Let me start by telling that I've purchased a few cars from Braman in the last few years. Service is great until you have a different problem. I purchased when I purchased my new car the option of tinted windows. The sales person was eager to sell more product like flat tire Insurance, and so I was happy to be insured. Now, when my tinted window is bubbling and I've been calling for the last two month, the dealership to have it fixed, and they do not have a technician. I am getting the runaround the Sales manager Neil will not pick up the phone. The finance manager blows me off and I've been transferred today for five different very polite and nice receptionist. That's as far as you can go in BREMAN BMW. I AM TRULY DISAPPOINTED FROM THE LUCK OF INTEREST OF THE DEALERSHIP TO ASSIST AFTER THEY SOLD ME THE PRODUCT. To take my money super-fast to fix the problem - A BIG RUNAROUND NO ONE PICKS UP THE PHONE. Service transfer me to Sales sales to finance, finance to SERVICE receptionist after receptionist. THIS IS NOT THE LEVEL OF SERVICE I EXPECT FROM BREMAN BMW OF MIAMI. read more

Braman BMW Miami - 29 minutes five different receptionist zero solution - Car Dealers Near Me - Miami, Florida

We currently lease an electrical vehicle from braman and had an issue with the car. We called them and immediately they scheduled and sent us a tow truck using Braman Roadaide assistance. Tow truck came lightening quick and the guy was super nice. I'll post pics of the truck and my car. In the evening hours they advised our car had a few recalls and service so they provided us a loaner. Loaner provided was nice and new and our service guy Gary was super cool and friendly. So far I'm providing 4 stars until and this experience was pleasant read more

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I had a great experience buying my first car at this dealership. Juan was my fav, super genuine and professional and Mauro was helpful as well. Also the guy who did the financial part and the paper work was kind and helpful (I forgot his name) Even thought we weren't one of the "heavy" costumers (many purchase there VERY expansive luxuries cars) they treated us like VIP. I purchased the car but had to fly out and they held it for me for two weeks, then they delivered it to my house. The car is pre-owned in TOP TIER condition. It had extra parts, all the paper work, I feel like a got the most amazing car for half of the price of a brand new JCW, but it feels new in every aspect. Will recommend this dealership for sure. read more

Braman BMW Miami - Enjoying delicious coffe & snacks while waiting for our test drive - Car Dealers Near Me - Miami, Florida

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My experience here was so disappointing it deserves to be shared. I arrived at the dealership fully prepared to purchase a vehicle that same day. I knew exactly which model I wanted and came with one simple request: to test drive it. Instead, my interaction with sales representative Waleed Radwan was surprisingly dismissive. Rather than offering a test drive or taking the time to show other available vehicles, he seemed rushed and uninterested. The conversation quickly turned into pressure to place a down payment to order a much more expensive vehicle configured in a way I never asked for. When I explained that I simply wanted to find the car I truly loved--not necessarily the most expensive one--his response was to suggest I should "look at Lexus." Being told by a BMW salesperson to go buy a Toyota product instead of being assisted properly was honestly shocking. So I left. Shortly afterward I visited BMW South Miami, where the experience was completely different. Their team was professional, helpful, and within a short time they located the exact vehicle I wanted--the same one Mr. Radwan insisted did not exist anywhere. I purchased it that same day. The contrast between the two dealerships could not have been clearer. BMW is a luxury brand built on experience and reputation. When a customer walks in ready to purchase and leaves feeling dismissed and judged, something has gone very wrong. I hope management at Braman BMW takes a serious look at how potential buyers are being treated on the showroom floor, because sending a ready customer directly to another dealership should never happen. read more

They need to communicate with their customers impossible to have any live conversations and call back

Before you go to Braman BMW Miami read this: After a good year of not requiring repairs to my Beemer, Braman sent a coupon for 3 free oil changes. I took my car in to redeem the coupon. During the wait, the service guy said the car needed new spark plugs and gave me a $500 estimate. I declined because I was on a schedule. The car was ready at 10 AM but the service guy didn't tell me until 2 PM. Flash forward to recently, the car reported a malfunction. A reputable BMW shop found that a spark plug blew out and through a valve cover. Another plug was found loose. Do you see where this is going? During a routine oil change, Braman BMW mechanics handled the car's spark plugs in order to provide an unsolicited estimate and failed to secure the plugs after their unsolicited inspection. Their failure resulted in this catastrophic malfunction. In a previous incident that I could not prove, Braman BMW partially repaired the coolant system instead of fixing the entire failing system knowing it was close to the end of the warranty period. I eventually had to have the car towed back to Braman in order to repair the entire system including the part they originally repaired which I had would have to pay out of pocket. DO NOT HAVE YOUR CAR SERVICED AT BRAMAN MOTORS MIAMI. It's unfortunate that their collision center is probably the best in Miami. If I ever get a dent, I will need to take it to another BMW collision center. DO NOT HAVE YOUR CAR SERVICED OR REPAIRED AT BRAMAN MOTORS MIAMI. Thank you hearing me out. It's taken me a minute to get enough courage to bring Braman's bad business practices to light. read more

Lets talk about the scammer that Livan is. My brother was lured from offer up to buy a car from a person buyer and was lured to this DEALERSHIP and the seller says he on his way and all of a sudden he gets a call from this Livan Salesman that says to him he's the one meeting up with him. Mind me he was suppose to be meeting a personal seller NOT A SALESPERSON. The post was made by a normal person not a store nothing saying that its coming from a Dealership. The icing on the cake was when the car that he came to see wasn't even there. I dont know how Braman BMW Miami works but I definitely don't think they're an employees should be scamming people this way. read more

I brought my electric I4 in for a nail in the tire. It took 2 days to fix it. They said I needed a whole new tire-and sent me a video of a tire that was disintegrating!! I have only had the car for 5 months and barely drive it. I asked how that happened and the advisor said he had no idea-I don't even think it was my tire. After waiting 20 minutes to pick up my car-they handed it back to me with a filthy tire and a gash in the rim!! This service is a mess and Jomar, the service advisior, is incredibly nasty. This is the first and last time I will use Braman. So awful and disappointing. They should be ashamed of themselves-especially Jomar and the employees who instead of getting your vehicle are gossiping and playing on their phones! read more

This is a review about Braman's Service Department, not the Sales Dept. We have been servicing our BMWs here for 10 years and have always been treated wonderfully, thanks to Chris! He is very knowledgeable and makes sure that we are taken care of to 100% satisfaction. We were there again this past Monday to get a final inspection of our X3 so that we could buy out our lease. All was done thoroughly and quickly so that we could do it all in one day and not have to come back again the next day. They have a nice customer lounge so that you can be comfortable while waiting. No fold up chairs at this reputable place! We also wish to thank Scarlett for her helpfulness on the Sales side! You truly are treated royally by the staff no matter which department you are in. read more

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My wife went to the business for service and was racked over fire. She was told that there repair needed to her car. The repairs stated was well over $1500. Upon taking the car to a certified mechanic, it was found that the car did not need any repairs. The estimates were unethical and underminds the nature of an ethical run business. My wife was upset about the outcome of this wick attempt to conduct fraudulent business on their behalf. I told her not to do any more business with this organizatio. read more

They're thieves. $500 per hour labor rate when the mechanics make $50. $9000 for a front differential rebuild. They should be shut down.

this is note I sent to the person in charge of Braman BMW not Much of a customer service person .Braman needs to fire the whole service team including Management Mike We've been loyal Braman customers for over 10 years, owning and leasing several vehicles including Cadillac, BMW, and Hyundai. Unfortunately, our recent experiences with the BMW service department have been the worst we've ever encountered with any company. During our last service visit, none of the fluids were topped off, and the tires were not rotated -- something I confirmed by marking them beforehand. When we noticed these issues, we tried contacting the manager, but he refused to take our call and instead relayed a message through the service representative, suggesting there might be a leak. This lack of professionalism and accountability is unacceptable. Our leases are about to expire, and we will not be giving Braman any further business. Even though we had planned to purchase another Hyundai Kona (we paid cash for our current one), we'll be taking our business elsewhere -- the same goes for our BMW 4 Series and 3 Series. Over the years, we've met many great employees at Braman, but it's clear that the turnover has affected service quality. After the most recent service on my 4 Series, I had to take the car to an independent, reputable shop just to verify whether the oil had even been changed, as the engine bay looked untouched. I'll be presenting a full report, including findings from the independent inspection, to the General Manager next week. It's disappointing that long-time loyal customers are treated this way. read more

I've owned 8 BMWs, but am currently driving other vehicles. I decided that it was time to sell my Porsche and had been considering getting back into a BMW. I did my research, understood what stock looked like, and wanted to speak to a sales advisor about a test drive and pricing. First try went to a sales guy who listened to me for 30 seconds and asked if he could give me a call right back. I never heard from him. Two days later, I did receive an email stating that he was "sorry he missed me today" and that I should "reach out to him at a time that was more convenient for me" - odd since I actually spoke with him two days ago at a time that was very convenient for me. What is weird is that it not only took him two days to get back to me, but he didn't even try to call me back. Second try, I called and reached another sales advisor. I met him for a test drive and he was very friendly and knowledgeable. He also gave me some very good tips about selling my existing vehicle. I thought to myself that this seemed like a guy who I'd be comfortable buying a car from. The next day, I texted him with the specs of the car that I wanted and asked him to email me with pricing details. He texted me back "OK", but that was the last I heard from him. No pricing. No follow-up. Four days later, I bought a new car from another dealer. I'd think that returning calls from an interested customer is a very low bar, but, obviously, they've failed to meet it. On the upside, they have nice facilities and a good selection. But, unfortunately, we're not doing business together. read more

Went to purchase a car and the staff was very unprofessional. Wouldn't recommend buying a car from here!

I brought my vehicle in for warranty work. These sorry mechanics here are amateurs. How do you charge 400+ dollars an hour and forget to put bolts & nuts on my strut and , even my driveshaft was missing bolt after a few months of driving.. they make sure you come back to bring your vehicle for more work. They got real job security going on there... read more

Please read before you go to this place ... Be careful of the options they give you and make sure every detail it written before you leave . My first review was very positive about it, because they make you believe you are getting something great , but unfortunately is not and I need to clarify the name of the person is Anthony Marte he is the Finance Coordinator .... he tried very hard to sell a package for "peace of mind" in which the care of the tires was covered and of course we accepted because we know the price of any kind of services on this car and we wanted to be protected ... but when the moment when we needed to use this "package" arrived , it was not what this person sold us at all , and we had to paid full price of the service and every monthly premium for nothing at all. .... We tried to contact him several times but he didn't even respond our emails or calls , at the end it was not his problem anymore !! . This is very very unprofessional service and not what you expect for a BWM dealer ... My recommendation do not buy or lease you car here they are money seekers who only shows nice the 1st day .... Very disappointed read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

THEY ARE SCAMMERS! My cat stopped stopped working because of a battery problem it got towed here and ended up having an engine issue. My cat is under 50k miles and they are not trying to cover because of the wrong oil being put in the engine by a shop. They fail to show any proof that this is what's causing my issue. Freddy is horrible at communicating! Answering the phone! Giving any type of proof before having me pay 50k. Do not give these people your money! read more

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I have been leasing from Braman BMW for nearly two decades and have always found them to be a company of integrity, professionalism and kindness. Willie Peraza sets an example of leadership. I have found the service and collision departments to be very professional as well. This week the most extraordinary act of kindness from sales rep Naiki Betancourt who drove this 79 year old lady home from a leasing meeting rather than let me take an Uber. I highly recommend. if you want a BMW go nowhere but Bramzn. read more

For a ready car buyer, I couldn't have been MORE disappointed by the LACK of service by all the attendants on today 1/17 at 2:30 pm. Shame on all the Salesman who LOOKED at us, yet didn't approach us. As a leader in the Miami Community, I was positively appalled at this. Trust I will be sending anyone elsewhere. If you're interested here, by all means dress all out, because if you're not in your peacocking outfit, you won't be approached. read more

Stay clear from this seller. Will send defective parts and will take 3 plus weeks to send.

UPDATE: I went to Braman to sell my lease back to them after they said they wanted to buy it and give me equity. I was then urged by the salesperson not to lease another car from another brand, and that they will make me a deal on a new BMW. Skeptical, I entertained the offer. I was promised by the salesperson that I would receive a 2,346 discount off MSRP +1000 in equity for the purchase of my vehicle. I was also offered a 2,000$ credit off MSRP via Email from the GM. Lowe and behold, I was paired with Anthony again to do the numbers. As I reviewed the numbers, I noticed that there was no discount reflected in the deal. I asked Anthony and the sales person several times to show me where the discount was applied -- after being pressed to point to where the discount was applied, Anthony admitted that he can't, because it wasn't! I also used the dealer calculator to price the vehicle, which came out MUCH lower than what was being offered. They told me that the calculator was not accurate. (Why provide customers with a calculator if it's inaccurate?) I asked them to explain where the inaccuracies are in the dealer's calculator on their website. Finally, Anthony admitted that they were trying to lease me the vehicle above MSRP "market price" and that's why the numbers varied. Basically they were trying to sell me mangos for five dollars that really should be sold for one dollar, then told me they would discount it by two dollars, trying to make me think like I was getting a deal. When in fact, I was just getting ripped off "less." I understand market conditions and supply and demand, but they made it seem like I was paying MSRP AND getting a deal when in fact, I was not. This was confirmed by Anthony several hours and wasted days later. I walked away and will never go back to Braman BMW. There is a culture of dishonesty that is unbearable. They don't care about locals or loyal customers, only international clientele that don't care about being ripped off. Perhaps there is too much testosterone, as the only female employees are the ones working the reception area. This was a classic bait n switch, mixed with false advertising. Braman marketing team is putting them at risk of legal trouble by offering customers deals they never intend to honor...scam artists... BEWARE read more

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Today, I visited Braman, prompted by numerous letters from General Manager Mauricio, asserting the need for my car in stock and promising a favorable deal. However, my experience today was far from satisfactory. Upon leasing in June 2021, I was assured by the sales rep and financing department that I could "exchange the vehicle about 6 months earlier without any fees" and upgrade within the loyalty program. Unfortunately, this turned out to be misleading. Firstly, I was quoted around $4000 to trade in earlier, contradicting the terms presented during the initial lease. This unexpected charge equates to approximately 6 months of payments. Secondly, the proposed monthly lease price for a higher-class vehicle was nearly 2.5 times my current payment, a stark contrast to the promised the loyalty program. Braman's notion of loyalty is perplexing. I was offered the same series I have for an additional $400, requiring a $7000 down payment, which hardly qualifies as a favorable deal for a vehicle below $45,000. Moreover, the $4000 charge for returning the car before the 36 months feels like prepaying for the privilege of returning early, further highlighting the questionable practices at Braman. In conclusion, my experience has been disappointing, and the misleading practices I encountered reflect poorly on the general manager and the financing department. I am left with no choice but to wait until the 36-month mark, pay the disposition fee, and seek a more trustworthy alternative for my future automotive needs. read more

This dealership sold us a new i4 M50 EV with a plug in the tire. We have owned 9 BMWs and never have been treated so poorly. We still own two sedans and I am thinking we sell those and never look back. We tried to resolve this issue and got nowhere. Escalated to BMW of NA to put in a formal dealership complaint. They are useless to help they say. I would not recommend this dealership to anyone. Moving on.... read more

STAY AWAY. Horrible experience. Car was supposed to be delivered 5 days ago. Nobody will call us back. We keep getting different departments. Unless you are buying a new car, you will be treated poorly. We are extremely disappointed. Really bad customer service. It's very sad that such an old company won't keep their name high. We considered buying another vehicle but now I know for sure it won't be from them. read more

Nestor Rincon is a terrible sales manager who has a very nasty attitude. Jean the sales associate gave me a deal for a car Saturday and told me to come back Tuesday then Wednesday since he isn't working and can't process the papers in the weekend. Then Jean called to come to get the car for the same price. After I show up they raised the value of the car for $10,000; telling me I can't honor my word with a terrible attitude lying on my face. What a shitty way of doing business! Wasting people time and lying on their face. read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

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please don't coming to this dealer they are scammer and those cars are piece of shit after 5 months is broken and they are not responsible for nothing they exchange my car and they promise me give me in 6 weeks my warranty money back because that warranty what they sell don't cover nothing and i'm still waiting after almost 3 months please dont buy car in this dealer they are scammer and liers that dealer is bullshit dont buy warranty at this dealer either they dont cover nothing please dont buy nothing here please and the service is worst so nothing is goos there please don gooooooooo read more

Yesterday we went to a dealership on us1 the second we walked they treated us bad not one person came up to us, today we go to braman and the second we walked in Nick Stgermain treated us like family the whole time. When it's time to go buy another car we will definitely come back and ask for Nick. read more

DON'T SERVICE YOUR CAR HERE! We took our BMW in for a flat tire. These are run flat tires, and was pretty sure it would need replacing. The service tech pulled together a price that included a few things from an overdue service. Paperwork signed for $550. Came back to pick up when ready, and the price tag jumped to $840, because the original quote didn't include the cost of the tire! How do you go in for a flat tire replacement and don't include the price of the tire? I tried to speak to the service manager, I emailed them all, and zero response. Shame on the Service consultant Nasser Darwich Shame on the Service Manager Gus for not even addressing the issue Shame on the business manager Mr Rodriquez for running a business with such shady practices. read more

Don't trust the service department. Get a 2nd quote. Multiple times expensive repairs were quoted. Another service center resolved the problem with a software reset. read more

Worst dealer experience ever! Please dont waist you time going there and be treatet like trash! Salesperson and manager dont respect customers time or money! After we close the deal, meaning, price, they check my credit and just waiting to sign, they took a high profit deal in the same car! I cant believe whats happening! I never recommend this dealer! read more

Braman BMW Miami - Worst dealer in bmw in south florida! - Car Dealers Near Me - Miami, Florida

I had a nail in my tire, not a big deal. It's a brand new BMW made a service appointment and went to the place only for them to tell me that I need an entire new tire. That simply untrue, I have automotive mechanic experience and the tire had over a quarter inch of tread left. this place is just trying to use you extremely poor customer service. The guy was rude the whole time keep in mind. I have a 2023 BMW M3 competition $100,000 car. read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

Its the 3rd time I purchased a 7 series still under warranty, I gave them one chance after another only to find out nothing changed, They always try to up everything, on my last car a 750i X drive 2018 I was having a problem with water leak, I was told it was fixed only to find out it's still leaking, I returned an same issue Now I found out it's the radiator side tank had a small crack all along. N another event I replaced 4 tiers on the car and when received the car back only to find the rimes were damaged on two front ones... I definitely won't buy another car from them and know they take advantage of people who don't have knowledge... Stay away read more

I found a vehicle on a website of Braman BMW Miami It was exactly what I'm looking for. I called the dealership and l the sale's person reassure me that car is in the dealership and he will be able to assist to test drive at 12 noon following day. I own a similar vehicle right now but looking to change for thet hybrid that has an air suspension which allow my wife who is handicapped to get in the car easier. I had to drive one hour to that dealership where I found out that the salesperson simply lied to me that the car was in their possession. Having another associate to fool me showing me paper with a completely different car! They're try to make a fool of me and whole situation was very unprofessional It is the worst dealership! Their management and employee never say the truth SHAME SHAME SHAME on you!!!!!!! read more

We live in CO and are in the process of ordering a BMW. Unfortunately, with the current market and chip shortage, the local lots are almost empty. No lot near us has the interior colors we were interested in. We wanted to view them in person before ordering. Since were coming to Miami for a trip, I decided to look to see if any dealership in the area had the interior colors. Braman had them. So we decided to stop in. When we initially came in, a man in the room to the right when you enter the door (it had the samples on the wall in there), sitting closest to the door helped us. We made clear our intent and that it would not be resulting in a sale. He sat back down at his desk and left us. We then went out into the larger showroom and as we were looking inside a vehicle there, Abelardo Khouri, came over to help us. We also told him why we were there. He said that it was okay (that it wouldn't be a sale) and that he didn't mind helping us. He got the keys to open the vehicle on the floor to look at the seats. He then walked us around the dealership and to the used car building as that is where the other color was supposed to be. While we couldn't find that car, he took the time and walked us all around looking for it. So the reason for this review is to give credit to Abelardo Khouri and maybe send some business his way! If we lived local, I would have definitely worked with him so that he received the sale. If you read this review and plan to head to Braman BMW, I highly recommend you go to Abelardo!! 4 stars based on the overall experience with the first guy, who couldn't be bothered. If I hadn't dealt with him initially and we were discussing Abelardo only, it would be 5 stars! read more

I had the pleasure of working with Nick at the Braman BMW in Miami. Nick was attentive and made sure all my needs were met. He was very helpful in making sure that I left with the car I wanted. He responded quickly and resolved all my issues. Thank you again Nick!!!! read more

We had a great experience during our purchase experience of our new Mini. Henry was our salesperson and did a great job educating us on the market value, features and worked a little magic on the pricing. Once we signed off on the car we saw Jerome in the finance department who was amazing. He explained all the option and was very transparent during the entire process which we appreciated. Once all was done I had some follow up questions and both made themselves available and answered them promptly. read more

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It took 20 days to get air freshener and a key holder case. At the moment I arrived they told that they got a system down and they can't find ordered items. Everything is super long and you literally need to wait forever. Once you choose something you need to wait another line to reach the cashier and then again you need to wait to get the item. But again they can send back home wait for a couple weeks and whey it over you need to wait another couple lines to get what you ordered. No customer oriented service at all. I don't want to come back. I mean staff is well communicating but there is no sense when the air freshener purchase is that hard thing. Plus you can't order it with a delivery to your door. Ridiculous. Spent like 3 hours total not including drive time. read more

Braman BMW Miami - Car Dealers Near Me - Miami, Florida

Been a few years since I've gone out car shopping and guess what, it's about time to replace one of the cars,. As done in years prior the search begins n the internet looking for manufacturer discounts and special offers led me to the BMW USA page. I reviewed products and sent out price request to two dealers and surprisingly the were calling two minutes later asking me to visit show room. I made it clear that I was shopping via internet and didn't want to spend countless hours in dealership going through sales process and they immediately transferred me over to the internet sales guy that understood that I wanted a quick process to buy a car at a reasonable cost. I was quoted by both South Florida dealers pricing that I considered a good deal, but looking into option found that one dealer Braman BMW actually had features that could help me make final decision. I followed up with my sales representative Kenneth Solstrs and gotta say that his good service and disposition earned my business and highly recommend anyone looking for a good deal on a Beamer to give him a call, I took delivery of car and would also like to express how happy I am with overall service at Braman BMW. read more

Braman BMW Miami - Purchasing new BMW - Car Dealers Near Me - Miami, Florida

Rude staff, unhelpful and had zero interest in helping me get into a new car. Do not recommend going to Braman.

I purchased my car at Braman BMW and the experience was great. But regarding taking my car for service.... THAT was a completely different story!! The experience was horrific !!. Service agent was clueless. If he responded to any messages, it would normally take 24 hours. MY car that only has 5,500 miles in 11 months was there for two weeks.... I'm a BIG fan of BMW but very upset with the service level at Braman. It's a shame but someone there should address the issue. read more