Highly recommend. Steven. Anthony, Bryan and Josh treated us really well. Answered all our questions. We will come back here again did a great job. Thanku. read more

Do not avoid... run. I had a tire blowout and needed emergency service. I purchased 2 tires. The price alone was a horrible experience.there policy is to remove every tire and inspect brakes and try and upsell additional service. They then called me to offer brake service. At a price point that is unreasonable. Declined and I made the comment I would do my own repairs. There response was to tighten lug nuts so tight. I wouldn't be able to get them off. 15 min with a torch and lug nuts still started to strip. The level of evil to do this to people who can't afford there service is disgraceful. Please do not give this company your money. Support small businesses with a pure heart! read more

Pep Boys - Auto Repair Near Me - Miami, Florida

I called twice and was hung up on,then he apologized and was put on hold for more than 7 mins.I show up only to find him calling customer service on personal phone,someone calls he then puts him on a hold and refuses to service me and other clients asking while he had ample time. read more

Do not come here, my girlfriend was scammed 400$ to replace a flat tire The new tire itself was cheap around 80$ but the rest was "labor and equipment" Never in my life have I heard anyone pay more 50$ to replace a flat tire in labor. I guess the tools are made of gold! -------------------------------------------- No vengan acá, a mi novia le estafaron 400 $ para reemplazar una rueda punchada El nuevo neumático en sí era barato, alrededor de 80 $, pero el resto era "mano de obra y equipo" Nunca en mi vida he escuchado a nadie pagar más de 50 $ para reemplazar un neumático punchado por el mano de obra. ¡Supongo que las herramientas están hechas de oro! read more

Great service and pricing. Knowledgeable staff that is transparent and gives you all the options without trying to oversell you.

Muy más atención y si llegas una hora antes de que cierren no te atienden. Ni los trabajadores del taller ni los de la oficina te atienden bien read more

Fui hoy para que me checaran la batería, porque mi carro no prendia, y ademas le faltaba una tuerca para apretar el negativo de la batería, me dijeron que la batería estaba muerta y que me iban a reponer la tuerca que faltaba,me hiso $294.51, ok encendí el carro y se sentía como si quisiera apagarse, entré nuevamente y salio a checkar, me dijo que el problema era electrico y me recomendó un electricista, de camino al electricista el carro se apagó en pleno aguacero en Miami, la grua me cobro $250.00 para llevarlo a un taller, aqui me dijeron que el carro lo tenia que dejar y que llamaban a la mañana siguiente, uber $12 para mi casa, me llaman del taller a la media hora y me dicen que le faltaba una tuerca a la batería, que le pusieron ellos la tuerca y encendió. Yo no puedo creerlo que sean tan desalmados, es la tercera vez y no se porque regreso a este lugar, este place lo mas horrible para una mujer que no sepa de mecanica, mi error? Volver y no abrir el capote para checkar el trabajo por confiada, mi duda? Que a lo mejor la bateria mia estaba buena. Rateros!!!!!! Falta de consideración y poca ética tienen, sean mas profesionales, entre grua y bateria en pep boys $544.51 por la ineptitud y acción de los individuos que trabajan en PEP BOYS al no porner la tuerca a mi bateria read more

See all

I made an A/C quick check appointment for 6:00pm. I drove 35 minutes, waited 10 minutes in line to be told that NO A/C checks are done after 5:00pm. I asked why I was able to make an A/C appointment if they don't have anyone to perform the A/C checks.... super frustrating and I will not be back. read more

I brought my vehicle in for a standard oil change and ended up paying $164! Significantly more than the typical $70-$120 range for full synthetic plus filter here in Miami. This is inflated by add-ons and that BS "7-point" vehicle inspection. Won't be back. read more

I had ok experience with them, quality and value is on the good side. Time ready could be improved.

I'm thankful that the team moved quickly to get our Jeep back to us. The only reason this is not a five star rating is because the customer service could use some work. The staff was cool and friendly, but unfortunately, maybe the customer service lacks due to the volume of business, limited mechanics, and training. But, we would go back again (hopefully not too soon). Give them a try if in the area! read more

Had a 10:00am appointment for an oil change. Upon arrival, I was told my wail time would be 60 to 90 minutes. I don't understand what the point is making an appointment. Customer service was no help at all. I will not return to Pep Boys again for any reason. read more

Very good customer service, the front desk assistants gave me a very good discount, good suggestions for a better maintenance of the car. I'm very happy with the service. read more

I went to the location in Little Havana. Had to change my tires and they did a great job. They started working on my car as soon as I agreed upon the price. My only complaint is that I spoke on the phone the day before with one of the sales associates - Julio - who gave me an estimate that nobody could find in the system. Also the system was down and had to wait for a while in order to get checked in. read more

I needed a set of 4 inexpensive but decent quality tires for a 06 Elantra with 241,000 miles. Car is driven locally just a few miles per week, and it is near the end of its life, but safety is important. They offered a 40,000 mile tire at reasonable price installed. They also noticed front brake pads close to damaging rotors and replaced them during the same visit. Leo was our customer service representative and did a great job. Thank you! read more

I had an appointment scheduled and the attendant told me that even though I have an appointment it would take approximately 1.5 hours to do my oil change. I waited 2h15min!!! And only didn't wait longer because I went up to service desk to find out it had been ready for who knows how long?Additionally, they are renovating the front area near the service desk and it's extremely loud and dusty. This is not a conducive work environment for the workers inside, nor an acceptable place for customers that are sitting waiting on their vehicles to be serviced. I've never been to a more terrible pep boys! Usually I'm quite satisfied with my experience using a pep boys. read more

Pep Boys - Remodeling is really loud! - Auto Repair Near Me - Miami, Florida

I normally take my car to the dealership for its regular service maintenance, but i have found that Pep Boys does an excellent job taking care of my car. Their appt book online is quick and simple w available slots on the same day until late evening. Drop off interaction is simple and hassle free. They provide a free check on wheel alignment and tire rotation. They'll top you off if you need air in your tires or any fluids. I recently got my oil changed, got replacement brakes, and coolant flush. All this at a fraction of the cost. The service agent was in constant communication of anything wrong that may need immediate attention which can be addressed in that same appt or at a later day. They are never pushy to sell a service. I'll continue to bring my car here for some pampering! read more

Took my car in for a tire patch. My tires are less than a year old. The front desk was very cordial. However, the mechanic was either lacking in knowledge or trying to pull a fast one. They said my tire wasn't reparable because the puncture was sideways, not in the sidewall....that it entered sideways. After taking it to another shop they fixed it with no issue. Their quote was $200 for a new tire and installation. My cost at the other shop was $25 for a simple patch. That said, I would check with other vendors before trusting the mechanics at this shop. read more

They charged my battery checked and cleaned it for me. Back on the road In no time at all. Thank you Yostin and jariel

They did a very good job with changing my battery. The service was completed in a timely manner and the representative was very helpful explaining his recommendations. I would also like to recognize their manager, Steven De Leon, for his superb customer service, which is not something one finds easily in Miami. I had to replace a tire, and Mr. De Leon listened to my concerns and was very professional and courteous. I definitely recommend Pep Boys on 2301 SW 8th Street, Miami, FL. read more

I was apprehensive about trying this place due to the more negative reviews, but I had great service and wanted to share. I made an appointment Saturday at 8am for an oil change and to have them take a look at my battery. I showed up at 7:55 and was the only one at the counter. Jorge helped me and said I was the first customer there so the wait shouldn't be too bad. They called me at about 8:15 and said I would need a new battery in addition to the oil change. I told them to go ahead and then called me at 9:10 to say my car was ready to be picked up. I would definitely recommend making an appointment and showing up early. But I found them to be timely and the prices to be pretty standard. The employees at the front desk also speak English very well. I would also recommend going to Versailles down the street for breakfast while you wait. Overall, a solid place to go for an oil change. read more

Second time I try to use this location for service and its been equally terrible both times. This latest episode we booked an oil change for 11 am, and dropped car off at 10:30. Tried calling numerous times to find out status of car and no one answered. So showed up at 2 pm and car had not moved from spot where we left it. Asked service advisor for a status and was basically told they where behind on appointments and could not get to car for another hour and a half. When asked why he would not tell us this when we dropped off car and he just shrugged his shoulders and offered no answer. When asked what the purpose of the appointments was and he just ignored the question, completely rude. NEVER AGAIN read more

I did not have a good experience, they did not have my tires and they confirmed an appointment for me, which they later canceled.

Don't let the remodeling and construction of the establishment foul you, they are currently Open for business. Normally when taking my card for repairs or tire replacement expect half A-day or full day without your car. However. I was surprised how quickly the turnaround for my cars replacement tires were. In getting my car back to me ASAP. I was happy. read more

These people are a bunch of nasty CROOKS. I came in for my brakes to be done. They broke my headlight and refused to take responsibility when I have documentation FROM THEM that my headlight was fine when I came in. They offered to show me the camera footage and when I said yes, they refused and gave excuses. They stooped as low as to laugh in my face and say I was just there for a "free headlight". These people are downright nasty and vile. read more

I don't know about this place... I was given an estimate, a discount, and a receipt, and none matched or made sense. That's enough to shoot for one star. I came for an oil change, upgraded to synthetic oil, picked up a couple filters to replace old ones, got a couple accessories, was asked if service was good (?), I don't get it, why are they asking if service is good. I gather the stuff I needed while you changed the oil in my car, what service are you talking about? The oil change? Keep reading. Unfortunately, after I left, the car I had taken for the oil change was leaking oil. I gave it a few days, just in case some oil had spilled on the engine guard, but no, it kept leaking. I went to another Pep Boys where they replaced the oil filter, which was defective. Yeah, I don't know about this place... By the way, if you want to make up with me, Pep Boy, send me a free oil change voucher. Synthetic oil, please. If not, don't bother commenting. PD: Of course they had to shoot me a bot generated comment. Will they learn at all? read more

If you're considering this location, think again. They attempted to "recommend" a lot of unnecessary items essentially doubling my initial quoted price. They even attempted to allege 3 of my tires needed to be replaced due to wear and tear and that miraculously the 4th had a nail. I barely drive and replaced my tires over the last 1.5 years so I knew this was BS. The service rep went as far as to tell me he could not put the tire with a nail back on due to the location of the nail. Long story short, after realizing I have run flats and they had no run flats in stock, and only after I demanded my vehicle back today, they finally relented and told me they would put the tire back on. As soon as I picked my vehicle, I took it to another shop 5 minutes away. Guess what! No nail in my tire, no major wear and tear... just a quick rotation for good measure. read more

Friendly helpful staff. lots of parking available, found the items quickly, and it took me less than 5 minutes in and out. Prices are average. read more

See all

I truly trusted this place as They make you believed that they know what they are doing, but they DON'T. Thus, My car suffered major engine issues after taking several times (not cheap) to this place. Now my car is at another car service for 3 weeks as they need to call the warranty company to replace all the engine parts. Very dissapointed! read more

My mother in law took my car here to get the tires and breaks done. 1100 dollars later my tires vibrate and my breaks squeak. Not a little tiny squeak, an embarrassing loud squeak. My car was done on Jan 26 at first I though maybe it was because they were new and needed to be broken in but the squeak had gotten worse. I've been trying to contact the store to see if I can bring it in to have it looked at but I can't even get a employee on the phone I've spent over 15 mins on hold and then was hung up on. Don't recommend. Update. Manager returned my phone call yesterday he was really nice told me to come in and he would check all the problems for me. So I'm on my way there now. Hope he can help. read more

I went because I had a tire losing air that kept tripping the low air tire pressure to come on. I asked them to check the tire for leaks. They said they checked the tire and there were no leaks that it was my sensor and safe to drive. Well the tire got even lower. I took it to a Ford Dealership and they looked at the tire and there was a nail. I will definitely not go to this or any other PepBoys ever again. read more

Pep Boys is my first to go to shop for minor repairs anything beyond that gets too expensive and it's better to go to a smaller mechanic. Today I got lucky though the mechanic Pedro was professional and was able to help me with my car needs. Today I got a basic oil change tires rotated and some extra little things done to my car service took less than 2 hours my total was under $40. read more

Pep Boys - Auto Repair Near Me - Miami, Florida

I bought two front tires from this location and both tires were improperly balanced. This is the second attempt I make too get them re-balnced and the store manger William says to come back another day. I came 3 hours before the store closes. This is a location that does not care about there clients. I highly suggest the owner to re-evaluate his manger and everyone else there An absolute joke. read more

AVOID THIS PLACE. TERRIBLE EXPERIENCE this place is not worth even one star!!!!! I gave them my car and they told me that this repair and it will be ready next day. Now it is already more than a week and I still don't have my car. Every day they tell me this gonna be ready tomorrow, tomorrow and tomorrow. Just to connect with the person actually responsible for the repair ( if they take responsibility at all!) you have to wait like 15-20 minutes. This is one big mess and my biggest mistake. I just can't wait to get rid of this. Additionally placed a claim at their customer service but I don't think anyone cares at all. BTW prices are higher than on the market in general. read more

If I could give less than 1 star I usually come here because they are good at getting me in and out especially with an appointment. Not today absolutely horrible will never come here again I had an appointment for 8 came early to check in didn't even check in until 8:20 been sitting here almost an hour and people who didn't have appointments are getting out before me worst service ever will never come to pep boys again. Update I have now been here 2 hours and 10 mins and people are still walking out who were here after me PepBoys will never again get my service read more

Edit: almost a year later Pep Boys has done nothing to help me. On top of that, the tube they replaced leaked and I had to pay for another, more reputable shop to repair/replace it. Maybe some chains deserve to go under. Go to an independent shop--they have better service, better prices, better attitudes. Calix Tires for example (8th and Segovia) is far superior. read more

Pep Boys - The dent they put in my car. - Auto Repair Near Me - Miami, Florida

The wait time is incredibly frustrating, especially when you have an appointment already made. That said they are very attentive and try their best to get the work done as fast as possible. They're just grossly understaffed. I still think it is a reasonable price for things like oil and filter change, checking fluids, that kind of general tuneup. read more

So disappointed. Been servicing my car with pep boys for many years, even prior to moving to Miami. Had my car serviced and came home to realize that they had not put the hub caps back on. Called the store to get the front desk, be transferred to the correct department where the phone rang for 5-10 minutes with no answer. Continued in this cycle about 3-5x a day for a week until I finally was off work during the hours the store was open. I came to the store and told them they hadnt our the hub caps on and got a blank stare. I had the originals from my car, which were the car brand name priced at about $50+ a piece. After much running around they gave me their cheapest hub caps in store as a replacement... $40 total. Then they couldn't find someone to put them on, after waiting about an hour, they asked if I could come back. After explaining this was the only time I could come with my work hour, I got another blank stare and they said they would work on it. After having to stand over the service desk after 20 min they found someone who could put the hub caps on and did so. An email was send to customer service who said they would follow up with me within 48 hours. Here were are several weeks later and haven't heard a thing. And this isn't the first issue I've had with pep boys.... so be careful and make sure they aren't stealing parts off your car. read more

After been there for 15 minutes on an empty store waiting for someone to helped me, a guy came out to me telling me that I need to bring my flat tire myself into the store, and if I want they to put it back in my car it will take more than an hour. Horrible!!! read more

Simple puncture repair Don't both making appointments they will leave you waiting for 90 mins before they even start work on it. Manager was unapologetic and didn't offer anything even after leaving me sat waiting for 2 hours after booked appointment time. Pathetic customer service and William is a blatant Email sent to owner as requested nil reply read more