Victor De Albertis de Brickell Honda, Me vendió un Honda HRV con un muy buen servicio, una muy buena atención, estoy contento con mi vehículo ya que me senti muy bien en el proceso de comprarlo y la atención post venta muy buena también. Recomiendo mucho a ese vendedor , gracias Víctor. read more

This first time coming here from Arizona, I had Sam- great guy, wonderful customer service. Super personable and I didn't feel like I was about to be swindled. Today I had Vladimir Diez- so far I'm $1.000 in by his suggested repairs! I was just there two weeks ago!!! First off, if you bring your vehicle in- automatic $230 if they find something wrong. SERIOUSLY?!? If they don't find anything, they won't charge, but my god!! My first visit was great, but this visit has me rethinking things! Update: The part needed for my car was $100. Labor was $460. They got me!!! Never again! Don't go here unless you have money to throw away- I'm definitely not happy Definitely looking for a mechanic! read more

Brickell Honda - What a rip off!! - Car Dealers Near Me - Miami, Florida

A big LOL to this dealership. We showed up excited to see a vehicle that was listed as new, but when we got there, it was covered in dust and jammed behind five other cars in a ridiculously cramped lot. They couldn't even move it for us to test drive because of how tight the space was. It felt like no one had touched that car in months. The salesman we dealt with was polite, and to his credit, he tried to help--but it was clear that Spanish is the main language spoken here, which might be a barrier for some buyers who don't speak it. The worst part, though, was the bait and switch with the price. The number listed online looked great, but once we sat down, they added a massive dealer fee that was never disclosed up front. It completely changed the deal, and honestly, felt shady. If you value transparency and want a hassle-free experience, you might want to look elsewhere. This one didn't sit right with us. read more

They don't answer telephone , don't ever buy extended warranty if you buy a new vehicle

Quiero compartir mi excelente experiencia con el Dealer y especialmente con el empleado Alejandro Quintana Y a todo el equipo de Brickell Honda, realmente muy profesional. Me ayudó a encontrar el carro perfecto, un Honda Accord 2025, que superó mis expectativas. Alejandro me brindó una atención personalizada, escuchando mis necesidades y preferencias. Me explicó claramente los detalles del vehículo y el proceso de compra, se aseguró de que todo saliera bien y me entregó El Honda Accord 2025 es un carro increíble, con un rendimiento excepcional, tecnología avanzada y un diseño elegante. Me siento muy satisfecho con mi compra y recomiendo este Dealer y a Alejandro a todos los que buscan un trato honesto y profesional. read more

We had a terrible experience here at Brickell Honda with Advisor Anthounette Munoz. She was extremely rude and dismissive!! We booked the service in advance, and got several confirmation messages and emails from them about my appointment, she still tried to overcharge me for the oil and filter change even though I clipped several coupons from their website. She told me the price has changed on Monday and they were only going to change the oil and add windshield fluid ( literally water!!!). For this, the price was $89.99!! What a joke!! After I showed her my confirmation email, and messages, which showed all the offers applied to my booking, she said nothing and I don't even know if they did what they promote on their website!!!!! Completely lack of professionalism and customer service!! Beware of this place! So disappointed!!! read more

Brickell Honda - Car Dealers Near Me - Miami, Florida

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I arrived at 9:30 AM for a 9:45 AM appointment. From the moment I walked in, almost everyone I encountered was rude and dismissive -- the only people who were polite and welcoming were the sales representatives. I had to ask three different employees just to find the person I was supposed to meet, Anthony S. When I finally located him, instead of starting the interview, I was left waiting for over an hour with no explanation or courtesy. Eventually, when I mentioned I had other obligations and asked if we could reschedule, Anthony's response was extremely rude and unprofessional -- he simply told me to leave. This type of treatment shows a lack of respect not only for potential employees, but also reflects poorly on the company's culture and professionalism. How a business treats people in the hiring process says a lot about how it values both employees and customers. Based on this experience, I would not recommend this dealership to anyone looking for a professional environment read more

had a great experience working with Sofia Manota at Brickell Honda! From the moment I walked in, she was attentive, knowledgeable, and genuinely helpful throughout the entire process. She took the time to answer all my questions and made sure I felt comfortable every step of the way. Sofia went above and beyond to help me find exactly what I was looking for, and I really appreciated her honesty and professionalism. If you're looking for someone who truly cares and wants the best for you, ask for Sofia highly recommended read more

I would like to also add that I purchased a 2022 HRV and was overcharged for MSRP. Because it was "Covid" per manager. My car turned out to be a lemon. And now I have a lawsuit against Honda. They took zero responsibility. And I had no choice. read more

Good: Car maintenance completed on time. No poor workmanship identified after service. Bad: when dropped off for oil change, dealer told me recommended brake fluid change interval was every 2 yrs. I questioned the 2 yr brake fluid change interval with the dealer insisting recommended 2yrs. So I had the fluid changed at 2 yrs based on what the dealer told me. Honda recommends every 3 yrs. Dealer called me during service to tell me the coolant needed to be changed with 53000 mi on car. I questioned why and was told because S Fl hot conditions. Honda recommends every 10 yrs or 100000 mi which ever comes first. The coolant temp is dictated by thermostat and not outside air temp. I did not change the coolant. This dealership has pushed other maintenance that was more conservative than Honda refs on past oil change visits. I do not trust the service Dept. In addition, was charged 3% for paying with a credit card. This is the only dealership that I've been charged a credit card us fee for high cost (as compared to independent shops) dealership maintenance. read more

They don't care about you at all they just care about getting a sale please stay away from them if ur trying to buy a car I'll never buy a car from them again they fucked me over with a civic that had a lot of problems and they lied to me and couldn't do anything about it when they are the rich company stealing our money doesn't even deserve 1 star but i have to rate it read more

I had an outstanding experience leasing a car with Susana Fernandez at Brickell Honda. From start to finish, she was incredibly attentive, taking the time to listen to my concerns and guide me through the process with patience and expertise. What truly set Susana apart was her ability to counsel me on the best timing--both for purchasing my old car and starting a new lease. She made sure I understood all my options, never pressured me, and genuinely had my best interests at heart. Her warm and professional approach made what can sometimes be a stressful process feel effortless. i do not think I will ever deal with anyone else. If you're looking for someone who truly listens, cares about your needs, and delivers top-notch customer service, I highly recommend Susana Fernandez at Brickell Honda. She's fantastic! read more

Terrible experience at Honda Brickell. They get upset if you are upfront and say you just want a quote before returning to buy, so they refuse to give any final price for the car, either verbally or in writing. This makes it impossible to compare prices or plan your personal budget. The manager didn't even allow the salesperson to assist me, even though I was with my 5-year-old child. On top of that, the cars are poorly maintained. They clearly prefer losing customers rather than providing proper service. read more

Jorge Ramirez is an absolute scam artist. My family is moving to a new location and we needed to accommodate a dog and a new baby for our new vehicle. We explained to him our situation and he assured us everything will work out with the vehicle. Well to our surprise it DIDNT and we now being affected HEAVILY. Something that could have been easily avoided if he just did his job right and ask his superiors. Ridiculous. Just goes to show how salesmen will take advantage of you and your situation just to make a sale. Sad. read more

I put my Toyota 2024 hybrid RAV4 on auto trade and I got communication from a William at Brilckelll Honda I told him I wanted 33,500 for the car the number I got from them via an email was 28,500 but he said his boss was going to be anxious to buy the car and most likely running to buy 10 parts a day Took me 30 minutes to get there no big deal but when I got there, he sat around for 45 minutes and Manager came to me and looked at him strange way after I had told him I wanted 33,500. He said didn't you know he sent you something with the offer at 28,500 I said yes But I thought you'd be willing to negotiate you said you're not even close I said would you be able to negotiate from 28 500 and said no so William the sales person received me by implying that the guy the boss Manny was gonna negotiate with which is not true so if they send you a price for your Car, don't pretend you're gonna get it not only that, but Manny looked at me up an idiot never go let's see what they can do for me to make it read more

Terrible people with trash service. Only goal is to make as much money as they can off you behind your back. Be careful when you get to finance that's when they add a couple thousand more to your deal. read more

Trash Trash Trash. From no Parking, to Getting Blocked in so you Can't leave, Taking over an Hour to Bring the Vehicle to even See the Car. No One Speaks English, Place is Garbage. Buy your Car Somewhere else. 700 sales people (Sharks) no one is trying yo actually Help you. Hell with this Place. read more

Waited over an hour and the car we scheduled to see wasn't on the lot, they kept telling us that they were bringing the car and not cuz hing. To add insult the parking lot was a nightmare to park, people standing in the road talking and employees waiting in line to order food from a food truck, if you want to waste your time this is the place, we also had to wait for valet to move all the cars they parked in front of ours. Horrible experience read more

Brickell Honda staff scam grandparents, parents and children out of their money, and into a costly lease EVERY DAY! They are trained to do so. (Disgusting) read more

Excellent service!!!! Nice and clean office area. Wonderful prices and incentives. And what impressed me the most was the good amount of inventory in 4 different types of cars. read more

Brickell Honda - Car Dealers Near Me - Miami, Florida

This Honda is more professional than my dentist! I love coming here to get my car serviced. The service is always quick and the mechanics really try to work with you concerning budget. They even provide you transportation!! Vladimir is the best and I will always return to him. Highly recommended. read more

Liars. Called ahead to arrange to drive a hybrid CRV they said was available and then they couldn't find the car. We drove an hour in miserable traffic for this experience. Laughably, they told us that maybe the car had been STOLEN and their next step would be to call The police. F*** these people. read more

I went to Honda Brickell and I had the best experience with Jose Fernandez , he was attentive and helped me choose the car that I really wanted! It was fast and honestly it was an overall a good experience!!! read more

Brickell Honda - Car Dealers Near Me - Miami, Florida

I have been going to Brickell Honda for 6 years now for my service needs and they have been great. I want to give a special shout-out to Brandon as my service coordinator. He went above and beyond to make my experience stress-free when I went in for my most recent services. He got everything fixed as quick as possible with great open communication along the way. read more

Kelly Blue Book has a vehicle sales program that pulls the vin number and places a value ($5800 which was low) on your vehicle, then local dealers call you and offer to buy your vehicle. Brickell Honda harassed me for 3 days offering over the KBB value if I bring it in. I took the day off and drove the vehicle to Brickell Honda and after 2 mins there they offered me $2900, after claiming they would honor KBB price. Complete waste of my time. The next day I sold the vehicle privately for $7800. These thieves tried to steal my car. read more

Worst place to service your car I brought my vehicle in for a wheel alignment and 2 hours later has not been serviced yet until I complained about my car to see how much longer it would be to get my car back they tell me it will start being serviced so the expected wait after would be about another hour and a half for a wheel alignment. How ridiculous and frustrating this experience was also a very unprofessional service advisor ANTHOUNETTE MUNOZ read more

The staff member who appraised the value of our trade-in lost the keys to the car that we were trading in for a new car. Therefore, we could not collect several items in that car, such as the sun-pass, decal for the gate to our community development, etc. This appraiser stated that they would "sweeten the deal" due to their gross incompetence. (We received NO such sweetener.) The closing documents had to be re-written because they did not put the Vin number on the trade-in document that we needed to sign. (We alerted the sales consultant to this gross error.) The closing staff member was very busy with a client that had bad credit while we waited 3 hours to sign the closing sale documents. We paid cash for the new car but apparently this meant nothing to this dealership. It was very chaotic in the area where we had to sign the closing documents as two staff were chatting loudly by us. As seniors, we were treated with a lack of respect. We were told that the service department could open our trade-in the next day. Therefore, we paid for a hotel room near the dealership so that we could collect the items in the trade-in. Do NOT go to Brickell Honda! We will be contacting the Honda company about the incompetence of this dealership. Do NOT go to Brickell Honda! read more

For a simple oil change I had to wait 3 hours and more. Never again . This service is terrible.

Big cheaters Big liars Big scammers Unbelievable They want to scam you and take your money They seek dreams and they run your background check, as they says it's only once but it will be 4 times!!!! At the end they say they wants to lower your monthly internet it's a HUGE LIEEEE, they lower the amount but they stretch it to longer period We've got 18 months to finish our installments with the amount of $328/month, they've offered us $243/month for 72 MONTHS Just a calculation $328x18months= $5904 $243x72 months= $17496 Seriously!!!!!!!!!!! And at the end a manager comes out to try to calm me down by nodding his head and listen to me Another dealer that just care about money $$$$$$$$$$ Where is your customer service Attached the letter that they've provided us read more

Brickell Honda - The calculation that they've refused to handed it over to us!!!! - Car Dealers Near Me - Miami, Florida

When you go here BEWARE. They false advertise. Their General Manager "GM" sold me a Tesla that had a 7k option on their sticker I wanted that NEVER came with it. GM said it was a mistake. All my documents and pictures at time of purchase state it has the 7k option with that car vin, total lie. Mind you the GM took it 5 different places to get specs on it and he's a Tesla owner himself and still misrepresented this deal. You don't get 5 ppl to get specs on car, and own a Tesla and still mess up!!!! So he sold me a 49k MSRP for 43k which seemed fair. The next day we went to Tesla and they confirmed the info they provided me was false. We told him the car doesn't have that option and the car cost 39k, he still tried to convince me it did. Either way the msrp is not 49k msrp bc it doesn't have the option. So I'm not paying 43k for it. He then said he can't go lower than 40k msrp. I told him Tesla is selling them brand new for 39k w/ no dealer fee. I told him since I been Misadvertised, and as a satisfy guarantee company give me a better deal than Tesla so I can leave happy. They refused, and stated a used 2020 Tesla is more valuable than a brand new one. GM stated He'll sell that car for 5k more than Tesla MSRP to another buyer and by me sitting in his office arguing my point I'm costing him money and wasting his time. Company cares more about MONEY than customer satisfaction! DONT GO THERE! I was humiliated and embarrassed bc I had to return the dream car that I thought I bought after showing it to all my family, friends and positing it on social media. Regardless I was willing to keep the used car w/o 7k option as long as they give me a deal that is better than the same exact car new at a Tesla dealer. They didn't want to or cared to compromise for the "mistake" their GM made. If you go here, be extremely careful and cautious. Go to ANOTHER Honda dealership that'll treat you fairly, everyone that works their isn't on the same page. I wrote to their 3 owners as well, thinking they'll step up and say sorry for the mistake and fix it so I'm happy. But they were short and just said there's nothing they can do. I'd expect this from Pepitos dealership but not BRICKELL HONDA! AGAIN BEWARE!!! read more

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This review is for Honda Service The good - As with all dealerships the service is good. I credit our service advisor, Sam V. If you decide to have your Honda serviced there I suggest you ask for him. The guy is REALLY good at his job. He always bends over backwards to help us by honestly telling me which expensive services I can do without or finding me a secret coupon. The bad - This dealership started charging its customers to pay their bill. Let me explain - If you choose to pay your bill with a credit card you will be assessed a surcharge (about 3.5% with no cap). For us this charge was nearly $12. To me the credit card swipe fees that they are charged by their bank or credit card servicer are THEIR cost of doing business, not mine. Passing the charge onto me is a sleazy money grab. Because we refuse to pay more than another customer for the same service we will be looking at other dealerships for our next service. I wish you all the best in your search for a reputable dealership to service your Honda. read more

Absolute garbage service. They scam you with overpriced services and fees that don't exist within company policy. I was almost charged over $800 for just TWO things. The other service I declined ended up slapping me with a 15 "fee". Inspections are supposed to be free!!!! read more

When you already write a bad review about a place but gives it a second change, but now you have to write a second bad review...Also, I should have read these review before purchasing a car from there; lesson learned. Let me tell you about a terrible and continuing terrible experience with Brickell Honda. On May 15th I went to Brickell Honda to turn in my lease and purchase not one, but two cars. Everything was going well, until the next day. My family and I decided to go out for breakfast to a place about 30 miles from our home. We leave the restaurant, get in our brand new car and as we are about to get on the highway the car starts to stall a bit, but continued to drive. Within 10 minutes a message that said "Transmission System Problem" came on. As we are arriving to our exit the car begins to stall and at this point it's slowly moving when the dashboard displays a new message saying "Transmission Temperature." The car was barely moving but we were able to make it to a safe spot before pulling over. When we station the car, my husband gets down to check the engine and it smells burnt. Everyone exited the vehicle just in case and waited for a family member to pick us up, mind you in 90 degree weather in Miami with my 4 year old son. I call the dealer and tell them what happened and their response was "call roadside assistance" which I did. Roadside Assistance said they would take about 90 minutes to arrive so I went to wait at my parents' house while my husband stayed waiting for the towing truck. The towing truck arrives and says he can't do anything because the transmission is locked and needs a special towing truck with a dolly. I call the dealer and let them know the situation and once again the response is "Call Roadside Assistance." I call Roadside Assistance and they quote me at 90 minutes again. At this point it's about 6:00pm on a Sunday. In the meantime, I decide to go to the dealer and speak to someone in person and the Sales Manager comes out to which he says " I need to take it one step at a time, don't lose sleep over it." I was livid. Since he said there wasn't much he could do at the moment I went back to my parents' house to wait out the towing truck since the car was stranded right by their residence. At around 8:00pm I call Roadside Assistance again and let them know no one had arrived yet. They told me the earliest they could get to the site was 10:00pm! Finally at around 11:00pm a tow truck arrived and took the car back to the dealer. The next day I get a message from my salesman saying there was in fact a defect and the gasket was faulty and all the oil had leaked, which explains the big oil stain my parents had on their driveway. Oh to which my 70 year old father had to pressure clean in order to prevent any stains. My salesman texts me and lets me know they are going to issue a new car and will have it ready for me. I leave work early and arrive to the dealer and the car was ready and the paperwork was printed for me to sign. Not once, did a Manager come out to apologize personally. I sign all the papers and I'm on my way assuming everything was ok with my vehicle. I get to my house when my husband mentions there's a piece of tape on the roof of the car. I tried to remove it as much as possible but from sitting in the sun it was pretty stuck and it's still there. It doesn't end there...Mario, who printed all my paper work and contract said he would send me everything via e-mail. It was not until I e-mailed the General Manager that I got my paper week 2 weeks later! Fine, I get my paperwork and let bygones be bygones...Not really because the saga continued...So I'm excited about using the new wireless charger in my car, but when I put my phone to charge it starts for about 2 minutes and stops charging it. We tried with 3 different phones and same issue happened every single time. I have scheduled a service to get it checked out but once again another disappointing issue. Thought it would end there? NOPE! I am driving on my way to work yesterday in my other new Honda and when I go to clean my windshield there is no washer fluid! I know it's a small fix and it was as simple as me going to Advance Auto Parts and buying it myself, but that was the straw that broke the camel's back for me. This dealer runs this place with no regards to its customer and someone needs to address it. I am still waiting to hear a sincere and in-person apology for the Management team for all the mishaps but that doesn't seem to be happening. I hope this review serves its purpose and someone truly addresses this issue. Oh and if you want a good salesman good to Brandon, he will take care of you, but upper Management is terrible so not sure what to tell you. Go at your own risk. read more

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First of all I'd like to start our by saying I myself am a Honda Sales Rep out of Los Angeles. Back in December I came back home to Miami to help my mother by a car. I visited every single Honda Dealer in Miami and I didn't disclose to anyone of my sales reps from each dealer that I am a sales rep. Knowing all the programs inside and out I wanted to see which dealer would give me the best deal. None of them even compared to the deal and service I got here at Brickell Honda. I came into Brickell Honda and was helped by Leonardo De Angelis. There was nothing he could teach me about the car but he taught me a lot about exceptional customer service. The guy is down to earth and real. I am not an easy customer for anyone. That speaks volumes of his service. Fast forward to now I have sent him many family members and close friends. I trust him blindly and will never hesitate to send him referrals. AS A SALESMEN I HIGHLY RECOMMEND LEONARDO DE ANGELIS to everyone walking through their doors. Him and the desk manager Melvin are hands down the best in South Florida. Special thanks to Leonardo De Angelis for always taking care of me, my friends, and my family every time. read more

Brickell Honda - Business card - Car Dealers Near Me - Miami, Florida

Anna And Rolando very nice and good with customers/ makes you very comfortable. Whatsoever Make sure you double check on your car before signing off or you're going to have a hard time with the back and forth read more

Brickell Honda - Car Dealers Near Me - Miami, Florida

I've been a solid Honda customer for 27 yrs & I'm on my 3rd Honda w/the previous lasting 16 yrs. As that time has gone by the service and response has gone so downhill. Two things I'll share. Don't expect to get through to service by phone. It'll either keep ringing or you'll get hung up on. And I'll share today's experience. My current car that I got in December is pre-owned certified with an extended warranty. I went & was told a diagnostic would cost me $210. Really?!?! He didn't bother to look at the vin # to get the right info on the car &its purchase details. I figure he's thinking it's not a new car so it's gonna cost her &lastly because I'm a woman I wouldn't know any better. So when I objected, oh he looks it up & guess what..he finds my extended warranty & it'll cost me nothing. HONDA MANAGEMENT: My experience today projects ur staff wants to just get ppl out of the way (no one else was waiting) and charge unnecessarily. read more

This is a rip off. They make me cancel another deal I had with another dealer and make me drive all the way from Doral for a car they say was in stock but when got there they said they had solded. Este dealer o sus vendedores son engaño. Me hicieron cancelar una compra en otro dealer porque supuestamente tenian el vehiculo disponible. Me hicieron manejar desde el Doral y cuando llegue alli dijeron que lo acababan de vender. Menos de una hora read more

This dealership went above and beyond to help me when my starter went out in their parking lot! My car is not a Honda! They did not have to help me. Praise God! I kept getting offered coffees and to sit in the waiting room while the mechanic fixed my car. Very grateful!! Blessings to this establishment and hope people support this business. read more

Awful experience - went there twice because they promised to get us a good price without wasting our time. The first time they could not locate the car advertised. The second time we went back and forth many times and had to walk out. The next day they called us to offer a slightly better price. By then we had already purchased the Honda vehicle we wanted, at a lower price. Very disappointing that as former Honda customers (had purchased two new Odysseys back to back) we found a better deal and had a much more professional experience at a SUBARU dealership. Don't waste your time here. read more

I purchased the extended warranty but the dealer doesn't tell you that when you cancel the warranty that it takes 180 days to get reimbursed or 60 days if you pay a 75.00 fee Don't purchase extended warranty from this dealership. read more

Brickell Honda - I purchased this 2019 Camaro. I purchased the extended warranty - Car Dealers Near Me - Miami, Florida