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USA Tools

2.1 (7 reviews)
Closed • 7:30 am - 5:00 pm

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2 years ago

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Antonio H.

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3 years ago

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Antonio H.

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4 years ago

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4 years ago

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7 years ago

Great business, they know exactly what you need and are quick and easy to deal with. Highly recommend!

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8 years ago

Great service, quick repair! Not to mention they go out of their way to assure you get what you need!

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12 years ago

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Auto Zone - autozone rep helping customer change his car wipers

Auto Zone

(7 reviews)

Grapeland Heights

Dennis was super courteous and helped me find the scent for my car that i was looking for. i saw…read moreanother rep even help a customer change his old wipers. Really friendly staff.

I went the other day to get some stuff for an oil change. I get there and there's customers…read morestanding around in no obvious line. I start to ask people if they are in line. Everyone says no. I go up to the lady that's at the register and she immediately and rudely says to go to the back of the line. I tell her there is no line. She says to me rudely again, to make the line. I laugh at her and tell her again in Spanish, that there is no line, that I have already asked everyone so I guess that would make me the first one in line. She stares at me and ignored me. So I walk away to another employee and I ask him if he can help me. He ignored me as he slouches on the counter looking through the computer and says absolutely nothing to me. I wait about 15 seconds and out loudly say, this is ridiculous and I start to head out to the exit door. He then starts screaming across the room. "Hey you don't have to leave come back I'll help you!!!" I was furious. I completely ignored them and right before I walked right out, I turned back and said. It's ok if you don't want my money the advanced auto Patty across the street surely will. Good bye and he yelled byeee!! I have never seen such lack of professionalism and it's just incredible that having a competitor across the street they would still treat a customer like that. I went across the street and spent $150 on everything I needed to give my car a tuneup. Money and client list to this particular store. Simply unacceptable. This is why I mostly shop online and don't have to deal with rude and unprofessional people. These people looked like they did not care and did not want to help or work for that matter. Truly disgusted.

Advance Auto Parts

Advance Auto Parts

(6 reviews)

Little Havana

Julio is arguably one of the most understanding and knowledgeable customer service workers in the…read morebusiness. I had an issue with my battery purchase, and he made sure everything was corrected. More stores and industries could benefit from people like Julio, and management should either promote him, or offer him a raise.

Note that this Advance Auto Parts location has a SW 8th St. (Calle Ocho) address, but you cannot…read moreactually see this store from Calle Ocho. It's actually tucked in along a side street that runs between 7th and 8th. I came here as I needed both a cabin and an engine air filter for my vehicle. I'd been to the dealer earlier that day to get an oil change and service, and they recommended I change both these filters immediately and quoted $80 each to do it. I was able to come here to Advance Auto Parts and get the exact filters I needed, and paid less than $20 for both. I used online ordering where I was offered a code for 20% off since this was my first online order, was given a confirmation number and told it'd be ready for in-store pickup in 30 minutes. I arrived about 40 minutes later and my order wasn't actually bagged and ready for me, but the guy behind the counter jotted down the part numbers of the items I'd ordered and quickly gathered them while I waited. Since I'd already paid at the time of order, he printed out a receipt for me to sign, bagged my items and gave me a receipt to take, and I was on my way. In less than 10 minutes, both filters were replaced.

USA Tools - autopartssupplies - Updated May 2026

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