with Honda OEM parts. I went to buy my car here two years ago. I named my own price and the Brickell sales rep told me, "you can't buy this car for that price, no way." So, I went to Aventura Honda and they were happy to sell me the exact same car for the same price. read more

HORRIBLE TUNE UP SERVICE. DONT GO HERE went there yesterday for an oil change and filter they took the car to the back brought it back 30 minutes later. Today my husband check the car THEY NEVER CHANGED THE OIL NOR THE FILTER NOR ANY OF THE OTHER LIQUIDS. My husband took it today to Tire Kingdom to check it again oil was black filter had never been changed water low break fluid low DONT GO THERE SCAM ARTIST read more

Horrible-there are no other words for this place. I came here years ago and had horrible service. I had requested a particular service, when I drove home it was not done. I tried calling but was put on hold for so long I drove back the 15 mins and arrived before anyone answered my call-there were plenty of associates available when I arrived too so can't think of any reason they would put me on hold that long other than they purposefully were avoiding my call and just waiting for me to hang up. Then, when I explained my issue, the associate told me that he didn't have the part so they didn't do it. He didn't find any issue in the fact that they didn't make me aware of this and let me drive away thinking it was done. Today, I went back figuring I should give another chance. Same exact horrible service. I called and was quoted $50 over the phone for a service (seemed reasonable as this is what I had previously paid at Pepboys). I was told I didn't need an appointment. When I drove in today, they quoted me $70 labor alone not including the parts. They would not honor the quote from the phone. I told them to call Pepboys and get their price, so they could price match -10% (a coupon I had showing they would price match competitors). They told me they only pricematch other Honda dealers. I took my car and left. Not only are the customer service reps here rude, they are looking to take advantage in any way they can and they have no interest in EARNING business, they just rely on customers who have the money and don't want to deal with the hassle of following up on their pricing. Shame on them, especially Miguel and Julio. Horrible service and rude from both of them. Will NEVER be back. read more

In late November, I leased a Honda Accord with Brickell Honda. It was my second such transaction with Brickell Honda. It will also be my last time ever dealing with your dealership. First, I am still waiting for my license plate and I'm currently driving on an expired temporary tag. Mitchell Ortiz assured me that the tag was in the office and committed to sending it to me this week. He failed to do so and I'm now at risk of receiving a ticket because of my expired temporary tag. I called him today and he said to call back on Monday, at which point he he hung up on me. It's been three months since I leased the car and I still don't have an official tag. I have never had such a miserable experience with a dealer as I have with Brickell Honda. read more

I went with my brother to help him find a car. Since Honda's are typically known to be reliable and affordable, it seemed to be an easy choice. I've purchased at least 12 cars in my life so I'm not new to the process We met with a sales person, found a car, and wanted to run the numbers. We discussed leasing, ran credit, and he returned with a monthly payment. I told him I wanted to see a breakdown of the numbers, not just a monthly payment. Easy enough, right? Not at this dealer When I asked about the cap cost, he had no idea When I asked about the money factor, he responded with "What?" "I've been selling cars for 5 years and have never heard that term" Seriously? This guy is dumb as nails or full of shit. I suspect that latter. Either way, we walked out and my brother bought a car from another dealership. read more

Buying a car is synonymous with gouging your eyes out. After buying a Honda Insight with my husband this past weekend at Brickell Honda, I can say this particular experience was not as painful. Eduardo Mesa was our salesman and Carlos Santos was the finance manager we worked with. Both gentlemen were very courteous and surprisingly, a pleasure to do business with. I say "surprisingly" to any of those out there that understand how annoying it is have to go through the process of getting your credit run, bargaining the price and constantly cringing at quotes. The Sales Process: - Our salesman was not insanely pushy (I have left dealerships immediately if I'm annoyed from the start), knowledgeable and seemingly genuine in wanting us to be happy with our purchase and for the price we paid. - We were able to test drive the car as often as we wanted without a long wait and without much hassle Makin' the deal: - The scary part is always the finance manager. I die a little every time I get a snarky look from these guys who tell me there is absolutely no way I will pay the price I want (by insulting my credit score, or other obnoxious tactics). Carlos Santos was the opposite of the stereotype I had imagined. Very pleasant guy to deal with. We worked through the price we wanted and he was extremely knowledgeable in all the options. He also used some very good real-world examples for us first-time car buyers. Ultimately, we left with the car we wanted, at a fair price, decent interest rate and as a bonus, he made good on the free iPad promo currently on their site. General checklist to avoid having a less-than-pleasant experience: - Know what kind of car you want. You can also make appointments on their site to test drive any car available. I did this, walked in and was immediately handed the keys. - Try to see what the dealer is selling it for online (have their internet price handy) - Do some research and find out what people are buying it for on average. Makes haggling so much easier. - Brickell Honda protip: Good location for those comfortable with Spanish. They have salesmen that are perfectly bilingual, but remember, you're in Little Havana. So bring your suegra to haggle down the price for ya ;) I look forward to servicing our new Insight at this location and hope to continue to say positive things about these guys. read more

The last time I went for an oil change, I took with me a coupon that was amazing. It had an oil change for a discounted price, a free car wash, an oil and air filter change, all the fluids topped and full inspection of the car and tires, and a free tire rotation. it was too good to be true. They were even doubtful of the coupon but nonetheless I got if offline and it was legit. I left the car trusting that the services were being done came back took the car, didnt think anything of it. The only thing I noticed is that the car was not washed. Now 4 months or so later Im scheduled for another oil change. I start hearing what I know to be a power steering sound since I.ve dealt with cars for a long time. My car nonetheless never had any mechanical problems until this moment. So I popped open the hood and realized that they had not filled any fluids including my break fluids my transmission fluids my power steering fluids.. none had been even touched. Im sure they never rotated the tires either!!! so what did they do? just the oil change and the oil filter apparently. so i topped off my car fluids and took it to braman honda. They said my power steering pump was now broken and its $5oo something dollars to replace it. ARe you kidding me???? I will never take my car there again. Apparently the team there is a bunch of lazy liars who pretend to do work on your car and only do the basics... Braman Honda didnt want to get involved but they did say to me that the air filter was way due to be changed. It was never changed at Brickell Honda like they were supposed to. BE careful in taking your car here. You might be paying for services your not getting. And dont bother taking any coupons there... They apparently dont honor them. Now my car is damaged and I can't get Braman Honda to back me up and put it in writing...Not cool on behalf of any of them. I can't believe a cr dealership that well know can get away with this..I am not a happy customer and I will never come back here again. Unless they fix the power steering problem they created. read more

HORRIBLE CUSTOMER SERVICE!!!! Every time you call it's always the run around. No one is ever at the desk and they take your message down and no one calls back. Go read more

I won't go anywhere else for my Honda service needs. From the minute I drive up, they are ready to take my car and get working on it. They even offer to wash my car, which I'll get done if I'm not in a rush. I'll always have Izzy Molina as my service advisor. He sure knows how to take care of his clients and makes them feel as if they are first priority. Ask for Izzy...and you'll come away feeling VIP. read more

What a HUGE difference from Kendall Toyota. Night & Day. I'm so glad and grateful to have made the transition. Thank you Brickell Honda for my new 2015 Honda Accord. It's the best car i've had to date. And the service, impecable. read more

In less than two hours, I left with the car I wanted, for the price I wanted, which was the price advertised online. There was no back and forth, no haggling, no "extra fees," and no stress. My sales guy's name is Manny Huerta and he was awesome. He treated my daughters and me like friends, never divided his attention with anyone else, encouraged me to "really drive the car" during my test drive, and much more. In addition, Alex the C.O.O. and Rick the General Manager passed by and made sure things were going smoothly and asked if there was anything they could do to make my experience better. Obviously, there has been a shift towards optimum customer service at this dealer. The negative posts are quite old and I assure you Brickell Motors will exceed your car shopping expectations! Good luck to all... I think I'll go for a spin in my new wheels now!!! read more

Nothing makes me madder than when a service center tries to rip me off because I'm a woman and they assume I don't know anything about servicing cars. I took my CRV in because I was having problems with the AC unit, and was fairly sure the compressor had failed. I called the night before and was able to get a 7am appointment to drop it off. Excellent. When I dropped it off, the service rep was friendly and personable and said he would do the best he could for me because of the holiday season. Excellent. Here's where things stopped being excellent. I had to pay a $133 diagnostic fee. When the service rep called me to give me the estimate, he started by asking how I knew the AC compressor had failed, did I have it checked out somewhere else? No. I'm an intelligent adult, I know what a bad AC compressor sounds like. I expected to be told to fix everything would be about $2000-$2200. Imagine my surprise when he said it would be $4200 to fix. Double. Double the cost of what it should be because they told me I needed to replace 6-7 different parts, and the labor alone would be $2000 of it. I immediately took my car from the Honda service center and took it to another shop. The people there looked at it, informed me that instead of replacing some of the parts, he could just clean them and they would be like new. In total, he could do everything for $1500. I really hate when service centers over charge and try and take advantage of people. They got me for the diagnostic fee (which, FYI the $133 did not include tax). But I'll never return. The service seemed great, up until you realize that's just a distraction form them to get as much money from you as possible. read more

Izzy is a great Service Advisor, and so is Carlos the Manager. Brought my car in for the mandatory airbag fix, it was quite quick while having lunch nearby. Although the airbags were replaced, I tested all functions of my car and found the air conditioning cabin fan underneath the passenger side making a deep humming sound that was not there before. Both Izzy and Carlos coordinated with the technicians, I demonstrated the humming sound not there before. They promptly took the vehicle in the back for inspection and found an old receipt had fallen out of the glove box and into the air-intake of the blower fan. Must have occurred when they disassembled my dash for the airbag repairs. Thanks guys! Note to customers: Always check your car all around inside and out before leaving any dealership, repair shop, or while using valet! read more

I'm so happy to be part of the Honda family. This dealership is great. They definitely are not sharks and really work with their customers. If you thinking about buying a Honda, make your next appointment with Client Specialist Jorge Carta. He's friendly, knowledgeable about leasing promotions and makes deals happen and has lots of patience. He went above and beyond for us and I'm very happy Honda customer. I recently got my first car service and it was an awesome experience. My service adviser was Samuel and he made my service experience run smooth. Also the Service Manage Victor is also awesome. Staff are extremely friendly and provide outstanding customer service. read more

Scheduled a Maintenance & decided to go near where I leave. Terrible Service, disoriented. Don't recommend it read more

If i could give them negative stars I would. Every experience I've had with Brickell Honda has been a horrible experience. They have shown time after time again that they are incompetent liars. I wish I never bought my car here so I wouldn't have to deal with their constant bullshitting. I got my car refinanced and I went to get my gap insurance check. I spoke with Gilbert because he is the finance guy. I didn't know much about the process of because Ive never refinanced a car and he took advantage of that. However, he basically dug his own grave. He told me that I had to bring another gap insurance document which the finance manager should have given me when I bought my car. I told him that I don't think I ever got one. And he said that if they were a good company, they would be honest and tell you that you are paying for additional gap insurance, but if they are shady, they usually lump in the price without telling the buyer. I proceeded to tell him that I bought the car with Brickell Honda. That was when things turned around. He started being not so friendly. I asked that since I bought my car there, shouldn't they have a record for me? I was surprised that I had to even ask the question because he should know better to tell me that they had my record. Basically, he was trying to rush me out of his office before I realized his scheme. He said that he would contact the accountant to look up my record, but I highly doubt he did. I told him to call me when he processed the papers so that I would know. A week goes by, and I don't get a call. I call his cell number he gives me and someone who sounds just like him told me that it was the wrong number. I call again and it goes straight to voicemail which said, this is gilbert, leave a message. That was when I knew he was trying to avoid me. Today, another week later, I called again. The same thing happened. The person who picked up said he was not gilbert. He also sounded nervous. I called maybe 4 more times, each time going to voicemail that said this is gilbert, leave a message. Finally at the 5th time, he picks up. I told him who I was and that I was calling about that gap. And he said he processed the papers a week ago (ok, then why did I not receive a call?). He proceeded to rush me off the phone by telling me to contact the accountant. I asked for the extension, he said he didn't know. Of course he knew. Basically, this guy is a liar. They never told me that I bought their gap insurance and now that I can get it back, they are doing everything they can to make it difficult for me. I can go on and on. My first experience with buying the car was unpleasant as well as the salesman left my drivers license in the copy machine. He wouldn't answer my calls when I asked for it back, and made me drive all the way back (i live maybe an hour away) to wait yet another hour until he got out of a meeting to get my ID back without an apology. Also, my first time getting my car serviced there, the mechanic took my keys off and kept it in his desk drawer. There was no need for me to reach and grab my keys because he ignition was already on when I got back in my car. I get a call after I get home that he forgot to give me the rest of my keys. To sum up, Brickell Honda is unprofessional, they are liars, and are incompetent. read more

I regret buying a car from this dealership and would not recommend them to anyone. While the sales associate was a nice guy who seemed to care it became clear to me in time that this dealership is filled with a bunch of people who will just tell you what they think you want to hear, will flat out lie to you, and then go out of their way to avoid you if there are any issues once the sale is complete. I have been nothing but professional and courteous with them during and after I bought a used vehicle from them in Oct 2013. Prior to the sale I asked for specific maintenance and inspections to be performed on the vehicle I was looking to purchase. Each time I was told the maintenance and inspections were complete. Upon taking delivery of the vehicle it was clear that my requests were not taken seriously. It was then realized that after I paid for the car they actually left off the deposit I put down so in essence I ended up paying that twice. Since I live in Massachusetts and bought this vehicle while on a business trip I have tried to recoup the deposit and get some of the maintenance concerns addressed via email and certified postal mail. All of my attempts to get in contact with anyone have not been answered; I have also sent text messages and called the associates, no one calls me back. I am considering my legal options at this point, but it is clear to me these people could care less about you either before or after the sale. Be careful here. read more