If I could give -5 stars, I would. This place is a complete disappointment. I've been waiting for a refund for 14 days--almost two weeks--and all they can say is, "Call the bank." No problem, except the issue is with AutoZone, not the bank. The bank was the easiest part of this process. Trust your instincts--if you get a bad feeling about a place, avoid it. The service here is terrible, and the staff seems completely incompetent. Speaking to them is a waste of time; they stutter over the phone with no real explanation as to why this is taking so long. Clearly, they lack proper training. Do better, AutoZone, or close your doors. read more

Awful customer service. I ordered a power bank here during hurricane Ian and decided to just get a refund because I had to call and ask a question and the phone rang and rang and rang and then eventually I called back again and someone answered rudely "I'm with a customer" and just kept me hanging. Don't go here read more

Rene from autozone replaced a wiper blade on my wifes GMC terrain. He was very professional and personable. i have replaced blades previously and have had trouble with the replacement. I will go back to this store in the future because of this experience. read more

Super packed with no end in sight. Unfortunately the counter people are not trained well and not only that, their computer systems show incorrect parts for your car.. Lots of special customers here all whom are treating the parking lot like their repair garage. Parking lot is packed. read more

I've always had good luck with this Autozone location. When the check engine light on my last vehicle came on, I came to Auto Zone and they lent me a diagnostic system free of charge that would allow me to read the message, find out why the light kept coming on, and clear it. When the resistor failed for the A/C fan on my current vehicle (so the fan for the heater and A/C was either at full or off, but none of the speeds in between would work), I took the part in and while they couldn't supply a replacement (that particular part can only be supplied by a dealer), the guy behind the counter was able to Identify it on sight. In other words, the guy working that day wasn't just a high school kid working behind the counter who knew less than the patrons, he actually knew his stuff and had experience as a mechanic. On my most recent visit, I only needed a new lamp for my brake light. I walked in, the lamps were in the first display rack, they had a catalog there where you could look up your vehicle model and it would tell you which lamps to purchase, depending on which one was out. There was no line to check out, and I was able to swap out the failed lamp in the parking lot before I left. I'm not sure if this Autozone has the same policy, but where I grew up, the Autozone stores also gave discounts of something like 10% to all firefighters, paramedics, police officers and other public safety personnel, all you had to do was show them your ID. I always thought that was a very kind gesture on their part. read more

AutoZone - Auto Parts & Supplies Near Me - Miami, Florida

Not sure why there are bad reviews but maybe I just got lucky. On three separate occasions over the last couple years I got help from Odise (spark plug, cataclean, and battery). He's the man. Genuinely cares about what's best for your vehicle and wallet, and give solid tips that ultimately resulted in avoiding expensive/unnecessary repairs at the car dealer. read more

Sergio was wonderful and kind. He helped me with my battery. Will be coming back for any car issues.

shoutout to this group of workers. needed a new battery and Andrea and Jose took care of me with no issues. We had some good laughs and they were helpful installing. I would definitely come back! read more

Terrible customer service. You could call this locations for hours during business hours and no one picks up the phone. If someone finally picks up the phone, no greeting, nothing, they just put you straight into a store phone recording and no one ever attends to the call, just automatic hang up. The district manager should be the first one to be reprimanded or replaced, he/ she is well aware of all the complaints regarding this location 1200 NW 27th Ave. that gives a bad name to the Autozone brand. read more

They have poor communication. Asked for tip even before doing a service that was included with my purchase. Bad attitude.

Very good experience tonight at Autozone Store in 1200 SW 27th Ave Miami, Florida. I purchased a battery EFB Duralast at Autozone about a month and a half ago. Yesterday the battery charge got so low for no apparent reason that it affected the electric power steering and brakes of the car (dangerous). Upon checking the charge I realized the battery was low. I took a chance and drove to the store (fairly close) for a replacement under warranty. It was raining hard and the sun was setting. The girl who assisted me (I wish I could remember her name but I didn't get it at the time) and a gentlemen by the name of Oddisey (sorry if I misspell) were very considerate and helpful. When the rain diminished enough Oddisey got his raincoat and tools and changed the battery for me in the rain at nighttime. I am very grateful for the help because they are not necessarily obligated to do this service, especially under such weather. Yet, they were very understanding and willing to help a customer (I needed to avoid the rain as I had a cold). For their help tonight and their great, excellent service, I give them 5 out of 5 stars! Thank you! read more

Horrible customer service!!! I waited for 40 min just to pay one item, only 2 people working in this store and one of them was on the phone all the time and only 1 cashier. More than 20 people waiting to pay and everyone with only one item. This is ridiculous!!!! read more

Just 4 trips to not get the job done. I needed to change the spark plugs on my car. I know that the days one size fits all (including foreign cars) is long gone. I would have expected better of an established computerized inventory system and competent sales person. Now I know why the easiest is to pay more and let mechanic stress. Best to keep out of the 'zone'. read more

I call the store for a battery on my car, after being placed on hold a person by the name JESUS answers to find out what I need. I tell him that I need to find out the availability for a battery for my 2005 Porsche. JESUS tells me, no I don't have anything for Porsche, I ask him if he can help me get one ordered & this man rudely asks me if "I couldn't hear him the first time". I ask to speak to HIS manager & he tells me that "he is his manager" I tell him that I want to know if it can be ordered & how much it would cost. This guy tells me " I already told you that I can't get that. HORRIBLE CUSTOMER SERVICE ON THE PHONE. That's probably why these stores are closing down. Just Go to NAPA OR INTERSTATE BATTERIES directly. If I were the owner of this location, I'd find out why JESUS is still employed there. Best of luck to anyone dealing with these people. read more

It takes so long to buy anything, there'll be one person in front of you and it'll be a 5-15 min wait 90% of the time. Could easily get another person to charge ppl, but employees just glance at you as they go about whatever they are doing. It's silly, I end up there because I'll have to buy 1 thing, cash, easy in and out, takes forever, walked out a couple times already. read more

I'm very glad that they offer the service of the free computer code reader for your vehicle, to check the check engine light. Great customer service, also in this location. read more

They never answer their phone and always put you on hold!!!! Horrible customer service from their part this has to completely change

Always a line. Always a wait. Not sure if they are understaffed or employees hiding in the break room. Either way bad management.

Sissy, the manager and Roberto the sales associate are great. All of the staff are good. Very busy, clearly everybody's got more than one job. Best to know exactly what you need before you get there. Parts ordered are on time and sometimes early. Price parts for foreign vehicles are often less than the competition. The free computer code scan saves all of us. Bring a little patience, it'll work out. Thanks guys, see you again. read more

My battery had died and was headed to the airport quickly. The manager Sissy got me a new battery and installed super fast and just in time for me to make it to the airport. Very knowledgeable and great customer service! read more

I took a battery that was confirmed working by me to be recharged. All autozones offer free recharging. When I came back to get my battery the obviously jerkish employee tells me that my battery is bad, won't charge, and tries to sell me a battery. I have no doubt that he purposely ruined it because it took him an awful long time to bring out my battery. I have with other employees previously gone inside to where the batteries are charged and it literally takes less than 10 seconds to unhook it and come back. Worst of all, further testing of my own confirmed that the battery had been ruined. Beware read more

Waited for 30 minutes to get a battery changed to be told that Bryan required a "special part" that auto zone didn't have. Across the street at advanced auto parts they had no issue removing and replacing the battery. Turns out the "special part" was a lug wrench but the process is time consuming so we were told they couldn't do it. read more

Bad attention, they don't respect the queue. I have to wait for 30 minutes for my turn and they pass their friends; i'll NEVER ever will come back there. read more

Walked in and the store was empty except for 1 person being helped by the only employee not stocking boxes in the back (code for talking crap in the back as I can hear them out front). The store becomes packed with customers in the half hour I'm waiting so 1 guy comes out of the back and calls next. I ask him to check my battery and he looks at the line and tells me the machine to check the battery isn't working. Complete bs. Horrible service will never go there again. read more