In Florida I just don't get it how they give you a price but then they have about $3500 in fee fees…read moreand it's not taxes and registration. It's just random free fees that they can charge you over here like in California the documentation fees, 80 bucks over here it's 2000. It's pretty laughable, but it makes me want to get in the car business out here if I could do that.

WARNING TO ALL CONSUMERS: SCAM AND FRAUDULENT PRACTICES ​I…read moream writing this review to warn the public about a highly illegal and deceptive experience I encountered at Toyota of North Miami on June 11, 2026. During my vehicle purchase, the sales representative, Nelson Pineda Rodriguez, in direct collusion with a third-party entity called Legend Services, ran an insurance scam under my name. ​I was illegally charged an unauthorized fee of $350.00 USD under the false pretense of a "down payment" for an auto insurance quote. Here are the facts: ​Document Forgery: They generated an insurance quote and stamped a signature in my name without my authorization, knowledge, or legal consent. This is blatant identity theft and forgery. ​Stolen Funds: My actual auto insurance provider later confirmed that they never received a single penny of this $350.00 payment. The money collected at Toyota of North Miami was completely pocketed and unaccounted for, forcing me to pay my full premium separately to my real insurer. ​Unlicensed Activity: To make matters worse, I discovered that the individual operating on behalf of Legend Services at the dealership does not even hold a valid, active insurance agent license in the State of Florida. ​Operating an insurance brokerage without a license, forging customer signatures, and taking money under false pretenses are serious criminal offenses. A formal Demand Letter has already been sent to management, and complaints are being filed directly with the Florida Department of Financial Services (DFS), the Office of the Florida Attorney General, and local law enforcement. ​Do not trust this dealership. Check every single line of your contract and financial breakdowns before signing anything. Nelson Pineda Rodriguez and the management involved need to be held accountable for these predatory and fraudulent actions.

I had a great experience buying my first car at this dealership. Juan was my fav, super genuine and…read moreprofessional and Mauro was helpful as well. Also the guy who did the financial part and the paper work was kind and helpful (I forgot his name) Even thought we weren't one of the "heavy" costumers (many purchase there VERY expansive luxuries cars) they treated us like VIP. I purchased the car but had to fly out and they held it for me for two weeks, then they delivered it to my house. The car is pre-owned in TOP TIER condition. It had extra parts, all the paper work, I feel like a got the most amazing car for half of the price of a brand new JCW, but it feels new in every aspect. Will recommend this dealership for sure.

Every time I come here, there seems to be some kind of problem, whether it's a delay, overpricing,…read moreor another issue that ultimately requires manager involvement. At this point, I would estimate that 99% of my service visits have ended with me having to speak with a manager. My most recent experience was especially disappointing. I brought my car in for a battery replacement, and afterward discovered that approximately $30 in quarters that I kept in a bag inside my vehicle was missing. The change was there before I dropped the car off and was gone when I got it back. On top of that, my car wasn't even washed. After spending more than $500 on a battery replacement, I expect significantly better service, attention to detail, and respect for a customer's vehicle and belongings. Unfortunately, this experience was the last straw after repeated issues here.

I'd like to commend sales person Jose Antonio Morantes, he was very nice, listened to our…read morerequirements and try to find the right Car for my wife and I. We're still shopping, but He will be our contact person at Ferco Motors. Thank you,

WORST Dealership in South Florida. NEVER go there and waste your time. Trust me, once they bait…read moreyou in, they say oh that car does not work but we have another one lol hahaha the oldest line in the book. They literally lied about everything. Also looks like a place that employes illegal immigrants. If they tell you anything on the phone have them email it to you as they lied on 6 different occasions with us in 1 day lol what a joke and they had no customers there we were the only ones. All their cars are dirty, high mileage or broke. Good luck with that place.

Service is good but you need to be ready for the cost of the "expresso" a brake pad cost USD 800,00…read morefor a 13k mile car.. worth it? No way! even on a Lease - I paid the part and the service even with 18 month car and a LEASE.. Mini never more in my Life

After being a steady customer of Braman BMW for 12+ years, we were shocked at the way we were…read moretreated this time around. We were there on 8/5/24 and were helped by salesman Uberto Mora. We showed him a letter that Mauricio from Braman sent us stating that we should come in because they wanted to buy our 2019 BMW X3 and give us a "much higher than market value" for our vehicle. We had been thinking about trading it in any way, so off we went to Braman with Mauricio's letter in hand! We asked for Mauricio at the front desk, but the receptionist said there was no one there by that name. Uh oh. She called Uberto over. We told him that Mauricio sent us and showed him the letter. He said he didn't know anything about that letter nor Mauricio. We were now getting suspicious. But Uberto said he would take care of us. Long story short, we found a 2024 BMW X3 that we wanted. Our 5 yr old X3 had only 20, 573 miles on it. We drove it only 5, 000 miles a year! It was very well taken care of and never in an accident! Braman offered a lowball $15k for it. Unbelievable! We were stunned and insulted! I quickly got on Google checking for fair market values, saw an ad by Carmax, who offered to buy your car, filled out their questionnaire, and their offer was $8,000 higher. We told Uberto to hold the new X3 for us, and we were going to drive out to Carmax and sell them our car and be back with our down payment for the new car. So, that's what we did, and everything worked out the way we wanted it. Next time, we will look for a different BMW dealership. You might think about doing the same thing.

If you're like me, you LOATHE the process of buying a car. No not the Carvana way where they…read moredeliver the car to you that might not even be owned by them, that's a whole different headache entirely lol. I'm talking about the old school way, the going to the dealership, looking at the different models, test driving and then the endless 10 hour process of negotiations and paper work.... It really makes you reconsider the whole thing a couple of times before deciding to endure it. I gotta say though. My-Ling at Brickell Mazda made this experience extremely easy and so pleasant. She was professional why still remaining personable and is just an amazing person overall. She fights for what's right for you and doesn't really give up when something the customer wants isn't being given. She goes out of her way to ensure you leave this dealership with exactly what you came for and also ensure you either fed, hydrated or well caffeinated during the process lol. Not many dealerships have specialists like My-Ling and it's really shows nowadays. This dealership will always have my business because of her. A shout out to Joaquin who linked us up. He was the representative who took care of me previously that got a promotion and works with management now and he definitely made sure that I would be taken care of this time around. Did I mention I walked out with two cars?! That's how good she is. My deal was the simple one but she also ensured that my moms boyfriend was able to get the car he wanted as well with his unique circumstance. It was truly an phenomenal experience. If you happen to be in the market for a new car, consider Brickell Mazda and see no one else except My-Ling! She is the best I've ever had the pleasure of doing business with, PERIOD!

Mi experiencia en Brickell Mazda con Yamil Massu fue muy mala. La primera vez que fui para hacer la…read morediligencia de comprar el lease de mi carro, no recibí un trato profesional ni transparente. Primero me dio un precio y luego cambió diciendo que ese no era y que el precio correcto era otro. Cuando le pedí que me explicara de dónde salía ese precio y que me lo mostrara desglosado con taxes e impuestos de una manera profesional, simplemente agarró el mismo papel que ya me había dado y escribió encima con un lapicero. Honestamente eso no me pareció profesional ni serio para una compra tan importante. Salí muy decepcionada por la falta de claridad, honestidad y transparencia durante todo el proceso. Luego regresé otro día y me atendió Carlos Sebastian, y la diferencia fue enorme. Él sí me explicó todo con paciencia, claridad y profesionalismo, además de darme un mejor precio desde el principio. Gracias a su atención pude sentirme tranquila y segura durante el proceso. Brickell Mazda debería tener cuidado con el trato que algunos empleados le dan a los clientes, porque una mala experiencia como la que tuve con Yamil Massu puede hacer que las personas decidan irse a otro lugar.

To put it simply, without Darien Ramos I would not have purchased my vehicle. Darien was attentive…read moreand listened to my goals a vision in what I wanted in a vehicle. He was very knowledgeable about the vehicle and the options to best suit me as the customer and what would align with the company. As i went through each step with insurance and finance department Darien was there to guide me each step. I'm very thankful to have had Darien as my salesperson.

BAIT AND SWITCH DEALER. I saw a 2025 Hyundai Sante Fe loaded on their internet ad for $31,500. I…read morecalled and asked the total out the door price because I live an hour away from the dealership. A salesman called me back and told me the advertised $31,500 would cost $43,300 out the door with all fees and taxes. $11,800 more than the advertised price. DO NOT BOTHER WITH THESE BUMS

My husband surprised me on my birthday with my new lease. I arrived later than expected from work…read moreto a beautiful new car...he was hoping I'd be there as they dropped it off but unfortunately things didn't work out as such. Nevertheless I was still completely surprised and happy. A couple of days later he sends me a link that he had received from Evolution Leasing. They had taken photos of my gift being delivered. From the car on the flatbed, placing of the red bow on the hood, their representative holding my 6 month old (lol), my 7 year old "driving" the new car, several of my husband and our 2 boys standing with the car etc...they uploaded all our pics into a Dropbox account and sent them to us! A week or so after we get a coffee mug with a picture of my husband and two boys printed on it and a couple days after that a magnetic calendar with some more pics!! I can't say anything about the financing or in and outs of the actual car "buying" portion of the deal as I wasn't aware he was getting me a car, but he seemed very much at ease with his purchase. I'm extremely impressed by their customer service. Our experience has been above any expectations we have ever had for a dealership. Can't recommend them enough!!

Another incredible experience with Evolution Leasing. From the beginning of our search to delivery…read moretoday of our new vehicle it was nothing but exceptional service from Mo and everyone at Evolution. Found the vehicle we wanted in our preferred options and well within our budget. Already placed the order for our second vehicle with them and waiting for delivery of that one. Thanks to everyone at Evolution Leasing. No one better in the industry. Don't waste your time at the dealership let them handle it all.

Everything!! Nothing is ever a problem. Fantastic service absolutely outstanding. Whenever u have…read morean issue with our 3 year old mercedise convertible they come come asap drive it to their garage in coral gables quickly fix the issue them back it comes. Thoroughly recommend their team 100% Alex

Unfortunately, this has been one of the worst car-buying experiences we've ever had…read more During the sales process, the dealership was relentless with communication. However, the moment the purchase was complete, the customer service completely disappeared. We purchased our vehicle in April and were even required to arrange shipping ourselves--something other dealerships we've worked with have always handled. Months later, we are still waiting for our tags. Getting anyone to respond has been nearly impossible. No one will call us directly; communication is limited to email, and every delay comes with another excuse. First, the person handling our paperwork was on vacation. Then we were told it was delayed because it was the end of the month. Now we've been informed that the FedEx package containing our tags has been lost somewhere in the dealership. At this point, there has been a complete lack of accountability, urgency, and customer service. Once they have your money, don't expect the same level of attention you received before the sale. If you have other options, I strongly recommend taking your business elsewhere. There are plenty of dealerships that value their customers both before and after the sale.