I have USAA insurance who referred me to this Paint N motion body shop to replace a driver's side panel and trim over wheel well on my 2015 Mazda CX9, they replaced panel and trim and did the pinstripe on new panel that was great now here is where the problem started , we get a call that we can pick up car almost at the time of closing and they Can only take cash for my $500 deductible because they are having problems with Comcast service and Credit card service so I rush to bring cash , I go into garage area and its almost no light in garage because they were supposedly closing and had one garage door open at one end of shop for lighting , I walked up to my car and noticed my perfect expensive headlights damaged , scratched all up and had some type of buffing compound on them , I confronted them about this and they flat out lied that the sun did this to my headlights , this was not delamination or a discolor it was scratches like sandpaper went all over my headlights.
I told them I refused to take my car in this condition and was going to speak with USAA insurance first , they denied any wrongdoing , They forgot they had taken pictures first visit for estimate and sent to USAA , also we had taken pictures of our car in the shop rear yard where they basically removed the front end and removed one headlight and the other was still on car so we took a picture and there was not any scratches on the headlight , USAA investigated our claim and agreed that headlights were not scratched up when we brought car in, they continued to try and convince us that not to believe or eyes or the pictures , I told them you fixed one problem that I paid you for and you damaged something else and all I want you to do is accept responsibility and they just wouldn't , I can not ever trust or recommend this body shop to any one , Thankfully USAA is great they sent me to a awesome repair shop to install brand new headlights .
If I helped just one person from going through what these people put us through it was worth it for me to post the truth. read more