[[HIGHLIGHT]]Salesman Jackie Babani and acquisition agent Jorge Carta at Brickell Motors have renewed my faith that good and honest people in the car sales business still exist.[[ENDHIGHLIGHT]] It should be noted that this was my 3rd vehicle purchase within about 12 years from this dealership. About 6 months ago I got a notice in the mail from Brickell Motors with a very attractive trade-in offer for my existing vehicle and I saw some great deals advertised on the internet for a new one I wanted. I came in for a service visit and met with Jackie in sales. That day we were just too far apart on the numbers and didn't reach a deal. The trade-in this dealership actually offered when I came here was much lower than the one they'd mailed to me - I was told that was due to "lawyer speak" and fine print in the ad they'd sent me. Also, the pricing I'd seen on the internet for the vehicle I wanted required that I lease it which I never do, and had a few other conditions that left me out. [[HIGHLIGHT]]That said, even though we couldn't make the deal work that day, the one thing that struck me about Jackie was his honesty.[[ENDHIGHLIGHT]] When I was serious about buying again recently, I came here for an oil change and inspection and explained that while my vehicle was being serviced I wanted to see about buying a new vehicle while trading my existing one. I'd done my research on the price of the vehicle I wanted and knew what my trade was worth, I'd already been in contact with another GM dealer and had an appointment to see them the following day. Whichever of the 2 dealerships made me a better deal, would get the sale. Jorge Carta came to meet with me first, looked at my vehicle, took me to his office and put together a solid offer for the trade. He then took me to see Jackie the salesman who I knew from before. Unfortunately the vehicle I'd seen on the internet had been sold, but they had 2 similar ones in stock in the color I wanted, but with a few more options. We took a similar model for a test drive, and on the way back to the dealership, we stopped at one of Brickell Motors' storage lots to grab the one I was actually interested in. Their first offer wasn't terrible, but it was higher than where I needed to be financially, and the vehicle came with options like a heated steering wheel and seats which are unnecessary in South Florida. I asked Jackie if any other dealerships in the area had the exact model and features I wanted and he did look, but also thought he could make an agreeable deal for the one they had in stock. He met with his manager a second time, came back and made an offer that was solid and we shook on it. He filled it up with gas, had it cleaned and serviced, sent me to see the finance person to sign all the paperwork and I was out the door in my shiny new vehicle within about an hour after we agreed on the deal. [[HIGHLIGHT]]Completely happy with this transaction for sure...[[ENDHIGHLIGHT]] read more

This review is solely about Luis Valdivia the service manager who ive tried to speak to [[HIGHLIGHT]]For about a month, i called 6x in one day and everytime i go in person hes never available and the only response i get from the front desk girls is that he will call me back (he has never called me back) or hes in a meeting[[ENDHIGHLIGHT]], ive had my $120k Hummer in service for over 2 months and its currently still there awaiting parts, and Ive been trying to speak to him about my situation and he hides behind the service reps and never calls me back, its seems like he tells Sistina to call me but theres only so much she can do, at this point i no longer care to speak to him as im currently in the process of lemoning the vehicle.. but the horrible lack of attention of care from Luis needs to be brought to someone attention, i find it super disrespectful that he cant even call a customer back [[HIGHLIGHT]]On a brighter note the dealer itself is amazing from my sales rep and fianace GC and service rep Sistina they are always following up with me and keeping me up to date with the status[[ENDHIGHLIGHT]] read more

am beyond disappointed with my experience at Brickell Buick GMC. I left my vehicle for repairs on May 12, and after all this time, I am still driving a loaner. To make matters worse, I wasn't even provided with a loaner for the first two weeks. Since then, I have had to exchange the loaner three different times, which reflects a complete lack of organization and concern for customers. The latest loaner I received was absolutely unacceptable. The vehicle had a strong, foul odor that made it unpleasant to drive. Even worse, I found someone else's underwear and a shirt in the trunk. This is not only disgusting but also raises serious concerns about whether these vehicles are ever inspected or cleaned before being handed to customers. At the very least, a loaner should be washed, sanitized, and thoroughly inspected before being given to another customer. [[HIGHLIGHT]]The customer service has been just as unacceptable. The employee responsible for the loaner vehicles was extremely rude and unprofessional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was trying to explain that I had never received the rental agreement by email or text message, yet instead of listening, she repeatedly insisted that the link expired after 30 minutes and raised her voice at me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I kept telling her that I had never received the contract in the first place, but rather than trying to help, she continued speaking to me disrespectfully before finally saying she would send it again.[[ENDHIGHLIGHT]] No customer deserves to be treated that way. [[HIGHLIGHT]]From the condition of the loaner vehicles to the lack of communication, poor organization, and disrespectful customer service, this has been one of the worst dealership experiences I have ever had.[[ENDHIGHLIGHT]] Because of this experience, I will never lease or purchase another GMC or Buick vehicle, and I will strongly discourage anyone else from doing business with this dealership. If you value professionalism, respect, and basic cleanliness, stay away from this dealership. read more

I just left this dealership after speaking with Jennifer and I believe her manager name was John. I specifically told them I'm not here to waste anyone time. I told them I was on there website. Showed them all the information. I left because the numbers wasn't working for me with all the Extra FEEs they added on for a CASH DEAL. I gave John a handshake and left. [[HIGHLIGHT]]I received a call from Jennifer saying what are my numbers and she will possibly speak with the GM (general manager) and see what can be done. I told her she could have kept me there while she spoke with him she kept telling me over and over he's not here on site and I repeated she could have kept me there while she did that I'm not coming back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She hung up in my face. That was extremely disrespectful and rude.[[ENDHIGHLIGHT]] If I was ever to get a call from her GM or John for the SALE I would only do it if she doesn't get the commission. [[HIGHLIGHT]]I would have rated my experience better if the phone call ended better and a simple apology won't mean anything.[[ENDHIGHLIGHT]] read more

Me and my boy stevewilldoit came in and [[HIGHLIGHT]]the whole staff was super chill, hooked us up with a nice Mercedes they had on the lot[[ENDHIGHLIGHT]], [[HIGHLIGHT]]showed us tons of options[[ENDHIGHLIGHT]] Steve didn't need financing but they said they could handle any credit score, [[HIGHLIGHT]]they hooked us all up with water right when we came in[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]one of them even gave my friend a tie to wear[[ENDHIGHLIGHT]], great customer service highly recommend shopping their inventory if your looking to get a deal read more

Brickell Buick GMC - My boy Steve and the staff - Car Dealers Near Me - Miami, Florida

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This was the worst car-buying experience I've ever had. I clearly and repeatedly stated that I did NOT want any warranties or add-ons. While signing the paperwork, I pointed out extra charges, was told they were being removed, and even watched documents get reprinted. Despite this, I was talked over, rushed, and ended up with warranties I explicitly declined. This is misrepresentation and a complete disregard for my consent. When I returned the next day, I was told multiple times that the charges would be refunded and applied back to my loan. That never happened. Additionally, my trade-in was paid off two months later and not for the payoff amount we agreed on. It felt as though, because I was purchasing a $200,000 vehicle and im a women , there was an assumption that extra charges would go unnoticed or unquestioned. That is unacceptable. The salesperson name is FRANK. He made a comment to me after I came back next day "" I also need some bread". [[HIGHLIGHT]]4 month passed by- did not get back any money back into my loan, never got a follow up . Just been ignored.[[ENDHIGHLIGHT]] I am never coming back, and I am warning anyone reading this to review every document carefully!!!!!! read more

[[HIGHLIGHT]]I had an awesome experience with David he took care of me and her helped me out on the Acadia[[ENDHIGHLIGHT]] a read more

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Really disappointed with the service here. I had an appointment at 12:30 PM for a simple oil change, and I didn't leave until 3:40 PM -- over 3 hours for something that should be routine. [[HIGHLIGHT]]What's the point of making an appointment if you still have to wait that long?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No one kept me updated during the wait, and I had to go ask what was going on myself.[[ENDHIGHLIGHT]] The whole experience felt very unorganized and like nobody really cared about my time. On top of that, the price I was charged was higher than what's advertised on the website. The online service specials clearly show cheaper pricing, but when it came time to pay, it was more expensive and no one gave me a straight explanation. That feels misleading. [[HIGHLIGHT]]Between the long wait, poor communication, and pricing differences, this was a frustrating experience.[[ENDHIGHLIGHT]] I expected a lot better from a Buick dealership. I won't be coming back for service. read more

This place is amazing. I trade my Toyota Prius for a G wagon. $100 down. $150/ Month 60 months.

1 STAR - If I could give ZERO stars, I would. This is, hands down, the worst dealership experience I have ever had. Brickell Buick & GMC kept my 2025 GMC Acadia for 16 days (Nov 10-26, 2025) and verbally told me the issue was the telematics module. When I reviewed my paperwork, there was: NO mention of a telematics module NO record that a part was ever ordered NO ETA, no part number, nothing. So, what exactly were they doing with my car for 16 days? They told me my vehicle was "fixed" when it obviously was NOT fixed. They documented that I "refused service" even though they gave me a loaner vehicle the same day and kept my car there. [[HIGHLIGHT]]They ignored my emails, calls, and even certified mail.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The service advisor couldn't communicate in English, which made everything harder.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The loaner they gave me was so small it caused my knee to swell, and when I told them, they basically didn't care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]And then, instead of sending the survey to ME -- the person who lived through this mess -- they sent it to my husband.[[ENDHIGHLIGHT]] ‍ I finally took my vehicle to Coral Springs Auto Mall, and guess what? They correctly diagnosed the real issue as a bad ECM, not a telematics module. Coral Springs treated me like a human being. Brickell treated me like I didn't matter. I will never recommend Brickell Buick & GMC to anyone. Ever. Sincerely, Nethea read more

Joining the crew here with substandard ratings and an overall hugely negative experience. [[HIGHLIGHT]]Found the vehicle I wanted on their website last week and of course immediately was contacted (via an AI text bot) about the car.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I texted and spoke with a human internet sales rep - Angelo - who confirmed the vehicle was available and I made an appointment to test drive today (4 days later).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I texted over the weekend and called the rep again this morning to confirm the vehicle was still available and on the lot.[[ENDHIGHLIGHT]] I've been through this bait and switch crap before so I had him take a photo of the sticker and confirmed the VIN. Just to be certain - because I didn't want to waste my time and travel to the dealership if it wasn't on the lot. No problem - confirmed. [[HIGHLIGHT]]Traveled to the dealership at my appointed time and asked for the sales manager - Danny. Repeated my story - showed him the texts and he was cordial.[[ENDHIGHLIGHT]] 20 minutes later (of course) he returns and informs me - absurdly - the vehicle is still In transit to the dealership. But of course he has another car that has a few more options on it and won't be the same price. I just walked out except to obviously indicate that someone was lying to me. Why do these dealerships persist in these ridiculous tactics in the 21st century? Coda - after walking out, I got on line and searched a nearby dealers inventory (I will review that exceptional experience separately) and purchased the same make, model and trim literally 2 hours later. Douchebags. read more

Submitted a car value request on a third party site and info went to these guys, [[HIGHLIGHT]]immediately got bad vibes from the first call, could not understand anything the guy was really saying[[ENDHIGHLIGHT]], finally figured out he was interested in buying a car. Told him it was an inquiry meant for BMW dealers only, as I was looking to get trade credit for taxes paid. I also said I would not be moving until a specific day, [[HIGHLIGHT]]the salesman kept calling prior to this date asking if he could see the car, I told him several times the car was not in Miami yet[[ENDHIGHLIGHT]]. Looking at their reviews I would not ever trust these guys as it seems like high pressure tactics on the selling and buying side. read more

I am filing this complaint against Brickell Buick & GMC, Miami, FL, for multiple violations of Florida law and unfair dealer practices. On September 9, 2025, I agreed to purchase a vehicle from this dealership, which was advertised on their website for $43,500. When I attempted to pay in cash, the dealership attempted to charge me $50,000, claiming the $43,500 price applied only if I financed through them. Only after I cited Florida law on unfair pricing did they revise the bill of sale to the advertised price. Despite paying in full, the dealership delayed putting the title in my name. In fact, the vehicle was only delivered on September 25, 2025, because Tropical Shipping forced the dealership to place the title in my name prior to accepting delivery. The dealership has since refused to release the title to me, improperly conditioning release on me providing a shipping receipt--an unlawful and irrelevant demand. This conduct violates Florida Statutes §§319.23-319.24 (requiring prompt title delivery). Their behavior also shows a pattern of deception and delay, designed to pressure me into financing and to obstruct the lawful transfer of ownership. read more

I purchased a vehicle from them and I'm from out of state in texas. [[HIGHLIGHT]]Once the vehicle was signed for, It became impossible to speak to the Sales mgr again, and finance was not much better.[[ENDHIGHLIGHT]] 2.5 months after my purchase, I still do not have license plates and registration. I went to my local dmv and they have ZERO info or anything in my name or the vin of the vehicle. [[HIGHLIGHT]]I've emailed, spent hours on calls and holding and NOthing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]These guys are an absolute JOKE and they don't care.[[ENDHIGHLIGHT]] They have put it on the 3rd party licensing company they use and the company has told me repeatedly they have zero paperwork on this. And after 2 temp plates, they dont' want to give me a 3rd which is their fault to begin with. I'm contacting the finance company that was used next. read more

Horrible work done by Frank Jennifer and Daniel All my paperwork done wrong and Frank said he was going to fix it.[[HIGHLIGHT]]i call and they won't return my call[[ENDHIGHLIGHT]] got a bad Deal on the car 10 different fees stupid fee.ill never go back for sure and will tell all my friends about it read more

Purchased a used car from this dealership 30 days ago. The car showed on Car Fax that the brakes had been serviced at the dealership. I've since had to replace the front rotors and pads because of severe warping, a major safety issue as well as the recoil for the seatbelt. One of the rear tires was a run flat, the other wasn't which caused an odd handling. The car wasn't detailed as promised. [[HIGHLIGHT]]I drove from St. Petersburg to Miami to purchase the car.[[ENDHIGHLIGHT]] It now has cost me over $1,500 to make a 2022 right. My credit Union had issues on top of everything resolving the financing issue. This is the first time I've ever written a bad Yelp review on any business so you get how horrible this has been. read more

[[HIGHLIGHT]]Ms Britney from service department very professional.[[ENDHIGHLIGHT]] This is my third service and Ms Britney assisted exemptionaly. Great work Ms Britney and looking forward to purchasing Buick again because of such professional employees as it is Mr Britney. Sincerely Mario Gustin read more

[[HIGHLIGHT]]Made Appointment with them to come check a truck they had in their lot .confirmed three time to see if the vehicle was still there drove over a hour and half for the biggest disappointment[[ENDHIGHLIGHT]]. They lied about having the vehicle in stock I've seen by others review that this isn't the first time they do something like this. They try to lure you in and lie about having something they don't and try to sell you something from them so they could make money. Never trust a dealership with those type of strategies. First and last time coming to Brickell Buick GMC. read more

[[HIGHLIGHT]]I rarely write complaints but very disappointed with this dealer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Been a Customer with GMC Brickell since 2000.[[ENDHIGHLIGHT]] EL Musico excellent service. I purchased a 22 and 24 GMC YUKON DENALI. 22 turned in alot of issues with vehicle no one worked with me. PURCHASED 24 GMC YUKON DENALI ISSUES again report to corporate. [[HIGHLIGHT]]Jimmy Pena at the beginning tried to work with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]But at this moment waiting for his return calls for updates.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Try to speak with him no answer over phone and in person.Ran into Mr Pena and just morning did not approach to see if my issue was fix.[[ENDHIGHLIGHT]] Not good service for me. [[HIGHLIGHT]]I'm extremely upset.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Giving my review but honestly nothing will handle.[[ENDHIGHLIGHT]] read more

We made an appt to see a specific vehicle and drove over an hour to get there. They verified the vehicle was there and would have it ready. When we arrived they were more interested in our credit score and how we wanted it titled. After we answered their questions we were informed they did not have the car. They had a lame excuse about why they said they had it but obviously lied. It is the old bait and switch they figured we would come in and they would switch us to another vehicle. Totally unprofessional I would never step foot in that place! Sleezy salespeople and unprofessional practices. Stay away! read more

Thank you very much to Gloria Vinas for her help and consideration and also to Winston who made everything posible to do the deal , Gloria is the best one sales person with a large knowledge and patience , Att Vanessa Edward' We are very happy with the purchase of Acadia pre owner read more

Called to verify that had a vehicle we were looking at. They confirmed they did and said it would be ready to look at once we got down there. We drove 40 minutes and get there and they were super shady. Asked to see the car and they wanted us to sit down. We told them no, we were there to look at that vehicle. We go out to the used car lot and the car wasn't there . Shame on you scammers! If it looks too good to be true, it is. read more

They lowballed the heck out of my nice f150 truck. Carmax offer was 36,500 and without telling them first they tried to give me 32k. I laughed at them and they asked me what my carmax offer was and said they'd match it then came back and said some other excuse and gave me 1,000 under my carmax offer. This was after they cold called me and reached out FIRST after I did a Kelly blue book and told me to come in and they beat offers etc etc. These guys are clowns and typical a hole Miami used car salesman. Please give honest people your business. read more

Customer service is terrible. Titled the wrong vehicle in my name. Causing all types of problems. We have to file a fraud case with the state and are being asked to pay tolls on a car that is not ours. Service information for the vehicle is being sent to us so they are giving out other people's information. Don't trust this dealership. Service manager Miguel never returns phone calls. Joshua Gonzalez in financing and Jose B in sales admitted they did this and have not fixed it after a month. Will be reporting this dealership to the state for investigation. read more

A Callous Disregard for Customers at Brickell Buick GMC My experience at Brickell Buick GMC was nothing short of infuriating. Lured by a used Yukon listing, I engaged with a rep named Jose over the phone. Though the initial vehicle was sold, they pitched another Yukon at a $4k higher price, assuring a possible price negotiation. I PLEADED with Jose. I let him know that I have two young kids, and before I make the long trip down, I NEED to know if they are willing to match the cost of the previous car (which he proactively offered). He assures me, we'll make a deal. With young children, I hesitantly made the 1.5-hour drive down. Upon arrival, confusion reigned. No one knew Jose; my search for Miguel, the manager Jose claimed to have consulted, led to Winston, the Used Car manager. They were clueless about our prior conversation, and the Yukon was freshly traded in and unsellable--filthy with a 'Not for Sale' sticker on, and tons of dirt and the previous owners' belongings and garbage. A frustrating 45-minute debate ensued, only to have them uphold the online price, now inflated with a hidden $1,995 maintenance fee. Winston offered me a $500 discount as a "courtesy" ... like a slap in the face. Despite my upfront honesty, it's evident that Brickell Buick GMC had no regard for making a family with small children drive 2 hours for a sham negotiation. Their false assurances were a blatant bait, showcasing a callous disregard for customer trust and time. I strongly advise against entertaining a purchase from this dealership; the lack of transparency and empathy was astounding. read more

This place is a rip-off. I was having issues with my car over heating and the A/C was not blowing cold air. I only went to this place because I was told it would be best to go to a Buick-certified mechanic, BIG MISTAKE, now whenever the A/C is on my car makes strange noises and rattles. I never had that issue before. Definitely was not worth the $4k they charged, mins you that was after they claim to have gotten me a "deal". The only good thing about them was that they were nice and accommodating for a ride to and from their dealership. read more

Got my Mazda CX-5 serviced here for a recall. The service was super nice and they arranged a very nice Alto ride for me home and back while my car was being serviced. They gave me very detailed information on my car. My car was ready more quickly than anticipated. The only mishap was that I scheduled everything with Brickell Mazda, and they failed to tell me that the service would be across the street with Buick GMC --- which in this incredibly busy area of Little Havana, was incredibly complicated to try to get into once I was already in Mazda. But overall everything else was great. read more

Im not one to usually post reviews, how ever in this case it's something that earned my attention to do so. Richard Villasmil is the used car sales man who I dealt with in purchasing my 2012 Range Rover. This was the first time I purchased a vehicle out of state and the salesman didn't worry as much about the sale of the vehicle as much as he was concerned about me the customer being happy with the car I got. He made sure to stay in contact with me through it's delivery process and helped address any concerns I had dealing with the car. There was a code reading on the dash and Richard made sure that I got that taken care of by reassuring his dealership was more concerned about a customer leaving happy than an unsatisfied one. Having being raised in a family with a dealership, my father and grand father who owned Barney Garver Motors in Houston Texas, Mazda, VW and Land Rover. It was nice to see the customer service professionalism that Richard showed over the month of communication after the vehicle had arrived. Its people who make a business work well and Richard went over and beyond with his communicational skills. I posted a picture of Richard and the car I bought in light of the Great experience I had working with Him. I highly recommend anyone looking to purchase a vehicle at Brickell GMC to look for this guy in dealing with your car purchases. Thank you for helping me and taking your time, even after the car was sold and delivered to assure I was a happy customer. read more

Brickell Buick GMC - Richard- Salesman - Car Dealers Near Me - Miami, Florida

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The absolute worst dealership experience. We are already an owner of 2 GMC trucks. We were interested in a truck and when we got the paperwork for out the door price is was OVER THE TOP higher than what they were projecting on their website. The GM called us and said "if you don't want to do business with me, I don't care." We don't care either but when you are giving us a price significantly higher than what they are advertising online - that's when there's a problem. Best of luck going here.. we wouldn't suggest it. read more

I came here looking to test drive a GMC vehicle as I currently had a lease and received a promotion on lease loyalty. I was looking for another car for my wife. The fact that the dealership was empty should have been my first warning. The sales representative, Dayron, pretty much wrote me off saying that the promotion was not valid and I should be looking to buy. I wasn't dressed as slick as he was, which may had clouded his judgement. I was the one that had to ask if I could see what models were available. He begrudgingly led me outside to see their sparse inventory but seemed more interested in vaping on his e-cig than showing me cars. I was there 5 minutes and then decided not to waste anymore time. Surprisingly enough, he gave me his card and told me to call him when I was ready to buy. Sir...I was ready that day. Joke of a salesman and joke of a dealership. read more

Si pudiera dar 1 millon de estrellas a este sitio las daria. Excelencia en todos los aspectos. Un trato y precios increíbles. Los asistentes inigualables. Me atendio OSCARITO dios mio que persona tan tan tan excepcional. Joshua super profesional. Sin palabras. Mil gracias por su tiempo buscando los mejores precio. GRACIAS GRACIAS GRACIAS!!!!!! read more

Brickell Buick GMC - Car Dealers Near Me - Miami, Florida

Your typical scamming dealership. Bring you in and tell you they are going to treat you like family. I tell them exactly what I am looking for. They pull my credit and see what they are working with. They look at my payoff and current payment. Then they low ball me on my trade in (offered $6k eventually went up to $8k) and tell me my payments will be over what I was looking asking for, but not to worry. It's only a little more than what I am paying now. Obviously I said thank you and walked away. I am realistic and understand what I can pay and what I can't pay. So the run over ti my car as I am leaving and they tell me to come back. That they are going to adjust some numbers and get me to the number I am looking for. So after 4 1/2 hours of being there. My kids and I are starving. I guess they thought would would take anything they offer if they get us exhausted. W/o good back and forth. The manager Juan Cabrera is telling him team to give me what I want. Telling me not to worry that I am amongst family. They took my trade in car keys and I thought we were ready to go. Finally they call me and say we are ready to do the paperwork. When I walk in the office, the payments are now $100 higher than what they had originally offered me. I was so upset, I just got up and walked out. Manager said "Wait, let me see what I can do." I had enough of their little game of charades. Everyone was tired, hungry, and upset. If you don't get the offer you are looking for in the first 45-1hr. Get out. They are just playing games with you. Horrible experience. I do not recommend this dealer. This is your typical "salesman" culture everyone is weary of. Save your time for people who will be straight with you. Not toss you around until you get tired and settle for what they offer you or walk out. I can at least have respect for someone who talks straight with me. read more

Brickell Buick GMC - Buyers beware. - Car Dealers Near Me - Miami, Florida

In the mechanical area, they are very sweet to your face and then do something completely different after you turn your back. This is my fifth time I've been here and I have had a problem each time. I came to buy and make a new key and I was promised it was programmed and working but once I tried it, it didn't work. I came to this location because this is where I got my truck, but it is honestly a waste of time and gas. read more

The worst. Customer service zero. No hello or anything till you actually demand it. No water no coffee offer. They just try to sell you the cars they want to sell you and that's it. If they tell you they get you a car, don't worry, I have a horror story about this dealer to another level. Lies lies lies. The general manager, the internet manager, the dealers everybody is only out for your money and nothing else. They don't care for safety or anything else. Dishonest, without any thoughts. They will steal your time, your money and your last nerve. It was a total back and forth with false advertisement all over the place. All the brickell dealers are working together under one big dealership. So don't think that you are going to Honda and don't buy from Mazda or Buick or brickell motors. They literally can walk you to all four to five dealers and can sell you any car from any lot. The pictures included in this review will make a lot of things clear. If there are more questions about the whole story the video link is included. Take your time and watch it before you go and get robbed and most likely get a vehicle which will kill you because something stops working all of a sudden . The pictures clearly show hours of no communication. How I got told the Carfax was clean but it wasn't. How I asked for the vin number several times. Recall. Everything. I did check on the car whatsoever and saw that the battery which was supposedly all clean and service checked, was leaking acid. I took the pictures after the dealer cleaned most of the white powder off the battery. But if you google white powder and acid on the battery you will still see what I saw in my pictures. I hope I can help people from buying a bad car at this place. You are better off anywhere else. https://m.youtube.com/watch?v=mvm2QC8xJrg&feature=youtu.be https://youtu.be/mvm2QC8xJrg You can check out the whole story under this link on my YouTube channel queen_bashi. Thankfully I wasn't stupid enough to buy the car there. read more

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The dealership advertised a 2023 GMC Yukon XL Denali Ultimate VIN 1GKS2KKL4PR293837. The vehicle is listed with 1,579 miles. They listed every option in the description to include all of the options and dealer-installed options that appear on the window sticker for this VIN. I negotiated a purchase price of $XX with the New Car Sale Manager, Miguel DeLeon. Come to find out, they never installed most of the dealer-installed options that appear in their description at all, to the tune of $3,550 worth of missing items. When I brought this to Miguel's attention, he said, "Sorry pal, this vehicle is as-is." I said, "Miguel, you can't advertise this vehicle using a window sticker and description that includes all of these items, let me negotiate a price with you based on that information, then tell me that that's too bad for me, the vehicle is sold as-is. That's beyond deceptive." He said, "That vehicle is sold as-is." This is a classic bait and switch - any reputable business would either install the items the customer thought they were buying, or renegotiate the price based on the $3,550 worth of missing parts. Run for the hills - they are the epitome of what's wrong with automobile dealerships. read more

Lucas, Onix and Yessi were professional, communicative, and kind. I was impressed with my first service experience at this dealer and will definitely give them more business. Keep up the good work! read more

I never thought it was possible, but I have now been "wowed" by a car dealership! I live in Nashville, but I found the vehicle I was looking for online at Brickell Motors. I reached out to them about the vehicle and Tony Suarez responded to my inquiry... and then the "wowing" began! We negotiated a deal right over the telephone... and I was able to give him a deposit to hold my vehicle until I could make the trip down to Miami a week and a half later. Tony asked me when I would be arriving and he let me know that he would pick me up at the airport. To add to the wowing, I flew into Fort Lauderdale Int'l Airport (because that's the only airport that Southwest Airlines flies into) and Tony drove all the way there from their location in Miami to pick me up. During the ride back, Tony told me about himself and all about the dealership. When we arrived at the dealership, he kindly carried my bag for me and showed me around the lots and various buildings as we made our way to the vehicle. Then we arrived at the vehicle. It was cleaned and ready to go for me and looked even better than in the pictures. We went for a ride and when we came back he told me he would even get it filled up with a full tank of gas for me. Tony then asked if I was hungry and grabbed me some food from their on-site cafe and even got me an amazing Cuban coffee. The food and coffee was so delicious that I would actually go back and order it again when back in Miami! Then Tony introduced me to their finance guy (whose name I have quite embarrassingly forgotten) and this man was as genuine as they come. He explained the warranty options and printed up the paperwork for me to sign. That was it! Quick, easy, and super painless (and actually quite enjoyable)! That is how I will describe this process at Brickell to all of my friends! Next time I am in the market for a vehicle, I will look to Brickell and Tony first! It is was apparent to me that everyone I interacted with are kind people who genuinely love their jobs with Brickell Motors. Job very well done, Brickell! *****FIVE STARS***** read more

Brought my 17 year old Mazda 3 here for a simple oil change. Booking process was pretty easy online. Attendants are quick and super courteous (which is tough to find in Miami). My favorite part is that they did not haggle me on any other repairs (my vehicle has a running CEL for a too rich at idle code which I've tried and tried again and again to repair- I've chopped it up to the car not liking humid hot weather) - will definitive back for continued service to keep my car on the road hopefully for another 10 years. Thanks y'all! read more

On Sep 13, 2014 you gave us this review: 5.0 /5.0 Stars Robert Schickman was outstanding! He took the time to explain the issues my car was having and he recommended appropriate service. I also appreciated that Robert helped to identify work that needed to be done now versus work that could wait a bit. I believe that Robert was honest in his approach and treated me well. I will continue to service my Jaguar at Brickell Motors with Robert because of the excellent service I received. Thanks! Work done: Brakes Pads New Battery Ignition wiring Spark plugs New tires Alignment Oil change Bankruptcy...just kidding! :-) It was well worth it. Great value for the extensive and excellent service! read more

Horrible service all around. I came to inquire about a vehicle that dealership had available. I set up a time and date to see the vehicle and the dealership had insured me before I went that it was available. I called off of my job to come see the vehicle an hour away and the sales department had told me the vehicle was sold the day before. Super upset of all the time and energy I wasted and for the lack of common sense put together by the receptionist as well. Never coming here again read more