After being a steady customer of Braman BMW for 12+ years, we were shocked at the way we were treated this time around. We were there on 8/5/24 and were helped by salesman Uberto Mora. We showed him a letter that Mauricio from Braman sent us stating that we should come in because they wanted to buy our 2019 BMW X3 and give us a "much higher than market value" for our vehicle. We had been thinking about trading it in any way, so off we went to Braman with Mauricio's letter in hand! We asked for Mauricio at the front desk, but the receptionist said there was no one there by that name. Uh oh. She called Uberto over. We told him that Mauricio sent us and showed him the letter. He said he didn't know anything about that letter nor Mauricio. We were now getting suspicious. But Uberto said he would take care of us. Long story short, we found a 2024 BMW X3 that we wanted. Our 5 yr old X3 had only 20, 573 miles on it. We drove it only 5, 000 miles a year! It was very well taken care of and never in an accident! Braman offered a lowball $15k for it. Unbelievable! We were stunned and insulted! I quickly got on Google checking for fair market values, saw an ad by Carmax, who offered to buy your car, filled out their questionnaire, and their offer was $8,000 higher. We told Uberto to hold the new X3 for us, and we were going to drive out to Carmax and sell them our car and be back with our down payment for the new car. So, that's what we did, and everything worked out the way we wanted it. Next time, we will look for a different BMW dealership. You might think about doing the same thing. read more

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Service is good but you need to be ready for the cost of the "expresso" a brake pad cost USD 800,00 for a 13k mile car.. worth it? No way! even on a Lease - I paid the part and the service even with 18 month car and a LEASE.. Mini never more in my Life read more

They just can't get the air conditioning to work properly. This would be the third time if I bring it back to get a proper working AC. Rick Case and William Lehman aren't any better. It's just the devil you know versus the devil you don't know. Disappointing the way you they treat your vehicle as well. Good luck read more

I was very impressed with the service and salesperson at Braman I purchased a new car from them I had an issue with the car and the salesman and service handled it fast read more

WARNING: STAY AWAY FROM BRAMAN BMW MIAMI I strongly advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, misleading, and highly unprofessional. They tell you one thing verbally, but their actions and paperwork reflect something completely different. They rush you through signing a large amount of paperwork within seconds while verbally assuring you of things that are simply not true. I have four witnesses who can confirm exactly what was said and how the situation was handled. This was not a misunderstanding--this was a clear case of misleading communication and poor business practices. Their customer service is also extremely poor. They take an unreasonable amount of time to handle matters that should only take a few quick moments. When you try to get clarification or resolution, you are met with delays, lack of accountability, and no real effort to fix the situation. In my opinion, their process feels designed to trap customers in loopholes filled with negative financial consequences and obligations you were never properly informed about. They present one version of the truth verbally, but the documentation and outcome tell a completely different story. This dealership does not provide the level of professionalism, honesty, or transparency that customers deserve. Proper service means clear communication and paperwork that matches exactly what is being promised--something Braman BMW Miami failed to do. I strongly recommend taking your business elsewhere to a dealership that values honesty, transparency, and customer respect. Be careful, ask questions, and do not trust verbal assurances without fully reviewing every document. read more

Had good experiences with Braman Service after moving to Miami and decided to give Braman Sales a shot. Unfortunately the salesman didn't give me the right information on the car then It also had issues that had to be fixed and brought me to Service. When I tried to contact the Salesman to see what they could do about fixing the issues and keeping me on as a loyal customer, he never returned my calls or emails. We had to go back in person to track him down. Extremely disappointing experience, I even wanted to purchase another car for my daughter, which I will definitely not do through Braman BMW if they cannot right the wrong they did with my purchase of a CPO 840i convertible. read more

Disrespectful Customer Service I visited Braman BMW of Miami after scheduling through the general sales manager's office and expecting to test drive a vehicle. Instead, I was placed with a salesperson whose introduction to me was "I have one hour for you." He then took the ad I brought in, read it aloud in a dismissive way, and told me I would need to put down an amount far higher than what was advertised. The way he delivered this was rude, condescending, and made me feel as if I should not even be considering the car. When I tried to follow up with the assistant afterwards, my calls were ignored until I used a different number -- which only added to the sense of being brushed off and disrespected. I left feeling misled, disrespected, and very disappointed. What should have been an exciting opportunity to explore BMW turned into one of the worst dealership experiences I have ever had. I will not consider BMW again. read more

Run as far as you can from this dealership. I live in California and purchased our 4th Provenance Rolls Royce from Braman Motors and they lied to me about the condition. The sales representative assured me this car has never been repainted and the carfax was clean. When the car arrived it was in horrible condition and the quarter panel and back bumper were so horribly repainted that you can see the difference. On top of all of this the car had dings and curb rash that was never mentioned to me during the purchase process. The paint of the entire car also had swirl marks and scratches all over. This car clearly did not meet the Rolls Royce Provenance guidelines and was sold to me under false pretenses. When I brought it to their attention they assured me they will rectify this issue and make it right but as of yet have only offered to pay for a paint correction/detail without factoring in that the car will need to be repainted again to look normal and that I will have to deal with significant depreciation when trading it in again since it is repainted. I would have never purchased the car had they told me the truth about it. I wish I had read their reviews before moving through with the purchase because they have done this to many people before. Take your business elsewhere. read more

Roberto at Hyundai was fantastic. Drove down from Palm Beach to this Miami dealership due to them having the car I wanted in stock. After them not finding the keys, we made the trip back to palm beach. Within 30 mins of leaving Roberto was able to find the keys and had worked with the managers to get me the best deal due to them unable to find the keys the first time I came. Roberto texted me up until the point I returned and made me feel very welcomed while completing the paperwork. He also was very polite and respectful to my parents and little sister with Down syndrome. He saw she was starting to get anxious so he took out a "toy" and let her play with it at her desk. I highly recommend Roberto at Braman Hyundai in Miami. read more

Braman Miami - 2023 Santa Fe calligraphy. - Car Dealers Near Me - Miami, Florida

This place is a greasy and slimy as you can get. Non-existent communication, and a mind-numbing approach where nobody listens. They stare and nod, switch to Spanish when they don't want you to hear, make you think they are actually listening, and then go do whatever they want. Stay away if you can, but expect the process and the people to be the absolute worse!! I wish there was an option for less than ONE star! read more

I have purchased several vehicles from Braman. This time, I bought a Mini from Manuel Parra. He was very patient and very professional. The process was surprisingly quick. read more

I think the texts speak for themselves. Idk if it was the sales person or the manager show as the liar, but when I asked if they could do better than the other dealership and they say the can provide two free years of charging (not, BMW offers two years of free charging, which is standard and all dealerships offer) it implies they are OFFERING two free years over the STANDARD/COMPLIMENTARY two free years the makers are providing. So basically they twisted their words to steal the sale from another dealership. Then today they tried to retract what they said. Smh. Lol but hey, here's a 5$ key chain. I don't appreciate being lied to for my business. Shame on them for their crooked behavior. I guess they thought I was some dumb girl who doesn't read things that I wouldn't already know what was posted on bmwusa.com Let's just say this is the last car I'll buy from them. read more

Braman Miami - Car Dealers Near Me - Miami, Florida

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Horrendous experience. RUN AWAY. They are the definition of scam artists. Truly a disgrace that they're even able to operate. Braman Miami will not only use all of your gas under incredibly suspicious circumstances but will then tell you that your car is in much worse shape then it is. Have your car evaluated by professionals - do not go to Braman Miami. read more

I am very upset with the way I was treated with your company. I talked to Paulo Santos on 11/25 and we finalized the price for a 2019 Rolls Royce Dawn and then filled the credit app to get financing. Then I was told that since I have too many cars they need my bank statements and tax return to get it done which I email to them the same day. After that I was never informed or contacted about the same and I kept waiting. My Credit was checked twice by Braman Motors and BMW financial and nothing was accomplished. If you didn't want to sell the car to me then why was my credit checked and if there was any issue why was I not informed as maybe we could have traded in a car or bought it with more down payment or with all cash. A few days later I found a similar priced 2022 Bentley Flying Spur and it got financed with 15% down payment by Bank of America in two hours. I am very disappointed that with the customer care service and unethical business practices by your company. You cannot insult or humiliate like this a client who desires to buy a quarter million dollar car from you. Just for instance yesterday I got a call from your office and when I called back I was told Paulo will call back and then he texted me that he will call in few minutes which never happened. I wish I could talk to someone in your Management about this. Very Lousy experience !!!!! Ervin Singh read more

Shockingly unprofessional. The only reason they get two stars is the first sales person I dealt with, Mateo. I had ti wait 5 weeks for my car and put a deposit down He left due to a health issue and since then it's been two people calling forcibly to have me buy whatever they have in stock. Remember, I put a deposit down. They "can't find it". I'm out of town and am being told they are going to sell my ( reserved ) car if I don't arrive within 48 hours. This is exactly what gives car dealers a horrible name. read more

Leased a vehicle from Braman BMW several weeks ago. Mr. Jorge Velasco was very friendly and guided me through the process addressing all of my concerns and questions. He was attentive, and even helped me transfer all of my belongings from my old vehicle to the new one. I will visit again when leasing my next BMW. read more

I inquired about a vehicle I saw online, confirmed availability and made an appointment with can to see the vehicle. They confirmed my appointment and I confirmed again the day I went to see the vehicle because I live far. My salesperson was changed to Peter, I let him know I was coming, When I arrived Peter told me that the vehicle was sold THE DAY PRIOR. Tried to brush it off and sell me another vehicle that wasn't even the trim level I wanted. The salesperson he handed us off to spoke zero English and that would have been impossible to negotiate with. Absolutely disappointed. Would never recommend. read more

Bad. Thieves.horrible customer service. Allan Velez is the biggest piece of work and his little maid Howard Beger. Paid for window tinting among other things were not completed. STAY AWAY FORM THIS SHIT. Unprofessional a-holes read more

I always receive great, prompt service for my Cadillac ATS here. Jorge, my Service Advisor, clearly explains my options. He always answers my questions and provides a no-pressure atmosphere. Clean waiting area w wifi, nice music, and coffee. Mr. Braman also supports many important community interests which make Miami a better place to live. This is why I support, trust and use Braman. read more

Found a car I wanted and of course they called me from the web registration. It took an hour to find out the car had already been sold even though it was still listed on the Braman web site and on CarFax. AVOID! read more

Horrible experience. Car was supposed to get car delivered within a week of signing papers. Keep getting excuses to why car is not being delivered (ex: waiting for funds to be transferred, waiting for transportation company, they don't transport up north daily) all this wasn't being discussed when you were taking my money for the purchase. Unless you are buying a new car, you will be treated poorly. I am extremely disappointed. This whole process has been not what I expected from a multimillion dollar business that's been in the community for so long. Really bad customer service. It's very sad that such an old company won't keep their name high. Was considering buying another vehicle but now I know for sure it won't be from them. read more

I recently purchased a 2024 x5 xdrive 50e with the patience and guidance of Vladimir. I went in there totally clueless of what I wanted and he went above and beyond helping me. I felt no pressure or rushed on having to make a decision. He has been responsive to my texts and calls after the purchase on all my questions. My husband and I would highly recommend Vladimir and Braman BMW! read more

We had a great experience at Braman Miami. We found a car online. Called to confirm availability and went down there. Normally buying a car is time consuming and daunting. But this experience was a breeze. We worked with Luis. He stayed after hours to finish the transaction. It took just under 2 hours and we were out the door. Really nice dealership. Very professional staff. We test drove the car. Completed a one page finance application and were given a price we were comfortable with. No back and forth haggling. No drama whatsoever. The finance department was also great. No issues. No pressure to add extra warranty packages. Easy and decent interest rate too. This was probably the best car buying experience we have had. Only reason I deducted one star was the detailing department didn't do the best job cleaning the car. They rushed as the dealership was closing. So unfortunately I'll have to have it detailed myself. Other than that - great experience. read more

I had a great experience today purchasing my vehicle. Mr. Maurizio Orengo did a great job explaining everything to me and guiding me through the entire process from start to finish. He is very knowledgeable and extremely responsive. I have been a client of Braman Miami for several years and don't see myself working with anyone else. I would recommend Maurizio and Braman to anyone. Ben Gonzalez read more

I had a very good experience in acquiring a Genesis G70 3.3T Sport Prestige from Braman Miami. My salesman Eric Olguin was courteous, knowledgeable, and very professional, and a pleasure to deal with. Seek him out, you won't be disappointed. High marks also to Carlos Hernandez the finance manager, he helped to make the process an enjoyable one. read more

Scam Alert! $9,000 in additional fees on a Used Car! For a high end luxury car dealer these guys are shysters! I went to purchase a Certified Pre Owned Cadillac for the advertised price. They then produced a contract showing the price+$995 dealer fee+$1995 reconditioning fee+$1995 Certified Pre Owned expenses. And if the extra $5,000 wasn't enough they low balled my trade in by over $4,000 for a total scam amount of $9,000! Understand...they gave me the trade in value then low balled the amount by $4,000 when it was time to write the deal. Really, these people have no business ethics. I don't understand why car dealers are exempted from deceptive business practice laws. read more

Eric Olguin , mi familia y yo estamos muy agradecidos por la compra de nuestro auto , eres un gran vendedor muy profesional, y sobretodo paciente , miraste por nuestros intereses y ofreciste a lo que estaba de acuerdo a nuestro presupuesto, visitamos varios lugares de ventas de auto , aproximadamente unos 7 lugares en algunos estuvimos apunto de cerrar trato , pero muchos no te hablan con la verdad así que nosotros teníamos la decisión y si no nos gustaba salíamos del lugar , pero en bramar Miami nos sentimos muy bien y todo fue una compra muy placentera , LES RECOMIENDO A ESTE VENDEDOR , no se arrepentirá de su compra read more

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The service department is terrible. Three days to not even diagnose a problem with my console and then when I told them exactly when I needed to pick up the car a day in advance, the service manager just stopped returning messages and had done nothing to prepare the pick up. Over an hour to pick up a 4 month old car with a screwed up console that hasn't even been diagnosed after 3 days. read more

Although there are good people there, my lease buyout experience has been terrible. Would not recommend

Used Luis Manotas when I recently leased an Ionic 5. Awesome, smooth, no BS experience. Super seamless and fast when I picked up the car!

A driver from Braman Motors driving a car transport truck hit my car on Miami Beach. I contacted service manager and refused to take responsibility. They do not care about the other guy. You have been warned. read more

The business needs to do better to hire knowledgeable representatives that represent the brand and job with pride. The operator was extremely rude and I was on hold for more than 15 minutes. After finally speaking to someone she was rude, not polite and had no knowledge of pricing of an oil change. She took down my phone number and now I waiting for someone to call me to let me know the price of service. The receptionist in the parts department does not speak English and was clueless of any questions asked. The company should consider hiring employees that will go out of their way to look for an answer. Disappointed on the service and lack of knowledge on questions asked. read more

Six cars between Braman BMW and Hyundai over six years. Straight dealing on price, very consistent on service. One situation did not go as expected and they made good on it. Jhon Vargas and Ken Vallejos make each transaction faster and better than the last. read more

Rigene Gomez was a pleasure to work with. He guided me in the right direction. Picking out the car with the options I was interested in was easy thanks to him. I didn't think I was going to come home with a new car, but it was such a smooth process. I felt comfortable with no pressure during negotiations. We made a deal and I got to walk away with my dream car! This was my first time at Braman and I'm really happy with the whole experience from my salesperson all the way up to management. THANK YOU SO MUCH! read more

Braman Miami - Car Dealers Near Me - Miami, Florida

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my recent car shopping experience was wonderful, the process was smooth! Roberto was so attentive, he listened to my needs, and truly helped me find the car of my dreams. Purchasing a car can me so intimidating, but Roberto was very patient and went above and beyond. If you're looking to purchase a car I highly recommend Braman BMW Miami see Roberto, you won't regret it :) read more

I had an appointment for car service maintenance. Guess what?? They dont give a fuck if you have appointment or not. I was told i had to wait so much and maybe wouldn't even get my car service done because of the time and being "so behind" worst shit ever!! I HATE THAT U OWN A HYUNDAI AND NEVER CAN BE ABLE TO WALK IN OR MAKE AN APPOINTMENT AND LEAVE WITH NO CAR SERVICE . Whats the damn point! Of paying to have "free car service maintenance when you purchase the vehicle if you will never be able to have damn service done by ANY DEALERSHIP!!!! Recommend making sure you dont get charged extra when you purchase a car. Because you will NEVER BE be to get any maintenance done by the. EVER!!! Thats why i rate then 1 STAR. I HAD TO GO AND PAY! AT ANOTHER NORMAL CAR SERVICE FOR MY BRAND NEW 2020 PALISADE !!!! read more

The service department will not make you aware of coupon discounts that are available to BMW customers. I was able to apply the coupons I was aware of at the time I dropped the car off for service. The service check came back recommending rear break maintenance. I assumed they would apply the coupon even though I didn't explicitly ask them to check.. The did not apply it and refused to give me the discount of $800. They acted Ike thieves. I wrote two emails to the service advisor and asked for consideration from his manager and was ignored. read more

No customer service whatsoever. Tried getting my Genesis lease serviced here twice and always a shit show

Awesome experience. My sales advisor, Aleska, and her manager Victor where both extraordinary well versed on the vehicles itself, clear and transparent on the transaction and very accommodating. Before and AFTER I bought a Cadillac from them. I am from Orlando, and after agreeing on the price I personally believe they are worth the drive to Miami. read more

My wife and I purchased a 2018 Huracan Performante about 10 days ago from this dealership in Miami. The vehicle has been paid for in full immediately with a wire transfer. We received the car, but the title clerk has yet to send us the required documents needed to register the vehicle even though I've been following up almost daily. We are unable to register or drive it due to this laziness. Further, although some minor damage was disclosed prior to the purchase, we weren't notified about the crack in the bumper. Paintwork is needed. It's sad and frustrating. read more