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Braman Genesis

3.3 (9 reviews)
Closed • 8:30 am - 8:00 pm

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Toyota of North Miami - Our brand new state of the art showroom!

Toyota of North Miami

(528 reviews)

The customer service here with Sonel was excellent - above and beyond. His assistance was such an…read moreimportant part of resolving a complicated hybrid battery replacement on my Prius. He thoroughly explained the Toyota warranty on these costly parts. The mechanical work on my car was completed in a timely manner. I also want to note the exceptional ambience for customer care at this dealership. They provide very comfortable spaces for customers who are waiting during service including a "quiet" room work area and a snack bar. Definitely 5 stars‼

Here's a strongly worded review that gets your point across while keeping it grounded as a personal…read moreexperience: I had an extremely disappointing and frustrating experience with North Miami Toyota, and I feel compelled to warn others. A family member of mine was sold a vehicle that should never have been put on the road. Not only was the car unsafe, but it was also significantly overpriced for its condition. What makes this even worse is the way the entire deal was handled--there was a clear lack of transparency and professionalism from start to finish. To add insult to injury, they failed to provide all the required paperwork, which is not just poor customer service--it raises serious concerns about compliance with legal obligations. Buying a car is supposed to be a straightforward and honest process, but this felt anything but that. This experience left us feeling taken advantage of and misled. I strongly urge anyone considering doing business here to proceed with extreme caution, ask plenty of questions, and double-check everything before signing anything. Trust is everything in this industry, and unfortunately, this dealership did not earn it.

Braman BMW Miami - Enjoying delicious coffe & snacks while waiting for our test drive

Braman BMW Miami

(500 reviews)

Edgewater

Let me start by telling that I've purchased a few cars from Braman in the last few years…read more Service is great until you have a different problem. I purchased when I purchased my new car the option of tinted windows. The sales person was eager to sell more product like flat tire Insurance, and so I was happy to be insured. Now, when my tinted window is bubbling and I've been calling for the last two month, the dealership to have it fixed, and they do not have a technician. I am getting the runaround the Sales manager Neil will not pick up the phone. The finance manager blows me off and I've been transferred today for five different very polite and nice receptionist. That's as far as you can go in BREMAN BMW. I AM TRULY DISAPPOINTED FROM THE LUCK OF INTEREST OF THE DEALERSHIP TO ASSIST AFTER THEY SOLD ME THE PRODUCT. To take my money super-fast to fix the problem - A BIG RUNAROUND NO ONE PICKS UP THE PHONE. Service transfer me to Sales sales to finance, finance to SERVICE receptionist after receptionist. THIS IS NOT THE LEVEL OF SERVICE I EXPECT FROM BREMAN BMW OF MIAMI.

We currently lease an electrical vehicle from braman and had an issue with the car. We called them…read moreand immediately they scheduled and sent us a tow truck using Braman Roadaide assistance. Tow truck came lightening quick and the guy was super nice. I'll post pics of the truck and my car. In the evening hours they advised our car had a few recalls and service so they provided us a loaner. Loaner provided was nice and new and our service guy Gary was super cool and friendly. So far I'm providing 4 stars until and this experience was pleasant

Car Factory Outlet Miami

Car Factory Outlet Miami

(310 reviews)

West Flagler

Awesome experience. Rey was very kind and showed great professionalism and was able to provide me…read morewith the information I needed about the vehicle. The manager Leonardo made me feel like at home and was able to satisfy my needs, Everyone in the office was great and friendly I would definitely recommend coming here!

Unfortunately, I did not walk away happy at all from my experience with Car Factory Outlet Miami…read more STEER CLEAR OF THIS PLACE To begin with, the car I purchased did NOT come with the original key or key fob. Instead, I was given a completely different third-party key, and I was told I would receive information later to obtain the proper FOB. That never happened. Honda quoted me around $275 plus tax just to cut and program a replacement key/fob for the vehicle. Every time I followed up with the dealership, I was given the runaround and told the car was sold "as is." Second, the pricing and financing process felt extremely misleading. I was initially told my payments would be around $367 monthly, but after fees and paperwork, the payment ended up being about $400. Important details were not properly explained before I signed. I also noticed the contract listed the vehicle at around 43,000 miles, but by the time I drove it off the lot it was already showing around 46,000 miles. What became even worse was the financing situation afterward. The dealership apparently could not secure financing through a bank, yet they continued having me make monthly payments directly to them instead. My checks were being deposited into the dealership's account rather than through an actual lender. During this process, my credit was negatively affected. The experience became so stressful and unprofessional that I ultimately had to hire a lawyer to resolve the issue. After legal involvement, the dealership was forced to take the vehicle back and issue me a full refund. It was an exhausting and horrible experience overall. While the staff may come across as friendly during the sales process, I personally felt misled and poorly handled throughout the entire ordeal. I strongly recommend that anyone considering buying a vehicle here carefully steer clear. Don't waste your time or your money.

Braman Genesis - car_dealers - Updated May 2026

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