I totally recommend this auto repair shop. They are supportive and totally professional. Handled most of the insurance business for us, fast and easy. Phoned us every few days to tell us how the repair was proceeding. Worked with us and Enterprise Rental and took all the hassles away from us. Car was clean and in perfect condition at pick-up. George was terrific.. Can not say enough about this business. Hope I do not need to use them again for car repair, but if I need it, I will go only here !!! read more

Very happy with the work they did on my VW GTI. I had a front bumper with damage that needed to be replaced and paint matched. They got the work done quickly and the paint job is perfect. It looks like factory again. Jorge and his team also provided great customer service with no surprises and regular updates throughout the process. Highly recommend. read more

This body shop was one of the top recommendations from my USAA insurance. I'm glad I went with them. Jorge and Miriam managed very well my expectations and did a very good job-- even ahead of schedule. Overall, Great end to end service. read more

Quick appointment. Fast assessment. Emailed estimate same morning. Recommend. Owner was friendly and professional read more

Had the trunk and spoiler of my car repaired and painted by them. I was very unhappy with their job. There were alot of what appeared to be air bubbles that sunk into the paint of the trunk and spoiler. Also I noticed the bottom left side of my rear window had scratches on it, which were not there before, more then likely from sandpaper. I expected a better job from them, very unhappy! read more

They are the best been using them for what seems like forever. Excellent work keeps me updated and true to their word read more

Efficient, great communication and timely repair. Great job on my car! Highly Recommend!

Job Well Done! The Team at Collision Solution did an outstanding repair of my wife's BMW X1. It sustained much front end damage in a collision, and folks at Collision Solution made it look brand new. All the new body parts fit perfectly and the paint was an excellent match - all well done. During the repair process, they did a great job of keeping in touch with frequent progress reports. Based on our experience, we highly recommend Collision Solution if you need body & mechanical repairs and refurbishment. read more

I'm an accident magnet and I hit a cone. You know, those big orange traffic cones, they aren't quite as soft as they look. I hit it going about 40 on the highway in the dark. Not a fun experience. Rather than stopping to check the damage, I closed my eyes, crossed my fingers, and drove home. Turns out, they really mess up your car. I needed a new bumper, a new air intake or something like that, and had a busted bearing. Luckily, my airbags didn't go off and it was mostly cosmetic damage. I called my insurance (USAA, I love you) and they recommended this place. The staff was amazing. The owner drove me to pick up the rental since it was going to take Enterprise over an hour to pick me up. They had an estimate for me about 2 hours after I dropped my little car off. I was kept up to date on the status of the repairs via text message, and my car was done earlier than promised. They used all manufacturer parts and my car looks like it did when I drove it off the lot. To my surprise, they even detailed the inside! read more

My car was side swiped, damaging rear driver's side door, panel over rear tire and lower panel running length of the car. They repaired everything and it looks brand new. They kept me informed when they found more damage than original estimate. They worked with my insurance company to get payment for repairs over the deductible. Seamless service, very professional reception and repair staff. Highly recommend this car collusion repair shop. read more

An excellent business model. They do things right and within a very reasonable time frame...and well. Four family members have had damage repair done there and we've all been MOST happy with the results. It's the company my insurance company USAA recommends and if Collision Solution is okay with them, then they're okay with me. I LOVE... LOVE USAA,(subject for another review.) Last time we had hit and run damage repaired the owner,Robert Hughes, (Roberto Hugues) brought my family member's car to him when it was ready and took back the rental to Enterprise himself. Family run company they are, and delightful to do business with. read more

The work was flawless as was their customer service. They went above and beyond anything I could expect. They keep you updated on progress and got the work done as promptly. They made everything as easy as possible. They replaced my front bumper and headlight and it looks perfect. Truly appreciate them. read more

Amazing customer service. I took my car in and they did a great job on the repair, but I noticed a weird noise. I took it back and they took care of it no problem, they even took the car apart multiple times to finally find what the very odd problem was. Very thorough and I will definitely be going back the next time I need any body work on my car. read more

We decided on The Collision Solution as our GO TO body shop after we were involved in an accident a couple of weeks ago. Hopefully (knocking on wood) we do not have this problem in the future but if we do need body shop services, without a doubt the folks at Collision Solution will be getting our business. Jorge and Maria were very attentive from the moment we walked in. This was our first time going there and they treated us as if we were family. Jorge mentioned that the repairs will take no more than 3 weeks and he would follow up with updates twice a week (he never missed an update). To top it off, the repairs were completed early within 2 weeks and the quality of the work was 5 stars (A+ rating) as if nothing ever happened to the car. Kudos to Mr. Roberto Hugues for running a successful business that has been operating for over 25 years and thank you for providing excellent service! read more

I was rear-ended and after reviewing the options of where I could take my car to get fixed, we decided to go here. And I'm very happy we did! Not only does my look like new but they also gave me great personalized service. They paid attention to every detail yet managed to fix my bumper, the internal damage behind the bumper and my dented car door in about 4-5 days. Amazing! Nice staff, awesome owner who provides impeccable customer service, great work for a great price and time. What more could you ask for? read more

I had a hefty amount of damage near front headlight and they did a great job in getting it done as timely as possible. Very friendly staff and they keep you updated with every step of the way. Very happy with the results, looks good as new! read more

So amazing. Couldn't ask for a better repair to my brother's car. Staff is very friendly and helpful. Service was quick and easy

My wife and I were first referred to Collision Solution over twenty years ago by our insurance company, USAA (extra cost of coverage worth every penny!) Over the years we have each been on the receiving end of multiple idiot, inattentive Miami drivers (put the damn phone down when you're driving!), and C.S. has done outstanding work on the 7-8 different cars we have taken to them (some multiple times). The structural work has been outstanding, and none of the cars has shown any sign of having been in an accident. They do what they say they will do in the time range they say they will do it, which sets them above the competitors we used previously even more! read more

I backed into my neighbor's car unfortunately and put a good size scratch on mine and shattered my driver's side mirror. I called Collision Solution, drop it off that day, and was able to get an estimate within a few days. They have a texting option which is very helpful. They are also very kind and do their best to quickly get your car back. Mine ended up being done 5 days before what they originally quoted me. It was also a painless experience using USAA at their shop. I would definitely recommend this place as it's a small business and they make sure you're taken care of completely. No complaints :) read more

This is the best car repair place I have ever been. They are honest, customer-centered, and kind. They were so clear on what they were gonna do, how they were going to get the parts and what kind of parts they were to save me money, and were mindful of every issue that arose. They are the model for how a car repair place should be. read more

The customer service here surpassed any expectations I had. When you come to a place after being involved in an accident your patience may be slim and it may seem almost impossible to find any sliver of positivity from an unfortunate incident. I find all the possible positivity I could attain after walking into this store, and more so once my car was returned to me. Going here would be making the best out of a bad situation. read more

We left our car at The Collision Solution and were EXTREMELY impressed with the level of customer service and skill shown by ALL employed. I was updated every Wednesday and Friday by Jorge on the status of my car, and knew that he was always in touch with my insurance company to make sure I was covered in the best way possible. They did a GREAT job, and I would HIGHLY recommend them to anyone who needs work done on their car. read more

This staff is truly wonderful, understanding, kind, and efficient. I got into my first accident ever at 31 years old, and they were so incredible. I recommend 100%! read more

Having to take your car in to be fixed can be a pain..but the people at Collusion Solution make it as painless as they can. As a result of driving in Miami we have had to bring our cars here several times..none of them our fault.... Everyone is extremely helpful...this most recent time the van to take us to Enterprise was talking forever,,so Manuel got in his car to drive us. My car looks great! I hope not to have to get any of our cars repaired..but know that we will be in great hands with Roberto and his wonderful staff! read more

I had an accident involving another vehicle and brought my car into Collision Solutions. They were extremely professional, kept me updated on the progress of the repairs on my car, and communicated directly with my insurance so that I didn't have to. They were honest, kind, respectful, and quick. I would highly recommend this auto shop if you need ANY repairs done on your car. read more

Excellent experience. Their estimate for my repair was $800 below the other place I went to...and the estimate is exactly what I paid when I picked up my car--there were no extra charges. They even went the extra step of getting rid of all the duct tape residue stuck to my car as a result of (I'm embarrassed to admit) duct taping my bumper for well over a year before I got around to repairing it. The first place I went for an estimate said that it was almost impossible to get that stuff off, so I didn't even ask Collision Solution to try. They just went ahead and did it and didn't even charge me. The last thing I want to say is that everyone I encountered at CS was incredibly friendly, gracious and patient. I honestly can't recommend The Collision Solution highly enough. read more

I took my car here after a palm frond cracked my windshield and tore my windshield wipers off. At first, they were very accommodating by allowing me to drop the car off on a Sunday. However, they told me it would take a couple days, when it actually took a week. And much, much worse, the work done on my car (seemingly a simple fix) was absolute garbage. This shoddy work included giving me windshield wipers that worked for about twenty minutes of use, and failed during a torrential downpour, causing me to narrowly avoid a car wreck trying to pull off the side of the road not being able to see since my windshield wipers failed. To their credit, they eventually replaced this without charge, but this wasn't the only problem. However, my wipers are installed about 1/3 of the way up the windshield instead of down in the normal location (they obstruct the bottom of my view). My windshield was also installed terribly and wasn't sealed. The black rubber seal around the window wasn't installed correctly completely around the windshield, has been leaking water into my car, causing damage, and it was installed so poorly (I guess they never used glue) it nearly ripped all the way off while I was driving and was flapping as I went down the highway. I never give reviews on anything, but this workshop did such a bad job that I felt it was necessary. To their credit, there are nice people there, but this work was absolute garbage and cost me about $800 for nothing but a headache. I had to come back to this place twice, and eventually went to a different shop to get it all fixed. read more

Would not recommend this place. I asked for a repair estimate, and you would think I was asking for something unusual, and not something required by Florida Law. I took the car in on a Tuesday afternoon for them to look at it, got blown off about the price quote because I said I may go through insurance. They told me they were slow and that I could probably get the car back by Friday. I took the car 1st thing the next morning and again asked for an estimate. When I had not heard from the shop by 2 pm I called them and was given the run around that they needed insurance parts pricing to give me a price quote. Let me get this straight, I can't get a cash price quote?? Jorge finally sent me a price quote, with an estimated time frame twice as long as I was originally told, but I emailed him to go ahead, My husband also called them to tell them to go ahead. Then Thursday morning a Maria calls me to see if they should proceed with the work. I ended up going and picking up my car. It seemed obvious to me that no one there cares about the customer, they are rude on the telephone, and obviously do not care. Do not ever go here. read more

I can't tell you how happy I am to have come here! From the moment I walked in the door I was greeted with a smile and respect. Everyone was very polite and listened to my concerns. On top of that they were very accommodating with assisting me in having my rental company pick me up and also dealing with the insurance company. When I went to pick up my car not only were the repairs on point and pristine but they had also cleaned and vacuumed my car. Talk about excellent customer service!!! my father always taught me to support local businesses and this place is a true gem in crazy busy South Miami with a small town feel. Collision solution center is on point and I would recommend them first before any other dealership or autobody company! Thank you collision solution center!!! read more

This place is amazing. Not only do they do EXCELLENT work at a reasonable price but they are HONEST!!! And... my car looks brand new! They definitely exceeded my expectations! read more

I was rear-ended and my car sustained damages in the rear quarter panel and rear bumper. I brought my car here at the recommendation of Liberty Mutual because this body shop works with the insurance company. Like all the other reviewers mentioned, everyone is polite and courteous. Myriam and Roberto took care of everything. The status of auto-repair is updated electronically and they make every effort to get the car repaired on time. This shop also has connection with rental car companies and helped my rental car company come pick me up. When my car was returned, the repair job was spot on. Not only that, it was returned sparkling shiny. They cleaned my car inside and out and looked like a new car. You will not be disappointed by this auto body repair shop. read more

I was involved in a hit and run accident. My insurance company, USAA, directed me to go to the Collision Solution. The owner, Roberto, was excellent! He and his staff were polite, professional, and my car was completed ahead of schedule. The work is impeccable and the car looks new! What was a terrible situation was made better through their courtesy and assistance. Roberto and his team understand how to repair cars and how to assist clients with the insurance and rental process! I would recommend them repeatedly! read more

rude, unprofessional charged me $1400 +$4000 to insurance to fix one window and a door dent. also took 23 DAYS to fix it. yelled at me on the phone after inquiring why it took so long. avoid at all costs. read more

I had items stolen from my car including jewelry. Do not trust these people with your car when I got my car back there was damage all down the drivers side (it was in for a new bumper) as soon as you complain they become very difficult they won't answer calls and when they do they are very aggressive. Terrible customer service in the shop they act like its a huge hassel to deal with you. read more